Policy Bazaar Complaints & Reviews

The guys here are typical insurance agents, who will be there till they sell the thing and even lying at times to get it done.

Let me tell you an experience that I have had with the guys.

1. I brought a term life plan through their site from Tata AIA on March 2nd or 3rd on 2021. I paid the full amount and more.
2. I felt I had to make amends in this policy and next day I amended the policy.
3. After the amendment company was supposed to return to me around 10, 000 INR.
4. They said they will return that to me when the process with Tata AIA is completed. I said its fine.
5. Now the process with TATA AIA started. I submitted all paper works and finished the medical.
6. After that was completed. They started asking me for medical test reports, which at the time when I brought the policy, they told me they will be paying for. Now they are saying that I have to pay for it.
7. I said I will not pay for this long list of tests and I want my money back.
8. Now I am following up with them for the past 15 days and they are not responding. They are not responding to my e-mails, calls, messages(when I call them, they are putting me on hold for 30 mins on an international call ). Mind you if it was a sales call, they will call 10 to 20 times a day. I think they have the option to block your number and they have done that to me.
9. I tried reaching out to the Sales guys in their team. Other than promises, there is no updates on that one too.

Conclusion:

Don’t buy policies from them. Only use their site to do comparison and then buy directly.

I don’t know what I should do to get 15, 000 INR back. Will update if and when I get it back.

Sales person sends me link for buying policy on 14/04/2021. i have paid using credit card. amount is deducted from my side but portal says transaction is failed. i haven't received my refund yet. and sale agent says money has not come. i have waited 8 days but yet refund is not received.
Ref. ID for insurance application[protected]...

Mine two wheeler insurance not received

My amount got deducted but i did not receive my policy for two wheeler

Received unsolicited sms from unknowns

I need NCB confirmation for claim in respect of my veh no HR 20 AE 9548, I have been continuously talking and mailing policy bazaar for past more than a month with no positive response from them.
Kindly help resolve the issue . I am getting financial loss because of them
Regards
Vishwanath sharma
[protected]
[protected]@gmail.com

I have made a payment of Rs 10231 on 11.04.2005 at 8.00 AM from my PNB Debit card for buying policy of Bazaz allianz for my Car insurance having No. UK07BR0399. Amout debited from my a/c but at policy bazaar, it is shown that payment failed. please either issue policy or transfer my money in my a/c. My email id is [protected]@gmail.com.

Hello Policy Bazar
I am getting frequent sms from PolicyBazaar.
Please stop sending messages to my the mobile number.
I am frustrated with these SMS.

Chandrakant Mashalkar

As i hav bought above star health insurance dated 04/04/2021 Rs.14523/- Actually I am an exiting member of star health policy.
The policy is not renewed from your side so kindly cancel my policy immediately. As i want to renew my earlier policy.
As adviser told me it renewal but actually policy not renewed yet so cancel the same policy

I have done a payment on April 4 for a bike insurance but didn't got policy pls resolve it soon
Reference id[protected]

Hi, On 1st April I purchased a Health recharge policy of Max from policy bazaar, the agent told me payment is confirmed and that I will get the details in email in few hours. It's been 3 days I haven't received any information. The customer service team is also not responding to me. I have tried to reach out to them numerous times.

Also I am not alone who is affected by such scam from Policy bazaar.

Payement deducted from account but policy is not showing or downloading

I made upi transaction my money dedected from bank but policy didn't get it

Yesterday I had cal to policy bazzar employee miss Monika chintha, her Mobile no .[protected] .she quote me policy prize, but in the meantime I have confirm insurance prize from local broker, but local broker quote me best price comparitively policy bazzar, then I have done my policy from local broker, . Monika chating on what app approx late night and she said why you done policy in local market, you r waisting my time, she said you are uneducated and chutiya, pls tell me if I have confirm from policy bazzar then it's mandatory insurance policy done from policy bazzar.

On today morning I was buying a 2 Wheeler insurance from policy bazar i made payment through upi.. the money deducted but the portal of policy bazar continues showing payment failed

Dear Sir,

With reference to the above mentioned subject I would like to submit that I have purchased a online term insurance policy of Rs.1.00 crs having a premium of Rs.15, 930 from TATA AIA Insurance through Policy bazaar.com in the month of February, 2021. But, irrespective of cancelling the policy on February 07, 2021, the refund of the policy has still not made by the company. The issue has been taken up with Policybazaar.com vide reference id[protected] numerous times but they have not refunded the amount and have just given assurances. It is utter harassment of the customer as the company is neither interested nor bothered about resolving the issue which has been pending for more than 45 days. This is highly discouraging for a customer to trust the online platform companies wherein the company is indulged into mismanagement of hard earned money of the public. This is a matter of grave concern that there is no mechanism in the company to address the customer grievances. You are requested to kindly look into the matter and arrange to refund the stated amount.

Regards
Nitish Kumar
House no.55 Sector 7
Nanak Nagar, Jammu
M [protected]

I searched Term Insurance on Policy Bazaar and immediately got a call from an executive named Archana Pandey who explained all the plans available and on 9th December 2020 I purchased the Bajaj Life TermLife Insurance and paid Rs. 2, 470 vide Application Number [protected] / Booking ID[protected]. Further I shared the required documents and was told that there will be NO MEDICAL TEST required as your age is less than 40. Afterwards, I got the tele-medical call where I answered all the questions. Thereupon, I was told that there will be a medical test done for which I agreed. I gave my 1st blood sample on 18th December'2020 to their partner "Zoylo Digihealth Pvt. Ltd." for SST, SIC, CUE, EDTA. Next day I got a call from Zoylo Digihealth asking if I am feeling better as they have found some doubts in HIV report and they asked me for a re-test. I really got tensed and immediately got agreed for a re-test which was conducted on 20th December'2020. Now, again got a call saying that 3rd time also have to give sample for different tests CBC, ESR. Why 3rd time tests (CBC and ESR) were not done at the first place? Also, nobody from Policy Bazaar, Bajaj Insurance & Zoylo Digihealth informed the status of HIV report and I was very tensed. When I called Zoylo couple of times then they told me the report is fine. On 29th December I got a counter offer from Bajaj Insurance that premium amount has been increased to Rs. 4, 322 per month. I was not at all happy with 3 times blood sample taken and delay they made and finally asked them to cancel my policy and initiate a Refund. But surprised to get a response that as the medical test expenses are higher than the premium paid, it would not be possible to Refund the amount (Rs. 2, 470) paid by me. This is utter nonsense and not acceptable because at the time of booking policy NEITHER POLICY BAZAAR NOR BAJAJ INSURANCE told me or gave anything in written that in such scenario premium will be forfeited. Now, I have been chasing Policy Bazaar who said Insurance company has decided not to Refund and when I chase Bajaj they give me same lame excuse. I want to know when they found that in the first blood sample something is wrong then they should have not proceeded or should have told me that premium will not be refunded so that I could have taken the decision to cancel the policy without wasting their & my time. Please help me getting the hard earned money back

On 20 March, I purchased New Health Insurance from policybazaar.com, money has deducted from my bank account but policybazaar is saying transaction failed. Neither I got any email or nor I received my money back.

Please help me to get my money back in my account

I filled all the details and made the payment for my two wheeler insurance through GPay but the app shows an error occurred and the amount had already been debited from my account. Please look into this matter as soon as possible

I was renewing my car insurance for FORD FIGO on 13/03/2021 for Rs. 3801/- . I did the payment through Google pay and after payment is done, money debited from account through Google pay but this isn't reflected in policy Bazar. Since the transaction is not done on PB and my account debited, please refund the said amount ASAP. The screenshot for payment receipt is attached.