Pizza Hut India Complaints & Reviews

Hi ... I ordered Pizza Hut vouchers for Rs .500 via a website from London for my friend's daughter aged 10 in Ahmedabad, Gujarat... Vouched could not b used in Pizza Hut as they were invalid...
But no reply !!!

Dear Team,
What sort of service you guys are providing to your customer.
5 days back I have ordered online Pizza Reference: [protected]
around 9.45 pm after two and half hour your team told us sir we are not able to deliver.I was put on hold for more than 45 mins first customer care I have ever seen. I paid 3000 bugs online and you are telling me you don't have provision for refund or it will take more than a month.Its not about 3000 rs but you are doing a fraud guys along with third class service.Almost 30-40 times i have called your customer care for refund and every time time they told me sir its your first call some guys told me we don't have any order from your side.Worst Service guys its worst than a govt organisation in India.

I am a frequent consumer of Pizza Hut..I bought a Pan Pizza(Veggie Magic Duo)on 06.04.2016 and was not satisfied with it as it was prepared with creamy cheese.No cheese was added.I don't know when you had changed the ingredients ...It was leaking all over the container and the preparation was worst to the core. It seems that I have wasted my money.

I happened to be at ur branch of pizza hut at inorbit mall food court, as pizza hut being my fav place to hang out and the level of service i m given with i always prefer pizza hut than any other pizza stores, i ordered a paneer pizza and my bill number was (Chk7137).The bill clearly mention veg paneer pizza but after waiting for half an hour the staff served me a chicken pizza i was shocked and asked them that i hve ordered veg paneer pizza and y i have been served a chicken pizza.The staff (Srinivas and the cashier basanth ) started arguing with me saying that i have ordered a chicken pizza.I was like i'm a vegetarian and why will i order a chicken pizza i informed them my bill states da same that i hve ordered for a vegetarian pizza.Instead apologizing they started arguing due to which i had to walk away from the place. I promise u ppl ill take this incident to social media and even to court stating u bluff people and have been very arrogant. I have got the proofs of my bill and also the chicken pizza that i was served. I'll also see that neither me nor any of my family members and friends from here now go to any of the pizza hut and i m serious i mean it. I want this to be answered to me asap or else i m gonna sue ur company at the consumer courts. My number is [protected]

Pizza Hut (really unprofessional and doesn't bother customer satisfaction )
Hi, yesterday i have tried to order a pizza from them.
really pathetic service, after making so much calls they were not even replying properly.
twice of time online booking failed and even with the confirm booking through call they didn't deliver.
Every time i called and they were saying we were get back to you, but its pizza hut i Didn't know it, they will not revert
my booking was made through Rajan Munjal ([protected])
Just for their kind reference, i first time shifted to Pizza hut from Dominoz and now i can say Pizza hut is really bad in delivering customer satisfaction

Please never go for Pizza Hut pre-paid cards, I got some cards for myself for Rs 1200 around Mid Jan 16. I was to surprised to find that they issued cards with different expiry dates some were expiring as early as 6th Feb 16 a few on 3rd Apirl 16 and one on 1st jun 16. Offcourse they do this so that you ordermore pizzas when each of the cards are about to expire and pay the rest using cash.

Recently I ordered pizzas from them on 2nd april duly mentioning my card numbers before placing the order and had no complaints then. He delivered and took the cards + remaining cash. But called me in about an hour later to say that one of the cards (out of two ) was not having any balance. I asked him what was the problem to which he rudely responds that it is not his HEADACHE to see what the problem was he just wants cash instead. I should contact this infamous number 57575500 to find out why it is invalid. I tried this number which never works (just google it with pizza hut) and then did some net browsing to find that you can only sms to this number for which they will charge Rs 50 and even then you will not know why it is invalid.

If Pizza Hut outlets themselves cannot figure out what is wrong with a card then how can you expect that others will be able to figure that out. A big waste of money and time ... harassment ... from pizza hut.

Dear team,

I had ordered 2 pizzas and 2 sides online from pizza hut. The address entered by me was as correct and exact as it could get and my nearest store was chosen automatically by the site. I made an online payment for my order.
The order was punched in at 08:12 pm (According to bill details) and the scheduled delivery team was 08:43 pm.
My delivery was made at 10:15 pm and this was after repeated calls that were made to the pizza hut helpline. To add to the woes initially the helpline number was not functioning for over an hour and the calls to the designated store were not being answered.
After repeated trials the helpline associate from pizza hut answered my call and told me that the pizza would be delivered by 9:30 which obviously didn't happen. After 90 mins of no delivery when i asked for an order cancellation i was told that the order was out for delivery and could not be cancelled.
After 2 hours when the food was finally delivered it was as cold as ice.
I would request the company for atleast taking onus for the poor delivery if not a refund.
The basic requirement for a customer service company is that it atleast stays in touch with the customer and keeps the customer informed if there are any delays.
This was my first experience with pizza hut and it turned out to be the worst one i have ever had.

Order no.[protected]
Order punch time - 08:12 pm
Promise delivery time - 08:43 pm
Actual delivery time - 10:07 pm

Order id : 5498025
Ref#[protected]
Ordered via : pizza hut android app
From : gurgaon - cyber park
Order date : 31 march 2016
Order time : 9.10 pm
Delivered : never
Payment mode : credit card
Amount paid : rs 548.69

The order was, simply, never delivered.
Besides, there was no email confirmation on my registered email id either.
I called customer care multiple times and each time, the the call got disconnected after 6-7 minutes, without response from any agent.

All i want to know is when i am getting my refund. I want my refund.

Really disappointed with staff and the quality served . I visted and i ordered a veg pasta .. It was hopless and after informing the manager of store, he started narrating his expiriance and the recipies rather than satisfying me .
I was a big lover of pizza hut but unfortunately i dont think il ever visit any of your outlet .
Heartly disappointed .

Mr. Madhu the store manager of Bommanahalli, Bangalore, said, " this is all we give, you can do whatever you can". The product was delivered after 1h 10m. Their delivery promise was 30 mins. I tried calling them but no one bothered to reply. They hung up on me instead....

1st order placed- 20:30 PM 31/Mar/2016
1st order cancelled- 9:15 PM 31/Mar/2016 (45 mins later)
Reason- Technical issue with site

2nd order (and mistake)- 21:23 PM 31/Mar/2016
2nd order cancelled- 23:19 PM 31/Mar/2016 (116 mins later)

I called customer care several times, waited 5-6 mins each time on hold, and then call got disconnected.

I managed to reach the customer care for the 1st time at 22:18 PM, 31/Mar/2016. The "executive" tells me that my order that I placed over the website could not reach the target outlet, where it can be prepared (which tops me list of the most ridiculous thing I've heard).
He assured me (recorded over the call) that my order will be delivered in the next 20 mins (the outlet is quite close to my house)

I made my 2nd call at 11:14 PM, 31/Mar/2016, and was told that the order could not be successfully placed, so they will have to cancel it. They could not tell me this, because calling back customers is not their policy.

My anger wasn't even directed at the "technical issues" these people kept on referring to.
My only question: if my order cannot be prepared/delivered to me successfully, why can't you just tell me? Will I have to call up each time and ask the status, and be told lies? Why can the customer care not man-up and tell me that they have a problem, and cannot deliver on my order. I would have made some other arrangements. Where can I now go at 11:30 PM to feed myself and my cousin, given that most restaurants are closing, and not taking orders now.

I was hungry, and waited for a pizza for about 3 hours, but it did not arrive. My cousin waited along with me, and remained hungry for hours.
Shame on you Pizza Hut! Shame!

Super angry and pissed.
Never ordering from Pizza Hut again, and I will discourage others from doing so. Terrible experience and extremely bad service Never seen such behavior from such a huge chain.

Pizza hut website has many issues and they should stop it immediately. Why to punish poor consumers. On 16th March i used my wife's login and placed an order on pizzahut website. Their website was showing some errors which somehow i stupidly ignored. I thought i could believe in Pizza Hut. Rs577.44 were deducted from my paytm account and the ordering website showed an error message. i had no way to now trace my money. Pizzahut customer care is also good at taking orders not resolving issues. They simply said money will come back sir. Its been 2 weeks and no money came back. Following are transaction details:
BILLDESKnut Order #FPT[protected]
Paytm Cash Txn ID [protected]
[protected]:45:35 PM
Pizza hut order number : [protected]

I ordered a chicken tikka pesonal pan pizza in the pizza hut store in the Neelkanth star dhaba, karnal, Haryana store . And as i ordered in got insect in the pizza. The staff gave me refund for it . But not satisfied till yet as the pizza hut is a very big chain and the companies repo is destroid in my view .
It was so dissapointing movement for me and my family .
Kindly see into the matter and give me compensation for it

Pizza hut home delivery, is bridge delivery !
I was shocked to receive a call from Pizza hut, telling me that they cannot deliver to my address, at suncity of sinhgad road, Pune and I must travel 3/4 kilometre to take the delivery !
When I refused as I had driven my car for 300 km in a day, I just didn't wanted to move out of my home, that is why I ordered give Delivery !
As I was told in curtly too take it or leave it, I was left with no options but to drive another for km to take the delivery !
My simple question is if you cannot deliver, why take give Delivery orders from a particular area ?
And if you cannot deliver, how about refunding the money, but no, Pizza hut ( hut, hut, never again) insists you try travel free kms to take the delivery ! Why ?

Tried to place order for pizza on pizzahut.Co.In. Money as paid through bill desk payment gateway vide reference fpt[protected] for rs 386. But website declined to take the order. Till date money was not refunded. Tried to call the customer care. Reply from customer care is that since order is not placed, there is no record of transaction or receipt of money.

It appears that company is cheating the customers by inducing to place on their website.

We had raised a grevience last week regarding our pizza delivery on 12th March. We had ordered two medium pizzas and one chocolate truffle. The order was delivered around half an hour late and the pizzas were not hot at all. The delivery boy didn't connect us to store . Later we contacted customer care sharing our concern and asked for discount corresponding to late delivery. They said we will be receiving a call from their relationship manager. We waited for that but neither we got any call nor any discount. This is not acceptable and very disrespecting for customer.We are very disappointed with the service and will not look for availing pizza hut service in future

Sir
The pizza hut jalandhar bmc chwk store had demanded payment without providing me the bills and the bill for which i have done payment does not hold any invoice no and theorder that i teceived came 1 hour late than the promised time and was delivered without any bill and mr pawan doesnt knw how to talk to customers and misbehaves and threatening me to go to police. i have both the bills out of which i have made payment of 1590/-

Hi, I have ordered a Pizza online on 13Feb 2016 and till end of the day I didn't received the order.I called so many times to customer care and every time get assurance that pizza is delivering.But the pizza did not delivered.At the end of the day customer care confirmed the store is closed and they are cancelling the order and the money will be refund within 7days.But I didn't receive the money till now.I am calling pizzahut customer care daily but nothing but assurance that money will be refunded.I lost more than 400/- on calling with 540/- pizza hut bill which is not refunded.

I made an unsuccessful attempt to place an order online. The money has been deducted from my account and order has not been placed.
Transaction No IG0BRLDCQ1 of (270.68) is made on 20-March-2016 at 20:06
I want refund of my money.

Its 21st of march, from 26th Feb order refund reference:[protected] yet despite of some 10 odd calls to pizza hut and after couple of your executives and store manager Deepak, Sunil, Udai Kumar, Kishore and many more given promises to refund with 48hrs after completing TAT of 10 business days.yet no refund been credited/
Awesome job u guys are doing!!!
Its so great to see people n pizza hut to sit on a customers money for over 20 business days.. Pizza hut has become so bankrupt...that a money amt of Rs 681.75 has not got refunded after so many calls and follow ups.
Phone are not answered, long Holds, Call backs never happen.