Pizza Hut India Complaints & Reviews

I visited pizza hut at TDI rajouri garden on sat 10/05/14 along with my brother and wife.
We ordered a meal deal for two @ 699/- which was displaying a 32% savings.
when we further checked the menu
al-a-carte items were cheaper than the given meal deal.

when we registered our complaint regarding this to the manager ( Vivek Choudhary ) he rudely asked us to leave, saying this what we offer and this is how it will be.
when we trid to take a pic of the same menu card, he (vivek chaudhary ) snatched the menu card from our hand and used some abusive language .

Hi, Pizza hut has not delivered my Order reference:[protected]. I have called them multiple times (between 7:20pm and 8:45pm) and each time I was told that they will call up the concerned delivery location and get my pizza delivered. I had contacted the service center multiple times and I was never told that they had issue with the delivery. I was made to wait for a order which I later realized was never going to be delivered. I was not expecting this from where Pizza hut. When I called up last (4 th time), I was told by the CS person that they were not able to see any order against my number. This was a lie as the previous CS was able to see my order details and I could see it online in my account. I think they lied as I they knew they will have to provide me free pizza because of late delivery. They were willing to place a new delivery for me. Regards, Rajesh P.V

hi this is Mahak singh
and my address is
A-132 Kandriya vihar Sector 56
gurgaon (Haryana)
[protected]
i was booked pizza on dated[protected]sunday) for my guest
order no. is 88C0031805
order time is 7.47 pm
second time call 8.52 duration 3.33 minute
third time call 8.56 pm duration 10.23 call hold 5-6 minute and commitment that pizza diliver in 5 minute
and when i ask for my complain number than they refuse to give me and told me that come via SMS.
but pizza not dilivered.

this is very shock full to me.
give solution of this case

I ordered pizzas for home delivery. The guy was five minutes late do I politely told him that I won't pay as the time has passed the scheduled time. He made me talk to the manager. He tried for 10 mins to make me fool by saying that we don't commit 30 mins it's 35 mins. Then he said that we don't care about online orders we tell people that we can't deliver in 30 mins. At the same time my pizza was getting further delayed. In the end he said pay 106 instead 506 which was totally absurd as phd gives assurance of 500. After while interaction I was confused that is this the same pizza hut which used to be so quality and brand image conscious .

I had ordered 1 Paneer Birizza and 2 Chicken Birizza today through the website for a scheduled pickup from Pizza Hut, food court, 3rd floor, south city mall, prince anwar shah road, kolkata, India. My Order Reference is[protected]. Despite being a scheduled pickup at 9pm I had to wait for the delivery for about 40 mins past 9pm. Still I didn't mind it. But after opening the parcels at home I found there were 3 Paneer Birizza instead of 1 Paneer Birizza and 2 Chicken Birizza. After paying 40 rupees more for 2 chicken birizza I got 2 paneer birizza. Its hard to believe pizza hut is increasing their revenue by deceiving people in this manner nowadays. Regards Romit Roy

The pizza delivered to us in bangalore basaveshwaranagar was not up to the standards expected. The pizza was half baked and the crust was burnt.More over the so called mushroom pizza did not have any mushroom in it and the size was not big sized as we had ordered. The claims made by the company of delivering the pizza in half an hour is false.The crust was very hard.The delivery code is 9000001 POS API.I expect a full refund or another pizza delivered to me as soon as possible.

I had given the order at 7:35 pm by phone ([protected]) and I was told that I will get delivery at 8:05 pm But I got delivery at 8:40 pm and Delivery boy told me he forget to carry the bill from store. and He took the money Rs 233 ( Which he supposed to give free after 1 hr delivery). and When I have called at customer care then told me They will call me back. But no response Pizza hut store Versova Layout, Kagadasapura Main Road, CV Raman Nagar, Bengaluru, India, CV Raman NagarPhone:+[protected]

Hi, I ordered The Big Meal PHD with Farm Hut Pizza with order no. as[protected] on 10th May, 2014. But the quality and taste of the pizza was very poor. Pizza Hut is a big brand and we do not expect such service from you guys. Also, the person who attended our call was not fully cooperative and was negative to whatever flexibility we asked for like making a half n half pizza under The Big Meal Pizza. My wife prefers Dominos and I prefer Pizza Hut but we were very disappointed with the above order and might go in for Dominos next time.

Hi I have ordered from Pizza hut delivery online and the online calculation of the bill showed Rs. 2240.00 which was debited from my credit card. When I received the bill the amount was displayed as Total : 2130. This triggered me to calculate and found that the items total is summing up only to 2115.00 (Including service Tax) When we called the customer care they are not agreeing, and they also told, if I have any problem, go to their office and talk. Reference: Chk 1903 May 09,[protected]

Hi my name is karan
today at mahavir nagar kandivali, i walked with my girlfriend for dinner,
we planed to order Birizza - Chicken + one drink, i remember perfect order ! let me manipulate the case.

1. when i enter in mahavir nagar branch i felt like ! the table was not cleaned and it's been 5-10 min after some one came and clean up the tabel . again after 15 min (after calling some one ) one guy came to take order !

2. I ordered Birizza in Chicken with cucumber crush
3. Approx 20 munit later i got the food ; now when i just saw the dish it was like i was having sevpuri, trust me that much quantity ; i was totally shocked and surprised i told to the manager that is this joke ? are you serious they again took the food in kitchen and came again after 10 min (ie : 10 + 15+ 20 + 10 = 55 min finally) it was same .
5. they misplaced with the bill and gave me bill of someone cost Rs : 900 ! Ohh [censored] i was totally pissed of, i paid bill and didn't kept penny for tip

my life time experience . that was so worst that i puked when i came my home trust me i swere !
the quality and quantity was really worst after paying 300 rs for this pice of i felt better to have something else

Hi, My Name is Subroto Choudhury and my registered mobile number with Pizza Hut is [protected]. Today i placed an order for my whole team for delivery at my office address B - 34/3, sector 59, Noida (HCL Technologies). The order was for 20 double topping pan Pizzas to be delivered (Veg and Non Veg) and i placed the order at 16:06 (IST) at the centralised number[protected]. After taking my order, the person responded back that i will receive the confirmation call for the order and delivery time will be approx 1 hour. I got the confirmation call at 16:20 (IST) from the number[protected] that the order has been confirmed and will reach me by 50 minutes as this is a bulk order to which i agreed. When i did not receive any response till 17:25 (IST) which was already 15 minutes delay from the delivery time quoted, i called the centralised number again[protected] to enquire about the status of my order. The person who answered the call said he will get a call back from the Manager to me with explanation for delay within 2 minutes. I waited for another 10 minutes for the call back and at 17:35 i called the centralised number again[protected] and cancelled my order which was now 25 minutes delayed without any responses from Pizza Hut. Later on at 17:45 (IST) i got the call from the delivery boy that the pizzas are now being delivered to which i refused to accept them and explained that the order stands cancelled as it is more than 35 minutes from the original 1 hour quoted to me with an approx time of order to delivery at 1 hour and 35 minutes. After that i received another call from the number[protected] and the person did not show any empathy or regrets at 17:55 (IST) and just wanted to know why the order was cancelled and as i explained he was not apologetic at all however did say that i should take the order as this is in bulk which was no good for me. So i am utterly dissapointed with the services received from Pizza Hut today and being a corporate employee i could urge all other corporate employees not to order anything from Pizza hut anymore and failed commitments and promises from Pizza Hut will also make you fail in front of your seniors, colleagues and peers. We in HCL get corporate discounts from Dominos and Papa Johns along with Pizza hut, so i will never order anything now from Pizza hut anymore and will make sure that the words of the mouth spread to create awareness about the bogus service and careless customer services approach the organisation has towards its customers. .

Hi, my name is javed today I have order on medium pizza from you at 9.25 pm in evening I got the delivery at my address @ 11.00 pm. The pizza which I got was complete cold and got rotten i am just surprise that I am staying just behind your pimpri store and it took so long deliver I a highly disappointed I was keep calling but no one is bother to call from your pimpri store. One thing is sure that I will never ever order to Pizza Hut and ever recommend to any one. Javed. ([protected])

This is with reference to the order no.[protected]. Being a regular customer, it is very disappointing to state that the following complaints are being registered second time after March’ 2014, despite of reminders. 1. As mentioned in the receipt, the order punch time was recorded as 8:30:58 pm. We received the order at 9:10 pm without complementary Italian seasoning and chilli flakes. The total time taken to receive the order with Italian seasoning and chilli flakes was 9:20pm with a total duration of 45 minutes. In this process, the products could not be read as ‘hot’. 2. Although the maximum duration of 30 minutes was over, the order could not be delivered as free because the offer “30 minutes or free” is not valid on Wednesdays. 3. The size of the pizzas delivered were not as per the standard size. 4. Inspite of availing an ‘extra cheese’ option for one of the pizzas, there was no cheese at all for the products delivered. 5. The crust of the pizzas was too hard to have. 6. The toppings on the pizzas were not up to our expectations. To sum up, it seems that your organization devalues the earnings made by customers. In future, we have to look for some other substitute of pizza hut. with regards Sucheta Sarkar D90 sector 27 noida [protected]

I had placed an order for Medium Chicken Kadai Pizza on Wednesday 1+1 offer with Chicken Tikka coming as free along with above order for an amount of Rs 534/- on 7th May, Wednesday 2014. After one hour also when the pizza didn't got delivered, i called back the call centre and to my surprise came to know that order it self was not placed. One guy by name Raghavendra had attended the call and was very rude in the way he talked and was not at all professional and polite in his dealing with customers. I would like to place on record very strong complaint against him for not taking my order and causing embarassment and inconvenience to me and family. As we were waiting for the order to be delivered at home for dinner and we have to say this has caused lot of mental stress and tention as our children were also starving till alternate arrangement was made. I request concerned at Pizza hut to investigate this case and take severe action against erring official by causing disrepute to your brand. Regards, Ram Prasad +91-[protected]

I visited your restaurant on 4th may 2014, unfortunately or by due negligence from your people, I had to lose my trouser being torn due to sharp edges in the seating which is clearly visible but ignored by your restaurant. I strongly ridicule the maintanence of your restaurant and hold you responsible for the loss of my trouser costing Rs.3600. Rather than advertising, you should first keep your house in order.

We called Pizza Hut number[protected] on Sunday May 03, 2014 @ 20:22 hrs and placed our order for 1 medium pepperoni pizza & 2 garlic breads .
The person taking order could not understand English nor could speak to save his lufe .ultimately we spoke in Hindi to get our orders across . The overdone confirmed delivery time of 30 mins .

At 21:10 I called the number again and inquired my order status .after being put on hold for few mins I was told "we don't know the reason for delay, we will arrange a call back from store manager ".
On my insistence to know the status of my order & reason for delay, he again said " store manager will inform you as we don't know"

What's the point of having customer service number & an option for tracking your order/ feedback if you can't give any answers ?...

Anyway the order arrived at 21:38, more than an hour after ordering .when I refused the order, delivery boy asked me to speak with manager, whose number was busy for next 7-10 minds .finally I spoke with Sumit, the manager who informed due to rush we are delayed .

Well if you cannot handle rush why are you in the business ?l, ,

Weekends will always be busy, you need to make arrangements & ensure it key delivery .most important tell the customer honestly, why commit for half hour when you are not equipped ?...

I have seen that the Faridabad Pizza Hut franchise has lowered its quality of service, quality of pizza's over the last few years. Last time I ordered a pizza two weeks back there was barely any cheese and some slices had no toppings. Today they "lost" my registered phone number!! The reduction in pizza quality has been a trend over time, very unfortunate. I have been a fan of Pizza Hut since 1981 overseas and this is the first time I feel compelled to complain. Please do something about this Pizza Hut!!

Dear Sir, My registered mobile no is [protected].I had ordered today at 11:30AM. By making call on [protected].Inspite of my numerous calls neither the Pizza has been delivered nor any communication recd from your end.Every time when i callup they say we are arranging a call from store within 2 minutes..Now it is 02:15PM.Is this the PIZZA HUT???????????????????????????????????????????????????? Regards Alok Pilania

I had ordered today. My order no was[protected]placed on 03/05/2014 13:10:21) and i supposed to receive at 1:41PM today. But instead of 5 repeated calls to your centre, i had not received any status about my order till 2:41PM. First i spoke to Khosla, Then Dhanraj for 3 times, last Neethu. After at last some senior person from call centre had to make a con.call with Chennai store Manager Mr.Saravanan. Saravanan started telling that the delivery boy's bike became dry without petrol and no balance in his mobile all those excuses. We were waiting without alternative by expecting Pizzahut. Finally we had to order food from somewhere and had out food at 3.35PM today.

Hi.. I had raised pizza request.it reached late. But this same occurred no of times. at earlier place too. I updated address and post that delivery was done too. Moreover for delivery, Biryani min order of Rs200 and pizza no restriction and removal of corporate offers, didnt find that good. As single meal is also required times.