Pizza Hut India Complaints & Reviews

Hi.I checked in to pizza hut district center janakpuri (west) yesterday and ordered one overloaded meal containing veg overloaded pizza.The pizza i got was hardly contained any veg. The crust was so thin and hard that it was very difficult to have it.On asking, the staff told me about the special recipe for the said pizza and asked me not to relate it the word "overloaded".It was shocking the way they were explaining the same to me. When i requested the staff to change the pizza, they refused.
Second thing, on receiving the invoice for the said (worst) overloaded meal, i noticed that there are taxes like [protected]@12.5% and 20% then service tax followed by service charge. Please explain all the taxes ([protected]@12.5% & 20%, service tax & service charge) that you are incorporating through your invoices.An early and positive response will be appreciated.

I had ordered pizza as I had just gotten back to town and my family was really hungry. I was dismayed when the order arrived, it was so thick looked horrible and it tasted even worse. My mom got a stomach ache and I couldn't get myself to finish one slice so we ended up throwing the pizzas Rs 480 ( 2 medium pizzas)
Want a refund and never again pizza hut
[protected]
[protected]@gmail.com

I tried ordering a pizza from pizza hut app using paytm payment gateway on may 5th 2016. I did payment via net banking where the whole transaction was successful and my amount of rs. 581.06 got deducted from the bank. However, the order did not get placed. And now, all i can see in my paytm wallet passbook are those transactions being successful. So, should i consider that i've fallen prey to the fraud being done from pizza hut? Since i have neither received any response either from pizza hut or my bank even after 8 days of the failed transaction made. Please let me know if the failed transaction or rs. 581 is going to be refunded or not. Also, i would like to bring this to note that apps like pizza hut india are not worthy of having payment gateways. I've gone through their reviews where almost 90% users have written about the same issues. Such apps should be banned by paytm, if you are really serious about your customers. At least 1 customer has already been lost being victim of a fraud.

#shame on the kind of response you give. For the first time I ordered pizza from your outlet. I was not aware that you give a pizza free on ordering one pizza on Wednesday 's. Upon looking at your menu card later I called up pizza hut the phone was answered by Mr. Saurav saying that we should have asked the delivery boy to give us our free pizza otherwise it is not given.
Is this kind of promotional activities you do and think people would support it? Is this not your duty to deliver what you promote? You think the one that order pizza is a beggar who would only get a free pizza upon begging for it?
#shame #pizzahut #shameonsupportingsuchpromotionalactivities.

Hi this is my order no. - 7227 dated 17/04/2016 (Mumbai, andheri).

I have ordered a pizza from online. The store person called me and informed me that he cant delivery the pizza to my location and i would be getting the refund in few days. But its almost been 25 days i dint get my money back.

When can i expect the refund?

I was already talked with the customer care no. But no reply received from pizha hut.

Regards,


Nilesh chorge
[protected]

Dear Sir

I ordered Pizza-hut coupons from SBI bank by exchanging rewards points. Along with coupons no communication was done to provide the details of Pizzahut coupons (like expiry date etc) so we were not aware of the expiry date of coupons. when I tried to use this coupons on 22nd of April 2016 I came to know that it is expired.
Now please let me know how I can use these coupons again. Kind request to reply positively to this query

I had ordered pizza on 23-Mar-2016 in Whitefield, Bangalore, India. The pizza was not delivered on time & was late by more than 1 hour. Therefore, the order was cancelled. I asked a person by name, Abhishek Veeraswamy, to refund the money that was paid online. He said he would send an email regarding this. I have not received any email till date. The person doesn't answer my calls. He shouts at me if at all he answers my call. I am yet to receive the refund. The refund amount is INR 437.90. Very poor service.
When will I get my refund?

Hi this is my feedback id - 32883.

I have ordered a pizza from my mobile app. The store person called me and informed me that he cant delivery the pizza to my location and i would be getting the refund in 5-7 days. But its almost been 20 days i dint get my money back.

When can i expect the refund? Or at least can i get the same ordered delivered or make a pick-up from any particular store in hyderabad.

Hello,

Myself jayshree Bhargava would like to bring kind attanetion towards one of my purchase at Pizza hut on 30th April 2016

we have ordered 2 pizzas suddenly my daughter started looking for water we have checked they have no resource for free drinking water, we have asked for one water bottle whose actula MRP was Rs. 20/- but the store ppl charged 35/- Rs. for that.

what does MRP means the product was sealed pack and was not manufactured by pizza hut thought reselling can not means to increase of 75% in the MRP.

Offcourse 15 Rs. doesn not effect me allot but can someone.

Invoice copy attacehd herewith.

Thanks

Jayshree Bhargava

Hi,
I have ordered a pizza on 8th May 2016. I have paid also.But they didn't deliver the pizza.
I have called their customer care 4 times and they told that the pizza will be delivered. But there was no response from them. They didn't even call to inform about the delivery details. Not even a single call.
I have a raised a complaint in their site. Still there is no reply from them.
I need to know how to get a refund for this. Please help.
Order details:
Order Reference :[protected]
Phone Number : [protected]
email ID - [protected]@gmail.com

Placed order at 9pm.on calling no response and order not arrived till 1 hr waiting.Delivery boy reached by 10.30 and order returned due to delay without information.Some executive pawan called and was arguing for cancelling delivery.Extremely poor customer centricity.
Being forced not to order further from pizza hut.
Expect some action nd response.

Hi, this is Dr.Narendran, I had just visited your store at Perambur, Chennai. Being a Sunday you people are very much aware that it might be busy, first of all there is no curtesy with the way these guys talk, second is was kept waiting for period a saw five customers take their orders away and by the time I waited I heard your guys continuously saying they were out of cheese, we are out of tissues, we are out of medium sized pizza boxes, what the bloody hell is wrong you guys, so you really have decided to go down the drain or what? Please get this issue sorted out, it's really a cheap work they are doing
My chi no.6264, May 8th 2016, 7:56p.m

I did a transaction on pizza hut online website using mobikwik wallet . Money got deducted from my account but web page said transaction failed and i was not able to buy pizza.
I did not get my money back.

Transaction amount: 478.80

Pizza hut website : https://orders.pizzahut.co.in/phindia/web/#

I want them to refund the money back to my wallet.I have attached the copy of invoice for the payment through Mobikwik wallet.

I placed online pizza order at bangalore marathalli service road pizzahut. I placed order at 2:27pm and pizza never arrived. I didnt get any communication from store as well. I made online payment and order reference number is[protected].In the website it's mentioned that if the order doesnt arrive in 30 minutes you will get it for free, upon enquiry the customer service official told that i won't be getting a pizza for free and didn't even help to track my ordered pizza.

I have placed an order with pizza-hut marathalli store, Bangalore.
Order reference :[protected].

First of all it was not ordered till 11pm. On contacting customer care, we were continuously being put on hold after the customer care executive statement that it will be delivered in 15 mins.
At 11 pm, we called store( by finding number using google) manager simply said it has been cancelled due to technical problem.

Nobody informed us anything.
My money also they have taken as the payment was done using online payment.

Hello Sir, I asked for newly launched 199 pizzas @ basaveshwaranagar pizza hut outlet, they told it is available only for online order n not for take away, but when checked in ad it said, it's available for take away. I trusted their words n ordered for other pizza wherein the quality was not at all good. I experienced this fraud only in this outlet.

I made payment from credit card but the order never got confirmed.It has been 20 days now, made more than 15 calls to pizza hut but no resolution. They do not send any email confirmation of the order for proof. Even on requesting customer care they never share the complaints department email id saying they do not have authority.

Now I know how the pizza hut chain has become such big it is by their fraudulent practices of stealing money from customers.Such low ethics you guys have.

Hi, this is Sukanya and I ordered one combo of overloaded pizza for two . I stay i n HSR layout teachers colony and my nearest outlet is hardly 2 km from my home. They never delivered the pizza. when I called back after one hour, they promised to call back. They reached me after one and half hour and tried to sale other pizzas . I shall never order from pizza hut if you do not accept your mistake. Ideally i should have got a free pizza but pizza hut seems not to do what they promise.If words are not kept I will never order again from pizza hut nor will allow my family and friends to order from pizza hut. I mean it. Thanks

We ordered for online pizza and amount generated online was rs 729.47.but when we received the order the amount on invoice was rs 739. when we asked the delivery boy for the extra charges he said that prices has been hiked. if prices has been hiked then why have they not updated on the site. this way they must be charging extra 10 rs every customer and earning extra lakhs of money per day.the photographs of online bill and invoice received have been attached below.

Delivering without a bill. Incomplete order.
This seems to be deliberate fraudulent practice on part of the store where I ordered from. There is no email, sms or any other kind of confirmation.
I urge the PizzaHut to look into the matter. What is more frustrating is that I have to resort to a third party website to voice my concern. I can not pick up the phone and call them.