Pizza Hut India Complaints & Reviews

Hi i ahve complained many a times also provided the screenshot of the order no. And the screenshot of the account statement showing the debited amount twice. Still no resolution happened from the last 5 months.

I had ordered pizza from pizzahut online in hyderabad - on date.27th april 2018, complained many a times through twitter, as no other mode of complaint is being recorded from them.

While proceeding for payment, the amount got debited but the order didnt happen. After calling customer care, they told that they cant see the order through my mobile no, and asked to order again, and said the debited amount will be refunded back. But it never happened.

I am not sure whats stopping them to atleast investigate this matter, from the last 5 months. Kindly respond and please help me getting back my money. Attaching the scrernshot of the order fyr.

Had. Placed order at 6pm instead of forwarding my order to correct outlet sent it to an outlet which is approximately 10 kms away after 20 minutes was informed that it was being sent to the correct outlet i think it’s a gimmick to gain time for delivering late which was 30 minuets had also intimated to kindly send swipe machine as wanted to pay by card but same not sent felt embarrassed when had to borrow money from neighbor to pay the bill. Total unprofessionall state of affairs shall never place order on this company again

On Tuesday night we order four pizza to our home delivery at Shivasha Mathura and after eating those pizza me and my both children get sick, they vomit and loose motions were very serious, so I request you to please don't deliver such kind o[censored]nhealthy food, because of some circumstances, I am out station otherwise I definitely file a F.I.R for that shop.
Pramod

This is with refference to my order # 3213869 on 6th september 2018 @ 6:55 pm of rs.539.40. This was the amount & transaction done on my hdfc card & there was no sms regarding me placing an order so with in 10 min i cross checked with customer care & was assured that order will be delivered by 30 min but after 1 hour waiting for the home delivery, i called the pizzahut customer care and they say some technical problem so the order is cancelled for which there was no intimation nor a call back from them. The customer care guys are so pathetic as they were not able to clarify & refund my money immedietly as this was a problem with their system. They assured that the refund will happen with in 3 to 4 days.
I am still not able to understand the worst customer service & theft of money happening through online.

Dear team,

I have ordered pizza from pizza hut amounting 418.95 on 12/08/2018. They told that the same would be credited to the amount as soon as possible. But till now there is no credit from them. The explanation given to me was technical issue. Order no - 3091846, 3091829, even the pizza hut representative is not able to help, just giving fake advice.

Hi,
I have done a online order of rs.733.95 on dt. 06.09.2018 through pizza hut online and payment was made through my debit card but order was cancelled by pizza hut and payment was deducted from my hdfc bank account with reference number[protected]. When i talked to the local store they said that the order was cancelled and if the amount is deducted that will be refunded to my account. May i know when i will get the refund???
Kindly refund the deducted amount asap.

This complain is about your store near bhartiya vidyapeeth (Pune).
We went to place a order but the above person was not in mood to take it. When we ask for offer he abused, gave gali. So disgusting for you also.

Emplyee name - suraj
Manager name - akash

If this kind of emplyee you have then please leave india its not for you. We are family people and we cannot tolerate this will never visit you and willsay others also not to visit.

Hi,
I have done a online order of rs.1352.40 on dt. 29.08.2018 through pizza hut online and payment was made through amazon pay wallet but order was cancelled by pizza hut and payment was deducted from my amazon pay wallet. Since 29.08.2018 i was made 2-3 times complaint on tel. No.[protected] for my refund and always customer executive is saying that you will get the refund by 03.09.2018 but i have not received my refund till now and now they are sayinh that it will take more 4-5 working days.

Please resolve the issue asap and refund my money

Dear Team,
Out of the two little app deals for pizza hut that got expired on 31 August was because of the problem from ur end or merchants end, hence I am not responsible for the loss, plz refund my promos and the remaining in my source account.
Infact I had called pizza hut customer care and asked on 31 August about redemption of my deals and it was confirmed from the agent that the deal can be used by 31 Aug at any outlet.
So I claim pizza hut for amount of 429+255= 684
This shld be refunded anyhow to me

The phone call was on hold forever, I had to call 2 twice and after 1 hour of wait I got the information that my order was placed in Gwalior M.P and I am in Delhi NCR. I mean why did I had to wait for an hour, even then it was me who called to find out about this. I was mislead by the phone rep that the amoutn 1214 rs didn't include Taxes...First and final experience with pizza hut...Very very disappointing...The rep said he's placing another order for which I didn't receive any confirmation either so I am still not sure if the 2nd order was placed or not.

I called one of the pizza hut I.e. PIZZA HUT VIMAN NAGAR PUNE..I asked that lady who had received my call about today friday offer..she answered but I couldn't hear her voice...that's why I was asking yo her again and again but suddenly she put off call...again I called her.. again she picked my call and suddenly again she put off my call...In short I can say that she was ignoring me...again I called 4-5 times. But no one received my call.

Hi,
On 21st on August, we have tried online delivery and paid the amount as mentioned below, but the order has not been delivered, not even the SMS.
Below are the details:
Date: 21/08/2018
Bank Name: ICICI Master credit card
TxId: BIL/ONL/[protected]/BILL DESK/PIZZAHUT_NICI6601255/Piza
Amount: 907.22

We approached customer care 3 times but response is not prompt.
Kindly address the issue and return back the money.

Regards,
Satya
[protected]

Hello,

We ordered a medium veggie lover pizza from Pizza Hut Ujjain (MP). While eating the pizza, we got a piece of plastic around 2cm x 2cm in the pizza.

The plastic piece was burnt (baked) in the pizza. It had sauces and cheese stuck to it.

Our concern is that the plastic chemicals must have come in the pizza while baking. Also, If a child would have eaten the pizza, they might have eaten the plastic piece along with the pizza.

We would like to get an answer to why was there a plastic piece in pizza. And what is Pizza Hut doing to avoid plastics in your cooking area.

Thanks,

—
Neelu Jindal
[protected]

I ordered pizza amounting to rs.842.62 on 26th aug 18 from hyderabad in m. Pizzahut.co.in from my mobile at around 5.41pm and made the payment through paytm.

I received the below message after transaction
"made a successful payment of rs.842.62 at billdeskfood1 for future reference your order id is npt[protected]" from paytm.

I checked with paytm and order npt[protected] was successful from paytm side.

But i checked with pizza hut again, they are saying they didn't received any such orders and the customer service lady was very rude. She didn't helped me at all.

My id from which i did the order is [protected]@gmail.com
Mobile registered for the above pizza hut account is [protected]

The adderss of my nearest pizza hut store is
Dno 8/2/699/2, amudi nagar, bhola nagar, road no12, banjara hills, hyderabad, telangana 500034

I checked with them also they are saying they didn't received the order.

I attached the paytm txn screen shot and the mail received from paytm
For reference.

Kindly check the issue and revert.
Thanks in advance.

Person name mr. Neeraj, manager pizzahut, alwar, rajasthan, crosspoint mall. The concerned person cheated with the wrong order against order we have placed. After that we raised our issue about wrong order bieng delivered.. He started missbehave and arguements.. And said pizza hut is not a dhaba leads to public haraasment in front of many people done by mr. Neeraj. Even though the wrong order is handovered to us.

Am from kurukshetra and i have ordered choco volcano cake no of times but am not satisfied with the service and product provided to me... When i ordered the cake last to last time it was fine... I get cakes as desert for my guests most of the times... But the last time was more worse as there was no melted chocolate inside the volcano cake and it didnt tasted good even... I did contacted the pizza hut delievery in my neighbourhood and rose a complaint about that but yesterday’s night only i ordered abt 3 cakes and each one of them was worst as the base of the cake which is brownie was so hard to eat up and also none of them had melted chocolate even... So i req uhh people to resolve this problem from ur system asap...

I ordered pizza from pizza hut at around 9:00 pm on 25/08/2018 and the expected time of delivery was 9:35 pm. The delivery guy delivered the pizza and other items at 10:00 pm.. He dropped one item in front of me though it could be considered a mistake but i paid for it online and he did not have money to pay me back... I request you to kindly consider this appeal and do justice to me. Thanks
I request half of the money back that i paid for the order.. My order had one non-veg pizza (Chicken supreme), one stuffed pocket non-veg, 2 texas garlic dip, 1 non-veg spanish tomato pasta (That turned out to be vegetarian)
My order number is 3156762. Total amount paid online was 1184.40 inr.
I am a very regular customer of yours and hope that you resolve this issue otherwise you will lose a very regular customer...
Thanks regards

Hello, this is vijay.
On 20th august i placed an order twice of 376.96/- rs. I didn't get any order number or any text message confirming my order.
Amount was debited of (376.96+376.96) rs.
I have attached both transaction numbers in this mail. Waiting for the refund.

Please do the needful, i was not a registered user when i placed this order, it was on m. Pizzahut.co.in

Please check the attachments.
Contacted customer support, they have no answer.

Order was taken, money deducted from my account, when called asked my mobile and says that there is no order against my mobile number. I asked them to cross check with my address and they refuse saying they cannt do it. I have lost ₹707.70 now

Upi reference number:
Upi reference number : rs 707.70 debited from a/c *2200 on 11-08-18 to vpa billdeskpg. [protected]@icici (Upi ref no[protected].

I made an order from the pizzahut website. Unfortunately, due to hurry, I did not log in to their website and directly placed the order by paying using my debit card. Order details are provided below,

Mode: Online
Type: Takeaway
Date:[protected]:35:56
Number +91-[protected]
Amount: INR 614.24
Bank: Axis Bank
Bank seq: 295299
Trasferred To: 130818

As per their website the order was placed and the amount was also debited. We waited for a few minutes but the order did not come to the designated store. Unfortunately, I had to make the order again. This time I made the order from their landline number.

Since the amount for the online order was already deducted I would like to have refund for that. For that, I have been constantly getting in touch with the customer care for multiple times. They don't have any evidence of that order. Their response is always the same that the amount will be credited within 4-5 working days. I am still waiting for my refund