Pizza Hut India Complaints & Reviews

On[protected], i went to pizzahut at westside maill, Waves, Lucknow, wherein i have have ordered the food for me and my wife...While having that i have shown the plastic part to the staff but he said sir will check and come back to you...but nothing has happened and they have taken very casually...

the bill details are as follows---

Order no: [protected]
token no : 146
Staff : Rahul
Table no :9
Bill amount : 777.00

Kindly take strict action against them and let me know as well, else i will got to legal against this.

Regards
Amit Tripathi
[protected]
[protected]

I have placed order on 23.2, 2014 at 8.25 pm but inspite of calling multiple times to call centre kept getting answer that i will receive it in next five min. Finally pizza arrived at 10 pm ' the pizzas were not hot at all and tasteless. Delivery boy said there was a problem and oven was not working, , , , , If so why we were not informed this problem and made us wait for 1 hour 35 min? we faced lot of embarrassment as we had to make guests and small kids wait for food so long, , , , , , couple of times we experienced this kind of service from pizza hut...Felt very sorry about pizza hut's attitude and service. We and our friends decided not to order next time from pizza hut. Dr. Anupama Joshi [protected]

Hi sir,

I ordered a pizza on 22nd feb, 14 (Order no: 167) from pizza hut sector-23 gurgaon branch. I was provided a bill of the order and on the bill it was mentioned take a survey at www. Feedphback.Co.In within next 3 days and get 15% off on next bill. I did the same and now when i ordered the pizza on 23rd feb and asked for the discount. I was clearly said by pizza hut staff that no discount will be given on your order. Please look into the matter asap so that pizza hut stop their fraudulent services to dupe consumers. I have the hardcopy of the bill with me on which it is clearly written about 15% discounts.

Pizza hut address: pizza hut, sector-23a, gurgaon, haryana
Order was placed from: [protected]

Would like to share instance of 27th Jan evening visit to Pizza Hut Outlet in RDC Rajnagar, Ghaziabad, UP and ordered for Pizza's. Out of which (as per the order) 2 pizza had tomato in it. (Order no.[protected], date 27-01-14, time 10.56 PM) However, the tomato used in it were stinking and were rotten. We complaint to the staff and they accepted the mistake. They asked an replacement to it with similar pizza's (with fresh tomato) for which we said that as we are already done with the dinner now would not like to have any thing. So please pack an exotica PAN pizza as a replacement and deduct the price equivalent to the rotten pizzas and we will pay the difference However, to our surprise Mr Deepak Shishodia (Shift Manager - Ph +91 [protected]) insisted for a 25% discount on exotica pizza as a remedy. Post which when we insisted further as to what is the harm in giving an exotica pizza and accepting the difference. For which later he agreed but charged 10% service charge on the value of exotica (even for a take away). Post which we denied to take the exotica pizza due to the casual and irresponsible approach in serving and accepting the mistake from Mr Deepak. We asked for a complaint number for which he shared the number of Mr Anil Rana (RM - +91 [protected]) which was unanswered on calling. We also called on[protected], on which Mr Satpal said that this outlet is out of their remit, so he would not be able to help. Would like to highlight here the approach of Pizza Hut Manager was very causal & irresponsible and initially even after the acceptance by staff of the rotten tomato's he was not ready to accept his mistake. After some time, he agreed on the mistake but was not ready to give a remedy for the mistake. Would like to raise few basic question here - 1. When fresh tomato's were present there in the Outlet, why rotten tomato's were used in our Pizza's. 2. Who would be responsible for the health problem that can arise by eating the rotten tomato's in the Pizza. 3. When Staff accepted the mistake, why Manager was reluctant to accept the mistake initially. 4. When mistake was accepted, for remedy why there was a bargaining approach followed with us. 5. What is the policy of Pizza Hut for remedial course in these cases. 6. Why casual and an irresponsible behavior was followed by the Manager. 7. This incident has lead to wastage of my 2-3 hours, who will be responsible for the same. Request you to please let me know of the remedy that can be provided to me and the action that can be taken against the Pizzahut outlet / Manager for following such casual and irresponsible approach. Moreover I escalated this instance to Pizza hut email ID naming "[protected]@dil-rjcorp.com" and "Feedback.[protected]@yum.com" many times. However no response was received from their side. Thanks & Regards CA. Anshul Aggarwal +91 [protected]

I had ordered pizza on 13 feb. Pizza delivered by more than 30 minutes and hot dot on pizza box is black. I show it to rider he says sorry but you have to pay. After that he call shift manager mr.mayur and he talked very rudely.then i told i would give payment please let me talk to store manager but they dont. And then 3 persons from the store come to my house and threatened me. Then i gave the money. Sir please take necessary action. Thanking you Yours sincerey Dr.Vikas garg [protected] Patiala(147001)punjab

I went to Pizza hut at Inorbit mall with my family - today i think why we really made that decision. We ordered the new pizzas called 'Big pizzas' - 1 mexican and 1 Spicy chicken along with garlic bread platter and iced tea and lemonade. I must say the quality of the pizzas was HOPELESS - there were 2 small bits (actual bits) of chicken on each slice and the cheese was negligible - it was absolutely tasteless - we had placed a order for a third 1 which we immediately cancelled - TERRIBLE!! Pizza Hut is a global brand and THIS was surely not what is expected off it - Papa Jones and Joey's pizza are much better - this was a sheer waste of money!

I Placed an order of Big Pizza, garlic bread and Pepsi on 16th Feb at 1:18 PM . I got an sms that Pizza is out of delivery at 1:49 PM . I didnt got the delivery, so I called again for follow up at 2:08 PM . They said it is dispatched and I would get in 10 Minutes . It did not came, so I called again at 2:24 PM, they said it is aeady sent and I shall be getting in 5-7 Minutes .I did not lose hope, so called one more time at 2:44 PM, same story that I shall be getting it in 5-7 minutes . Finally I stopped following up, as it seems they were just bluffing me . Both the central point and the local Sector 110 Noida Unit . Very disappointed . I dont know whether any action would be taken or not . A highly dissatisfied customer Ashish

Dear Sir/Madam, We are one of yr.regular client since more than 7-8 years who loves to eat your pizzas.Today we had booked one parcel order to your Satellite-Ahmedabad branch (Shapath-III) worth Rs. 1116/- (Ref.Order no.13414).It was booked at 20.10 Hrs. but we got the delivery at 21.05 Hrs.It took 55 minutes to reach to us. I had a talk & complained about delay but i was told that we do not have standard response time in "Pizza Hut" unless until customer bargains (delivery timing) at the time of placing orders.I requested to pass on some discount as per yr.company's norms but it was refused by yr.customer care executive sitting at aforesaid branch. This is quite surprising & shocking instance for me.We do not expect such type of response from Pizza hut.I[censored] compare yr.service with other companies like Domino's, US Pizza etc.they never argue anything try to give justice to the customers. You are requested register my complaint & look in to this matter. Regards, Pratik Vaidya (Cell : [protected]) A-93, Prime Plaza, Nr. NFD circle, Opp.DLA School, Bodakdev-Ahmedabad. Pin 380054

Worst service.. I have placed my order at 8.11 pm with order no.[protected] with city centre, salt lake outlet which was promised to be delivered by 8.41 p.m... buti did not recieve it till 9.15 pm.. so I tried contacting them but the line was not getting connected. . Somehow I git the no. Of the manager n called him.. he told that my order is on way.. at 9.30 pm I again called him to enquire my status n then I came to know that he has missed my order n that will reach again in 20 mins.. n finally at last I got my order at 10 pm after 110 mins of wait.. is that fair enough.. plus the delivered pizza was not up to mark as it was not cooked properly. .we really regret that we ordered at pizza hut n had a uncooked pizza ..all the best for your future for your one on one free Wednesday's offer.. u r doing a good job in satisfying your customers n maintaing ur quality of product..

This particular complaint is against the Pizza Hut center located Thane, Cinewonder, Ghodbunder Road, Kapurbawadi, Thane (W). Dear concern I would like to bring to your notice the immoral rude behavior of your Employee. I ordered for pizza and this was the worst experience of mine till date. Myself Roopesh Pandey and I stay at Thane.On Sunday 02-Feb-2014 we had a small family get together at my place. So we planned to have pizza for the same. As I was having Pizza Hut vouchers so I thought of redeeming the same. My home (I stay at Kasarvadavli) is about 7kms from your nearest Pizza hut centre, So home delivery was not possible. So in afternoon around 1.15pm I ordered on Pizza Hut toll free number for 6 medium tandoori paneer pizzas with extra mushroom toppings and confirmed him that I will pick up the same. The call center guy confirmed that my order will be ready for pick up by 1.45pm.So I left home accordingly and reached the pizza hut centre by 1.40pm.The employee at the counter named SATISH, asked us to wait for some time as our order was in progress. Around 2pm I received my order by the same employee (SATISH) and subsequently I made the payment of my total bill of Rs.[protected] by voucher & 1060 by credit card). On reaching home when I opened the pizza box I was shocked to see that the Panner pieces were not baked. Raw pieces of panner were added as a topping and that too 3-4 pieces only. As I had ordered Tandoori panner so was expecting the panner pieces to be baked rather than to be added as a topping. Same was the case for all 6 pizzas. We were really disappointed with this. As no option was left with me, so I again drove all the way to the pizza hut centre with all the 6 pizzas for replacement. On reaching the centre I asked the same employee (SATISH) who handed over me the order to check, on checking the same he told that my order was correct and there is no issue in it. So I just asked him to check the paneer pieces, for which he told that he will not be doing the same. I again requested him to please taste and confirm whether panner pieces were baked or not. Instead of accepting the fault & apologizing for giving pizzas with unbaked panner and replacing the same with fresh pizzas, he started yelling and shouting at us that nothing is wrong in it. The kind of tone he was using was showing as if the Pizzas were given free to us. In response to it even I shouted and asked him to cancel my order and give my money back. By the time one more staff named (DHARMENDRA) also came and asked me to calm down as other customers were also there. I told him the entire situation, but in vain. Instead of asking the employee (SATISH) to calm down and hand over me the fresh pizza, he PHYSICALLY ABUSED ME. He holded me by my collar and asked to get out of the restaurant. This was really not expected. I was left with no option but to leave the restaurant. I want a strict action to be taken against the employees (SATISH & DHARMESH) and would want you to do the best in action to compensate the mental agony I went & for spoiling our get together.

This is with reference to order # 9485 that I placed through Pizza hut call center on 02/02/2014 at 4:35pm from my mobile# [protected] for home delivery of pizza. Also please note the subsequently calls I made to your call center at 5:13pm, 5:16pm, 5:51pm the same day to know the order status and complain on the order placed. Issues: 1. The order was delayed. It was delivered at 5:27pm finally (both the pizzas). 2. Placed order for 2 pizza's. Only one delivered at 5:15pm. As per delivery boy one pizza got crushed somewhere in between and he had to deliver one now and deliver the second at later stage. 3. The one delivered pizza was NOT hot, had to send it back. 4. Delivery boy brings both the pizza's back at 5:27pm and collects the bill amount. After eating the pizza's it was found that one pizza was overcooked and another one was undercooked. It seems like the first pizza which was returned initially was delivered again after heating it up in a oven. As second pizza got crushed and they had to prepare another one in a hurry, one delivered was not cooked properly. As we had some guests at home and we do not wanted to shout at the delivery boy, I had called the call c enter to raise a complain and store manager to call us and explain the issue, So for no one had called and I am still waiting to hear from Pizza hut on my complain on the above issues/concerns.

Complaint Against Pizza Hut Home Delivery- Gurgaon Sector 51

Had an awkward experience with pizza hut delivery today – 1st Feb’14. I booked an order at 8:30 PM to be delivered at Orchid Island, Sector 51 Gurgaon but till 10:15PM I didn’t get my order and ultimately after an argument I had to get my order cancelled. First of all thy book the order and confirm the order will be delivered shortly - the first SMS I got at 9:07PM “Dear Customer, your order has been dispatched and will be delivered shortly. Pizza Hit Delivery” but Its 9:25pm and its not yet delivered... Called them again at 9:25PM and the person on call said will check the order status from the store and call you back in 5 minutes… BUT NO CALL but an apology SMS at 9:31PM “Dear Customer, apologies your order no.[protected] is delayed and will reach you shortly. Please accept discount of Rs 500 or the order value whichever is lesser. Pizza Hut Delivery.” Again after 15 minutes I called them again but I was kept on hold for more than 10 minutes and as usual no update. Rather than getting an update I received an apology SMS again at 10:01PM “Dear Customer, apologies your order no.[protected] is delayed and will reach you shortly. Please accept discount of Rs 500 or the order value whichever is lesser. Pizza Hut Delivery.” This was the height of our patience. Called them again at 10:09 PM and again after keeping my call on hold for more than 5 minutes they said we apologize but the store says currently your area does not fall under our delivery coverage area and will surely deliver the pizza next time on time. This was ridicules at 10:25PM they are saying your area does not fall under delivery zone and the funniest thing is the Pizza hut Outlet is hardly 2 Kmt. from our residence.
Don’t understand if they have poor home delivery service, then why do they assure hot delivery. They should stop home delivery. Dominos is far far better than Pizza hut with regards to their commitment towards home delivery. Pizza hut home delivery is a BIG FAILLURE

I placed an order by calling PHD at 8:35 PM (25 Jan 2014). The guy told me that the delivery will be done within around half an hour. At 9:50 PM (which is way long after the pizza was supposed to reach me) I gave a call to ask for the status. I was informed that there is a technical problem and the pizza has not even left the store. And the person will call me back. Sadly, there was no call back from anyone. I tried to contact at least 6-7 times for the delivery status and each time I was told the same. This went on till 11:00 PM. During my 8th or 9th call to the customer center, sometime after 11:15 PM, I was told that the delivery guy tried to reach me via phone (as he couldn't locate the address) but he couldn't contact me and my order was cancelled after I had waited for more than 2 n a half hours!!! (stated that my phone was unreachable, that too when I was placing a call to the call center every 10 mins). Even if the delivery guy was not able to reach me, how could not the call center tell me even once that the guy is trying to call you and you are not reachable??? I was tracking the status every since 9:50 PM and not even once did they inform me. Only at last I got the info that my order has been cancelled. I was even given the phone number of the branch manager who raised my hopes at around 11:25 PM that he will get the pizza delivered but finally he SMSed me another number who will be "responsible" for my order. But sadly the second person whom I had to call told me again that the order is now cancelled. But what disappointed me was the fact that when I had been giving so many calls to the customer center, how was not I notified even once that the delivery guy is trying to call me but is not able to reach me! ??The time span from my first status check call till last would be more than 1 and a half hours. I will be sleeping empty stomach due to this poor management and partially due to my phone network! Highly disappointed to wait for 3 hours and calling again and again and learning only after 3 hours that the pizza won't be delivered. I am a Pizza hut fan. I always prefer to have pizzas at the pizza hut outlets. This was my first home delivery try with Pizza hut and it turned out to be the worse delivery experience I've had yet. Certainly I'll place pizza hut as the last option now for home deliveries.

HI, My self Raveenda G I have order 1 Exotica Pizza in PHD on 27 th Nov 2013 from website and paid amount 560 Rs through internet banking due to pizza web site error that transaction got failed and from banking side amount as deducted. After that again i order same thing and i collected order with Cash on delivery, that time checked with shop with my previous order they told that amount you will get within 7 days from bank only like they said. After 10 day checked with bank they told me that transaction is done successful you check with your pizza hut shop only like they said, then after that i called to the pizza customer care regarding this 3 times every time they are telling they will arrange the call and i will not get any call from any outlet, these is the service they are giving to the customer. i requested to give solution for this. 27-Nov-2013 (27-Nov-2013) TO TRANSFER INB Yum Restaurants India Pri YUMRIND Payments MSBI[protected]IGO3001052 TRANSFER TO[protected] 560.00

To whomever it may concern On Sunday 12 jan 2014 I had what I can call the worst experience with pizzahut. My order was not punched in twice on that day one through the call centre and the other through the web. Afternoon at 12 we ordered the pizza from the call centre for delivery. The female was kind enough to take the order gave us the amount and said it would be delivered at 12:30 pm. We were waiting and as it was 12:30 and no one called for either delivery or conformation we called in back to the call centre and to our surprise the other associate said that there was no order placed from the given number ([protected]). When asked how the other executive confirmed the order she said that the executive who had taken the order did not punch in the order nd that we have to place the order again this after 40 mind after placing the order nd it would take another 30 mins for my pizza to arrive. As my kid was hungry we couldn't wait for longer and opted not to order. Same day evening I not trusting the call centre logged in to the Pizza Hut website and booked for a delivery. It went ok till my payment a confirmation came to my phone that Rs.494.50 was spent on ur HDFCBank CREDIT Card on[protected]:19:50:13 at PIZZA17012. But just after the payment portal completed it took me to the screen which said your order was not successfull. Hello my cc was charged and the site says not successful. I decided to call the call center and explain the problem I had. Then the executive said that not to worry the order will be placed. Just to have a confirmation I asked for the booking id so I can trace it. To which the executive gave me the id no [protected] it was 19:53 and he said the order would be delivered in 30 mins. Not trusting I called up again after 15 mins and to my shock the other executive said no order was placed from my number. I said how is this possible whn I have the booking id and provided the same to the executive. He said that the store will call me in 10 mins. Anxiously waiting the call never came so I called in after 20 mins. Again adding fire to spark the executive said no order was placed. This got to my nerve and wanted the issue to be escalated it was already 40 mins by then And again no pizza in my hand. The TL said that I would have to place the order again and it would take 30 more mins. 10 mins passed no call from the store centre. Called back again and was assured will get a call in 10 mins. Finally the call came in. And I again had to place the order with th store manager Having no option as my cc was already debited I had to go for that option but i insisted to collect it from the store so they don't miss the order again. When I spoke to the store manager Varun from Pizza Hut at SD road Hyderabad he was surprised and said that the ref if would only 4 digit number. When asked how did I get this long number more surprise dropped in and Varun said that the executive gave the number just to get my phone off the hook (wow). Never knew that buying a pizza from pizzahut would be of such a mental agony and I had to call up several times and go thorough all this ordeal I would sincerely ask you to play the tapes of Sunday the 12 if you have it recorded and go through the long list if calls and agonizing moments I had with the call canter executives Manish Kamble

Three o[censored]s had gone for lunch to Pizza Hut today (20 Jan 2014) on 100 ft rd, Banashankari 3rd Stage, Bangalore, Karnataka. I had ordered for Italian Spaghetti Pasta. When I was chewing the last bite, something stuck in my teeth. I removed it and to my horror found they were metal pieces in the food. Looked exactly like pieces of the steel wool used for vessel cleaning. I had 3 pieces of it in that morsel. Not sure if any more were swallowed through the lunch. This is gross hygiene and medical negligence. I have given it in the feedback and I would like action taken against Pizza Hut India.

We visited a pizza hut "Phoenix Market city, Pune" on 18-Jan-2014 and ordered a veg soup "Cream of Mashroom" and the server brought a non-veg soup "Cream of chicken" and while having it we felt something weird and we asked waiter about the pieces inside the soup then we got to know about this pitiful. A supervisor overthere asked waiter to show the order taken list but this guy didnt even note down the order and messed up with others. We didnt talk even talk about any non-veg soup (as being pure vegetarian) during ordering then how could waiter heard this. As being pure vegetarian we had a non-veg soup just becoz of their mistake and poor services. This incident hurt my religion belief and I want compensation for this insult. As a proof I am attaching here the bill and the feedback I provided to pizza hut.

Today I placed an order with pizza hut (Noida) around 9:10 PM on [protected], at 9:45 i rechecked the status, I got info that it Deliver in 10 minutes.. At 10 I recheck, The Customer Care Guy Repeat It Will Deliver In 10 Minutes .i Recheck at 10:15 Again He Repeat It Will Deliver In 10 Minutes .i Recheck at 10:31 He Put Me On Hold For 15 Minutes And After That he Repeat for More 10 Minutes . I Got My Order At 11:15 Pm, I wasted My 2 Hour With Them . And Pizza Was Not in Eatable Condition .

Hello pizza hut M Narender from karnal 12/01/14 I visit your Pizza hut in sec 12 karnal near super mall. My order no . Is [protected] . I rec. My order I see my pizza is not good tast & also pizza upper lavel not good . Pizza like a double roti . Pizza only only base not uper chees & not creame .onine is brun Plz tell this is the food qlt. On pizz hut M not saticefid your pizza qlt. M not happy . And also in customer room not clean . Eating table not clean .in eating table old cup & pizza packing on the table Its the service of pizza hut plz tell yes/No This is my feedback.mob no.[protected] I give mail on yam.com pr & your id & facebook I mail many time but no reply

This is a complaint for guwahati New opened pizza Hut at Christian basti. We order one medium pizza but no one told that offer Sms today for 1 medium pizza Free. Wen we told them then the uncharge denied and refused to give and told us billing was done after showing the Sms also Why u throw the Sms wen u yourself dont Remember neither ur staff while taking the order remind us that today we are giving one Free medium. Pizza with that This is the worst service