Pizza Hut India Complaints & Reviews

Yesterday I went to Pizza Hut and ordered a Pizza and obviously a water bottle but by seeing the price of the water bottle I was baffled! It was literally 50rs for a 1 liter bottle and the bottle company is AQUAVESS which is usually not available in the market. I really want a quick response from Pizza Hut !! Why you are charging 50 rs for a 1 liter water bottle ??...

I tried to redeem sbicard gift vouchers from pizza hut. I went to pizza hut delivery outlet in Pondicherry (Providence Mall) more than 3 times and every time they gave me same excuse that there is some problem with tie up with sbi & Pizza Hut. And they refuse to redeem the Vouchers.
Please resolve my compliant ASAP.

I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.

Order # 11968828 and complaint number T[protected]
Does anyone please confirm how much time Pizza hut takes to provide the resolution? Shared all the required info and it's been close to 3 weeks but no concrete response. If the resolution team not taking care then to whom we can raise our concerns...

I have been asked to share detailed concerns on FB messenger like, is there any other social media link where I can raise concerns? For 3 weeks I m getting one response like "Looking into the issue"...

Now, I can say: As part of quality product, on-time delivery & provide resolution Dominos is much much better...

I have downloaded pizza hut app made my payment but order was not registered.it shows i have order nothing

I ordered a pizza from the pizzahut app. I checkout from my cart and paid through PhonePe UPI . The payment was successful but when I returned to the app, it showed there were no orders. I didn't got any pizza and neither my is refunded. Please help.

My email
[protected]@gmail.com
phone no.
[protected]

I have placed order for two medium pizzas on Dec 9th at 2.03pm and estimated delivery time was 2.33pm. I got confirmation mail, so I waited till 2.40 and called the number mentioned in mail I was told my complaint will be escalated to store and store person will call me. But no one called and I tried calling store but no one picked. Twice I called toll free but they too couldn't help me as they too were unable to connect with store. Pathetic, unreliable service!!

I had placed order on Dec 9th at 2.03pm and which was to be delivered by 2.33pm. about when it was not delivered I tried calling the number given in my confirmation mail and they informed me they will pass the message to store and the store will update about the delivery. But as no one called I tried calling store but it was not answered so again I tried calling toll free number. But even they were unable to connect with store. With no update I had no option but to wait as while tracking my order it was showing my order is getting packed. Till next day it was same. Pathetic and unreliable service!!

I have ordered Classic paneer capsicum and they delivered tandoori mashroom sweet corn

Dear Team,

My family had an extremely disappointing experience at Pizza Hut, Pragati Nagar, Hyderabad outlet.

Firstly, we noticed the cutting of all veg AND non-veg pizzas and food items by the same cutter. This violates our beliefs of sticking to veg and is COMPLETELY UNACCEPTABLE.

Secondly, we were served less than half the box filled for Cheesy Mushrooms and that too without a hint of mushrooms in the dish, which was 199 in price but the way we were served, it felt as if we had paid less than 50 rupees at a foothpath eatery.

Thirdly, it was hot inside. I don't think the staff even cared to put the AC on.

Fourth, we ordered Cheesy Momo Mia Pizza Veg and AFTER ordering, we get to know that it's not available? I understand if a particular item runs out on some day but the great part is that the staff wasn't even aware of this non-availability in their own outlet.

Fifth, we saw hardly 2-3 people working at the store. Due to this pathetically low manpower, there was a good waiting time due to which the food was getting cold while being actually served out RIGHT OUTSIDE the oven.

Lastly, I want to convey our overall seriously pathetic and unsatisfactory experience today. Not sure if Pizza Hut, which used to be a brand sometime in the past, even gives two cents for its customers anymore. I hope you are aware of how your competitors are doing really good in the markets right now. Looking forward to serious amends being made on your side or expect this to be escalated on extremely serious levels, let aside our sentiments been hurt already. Emailing the same message from my email ID [protected]@gmail.com to your ID [protected]@yum.com.

I have ordered pizza from my mobile app. The order ID was 18225265. I am attaching the picture of the pizza received. The pizza is totally messed up.

17nov i was order from pizza hut amount i pais is 439, i don't get my order also they said that you will get refund in 7/8 days but now nearly 1month, they don't pick up calls worst servece ever.. My complaint is to pizza hut for not refunding my money for month they lied me...in that month I was 2-3 times went their and ask them for money refunding but they lied...I hate their service don't go to pizza hut they

My complaint is to pizza hut for not refunding my money for month they lied me...in that month I was 2-3 times went their and ask them for money refunding but they lied...I hate their service don't go to pizza hut

I am not able to get duplicate bill of Pizza hut, contacted via their helpdesk but got no response yet. Please suppor

I recently ordered a pizza for takeaway from Pizza Hut, My Order Id: 15821347 on 3/Dec/2022. The pizza was not at all good, it was just thick bread with no cheese and topping and after complaining to the store they said we can't do anything about this we've followed SOP and the store is closed for now.
Being a regular customer I didn't expect this kind of reply and no resolution from their end.

Hi my money got deducted on 03/12/2022 7.45 pm but order didnt get placed

I have ordered 4 pizzas on zomato from pizza hut . It was clearly written on pictures of pizza that cheezy dressing . But what I received is mayonnaise dressing instead of cheese . It tastes aweful and disgusting. Total wate of money. I ordered on 3.12.2022

2months back I ordered zesty chicken, I liked that so once again I order it that time it wasn't 5% matching the taste to what I had earlier so I put up a feedback it didn't had cheese and only tasted bread etc. I got a replacement, but to the disguise the replacement I got had a long strand of hair again will attach a photo down, I called Akshay the store manager and was highly disappointed, he gave me another replacement of Pizza which was good...all got sorted at this point.

On 1st Dec I ordered zesty non veg, while I went to pick up my order, an executive named some Rahil or something told me, " aap check karlo ek baar aapka hamesha order mai issue aata hai"

My question is who gave him the audacity to talk to a customer like that. Just because my last 2 experience was bad and I got to have a free replacement and that's all because of Pizza Hut's unhygienic store condition. Does he try to mean that I purposely raise a concern to get free eatables. I as a loyal customer felt so bad and I regret spending money in pizza hut. The road side vendors are far better in their approach. How the hell he could talk to me with such disrespect. How can someone check the quality without eating if the ordered item is good or bad. And on top of it he wasn't even bothered to ask sorry for what he said and he is telling me mujhe English nahi aati, Hindi mai baat kare.

I want the team to take action against that fellow otherwise I will make sure this feedback and compliant goes out in public on linkedin, Twitter and consumer forum channel and emails. How can a customer be made feel so low and cheap.

What is the training department of Pizza Hut doing? Why aren't they teaching them how to handle customers...Pathetic and worst experience I ever had.

Pizza Hut is doing fraud by taking multiple transactions from the customers even after successful amount transfers. When ask for refund, the management is asking the customers to come very next day for refund.

I visited the outlet after 4 days for refund. Now they are asking me to come after 8 working days along with the bank statement.

Pizz hut app not taking sbi credit card vouchers
Froudnt practice by SBI Credit card and Pizza hut India.
I have 2 vouchers but pizza hut app not accepting both vaucherz
My mobile number is [protected]

VOUCHERS

[protected]
[protected]