Pizza Hut India Complaints & Reviews

I tried ordering a pizza from pizza hut app (Online) using my credit card on dated 08/05/2016 & 18/05/2016. I did payment through credit card no. [protected] where the whole transaction was successful and my amount of rs. 523.99 & rs. 426.56 got deducted from the bank. However the order did not get placed and now, all i can see in my credit card statement are those transaction being successful.
So please return the amount which was deducted as the order was not placed.
The details are given below -
1) transaction id[protected]
Amount - rs. 523.99/-
Time - 2:00:56 pm
Pizza hut / yum restaurant

2) transaction id[protected]
Amount - rs. 426.56/-
Time - 9:12:31 pm
Pizza hut / yum restaurant

I placed an order today around 9.20 pm. And called up[protected]. It took me around 15 mins plus mins to place an order which could have been placed in 2 mins. My order was 1) tandoori paneer
2) triple chicken feast
3) garlic bread
Total cost: 735 (Approx.) guy confirmed on call after taking all string of details. (Address, contact no. Etc) though the guy was really stupid and asked me to confirm details multiple times. And said the pizza will be delivered in next 30 mins. I and my family kept on waiting for more than an hr and called back and there we come to know an another guy picked up call and confirmed that there was no order placed. This was the most embarrrasing and ridiculous experience for me ever. Where invited guest has to wait so long and come to know that they have yo return hungry. I need justice on this and will go to consumer forum if i would not be reverted with apology and compensation.
Most pathetic pizza delivery chain on earth.
Sushmit

Bommasandra branch, electronic city

Myself adarsh ray. Order number is[protected]. It has very unsatisfactory experience. The order placed at 9:30 p. M.. I didn't get any call within one hour. I have called six time to customer care number. They transferred the call 4 times to supervisor and i was waiting more then 10 mins but call was disconnected. Now its 11:40 pm. I called again for refunding the amount and dilip (Customer care) raised refund process under my id. He did not give me any other reference number but said within 11 days amount will be refunded. I am still hungry it is 11.45 p. M.

Please take action and escalate this. Also process the refund..

This complain is for below mentioned pizzahut branch.
Address
—
No-55, bommasandra
Attebee post, op skf, hosur road
Bengaluru
Karnataka
Bommasandra
+91-[protected]

Hi respective team,

I like to have pizza from pizzahut but because very poor service from bommasandra branch i order very less from pizzahut as in my location this is the only branch.

But whenever i really like to eat pizza from pizzahut at night i order with lots of hesitations.
And whenever i do that i dont get pizza even after 1.5 hour - 2hour from the time of order. This happens for 95% of time. When i call frequently they will receive call with very difficulty and say as "mam it is almost closing time and even if you had ordered online, we had not received it. So can we give you tomorrow or can you cancel order from your side".
For the attached order they told after several follow up with center office, as their delivery guy met major accident and requested to cancel order from my end.

So i will only say bommasandra pizzahut branch sucks!!!

With this i am going to say i will never order pizza from pizzahut bommasandra. Its really a big pain to follow up with them and finally not getting pizza or getting pizza after 2 hours.

Ordered 199 pair pizza. The guy said it willl be deleivered in 30 mins but it took 45 mins to reach thats okay.
Ordered 10 pockets of tomato sauces and paid separately but the delivery guy simply saying i just forgot it. Do you guys think 10 rs doesnt matter at all??
The pizza is fully collapsed in shape when opened the pizza box. The chicken and topping all were in single piece of pizza. OMG really frustrated.
For the money shake tried tried to ear the pizza but really we were not able to eat even a single piece.
my 538 rs simply wen to garbage. Worst worst worst experience.
If you guys repear it in future you will loose your customers soon.

Last evening I visited with my friend at the Pizza Hut, Kapil Towers, Financial District and I requested for an order of pizza. The manager directly denied to process order before 20 minutes and he asked me to wait even for longer time. I was unable to wait there as it was about to rain and i had to reach my home then I asked him for home delivery, then he clearly told that it will take more that 1 hour to deliver at the address of around 5 kms. I asked for the confirmation as whether the pizza will get delivered within one hour, he was not sure of this even and he insisted me to wait there. Post that he didn't responded me anymore and then I came back feeling insulted.

If they have policy of delivering items within 30 minutes then how they can deny of delivering good service to their customer.

I orderd a pizza on 8th may 2016, at 8:25 Pm. I was not delivered pizza and not gave any update till 11:30pm. I called their customer care for at least 10 times. Each time they lied. At 11:30 pm some one from store called me(introduced himself as manager Ranjit ). So I had to cancel my pizza... After that I am supposed to get my money back in 11 days. It is 15 days since I cancelled my order. I still have to get my money.. I have been calling them since. They don't provide any info. And they put my call on hold by saying that the call was being transferred to higher manager. I have to wait for 10 minutes and then call gets disconnects automatically.. Please some one help me to get my money back. And take some action on marathahalli branch manager. Looks like he marked it as "CONFIRMED"...


Order reference :[protected]
time: 08/05/2016 20:56:00

Regards
P Saichandra
[protected]

Dear sir/madam,
I am ramesh. Ramkrishnan and am lakme lever hinjawadi and like you i have also rented this place and my place is just above yours in hinjawadi.
Everyday there is some problem ot the other with your delivery boys and they sit in the foot steps or have at times removed the wire to the water meter.
Today they parked nearly 8 bikes at the entrance of the premises and am not able to enter my premise, yesterday afternoon a customer parked his car at the entrance of the premises and when i requested him to park the car outside he refused and the owner had to intervene
Today the rsm told me that lakme salon 2 wheelers will not be allowed to park in the basement as there is audit.
Would request you to please help us.
Rgds and thnx.
Ramesh. N. Ramkrishan

Im very disappointed with the toilet. The washroom is soo dirty that u can even stand. Its stinking. When i coplaint to the pizza hut manager he said they dont hv sweaper. N its nt his duty to clean. N he said dont use. I request u to plzz take action against it. Otherwise i ll coplain to the police. They spoke soo badly with me. N im sending u the pics of tge toilet.

Pizza taste was so bad its no properly cooked, dough is taking air that's why and two manager and 1 team member was on counter after that no greeting stuff pocket was so worst not good in taste and so thick, no music n not a single staff was there for service and there is no water in washroom and so dirty floor was also so dirty like no cleaning till one month.

Hi.I checked in to pizza hut district center janakpuri (west) yesterday and ordered one overloaded meal containing veg overloaded pizza.The pizza i got was hardly contained any veg. The crust was so thin and hard that it was very difficult to have it.On asking, the staff told me about the special recipe for the said pizza and asked me not to relate it the word "overloaded".It was shocking the way they were explaining the same to me. When i requested the staff to change the pizza, they refused.
Second thing, on receiving the invoice for the said (worst) overloaded meal, i noticed that there are taxes like [protected]@12.5% and 20% then service tax followed by service charge. Please explain all the taxes ([protected]@12.5% & 20%, service tax & service charge) that you are incorporating through your invoices.An early and positive response will be appreciated.

I had ordered pizza as I had just gotten back to town and my family was really hungry. I was dismayed when the order arrived, it was so thick looked horrible and it tasted even worse. My mom got a stomach ache and I couldn't get myself to finish one slice so we ended up throwing the pizzas Rs 480 ( 2 medium pizzas)
Want a refund and never again pizza hut
[protected]
[protected]@gmail.com

I tried ordering a pizza from pizza hut app using paytm payment gateway on may 5th 2016. I did payment via net banking where the whole transaction was successful and my amount of rs. 581.06 got deducted from the bank. However, the order did not get placed. And now, all i can see in my paytm wallet passbook are those transactions being successful. So, should i consider that i've fallen prey to the fraud being done from pizza hut? Since i have neither received any response either from pizza hut or my bank even after 8 days of the failed transaction made. Please let me know if the failed transaction or rs. 581 is going to be refunded or not. Also, i would like to bring this to note that apps like pizza hut india are not worthy of having payment gateways. I've gone through their reviews where almost 90% users have written about the same issues. Such apps should be banned by paytm, if you are really serious about your customers. At least 1 customer has already been lost being victim of a fraud.

#shame on the kind of response you give. For the first time I ordered pizza from your outlet. I was not aware that you give a pizza free on ordering one pizza on Wednesday 's. Upon looking at your menu card later I called up pizza hut the phone was answered by Mr. Saurav saying that we should have asked the delivery boy to give us our free pizza otherwise it is not given.
Is this kind of promotional activities you do and think people would support it? Is this not your duty to deliver what you promote? You think the one that order pizza is a beggar who would only get a free pizza upon begging for it?
#shame #pizzahut #shameonsupportingsuchpromotionalactivities.

Hi this is my order no. - 7227 dated 17/04/2016 (Mumbai, andheri).

I have ordered a pizza from online. The store person called me and informed me that he cant delivery the pizza to my location and i would be getting the refund in few days. But its almost been 25 days i dint get my money back.

When can i expect the refund?

I was already talked with the customer care no. But no reply received from pizha hut.

Regards,


Nilesh chorge
[protected]

Dear Sir

I ordered Pizza-hut coupons from SBI bank by exchanging rewards points. Along with coupons no communication was done to provide the details of Pizzahut coupons (like expiry date etc) so we were not aware of the expiry date of coupons. when I tried to use this coupons on 22nd of April 2016 I came to know that it is expired.
Now please let me know how I can use these coupons again. Kind request to reply positively to this query

I had ordered pizza on 23-Mar-2016 in Whitefield, Bangalore, India. The pizza was not delivered on time & was late by more than 1 hour. Therefore, the order was cancelled. I asked a person by name, Abhishek Veeraswamy, to refund the money that was paid online. He said he would send an email regarding this. I have not received any email till date. The person doesn't answer my calls. He shouts at me if at all he answers my call. I am yet to receive the refund. The refund amount is INR 437.90. Very poor service.
When will I get my refund?

Hi this is my feedback id - 32883.

I have ordered a pizza from my mobile app. The store person called me and informed me that he cant delivery the pizza to my location and i would be getting the refund in 5-7 days. But its almost been 20 days i dint get my money back.

When can i expect the refund? Or at least can i get the same ordered delivered or make a pick-up from any particular store in hyderabad.

Hello,

Myself jayshree Bhargava would like to bring kind attanetion towards one of my purchase at Pizza hut on 30th April 2016

we have ordered 2 pizzas suddenly my daughter started looking for water we have checked they have no resource for free drinking water, we have asked for one water bottle whose actula MRP was Rs. 20/- but the store ppl charged 35/- Rs. for that.

what does MRP means the product was sealed pack and was not manufactured by pizza hut thought reselling can not means to increase of 75% in the MRP.

Offcourse 15 Rs. doesn not effect me allot but can someone.

Invoice copy attacehd herewith.

Thanks

Jayshree Bhargava

Hi,
I have ordered a pizza on 8th May 2016. I have paid also.But they didn't deliver the pizza.
I have called their customer care 4 times and they told that the pizza will be delivered. But there was no response from them. They didn't even call to inform about the delivery details. Not even a single call.
I have a raised a complaint in their site. Still there is no reply from them.
I need to know how to get a refund for this. Please help.
Order details:
Order Reference :[protected]
Phone Number : [protected]
email ID - [protected]@gmail.com