[Resolved]  Pizza Hut — No response on Pizza order and irresponsible commitment from the call center

Address:

Bangalore, Karnataka

On 19 July, 8:55 placed order in Pizza Hut while calling 3988 3988. After some time delivery store has called and asked for the address but no one show up. After 30 min, I called the call center and asked for the status of the order. One of the agent said it is on the way and delivered in a moment. No one shown up after 45 mins. Again called the call center and asked for the status. Another agent again told the same dialog and told me that it will be delivered in a moment, max with in 10 minutes. Waited 10 more minutes. At this time Kids could not stop their hunger and started worrying for the pizza. 10:55PM again called. Another agent picked up the call and said it will be delivered in a moment. This time I got worried and understood that the agent is fooling us. Asked agent to connect the supervisor. After 5 mins he connected to supervisor. Supervisor verified my order and told that order is placed in wrong out let. He will place the order in another outlet and deliver it in next 30 mins. I have only placed the order with call center, but call center goofed up my order by placing in the wrong outlet and on top of that false commitment without checking the order status. My family was waiting for the pizza and finally they have to sleep at without the pizza. Why pizza hut is playing with the customer? Why pizza hut is claiming that it will be delivered the in 30 mins? Why customer has to suffer from their internal problem?