Pizza Hut India Complaints & Reviews

I had placed an online order with pizza hut on 17 march 2016 amounting to 659.72

Inr 659.92 was spent on your credit card xxxxxx on 17-apr-16 at pizzahut
I had contacted customer care the same day and they assured that amount will be returned in 7 to 10 working days.
I have still not got the amount. Resolve this at the earliest. This is a huge inconvenience to follow up for no fault of customers

I place the order on[protected] via pizza hut app. I made the payment of Rs 580 thrice via paytm but lastly it gives an error. When confirmed from Paytm they said they have successfully made the payment to pizza hut. When i put the feedback for the same to pizza hut no response, i spoke to Mr. Dushyant, Mr. Pradeep. But they said we will check and revert you. Till date no call received.
Feed back placed -32511 and 33197 but no response .

Its a horrible experience. Repeated one of my old order from 2015 and my bedit card was charged with 629/. The order was cancelled without notifying me, when called almost 15 times, one of the rep named shahbaz disconnected call on my face stating he will not take a. Its a month end and i had only 900/ in my account, they charged the account/cancelled my order without notification, gave a jazz that its my net issue. When called shahbaz disc the call 7 times. They wanted me to pay again if i want the order, where will i pay if i have no money, i wont get my salary until 1st may. What should i do, ask my kidz to sleep empty stomach as their mom has no money or jump from a building as their mother wasnt capable of providing food. I received no help, its already been ab hr now, the refund will be in 21 days but that would not help me.Instead of the manager explaining me the reason for cancellation, i had to do a research and tell him the reason for the cancellation. There was a price differenciation as i reated an old order from 2015 which cost me 629/ last year, with year the new price is 719/, the sysrem will not understand this, for the system my order must be 719/ and not 629/ hence it crashed with error message "error processing your order request". People have to explain this to the customers n not give some jazz reason that my net was down and take ownership. It was not my problem or net issue so why was i treated this way. My kidz are starving, i have three, a 9yr old, 6 yr old and 3 yr old.
Finally one of the customer care manager bijo or raj, balraj i dont remember the name returned my call n said he will send the pizza and i can pay after 1st may, i. E once i get my salary which is fine for me but its such a huge inconvience, i had to fight wnd cry n get insulted by shahbaz wherein it was not me, its you people who messed up. Im very disappointed and dissatisfied.
That was one reason why i stopped placung orders, even my last two exoeriences jn 2015 were not good either

I ordered a pizza online which arrived after 50 mins and i had to call them to check whether they have dispatched the order or not. I got a call from their central no. requesting to receive the delivery that too after 40 mins. On arriving at the gate the delivery boy was no where to be seen after that i contacted them and then after 10 mins he arrives and says that he tried to call me but my no. was not reachable but that's a complete lie. I contacted them and then they called me then how is it possible that only he was unable to reach me and even after that he should be standing outside the place. As i placed the order online and paid in advance they are not addressing my complain. This is such a shameful attitude of the company.

Hello, recently on 15th April 2016 I did an order from PizzaHut Nicco park, Kolkata, West Bengal amounting Rs 296 and I did the payment through net banking . And the payment from bank was debited with transaction Id FF[protected] and FF[protected]. But due to some technical issue with Pizzahut website the order was not placed. But till now I did not got my refund amount. And when ever I am calling their customer care I am not given any proper answer about my refund. Please raise a complaint so that my money can be refunded. Please note that I did the order from the phone number [protected]and Email [protected]@gmail.com...

On 24/04/2016 i ordered pizza from mobile application of pizza hut and made the payment via credit card. Money got deducted from my account but order was not placed, then i talk to their customer centre they told me that i money will be refunded but i havn't got my money back yet. This was my first order with pizza hut and it was the worst experience. Please give my money back.

Sandeep kumar
+91-[protected]
[protected]@gmail.com

I havent recieved my winning voucher since from a long time and you all are replying we will send you soon.kindly send my voucher as was waiting so long.Why you all do contest if you didnt want to give the vouchers to the winners we are doing our contest with full spirit and you all are just spoiling our game spirit.Your team are only giving reply that we will send it how long it will take to mail one voucher for you.
Shruti singhal koorichh

Dear member

Yesterday i visited pizza hut in sector 10a gurgaon...And after ordering a pizza and paying the bill i found that excess vat have been charged on the bill.

Pizza cost was rs. 269 and vat was @13.13% on the whole bill and that should amount to rs.35.32 but vat amount showing as per bill was rs. 37.37.

Further more the service charge on the full bill was charged @rs5.8%.
How can someone charge both on the whole same pazza. Vat should be on 70% amount and service charge should be on 30% amount of the pizza value.

Please investigate the case. Bill no. Is [protected] pos no. T23235. I have the copy of the bill.

Regards
Indranil ([protected])

Hello, recently on 20th April 2016 I did an order from PizzaHut South City, Kolkata, West Bengal amounting Rs 385.66 and I did the payment through Mobikwik Wallet. And the payment from Mobikwik was debited with transaction Id FMBK[protected]. But due to some technical issue with Pizzahut website the order was not placed. But till now I did not got my refund amount. And when ever I am calling their customer care I am not given any proper answer about my refund. Please raise a complaint so that my money can be refunded. Please note that I did the order from the phone number [protected] and Email md.[protected]@gmail.com

Hi team -

I tried to order pizza from pizza hut on 19th april for the amount of ₹ 318.23 via paytm and the transaction was declined due to server error.

Later i paid via debit card.Now i see a dedication has taken place for the same from my wallet. Paytm customer care confirmed that an incorrect deduction has taken place by pizzahut

Attached is the snapshot for the same.

Plasse refund my balance back to wallet asap.


Regards,

Anirban bakshi

I am regular customer of pizza hut in Delhi. Today I so hareshed by pizza hut call center[protected] that In my life I am not again buy the pizza from pizza hut. Today I make a order on phone 20.35 pm of Rs. 516 and the call center guy said that I received the order with in 45 minute s. But when I again do the call on call center, they said that my order has been dispatched and received in few minute. But I again do the call again on 21.50 and they said that my order is cancel, the call center guy again took my order and said that within 25 to 30 minutes you will received your order. But again I do the call at 22.30 ask about the order again call center guy said that your order is canceled. He again told me please wait for 20 minutes we send you pizza. Still I am waiting for my order. Is this is your service. I shame on you. Manish jain. [protected]

Worst experience and shocked travelling to Guwahati and tried to call pizzahut for pizza no body picked the call from 8.40 pm till 10.30 pm

my contact num is [protected] and number i was trying is [protected] andall pizza hut numbers available on site

Order id : 2644
Ordered via : telephone[protected]
From : pune aundh
Order date : 17 april 2016
Order time : 9.25 pm
Delivered : never
Sms confirmation received (Attached).
10 phone calls to same number met with response "will find out and call you in 5 minutes". Never called back.

The store number mentioned in sms and by the above operator was disconnected.

Hi. I reside in thane west and had ordered a pizza with vacant vihar branch. After placing the order I Oakes for order no. Which as per them was supposed to come by SMS. The delivery was suppose to happen within 45 min. I didn't receive any message nor parcel. I called the store no one entertained. One no was disconnected and other was not received. I feel sorry for such a big chain to treat customers like that. See image I am not the only one with this complaint

I ordered for a chocolate milkshake (Belgium choco shake)and it was extremely watery. It didn't taste like the pizza hut Belgium choco shake at all. I had ordered the same shake a few days back and like it that is why i called for the same one the next time i went there. However the shake was very watery, tasted like water and choco powder.

The wedges i ordered were extremely oily. I pointed out the same to the staff and they agreed on seeing it. They told me that they would get it fixed and took back the wedges but when i got back the wedges it was slightly better than the previous one but yet not to the standard that pizza hut should meet. It was under cooked and not crisp at all

I ordered for a bottle of water and i was given a bottle of water with the seal broken and when i asked why is the seal opened i was told that the water was cold so he had to keep it in the microwave, which made no sense to me

This is the pizza hut vadodara infinity mall

Ordered el mexicano nacho pizza, but received some other pizza which doesn't have nacho topping. Order ref:[protected]. Had to call customer support 3 times, spending around rs.25-30 just to get the callback from the store. And the store manager is very irresponsible and argued that they don't have el mexicano nacho pizza and hence he sent some other pizza. He didn't even had the courtesy to call me and tell that they don't have el mexicano nacho pizza. Also when i asked for the return of this pizza, he said he would be sending the proper pizza in 20 minutes, but he sent the pizza without nachos again and with some stale lays chips on it.
And this is the second time i'm having bad experience from this store.

Store: ramamurthy nagar, banaswadi, bangalore

I ordered on-line today evening at 7-09pm from Faridabad for my son Anjishnu Bose (ph no: , e-mail: ) for Rs 947 to be delivered at Bangalore.The amount was deducted from my net-banking account (SBI) - net-banking ref IG0BUXWFH6. But the order did not materialise.

I again ordered for Rs 1572 at 7-25pm from the same place for the same recipient using SBI credit card. The amount was deducted and the order did not materialise.

Please arrange to refund these amounts immediately.

thanks,

regards,

Tapash Bose

I went to order a pizza for my kid into the rtc x roads branch where i came across with a manager who is akbar ... And i see at what bases the pizza hut recruits the managers .. He got no proper name tag on him and i need to ask 3 to 4 times for his name.
He was so rude that he want me to complaint to anyone i want and he was not at all in the right position he was doing all gundagiri like he owns the store and he got no communication skills either, he was shouting at me for telling him to charge on my debit card as i got no enough cash on me.
He spoke very rude and i see pizza hut dont care about there customers at all and moreover i dont undstnd on what scale they are selecting the managers.
I will never visit this store again and il let my friends know about this and i make sure il visit domino's instead of pizza hut.
You guys need to take an action against this rowdy manager who got no experience on customer service and the way to talk to customers. I feel really bad for you guys as you people recruting this kind of managers.
I ask for manager he says i am the manager what you will do talk to me ..Like as if he owns the store.. I came out of the store went to dominos where i felt good as they got me pizza to my car as i was havg take away. Here you lost a customer for good so think how many customers did u guys loose because of this stupid manager.. And i must tell you no1 have time to file a complaint against the manager i guess as people least bother now a days but i promise they vl never come back.
So please take action against him as i was deeply hurt with the behaviour
The worst manager i have come across till now was mr.Akbar
Branch adress : door no 1-1-101, main road, rtc x roads, hyderabad - 500020

Hello, today I had pizza at janakpuri, district centre. I keep coming there frequently but today the kind of pizza I was served was awful, it was stale and tasteless and the price was too high. My invoice number is [protected], POS: T1130, Order number: [protected], Token number:27
Vishnu
M:[protected]

I am Anil. i ordered a pizza from pizza hut mahavir nagar kandiwali west mumbai on 3rd April 2016. the delivery boy came late and delivered the boxes of pizza..i ordered a combo of 2 veg pizza and 2 non veg sperately.. when i checked the boxes there is no mark of green and red on the boxes so that i can guess which is vegetrian or non vegetrian..i asked the delivery guy to tel me which is veg and non veg..he told me this is veg but that was non veg..and I'm a pure vegetrian and pandit i ate non veg because of them..from that day my health is not good and having ulcer in my mouth..i mailed them about the issue still no body is looking into it...i want to complain they disrespected me and my religion. i'm mentally depressed. i want to register a complain against thm