Pizza Hut India Complaints & Reviews

Hello
I ordered a magharita pizza today from swiggy thru pizza hut
But I am surprised, I got such rubbish pizza from pizza hut, which was not cooked at all, so that no one can eat, I have also uploaded the photo

I want a solution to the issue as soon as possible
and i want my full money back 138/-

I want answer soon and positive

I ordered this through swiggy, is it my fault, pizza hut has sent bad pizza, so what is the fault of the customer?

Order id :[protected]

I need a refund immediately

On 12 Jan'23 at 9.08PM money was deducted from my Paytm when I ordered Pizza. No transaction Id was generated for that order. When I contacted Pizaa Hut call center, they confirmed that money had been received, which will be refunded in 24 hours. They said, due to technical error order could not be generated. I was asked to place another order and pay again, I did that.
After 4 days, even today, I have not received refund, when I contact Pizaa Hut now, they keep transferring the phone to others and provide no resolution. Regards, Rajesh Chopra. M [protected]

Visited pizza hut today and my son ask for cup of water but the they ask to buy a water bottle for 50 rs which is only 20 rs outside.
As a restaurant they should provide free water in glass /cup

Dear team

I have visited pizza hut kamothe branch on 14/01/2023 around 08:00 pm we order 2 pizza and garlic bread.

At first instance we were served wrong pizza and on complaining it was replaced by right order.
But after finishing 2 slice I found hair in my pizza. I tried to check for any senior person in store for raising the issue but could see only lady standing on order service counter.
I called her and showed her hair in my pizza slice, she instantly took the left over slice and throw it in bin without any concerns about mistake made by them.
I request cocern mangement to take promt action as no basic standards of hygiene like hair net and hand gloves were followed by staff in kitchen while preparing pizza.
Same photos and videos I have with me which can be shared it required.
Would like to see action on this as coustmer can get serious health issue.

Regards
Jagjeet
[protected]
[protected]@gmail.com

I had placed order on 31st dec 2022, i didn't receive the order for 2 hrs and after calling the call centre for 4 times they told that they will assist me in cancellation and refund will be done in 7 days. I haven't received any refund, the store also had contacted me 2 days back but even after giving all the details there is no update from the store or pizza hut

I need a duplicate bill a of a i placed on 21st December, 2022 in afternoon of rs743 .

My name is Aslam Asharaf, Worked as a team member in pizzahut kakkanad, but they didn't gave my salary why they behave like this, our store manager who named Rahul very fraud behaviour he tell us get salary of October will get November 1 and on November 1st he tell us salary will be credited on December 1st and he promised us that . Before December 1 St he transferred from that store didn't answer our calls
Me and my friend is cheated by him, we need our salary we worked for it, mentioning details of

Rahul
Ph num - [protected]

Area manager - Irfan
Contact number - [protected]

Please help us to get our salary

Yours sincerely,

Aslam Asharaf
ph num - [protected]
Mail - [protected]@gmail.com

I ordered from pizza hut and did the payment through google pay app. the money was successfully debited from my account but the order was not placed. i was inside the pizza hut store and had ordered the pizza from the store itself.
then i had to reorder the order and had to pay the same amount again.
please help me resolve this issue
the upi transaction id is[protected].
made the payment to pizzahut.[protected]@axisbank
google transaction ID : CICAgJCput-NEg

I tendered two vouchers of Rs. 250 each obtained by me by surrendering sbi credit card reward points at R S Puram Coimbatore Pizza Hut, for purchase of pizza . They informed me that these vouchers are not accepted, even though it had validity upto April 2023.

Most pathetic service attitude! I had ordered for pizza for my daughter and friends at 9:00pm is on 4th jan 2023 via the website (Pizza Hut - Vytilla, Kochi, Kerala, India) and we received the food at 11:10pm (after multiple calls to all and sundry!!!) Order number[protected] the Call centre doesn’t help ... and the Branch store manager’s contact number given by the call centre is the wrong one!! The call centre tells to cancel the order if it’s too late coz they can’t get in touch with the branch themselves!! What kind of service complaint resolution is this?? What kind of service attitude? Is anyone even paying heed to the service levels??

I have Pizza hut gift vouchure worth rs approx 2000 which I redeemed from my SBI card reward points. When I visited to Pizza Hut Bharuch the manager completely denied to accept the gift vouchures which are valid till 31 july 2023.

I made an online pizza order amount got debited but order was not confirmed dated 1 jan 23.
As order was not confirmed so i have to make another payment which was successful with order id
10196964
My issue is plz refund earlier unsuccessful payment. I have called customer care but cc making me fool by saying amount will get refunded automatically. How amount will refund automatically when the payment is successful and...

Yesterday I was visited Pizza Hut Barrackpore & It was a worst service ever by the outlet staffs. Pizza hut have 2 menu cards. 1 is for higher pricing pizzas & another is normal pricing. Only 1 menu card is kept on the billing counter and another one is kept under the billing counter.

Whenever I walked away from the outlet they called me and said, this is the menu card for low pricing. That menu card is kept under the counter. Is it a service for the customers. And they stock me like I am a beggar.

MOB : [protected]
DIPANKAR SARKHEL

I ordered a pizza on 31 but i didn't get the pizza and until now the amount is not refunded and they are ignoring me .

Order no. which was ordered on 31/12/22 and didn't receive the order for which the payment was already done online yet the app showed your order has arrived. I went to the outlet and was advised they had ran out for stock for onions and mushrooms. Called the customer service regarding the complaint and was promised a call back but didn't receive any instead was kept on hold for almost 2 hours.

My money is deducted while my order not placed. Please refund my money.

Hello Team,

I have SBI credit card and have reward points, with that I have redeemed the pizza Hut e-voucher with, when I last time communicated with the pizza Hut, they informed that did not accept the e-voucher throughout India

It's an complaint regarding the refund for the double payment due to the pizza huts double payment due to servers issues on their UPI I'd ...they said that it will be refunded back in 30 minutes but still havent came as its been a day now...the first payment was successful from my Paytm but the machine of swipe didn't receive the payment so they told me to do again with different UPI I'd for the reason of last payment will be refunded back automatically

Dear Pizza Hut, i did not receive any resolution/not received call / not received communication from your side.. in the previous complaint you asked me to share detail on the FB link, I shared all detail there and also did a follow-up but I think I got some response like "will provide update very soon etc." More than one month passed..seems I m getting a response from BOT from FB link. Although I shared all details with time and caption subject ticket no, if you not interested in providing fair resolution please convey the same i will not do follow-up, and please do not mark this request as resolved without communication.

Dear all users, May I know if someone get a resolution from the Pizza Hut resolution team..As per my experience, they are making fun of the customer concerns.. Please, someone, update if they get any answer after the details are shared on Pizza Hut FB link.

Thanks!

Order #14689154.
A person named Sachin called from no. [protected] and refused to deliver at the following address - Flat 102, Tower 24, DDA flats, CWG village, Behind Akshardham temple, Delhi. He said that he would cancel the order. He said that I have to place order through Swiggy or Zomato. But he did not cancel the order till 6:57 which was the scheduled delivery time. Because of this I was not able to place another order. I also have not received my refund. I called person named Sachin called from no. [protected]. He did not pickedup calls. The hotline no. [protected] said there will be delivery. But this Sachin guy misbehaved over the phone. time is 21:05 pm. I have not still got my order. I need ny refund and compensation for harassment