Pizza Hut India Complaints & Reviews

Hello All,

I had ordered Pizza for almost 2000/- rupees.

I'm very astonished and shocked by the way the pizza was delivered, first of all the ordered and delivered items were wrong. It had no flavour whatsoever. There was not even pizza sauce on the pizza, the stuffed crust was like hard rubber, this was like pizza what you eat on a road side bakery and when I called customer care to give feedback the guy told me I've raised your complaint to the store and the manager will call back and when I was still talking he hung up on me. Again the some staff called from the store to apologise and offered me free pizza, I told him I don't want another piece like rubber, he is talking to me without even knowing what was ordered and when I asked why is the quality so bad for such a big brand name, he tells me its weekend our staff was busy so., I asked him if it was okay to play with customer's money and their time and their dinner. He says I will not repeat next time. I can give a pizza free for you. I told him if he was sincerely sorry he should refund me than giving a freebie.

He said the store manager will call up next morning and he will talk about refunding, when I asked what if he didn't call up what would he do, he was saying "I'm giving you guarantee sir", when I asked for the number of store manager he hung up on me.

Store: Pizza Hut Ramamurthy Nagar Bangalore

I Nandini had ordered online I hd asked dem to send card machine. When the delivery boy arrived d card machine wasn’t working. I planned to gv cash by he hd no change. He tried d card again n dis time it worked d bill amount was 1643.00 bt an error occurred n 16430.01 Gt deducted frm my account. The manager came and cancelled d transaction n gv me d void bill. He tld me dat I wud Gt my refund in 24hours bt I have still nt received my refund. Its a matter of concern as it’s really a big amount. Requesting u to plz do something abt this.

I have made a payment of 387.45 today but I did not get my order.i even make call to the store but they said they didn't receive any order with the name of mine.i don't know why this happened to me.i am old customer of pizza hut.
I made my payment by using razor pay gateway through airtel money wallet(credit card).i am attaching a picture of proof that I have already made a payment of that amount I mentioned above .Pls look into this asap otherwise I will complaint to consumer court.

Order Number : 2835625
Order Date : 26th May 2018

My order was cancelled by the store and i was told that i will get the refund in 6-7 days. Its been more than a months.
If that is the policy of Pizza Hut, then you people are surely loosing your customers.

After constant calls and reminder also, every time i was told that i'll be receiving a call from the store but as expected that also never happens..
Kindly tell for how long should i wait more.

I went to pizza hut Bhagalpur, where I was treated very badly and was also abused by the manager just because I said I want to pay the bill through PAYTM as the server of their payment machine was not good.when I asked him to behave properly with me and stop abusing me as he has no right to do so, by hearing so he replied 'get out of here and ### off".

Its very shameful for pizza hut lover like me to say that the standard and quality level of pizza had gone so cheap that its much better to go road side small pizza shop rather than going to international brand pizza hut food chain and paying thousands and not getting that quality, service. I am writing this to make your services better. As in pizza hut none of the waiter will clean your table or ask for the water. They had cleaned after saying them to times.. The rates had gone soo high and the quality is going too down... I shall never visit there again because i had this bad experience two times. Both the times i am complaining. I you wish to call me between 5pm — 7pm.

Why pizza hut has a online order system when they can't deliver for it... It's really bad that the customer is waiting for the dinner and after waiting when he calls custcare of pizza hut, he get to connect to executive after 4 calls and 20 minutes and then he is communicated that order can not be processed due to some technical issue...

If this is the service given by pizza hut, I am never going to order to pizza hut.

I need an answer for this... Why you people guarantee 30 minute delivery

I placed an order 2946174 at 831 pm on your website for my family including my kid. The delivery time promised was 9:05pm. I called your call center 4 times by 9:30pm and everyone said that the pizza is on its way. And then after 9:45 they said they will escalate to store manager who didn't call for 20 mins and when he called he said he didn't receive the order and will talk to the area manager and get back. The call center representative said he will have the supervisor call me back. They didn't call either... So you all left my family without food for 2 hours and my family including kid who wanted to celebrate slept without food. Such a huge company with such pathetic website order systems and even worse customer service. When i asked the csr s to check with the see they kept promising that i will get the food in 5 minutes. Such a pathetic and disgusting experience. Changed my whole perception about your company. I will escalate to highest levels and social media

I visited your lucknow ashiyana store and the store was so dirty as there was dust all around and even the a/c was not working.
I spoke to vishal the store manager there regarding the dust he said due to walkin there is dust then i said you should get the same cleaned, he said there is shortage of manpower. Then i asked him for the customer feedback book for which he started searching the same.
I was shocked and surprise to see the management of such a reputated brand store.

I had ordered pizza online to take away from dwarka sec 5 delhi. When i reached there they told me you didn't place any order even i had ordered number. One of the worst poor service in my life which is i have seen today and no-one want to take responsibility. Hope sowill don't come any pizza hut outlet and tell my friends also. Go to hell pizza hut.

Delivery taking more than 90mins from pizza hut which is just 100mts away.
Called up customer care, and everytime response was wait for 10mins.
After calling 5times, customer care person took store on line, and as per him order was out for delivery 50mins backs.

Finally cold and tasteless food was delivered.

Since order was prepaid, so no question of any regret or apologies or refund.

Thanks and good bye pizzahut.

This is 2nd feedback, on same delivery... But seems this is the current style of pizzahut.

Aseem taneja
[protected]

I have ordered the 4 m pizza with zinger bread online - after selecting the same in the internet - choosing location detect and manually typing location - the order seems to have reached the wrong center - got a call from the manager abhijit dutta - they will coordinate and shyambazar branch and will get this delivery done and it will be late - delivery time was 8:47 - called them at 9:30 pm to follow up with abhijit dutta - he said the delivery boy is out and it will be delivered soon - called at 10:00 pm - abhijit dutta said, delivery boy met with accident and the order have to to be made again - then he told me the base for m is over and s size will be provided without my consent - 10:30 pm got a call from shyambazar manager mr gautam - he said the delivery will be done soon on inquiring about the accident case - he denied any such incident happened and started blaming on store location wrongly choose and other storied - finally pizza arrived at 11:00 pm which was suppose to get delivered at 8:47 pm - we had guest in the house and due to all this lies confirmed bu abhijit dutta and team made sure the guest went home with pizza and same did the kid - i want a complete compensation and refund of the money

I m priyanka, nd i paid through card nd then cancelled the transaction nd paid through another card in pizza hut sector 15, of 680 rs.. I didnt got my money back.. I visited 8-9 times... Bt everytime they do have an another person as manager than before nd dont respond properly about issue... Its 20 days as i have not found any option ffr resolving this problem. Hope i get my money back

Order no. 10592878. I have ordered veg pizza but non veg pizza was delivered to us. I am jain by religion this is total devastating. After complaining to pizza hut, they delivered another pizza again in red pizza box (Same red color box as was for non veg) with no green color symbol. All toppings in the box are cornered at one end, it looked like again non veg pizza was delivered and some toppings were removed. I rejected taking pizza, on this pizza hut explanation was that they forgot to put green symbol and i should take pizza. Do you think i will ever buy pizza from pizza hut in future? My money is still not refunded, i will be going to consumer court as i feel this is intentionally done by pizza hut to hurt my religious sentiments, twice cannot be blunder.

I ordered online on 23/06/2018 at 3.15pm and my order no is 2917098 and i received the msg that till 3.43pm i will receive the order i waited for 1hr and in between i was checking the status and it was showing that within 5mints the order will be delivered and 2-3 times i spoke on phone regarding the matter later when i saw the status again i saw it was showing the order is delivered. When i called them they said it's automated system. This just a cheating with the customer even the delivery boy didn't have the payment receipt he said i can't give... What's this new i have never seen this kind of cheating in abroad... Next time i don't think i will order anything... It's better dominos never do this to their customers... I want compensation of this or else i will go in the court...

I ordered two pizzas of rs.515 each with 50% takeaway offer. Amount inclusive of taxes should be rs.540 as shown in online order too. Store was charging rs.583 for the same with no clarifications. This was the second time. Earlier they charged rs.150 for the same offer and refunded me the amount and agreeed on getting their system checked and won't repeat their mistake.
I was aware thats why i didn't pay anything extra but its just not tolerable making fool of others.
Store address : pizza hut, crystal palm, jaipur, rajasthan, india
Order id : 2915214
Order date : 22 june 2018

I recently went to pizza hut mira road. I got voucher from sbi bank of about 1000 rs 500 each
I ask the staff to redeem one voucher which he did but wen i visit next time to redeem another 500 voucher i found that voucher is. Already used.. This shows that staff person already note down my next voucher number without my notice. As i got both voucher through message from sbi. Bloody chor saaf of mira road

Likely
Your employee in police pant blue shirt or top
_
He gets in pmpml bus today around 11am @ laxmi narayan bus stop near swargate
And
Goes to shivaji [protected]@1145 or that side
—
He acts like 👮 police in the bus

Threatened me today and asked me to open my bag at shivaji putala stop
—
Dark colour smart looking

Then i went to shivajinagar police' station / chauki.. But they told police not possible
But from dress likely of pizza hut though not sure

But if it is blue shirt.. Likely to pizza hut
No one knows

Now i will be searching him

But there is any arrogant employee like this... Please take care
Prof satish mehta[protected],
Pune
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More details as follows
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पोलिस ड्रेस असे नको.. सकाळी
११:१५..२२/६/१८ आत्ता पीएमपीच्या बसमध्ये बसताना तरुण स्मार्ट पोलिस बरोबर बोलाचाली झाली..

लक्ष्मीनारायण थिएटर ला धनकवडी- शि. नगर... बस३८
नंबर११३० मध्ये बसलो

वरुन एक उतरतो आहे
माझ्या हातात मोठी बॅग. वय ७०
आणि हे मला घाई करतात..
चढा पटपट
आता काय करायचं??

मी अगदी हात जोडून माफी मागितली..पण त्यांनी माझ्या बॅगेत काय आहे हे उघडून दाखवायला सांगितले..जसा काय मी गुन्हा केला की मी अतिरेकी आहे आता...असा बॅग उघडून मागण्याचा अधिकार खाजगी सूडबुद्धीने आहे का?
त्यांची नक्की पोझिशन काय? असे कुठलेही कारण नसताना सामान तपासणी करण्याचा अधिकार? कुणालाहि आहे?
माझे फोटो काढून घेतले असे वाटते.

आता माझ्या मागे लागले तर काय होईल..मी घाबरलो आहे

शिवाजी पुतळा येथे उतरलो.
तिथे मोकळी बॅग उघडून दाखवाली... पाठीवर ची पण दाखवा असे त्यांनी म्हटले
पण
ते साहेब पुढे गेले...
आता काय ही काळजी

My order no is [protected] and my mobile no [protected],
I have order pizza from my phone at 17/06/2018 ar 4:54 pm and after 1 hr when i called pizza store for my delivery status they told me your order is parked to wrong store which is closed today, and if you want to continue you have to pay it, why i have to wait after 1.30 hrs and where is that policy of not paying if in delay.

I have ordered online on pizza hut and paid 322rs via netbanking but didnot receive any message on phone or email. I have used future delivery option from pizza hut on 17/6/2018 around 12:30pm in the afternoon. After the payment part the page has expired and they are not showing any history regarding my order. Kindly look into this matter your help will be appreciated.