Pizza Hut India Complaints & Reviews

Hi,

My name is Nasir sultan my updated mobile no in your record is [protected] another no is [protected].

Iam your regular customer if any daout please check your record Iam ordering pan pizza and dip or one Pepsi botel your staff told me we did not given Pepsi botel.He offering me Merinda Botel ill tell you i don't want Merinda pls give me Pepsi botel, he told me we not given i telling you why he say Pepsi is for take away order only ok then why he offering another pet botel.

Again ill tell them give me Pepsi I can keep in my wife bag and consume out side the restaurant.


Saurabh telling me.

(Aap yehi pee logo hum nahi denge)

how such a behave like this what the hell how can say to me this kind of ward your staff is god how can say iam consume right hire.

Staff name.Saurabh.

Iam also attached the video of your staff he clearly says yes.

Give me written explanation of this incident and apologize of your staff on call.Iam waiting.waiting for your response if no response from your ill go with the next level.

Unable to attached the video because of video is for 35MB but I have a video if required send me the Mobile no ill send you on whats-app.

Thanks
Nasir sultan
[protected]

I have ordered Pizza (Order Placed : Order no. 3356119) from Pizza hut Bangalore Kamanahalli HRBR outlet on 1st October 2018, 8 pm.

I received the Pizza with absolute of 3rd grade quality with only Chilli Sauce and few pieces of vegetables, it was cold as it was delivered after 1 hr 30 mins (930PM)

I have attached pictures. I want to raise to complaint ASAP
My number is [protected]

Our order no is 3356117 which we ordered at 8 pm. The pizza was delivered to us at 9 pm. The quality of the pizza and garlic bread was pathetic, it waa so hard to chew it. The quality of the pizza is declining everyday. If you guys can't deliver the qulity within the time you claim for, thrn why do you people has keep the timeline to fool people.
Moreover, when we asked the delivery boy to take it back, he denied and said we dont have such policies also after a huge argument, he told us he stopped at petrol pump to refill his petrol. Is this really a reason that we should buy

I have ordered a pizza 22 sept 2018 and the amount has been deducted from paytm and the order has been not placed. I have asked the store and they confirmed that there is no order with my number/name. When i have called the customer service they claim that it is problem with paytm. When i call the paytm they claim that the transaction is successful from there end and pizza hut should refund the amount and if they calim that it was not sucessful ask them to send a mail. Once again when i called the pizza hut customer care they say they do not have any email id to confirm and amount will be refunded in 3 days still i have not received my amount rs-435.76..

Paytm reference number - npt[protected]

I placed the order no. 10581214 on 23rd june. My experience was really bad. There were multiple issues with the order.

- i placed this order on pizza hut website, but the order was delivered by zomato. How come you share my details with zomato. This is a real privacy concern.
- your person did not know about the pizza hut rules. Like i wanted to pay using pizza hut gift voucher but he did not know about this. This wasted around 5 minutes
- as per my order, the amount to be paid was rs 540.76 (Rounded to rs 541). But as per the delivery boy the amount was rs 588. I refused to pay rs 588. He called up zomato and even they told me to pay rs 588. I called up pizza hut, they advised him to collect 541 but he was still adamant on collecting rs 588. This whole process wasted around half an hour.

By the time i ate pizzas they were not fresh as it was already more than half an hour since the order was delivered.

I see following from you
- refund of rs 541 paid towards pizzas as the pizzas were not fresh by the time i ate and it was your fault
- rs 2000 for wasting my time.
- rs 1, 00, 000 for privacy breach and the harassment caused due to this incident

I tried to redeem sbicard gift vouchers from pizza hut Mulund Nirmal lifestyle outlet and Korum Mall outlet . I went to pizza hut delivery outlet in more than 5 times and every time they gave me same excuse that there is technical issue in system.
I tried to contact sbi card but they say the codes are avalid and they can’t take any complaint. They ask me to try on different outlets.

I ordered pizza on 10th sept, 18. I didn't receive any msg or mail regarding that, after some time a called the customer care and it was informed to me that my order has been cancelled... They didn't even tell me the reason for the same. They told me that my money will be refunded within 2-3 days on the 4th day i called again but they said it takes 5-6 days... It's 16th day today still the money has not been refunded... Totally disappointed an feeling cheated... Kindly address the issue.

I ordered from McDonalds on 19/09/2018 of amount 264.60 Rs. The amount was deducted from my bank account but the order was not placed. I call and inquired to the Customer Care Service(Call) provided by McDonalds and the Service staff ensured me that the amount will be refunded to me in 5 working days. It is about to get 10 days and the amount is not refunded to my bank account.

Please take a look into the matter and resolve the issue.

I order online dated 12/09/2018, 3 Triple Chicken Feast pizza and 1 tandoori Paneer. Total amount Rs 1254.75, which was deducted from my account (canara Bank). But after few minutes my order was cancelled My order No. is 3240868. I talk with the customer care ..they told me the money get back to your account (Refund) with in 3, 4 days. But still i not recevied that amount.

Please do the needful and refund the amount Rs 1254.75

Thanks
Ajay Barua
Dated: 12/09/2018...Order no. 3240868

I have ordered pizza through online website on 21-sep-2018. I have done payment through paytm. My money has been deducted but i didn't get any confirmation from pizza hut regarding order. I called pizza hut outlet but they told me that no order has been placed with this mobile no. But paytm sent me msg of confirmation of payment and also they provide me reference no. I made complaint two times on pizza hut site but nobody responding on my mail. My 572 rs has been deducted but they don't care about this. I have attached below paytm order reference no.

Regards
Nivedita singh

This is the second time, i am complaining against pizza hut. I ordered a triple meal box with pizza hut on 22nd september with order no.[protected]. Food was completely chilled without any taste. The service that sector 4, gurgaon is offering is totally pathetic. This could be my last order with pizza hut as they have not changed even a little bit. Lasy time also, we faced this situation. Domino's service and products are far better than yours.

The order was placed via zomato for pizza hut (Order id, [protected]) from mob no. [protected], it was placed on 26th aug. When i spoke to zomato they confirmed that pizza hut is known for his nonsense behaviour for not refunding customer money. So i called pizza hut today 20th september 2018 at 10 pm and 10.30pm. Spoke to vinayaka. But he was of no use. Pls listen the audio recording. I have decided to cancel all my 500. Pizza orders from reliance hence fore. If the money is not returned within 5 days now. Prasanna

I online booked order #3276963 dated 20/09/2018 and put the prefererred delivery time at 6.30p.m, after waiting till 6.40p.m I called the help desk, from there I came to know that my order has been cancelled, it was so embarrassing for me as my guest and kids were waiting for the pizza and all of a sudden we came to know that order has been cancelled without our knowledge. I am really sorry to inform you that this kind o[censored]nprofessional approach of pizza hut had made me to think of breaking relations with pizza hut and no order to pizza hut in future.

I ordered pizza through pizza hut application. My order got confirmed then even got dispatched but then the pizza hut guy called and told me that we do not deliver to your area. How it can be possible when your application self detect my location and even i got access to tracking. I even got messages on the update of my order. He said application has some problem in it. Really!! I don’t think so. That such a big food chain application having some issues in it application. This is not the first time that this happened. Thank god my payment mode was cod. Very disappointed!!! Also when i told them that cancel the order if i need i will come and take it buy my self they prepared the order without my confirmation. Since when pizza hut became so unprofessional. Kindly do something about it

Sir i purchased pizza hut voucher worth rs 750.00
One day i go to pizza hut shop to redeem voucher they said now this is not possible our company stoped the voucher redemption. So i wait for 1 month then also they are saying same thing.
So kindly re issue the amount or pizza
So i very disappointed with pizza hut.
My money 750 is blocked with pizza hut

Yesterday i. E. 15.09.18 i ordered pizza at around 7.24pm and select the delivery slot 8.15pm but till 9.10pm i hadn't received my order... I called customer care 4-5 times but they provided false promises..1 time a conference call was made with outlet executive.. He also didn't know about the reason for delay... I told the customer care executive to cancel the order and refund the amount i paid online... He informed that refund is processed and and will be credited to credit card account within 4-5 days..

Let's see.. Do they respect their words or not? But i want my money back.. As the order came in a dire condition.. Which was not eatable..

Hello there,
I placed an order on sunday 09/09/2015 around 3.45 pm, but could not able to receive delivery as address fetched on my laptop was not correct due to some errors. M y order id was 3229007. And the mobile no. From which i ordered was [protected], it was rs.800 around and payment was done online by credit card with card no.[protected] and account no with [protected]. Kindly refund my money i will be very very thankful to you and your services.

I had the worst experience with pizza hut tonight, firstly the order was sent to the wrong address which delayed the order by 20 minutes, then the delivery boy did not have card machine which was requested by me while i was placing the order. Thirdly the pizzas were just pathetic! The veggies were all burned and it felt like having cheese on bread!

Ordered online pizza last friday. Payment get deducted from debit card. They first confirm the order and after 2 minutes they cancelled order. When i asked customer care they said within 3-4 days money gets credited to your account. But still not credited. Due to your irresponsible and unprofessional behaviour yourself giving chance to your competitors being top of you. I just want to say you if my money is not credited within short time i will lodge complaint against you. Don't take it lightly.

Hi,
I have done a online order of rs.733.95 on dt. 06.09.2018 through pizza hut online and payment was made through my debit card but order was cancelled by pizza hut and payment was deducted from my hdfc bank account with reference number[[protected]]. When i talked to the local store they said that the order was cancelled and if the amount is deducted that will be refunded to my account. I have submitted the complaint on 6/9/2018 with complaint id id: 2069411 but i did not receive a single reply regarding the refund till date. Is this expected from pizza hut service. Kindly refund the deducted amount asap.