Policy Bazaar Complaints & Reviews

Sir,
I tried to purchase a two-wheeler bike insurance policy on policy bazaar yesterday but the policy was not purchased and payment from my bank account through UPI was debited. I have not received any reference id and policy document. I have sent an e-mail for the above query but the policy bazaar not contacted so far.
For your information, I am enclosing a screenshot of the payment id which was made by me.
Details:
Bike Reg. No.: MH31DL6775
Mob. No.: [protected]
Email Id: waman.[protected]@gmail.com

Please resolve the issue as soon as possible.

Today at 1:38pm, I got call from policy bazar from this number [protected]. They suggested me plan of 5507/- for car insurance. They sent me a link and I followed the procedure and made 5507/- using their link. They I got message from bank saying that money is transferred to Policy bazaar. But this people are saying that they have not received the payment. As proof I provided them my bank statement and message from bank. Yet they have not issued my policy for car. Please help. I need policy today itself.

Dear Bank Bazar, I wanna unsubscribe/Close Account from Promotional Email & SMS as soon as possible. My account is linked with the email [protected]@ymail.com and mobile [protected]. I don't want my credit score checked. Please deactivate my Bank Bazaar profile and account details including my pan. And please confirm the deactivation! I want the process to be completed very soon. And confirm me via my phone number. I am forced to do this because i cannot find any deactivation option in your app! Otherwise i would have done it myself!

I am getting calls from policy bazar every day and it is really very harassment. I told many times not call again but no result.
Please look into the matter.

I am in a mess. I tried to buy policy online after speaking to sales agent. First time, it failed. Then I tried again it went through. Now their portal says transactions failed twice. I called sales agent and she say on their end money has not come. Called up bank, they say money has been sent. So I am in a mess. There is no way to complain on PB. If I call PB they connect me back to the sales agent and she cannot do anything expect say, we did not get the money. I call up my bank support and they say, money has been sent. I am just banging my head now.

Dear Admin,

I Have taken an Insurence from your company in October 2020, But your insurance agent has done a small mistake in my Registration Number, Due to that mistake I haved paid fine of Rs. 1000/-.

It's a humble request to your team kindly review my problem as soon as possible Because I can't bear more fines for this mistake.

My Registration no is "DL9SY1928" and in Insurence, it's written "DL-09-S-1928". Attachments of RC and Insurance are given below.

Kindly revert me as soon a possible;

Mail: [protected]@gmail.com
Phone No.: +[protected]

Regards,
SOHAN LAL

I initiated the renewal of my two wheeler insurance both third party and personal accident cover on 13 and 14/02/2021 respectively. I contacted Mr. Shivharinarayan through your chatbot PBee, who confirmed that the soft copy of both the policies were sent to my registered email id. But even after a lapse one whole day still there is no soft copy on my registered email id. How long should I still wait?

I had tried to take motor insurance for my vehicle on january 25th after got expiry my previous policy but i got your message to take self inspection video, i took four times but got rejected by your company . so i took another policy and attached with my several mails to get refund my amount Rs. 6373/- but till now your company was doing cheating to me by sending self inspection procedure details to me. if the policy had not issued by your company then how i will get your policy number. it's quite cheating to all customers who taken the policy with your stupid company . So please take it as a serious matter if i didn't get my refund amount within two days I will give complaint in all social medias and no one will take policy from your organization.

I visited their website to check for some information and they would only share the information after taking phone number and email ID. I shared my number and email now they are bombarding me with calls everyday and when I told them that I had made a request to remove my number the agent says "who told you to visit our departments so many times, becuase you visited we will keep calling" Why are they allowed to do this?

On 27 jan, while making payments for insurance 4 wheeler my transaction was failed and amount was deducted from my account and it failed at policy bazaar end. They said it would be refunded with in 7 days but till now no refund. And not they are not taking any complaint regarding failed transaction.

Hi,

I purchased a car insurance from policy bazaar. First their agent entered wrong details about my car in the policy - even the registration number entered has mistake in it! Now when I am trying to update the policy they haven't done it even after 13 days.

Booking ID
[protected]
Policy No
[protected]

Regards,
Pushp Lata Gupta...

Dear sir,
I have tried to pay for car insurance via UPI transaction on the policybazaar website (https://payment.policybazaar.com/pay/payment/secure;jsessionid=0503FCC31CAB9277...⇄ on 26.01.2021 at 9.18 PM. While I was trying, the payment is done successfully and debited from my Indian bank account, and the status also clear, but your end said Txn failure. But, my money not yet refunded rather I would not get the policy document yet.

Herewith I have attached a UPI Txn history and debit record from a bank statement for your reference. Kindly, do the needful.

I have taken an car insurance policy from policybazaar.com. I was paying it from paytm UPI. Money is deducted from my end but policy was not issued at first. I repayed and got the policy. But my failed transaction debited amount has not been refunded. I am not able to find out any support from policybazar.com side.

TecHive
Attachments
1:44 PM (5 minutes ago)
to care

I placed an order for car insurance on 25th january 2021 and the transaction was successful from paytm UPI but it showed the transaction failed at your website. I contacted your sales team and they told me to try again as the deducted amount will be refunded in one day. I successfully placed the insurance order on the 26th .I called your service portal on 28th as the amount was not refunded to me.Your team responded that it will surely be refunded within 4-5 Working days from the failed payment.Still i didnt get the refund

Kindly help me in this situation. My transaction details are in attached screenshot.

On the first day of login to policybazaar.com i have already received 6 calls from them.
I m requesting you to please stop calling me and delete my account permanently.

I clearly said my policy want to update with mparivahan govt web they said sure update within 2 days but now morethan 10 days not updated in mparivahan I need to pending rto work because of not updating this is veryuch issue and paid extra fine also very very worst to updating

On 28/01/2021, I used policy bazar website to purchase new policy for my two - wheeler of IFFCO tokio.My account was debited with the premium of Rs. 887/- at 08.28pm used Bhim UPI but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
Request to return my money at the earliest.

Vehicle No GJ05BC7500

Message Details from Bank Given below:

VARACHHABANK A/c ***9358 is DEBITED by UPI of Rs.887 on 28/01/21 08:48 PM (Ref. RRN.:[protected]UPI DR /PAYEE:[protected]

Today morning, i wana renewal my car insurance policy...

I paid through google pay upi via policy bazzar.but payment failed..

My balance deducted from ny pnb acc through google pay but my policy not renewaled...

Mr. Ajay singh
[protected]
[protected]@gmail.com
28AJN 2021 06:00 TO 06:45 AM
Payment screenshot attached

I have taken an insurance policy from policybazaar.com for my two wheeler. I was paying it from phonepay UPI. Money is deducted from my end but policy was not issued at first. I repayed and got the policy. But my failed transaction debited amount has not been refunded. I am not able to find out any support from policybazar.com side.
Kindly help me in this situation. My transaction details are in attached screenshot.

I have taken a insurance policy from policybazaar.com. I was paying it from phonepay UPI. Money is deducted from my end but policy was not issued. Neither i could able to find out any support from policybazar.com side.
Kindly help me in this situation

After payment completion it's showing payment failed and not issued my two wheeler insurance and there is no response from the policy bazar customer and even we can't talk directly to customer executive.
My transaction id is : PG28643670