Pizza Hut India Complaints & Reviews

I made card payment to order online pizza and money deducted but order not confirmed
My amount in hdfc bank deducted
Payment date -13:10:2018
Amount deducted -429.45
Name :pizza hut
I need my amount to be refunded by pizza hut or by bank
I requested to solve this issue as soon as possible
My order also not confirmed anything
I need money back to be refunded as soon as possible to my account

I attached message i got deduct of money

Thank you for using debit card for rs.429.45 in mumbai at pizza hut on[protected]:20:41:56

Respected team,

I want to share an wonderful/exceptional and alarming that we have faced sunday night post ordering pizza with pizza hut. Order number 3407447.

Ordered online pizza [meal for two] of rs. 440/- all inclusive at around 6.20 pm ist. My daughter was checking the status of the same as we wanted to leave after having pizza.

Online – they have mentioned medium pizza/garlic bread and coke. We assumed the same will be delivered which didn’t happen. At 7.15 pm ist, it showed as dispatched. My house is around 400 meters from the shop. Delivery boy came at around 8.10 pm ist with cold pizza [which i released after payment done] that too thin crust which we never knew or never ordered. The correct name for the pizza i got is "masala pappad". Again this came to know after payment done, else i would have returned everything.
Before delivery, got a call from delivery boy asking for address and that gentleman pretending as if he came to bangalore an hour back. This drama was not required and the address was very close to the pizza hut shop as mentioned above.
Shivu statement - delay was due to 4 deliveries which he completed, this is what we heard from shivu and also he promised he will give compliment next time.

Coming to quality – thin crust which we never ordered was given with very very depraved quality without cheese/tomato sauce [i don’t know the exact name] with one or two paneer on it.

Management team – please continue the same type of work to spoil the name. If you are ready to solve this, please contact me. I will teach you what is customer experience is.

Dear team,

I wish to share an unprecedented and horrifying experience we have faced tonight post ordering pizza with pizza hut.

As per trail mail, our order was detailed with payment clearly marked as online and already paid by me.

The delivery boy came an hour late to our home for delivery around 9:30 pm and was when inquired, he told us that this was not his tension and we can escalate to anyone at the store.

The delivery boy also started asking my spouse about the entire payment and that is even when i had made the entire payment online as per trail mail.

The harrasment was enough to decide that we should not prefer and advise ordering through pizza hut ever.

Need some response on this asap.

Regards,
Deepak parashar
Ph - [protected]

From: pizza hut [mailto:[protected]@pizzahut.co.in]
Sent: 07 october 2018 19:54
To: deepak r parashar
Subject: [external]order placed : order no. 3409793
Importance: high

The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.


Order

Hi deepak parashar,
Thank you for ordering with pizza hut, home of the tastiest pan pizza!
We are delighted to serve you.
Here's your order summary.
Order number : 3409793
Sr no items price quantity sub total
1 country feast inr 515.0 1 inr 515
2 veggie supreme inr 545.0 1 inr 545

Total inr 1086.50

Total tax (Cgst + sgst) inr 26.5
You saved inr 530.0
Amount to be paid inr 556.50

Payment mode online payment
Order type delivery
Order time sunday, 07 october 2018 07:53:33
Selected time your order will be delivered approximately on 08:23:33

Delivery address
Deepak parashar
Near tot mall, noida sagar apartment, flat b-208, c-58/15, sector-62, noida, uttar pradesh, india
Noida uttar pradesh
In
Zip/post code: 110018
Mob: [protected]
Email: deepak. R. [protected]@ril.com

Enjoy your meal!
Team pizzahut.
Think pizza, think pizzahut

Terms & conditions
Order of 4 or more pizzas qualifies as a bulk order, hence not applicable for 30 minutes or free.
Invoice will be provided at time of delivery/takeaway. T&c apply.


For any order related queries, please call our call center at 39883988.
This is an automated message - please do not reply to this email
For more details, please visit www.online.pizzahut.co.in/termsandconditions

[protected] my child order to pizza by mistek and i have cancal order on website but not facilety in web site page so i have go to pizza hut @ shapath 2 bulding in sg highway talk to manager he say no any order this shop so i have go to my home and after 10min pizza hut delevery boy are come in my home and he say ur order so i say i wil come at ur shop ur manger say no any order ur side... Delevery man he goining and i have call cusmter care plz delete my number ur webpage he say sir number is deleted

I stay in Bangalore. On July 25th I have ordered the pizza from Pizzahut online website. Due to technical issues the order was placed in different store, not in my area store. Due to which the order got canceled.

Tracking 3023272
Bill amt: 969

On regular basis i tried to reach customer care, for the refund status, but every time I get the answer that will inform the store they will contact me but I never got the call from store.

I am still waiting for the refund. now sure what to do.

Hi,

My name is Nasir sultan my updated mobile no in your record is [protected] another no is [protected].

Iam your regular customer if any daout please check your record Iam ordering pan pizza and dip or one Pepsi botel your staff told me we did not given Pepsi botel.He offering me Merinda Botel ill tell you i don't want Merinda pls give me Pepsi botel, he told me we not given i telling you why he say Pepsi is for take away order only ok then why he offering another pet botel.

Again ill tell them give me Pepsi I can keep in my wife bag and consume out side the restaurant.


Saurabh telling me.

(Aap yehi pee logo hum nahi denge)

how such a behave like this what the hell how can say to me this kind of ward your staff is god how can say iam consume right hire.

Staff name.Saurabh.

Iam also attached the video of your staff he clearly says yes.

Give me written explanation of this incident and apologize of your staff on call.Iam waiting.waiting for your response if no response from your ill go with the next level.

Unable to attached the video because of video is for 35MB but I have a video if required send me the Mobile no ill send you on whats-app.

Thanks
Nasir sultan
[protected]

I have ordered Pizza (Order Placed : Order no. 3356119) from Pizza hut Bangalore Kamanahalli HRBR outlet on 1st October 2018, 8 pm.

I received the Pizza with absolute of 3rd grade quality with only Chilli Sauce and few pieces of vegetables, it was cold as it was delivered after 1 hr 30 mins (930PM)

I have attached pictures. I want to raise to complaint ASAP
My number is [protected]

Our order no is 3356117 which we ordered at 8 pm. The pizza was delivered to us at 9 pm. The quality of the pizza and garlic bread was pathetic, it waa so hard to chew it. The quality of the pizza is declining everyday. If you guys can't deliver the qulity within the time you claim for, thrn why do you people has keep the timeline to fool people.
Moreover, when we asked the delivery boy to take it back, he denied and said we dont have such policies also after a huge argument, he told us he stopped at petrol pump to refill his petrol. Is this really a reason that we should buy

I have ordered a pizza 22 sept 2018 and the amount has been deducted from paytm and the order has been not placed. I have asked the store and they confirmed that there is no order with my number/name. When i have called the customer service they claim that it is problem with paytm. When i call the paytm they claim that the transaction is successful from there end and pizza hut should refund the amount and if they calim that it was not sucessful ask them to send a mail. Once again when i called the pizza hut customer care they say they do not have any email id to confirm and amount will be refunded in 3 days still i have not received my amount rs-435.76..

Paytm reference number - npt[protected]

I placed the order no. 10581214 on 23rd june. My experience was really bad. There were multiple issues with the order.

- i placed this order on pizza hut website, but the order was delivered by zomato. How come you share my details with zomato. This is a real privacy concern.
- your person did not know about the pizza hut rules. Like i wanted to pay using pizza hut gift voucher but he did not know about this. This wasted around 5 minutes
- as per my order, the amount to be paid was rs 540.76 (Rounded to rs 541). But as per the delivery boy the amount was rs 588. I refused to pay rs 588. He called up zomato and even they told me to pay rs 588. I called up pizza hut, they advised him to collect 541 but he was still adamant on collecting rs 588. This whole process wasted around half an hour.

By the time i ate pizzas they were not fresh as it was already more than half an hour since the order was delivered.

I see following from you
- refund of rs 541 paid towards pizzas as the pizzas were not fresh by the time i ate and it was your fault
- rs 2000 for wasting my time.
- rs 1, 00, 000 for privacy breach and the harassment caused due to this incident

I tried to redeem sbicard gift vouchers from pizza hut Mulund Nirmal lifestyle outlet and Korum Mall outlet . I went to pizza hut delivery outlet in more than 5 times and every time they gave me same excuse that there is technical issue in system.
I tried to contact sbi card but they say the codes are avalid and they can’t take any complaint. They ask me to try on different outlets.

I ordered pizza on 10th sept, 18. I didn't receive any msg or mail regarding that, after some time a called the customer care and it was informed to me that my order has been cancelled... They didn't even tell me the reason for the same. They told me that my money will be refunded within 2-3 days on the 4th day i called again but they said it takes 5-6 days... It's 16th day today still the money has not been refunded... Totally disappointed an feeling cheated... Kindly address the issue.

I ordered from McDonalds on 19/09/2018 of amount 264.60 Rs. The amount was deducted from my bank account but the order was not placed. I call and inquired to the Customer Care Service(Call) provided by McDonalds and the Service staff ensured me that the amount will be refunded to me in 5 working days. It is about to get 10 days and the amount is not refunded to my bank account.

Please take a look into the matter and resolve the issue.

I order online dated 12/09/2018, 3 Triple Chicken Feast pizza and 1 tandoori Paneer. Total amount Rs 1254.75, which was deducted from my account (canara Bank). But after few minutes my order was cancelled My order No. is 3240868. I talk with the customer care ..they told me the money get back to your account (Refund) with in 3, 4 days. But still i not recevied that amount.

Please do the needful and refund the amount Rs 1254.75

Thanks
Ajay Barua
Dated: 12/09/2018...Order no. 3240868

I have ordered pizza through online website on 21-sep-2018. I have done payment through paytm. My money has been deducted but i didn't get any confirmation from pizza hut regarding order. I called pizza hut outlet but they told me that no order has been placed with this mobile no. But paytm sent me msg of confirmation of payment and also they provide me reference no. I made complaint two times on pizza hut site but nobody responding on my mail. My 572 rs has been deducted but they don't care about this. I have attached below paytm order reference no.

Regards
Nivedita singh

This is the second time, i am complaining against pizza hut. I ordered a triple meal box with pizza hut on 22nd september with order no.[protected]. Food was completely chilled without any taste. The service that sector 4, gurgaon is offering is totally pathetic. This could be my last order with pizza hut as they have not changed even a little bit. Lasy time also, we faced this situation. Domino's service and products are far better than yours.

The order was placed via zomato for pizza hut (Order id, [protected]) from mob no. [protected], it was placed on 26th aug. When i spoke to zomato they confirmed that pizza hut is known for his nonsense behaviour for not refunding customer money. So i called pizza hut today 20th september 2018 at 10 pm and 10.30pm. Spoke to vinayaka. But he was of no use. Pls listen the audio recording. I have decided to cancel all my 500. Pizza orders from reliance hence fore. If the money is not returned within 5 days now. Prasanna

I online booked order #3276963 dated 20/09/2018 and put the prefererred delivery time at 6.30p.m, after waiting till 6.40p.m I called the help desk, from there I came to know that my order has been cancelled, it was so embarrassing for me as my guest and kids were waiting for the pizza and all of a sudden we came to know that order has been cancelled without our knowledge. I am really sorry to inform you that this kind o[censored]nprofessional approach of pizza hut had made me to think of breaking relations with pizza hut and no order to pizza hut in future.

I ordered pizza through pizza hut application. My order got confirmed then even got dispatched but then the pizza hut guy called and told me that we do not deliver to your area. How it can be possible when your application self detect my location and even i got access to tracking. I even got messages on the update of my order. He said application has some problem in it. Really!! I don’t think so. That such a big food chain application having some issues in it application. This is not the first time that this happened. Thank god my payment mode was cod. Very disappointed!!! Also when i told them that cancel the order if i need i will come and take it buy my self they prepared the order without my confirmation. Since when pizza hut became so unprofessional. Kindly do something about it

Sir i purchased pizza hut voucher worth rs 750.00
One day i go to pizza hut shop to redeem voucher they said now this is not possible our company stoped the voucher redemption. So i wait for 1 month then also they are saying same thing.
So kindly re issue the amount or pizza
So i very disappointed with pizza hut.
My money 750 is blocked with pizza hut