Pizza Hut India Complaints & Reviews

I tried ordering online on your website pizzahut.co.in but for two consecutive times amount got debited from my bank account but payment failed. The transaction narration for both the transactions are: ATOM-PAZORPAY SOFTWARE [protected]@567521 and ATOM-PAZORPAY SOFTWARE [protected]@567479. Look into the issue and refund my the amounts. The transaction took place on07.08.2018. I could not even find a place to raise the issue on your website. Atleast on your website you should have a place where customers can raise any complaint if any

I ordered a pizza from pizzahut they didn't"t deliver and and also not give back refund... After waiting too much time i thought to call them but they said it is received i don"t know to whom they give but it was cancelled because i also got the message that it is cancelled... And second thing that they didn't"t send me a mail also about cancellation or received or about refund... They just send a message of order confirmation then no one message cames to me...

We made an order on january 21, 2018 but now the bill is gone and we need the original or duplicate mail for reimbursement.

Bill date:[protected]
Mobile no.: [protected]
Customer name: parveen bihani
Bill amount: rs. 632
Order details: 1 pepsi 60 ml & 1 veg supreme (Medium)
Order collected by: pizza hut, nicco park

Please mail me at in case you found out anything:
Vishu. [protected]@gmail.com

Home delivery order dtd. 22.07.18 at 21:00 delivery time 21:30hrs.
Received phone call from dombivali (E) outlet at 22:00 hrs informing delayed delivery @ 22:30 hrs
Order finally delivered at 22:24 hrs. Coldest ever pizza

Thanks to staff of dombivali (East):
01. Mr. Avdhoot - store manager
02. Mr. Vikas - shift incharge

Vipul raje
+[protected]

My name is Anushka and I m very dissatisfied from the service of Pizza hut Sanjay place, I have purchased the Pizza worth RS. 499 and I request for Extra Origano but Wonder not given Even the Basic Origano ... They give the Pizzas without Adding the Origano & Chilli Fliks .Very pathatic Services.

And it's not the first time that this is Happening, if you are claiming for best services pls do the Same Customer is asking for Extra Origano and you people not given Even the Basic Origano . Domino's is very good at their services, I will Never Purchase Pizza Again from Pizza hut and Also not recommend other people to purchase.

Look into this Matter as they Making fool to their Customers.

I was placing pizzahut online order on 28th Jul 2018.
During payment, money got deducted from Paytm team, but order was not placed. I contacted Paytm. Paytm team replied that transaction has been credited to Pizzahut account. When I contacted Pizza hut, they don't have any record of that transaction.
Can you look into the issue.
Transaction I'd shared by Paytm: NPT[protected]

Today, i went to pizza hut located in mohan nagar ghaziabad. I have placed the order for my pizza which includes water bottle also. The price of normal water bottle is around 20 rupees but they charges me 50 rupees for it. I doesnt understand what type of taxes they are charging with their coustmers. The mineral water bittle name is aquavess of aquafina company. It is of 1 litre.in market it is less and they are charging more than double...

We ordered 2 pizzas 1 veggie supreme and 1 tandoori pizza and 2 veggie supreme garlic breads. And what we # got after 1 hour was 2 veggie lovers and garlic bread sticks. And you know what not only this one of the pizza was whole stuck to the top box and when we called up the manager, he was so rude.
Not even this they didn't give us spicy supreme but they still added it to the bill.
Cheer up pizza hut, you're going really well in maintaining your standards. This is the second time i'm experiencing this, we get cold pizzas with some errors in it. Idk how you guys hire your men at work and what are their profiles. I just know now that you are not any multinational brand as you guys say but a mere street vendor, i might correct even worse than them. Claps to your delivery guys, you're doing great, i'll suggest all my friends that i received a hair on my pizza, no time delivery and rudeness.

I ordered pizza through website on 13 july and payment of rs 540.76 was done through paytm at 9:38 pm. No message or mail was sent for order confirmation. When i contacted pizza hut after around 30 minutes, it was confirmed that order couldn't qualify due to some technical issue.
Till now payment is not received in paytm wallet.
Paytm payment transaction id is [protected]

Now, if the customer is not available at his/her place. How will he/she will recieve the order. Beacuse of thje delivery delay if the customer is unable to recieve, is it the mistake of the company or the customer. After that have ordered like 1000 times and applied for cod but after 2-3 days when i tracked the order was canceled without any information how can the comany even cancel? After that when i am ordering by debit card still not processing. Whats wrong with the company???

I had called the call center of pizza hut today i. E. 22nd july 2018 for home delivery order. After i placed the order, i was told that the pizza will reach in 40 mins and my order number was 6181.
Even after 1 hour i called again at least 3 more time at the same call centre but there was no proper response.
I was put on hold every time i called and then i was told that i will get the call from the store but i did not get the call from the store.
After 1 hr and 20 mins, the delivery person reached my home and when i asked him the reason, he very rudely told me that being sunday the store is busy and this will happen, if i order on any sunday. When i told him to give me the number of the store or store manager, he said that he will not give and i can go to the store for discussion if i want to talk to manager.
Now, when i gave him rs. 500 cash, against the bill of rs. 340. He took rs. 10 extra as tip and gave me back rs. 150.
When i asked, he said that he does not have the change and this is just a small amount anyways.
I told him that i want my full balance money back, he said that he does not have change and he will come back in 10 mins to return the money.
But he never came back to return the money.
The over all experience was very bad and it is not about the money but the unethical behavior of people that is disturbing.
I demand explanation and satisfactory action from pizza hut.

Today I ordered two medium roasted paneer pizza at pizza hut online website without login, my money was deducted, but there is no confirmation from the pizza hut, after money was deducted website automatically Came to home page, without any confirmation. we called near by pizza hut stores many times, they are saying, no order was placed with my number, , , , how will I get my money back, , ,

I ordered two pizza at 7:39pm order no 6615 contact no [protected] expected time of delivery is 8:10pm but it was late, when i complaint against this, the behaviour of store manager is pathetic .firstly he agreed to send a new fresh pizza but then he boycott from his words and he said do not order again to pizza hut and he will not delivered any pizza to me again.i will never order any thing from pizzahut and i switched to dominos .

I am residing in Gurgaon and placed an order with Order #3002704 on 19/07/2018 through pizza hut.co.in
I opted for delivery at my registered address on the website.
I made the payment online using my credit card.
Once the payment is confirmed website said Ur order is for take away from Chennai.
I called Gurgaon, Chennai and Delhi customer care of pizzahut to alter or cancel the order, but nobody confirmed the cancellation and there was no method to cancel it online.
This was highly frustrating to note that such an established and known service provider can't give the confirmation of cancellation of my order. I am not sure about the commitment made by the executive that I will get the refund back.
These kind practices must be falling under unlawful acts to cheat the customer.

In spite of being a dine in order, we waited for nearly 54 mind for food to be delivered. The guys don't know what the order was and had to go behind them for every thing. Finally got frustrated and had to leave asking for takeaways o[censored]ndeliverable items. On reaching home, we found that three chocovalcano was missing which was billed. Trying to reach them back and unable to do so. Haven't gases such a horrible outlet of your brand where I had be upset about not getting food on time and being cheated.

We went to Pizza Hut situated at rose garden complex, Gt road Bathinda. We have got rs 500 coupon from sbi cards which we asked them to redeem.
But they straightaway said no cause there system is not working, which was a complete lie as they we taking orders, and this is not the first time previously also they gave the same reason.
Both Pizza Hut and SBI cards are making there customers fool

The quality and taste was so horrible and PATHETIC!!! My pizza had no pizza base topping. It was just a plain dough with cheese and some barely non veg topping. This is the worst pizza I ever had and add to that I had to pay 800 rupees for [censored] pizza.i really wish Pizza Hut pays my money back and value customers because when I pay and expect it to be worth the pay. I just feel annoyed that I had to pay so much. Will never eat from this joint

Order ID #2975358 from the NOIDA Sector 50 branch. Did not receive the order until upward of 1 whole hour, that too AFTER placing 2 CALLS to customer care. Naturally, I received an order of stale pizzas and garlic bread (photos attached) after having waited for more than an hour for something that should've taken 30 minutes at most.

The delivery boy (Vipin) simply did not ring the doorbell!! Kept making excuses afterwards and the manager (Bijay Rawat) supported him in his imbecilic argument, at one point accusing me of lying about being home. Preposterous! Why would I lie about something like this after placing a PREPAID order for my lunch?

Hope action will be taken accordingly so nobody else faces this problem. I surely won't as I'm sure I wouldn't be ordering from Pizza Hut in the future.

My Order number is 2842812, I had ordered on 28 may 2018 through online and order got cancelled from your side. Then I went to store paid again and took a take away and was assured by the store manger that I will receive my refund in 5 working days. I never received my refund, It is more than 1 and half month. I called up customer care number multiple time and every time I get the same response from them stating I will receive my refund in 5 working days. I think it is scripted. Associate and supervisors repeat the same scripted line every time I call them. I refund amount is just Rs 614.25 only. Is it so difficult for the pizza hut being such a brand name to refund the small amount of Rs 614.25. Hopefully this is the right site I have visited to resolve my isue

I placed an order with Pizza hut( order reference 2969804) on 8th July 9pm online and the website said I would receive it by 9:35pm. When there was no sign of pizza till 10:15pm I called up customer care and asked them to cancel my order several times. Till now, I have not received a single SMS confirming cancellation or refund for the money I have paid. I was also told by customer care employees that the store would call me back which never happened. I have been cheated out of my money and in the process of grievance, I'm dealing with highly unprofessional and incompetent employees of Pizza hut who are unable to resolve a simple problem. They even hung up the phone in midst of a call. The whole website and customer care is pathetic and all my attempts to cancel order and seek refund through customer care have been in vain.