Policy Bazaar Complaints & Reviews

I bought two wheeler insurance on 11 nov 12.17 pm. But till date I haven't received soft copy in my accounts. Payment dine is successful.

I have purchased a policy from policybazar of TataAia, that was initially postponed from the insurance company and then being granted. Now policy bazar after getting all the benefits from my policy (as agent is named as policy bazar only in the granted policy) is stating that your policy will remain inactive on the policy bazar side and you will not get any benefit from policybazar like claim assistance etc

Nikhil Kaushal
[protected]

Dear Sir / Madam,

This is regarding Term insurance bought from Policy Bazaar.
Date of Purchase[protected]
Ref.ID:[protected]
Term Insurance :ICICI iProtect Smart
Resolution : Refund

Now, I don't want to take term insurance plan from Policy Bazaar & requesting Policy Bazaar to refund my Money Rs. 1715/- paid online...but team of policy bazaar insisting me to fill proposal form with...

Sir,
I tried to take policy for car KL58Q9542 and I paid the amount but couldn't get the policy. So I took the policy from other companies from your own site so please refund the amount which I paid for taking policy .

I have taken car insurance policy from Edelweiss from your site Ref[protected] as on 14/05/2019 . The insurance was in name of Company .Last month my son closed the lease and got Car tranferred to his name.
Change in ownership by getting new RC completed. We requested for change of name in Insurance to Edelweiss and all requested details provided.
We got message from PB asking for Video of car as per App .
Video was taken to best of my abilityand sent The same was rejected 3 Times .The third time rejection was based on Odometer is not covered. This info was available with you in first two video.
Even though we sent mail indicating we may not upload any further video, to avoid conflict I sent one more video which was not even acknowleged (We did not receive confirmation SMS)
I have been dealing with PB for last 5 years insuring 3 to 4 Vehicles and deeply disappointed by high handed behaviour of your Inspection team .Pl do understand i am not Video professional .
Your inspection team has taken more than 10 days for the above action which should have been completed in 3-4 days.
In view of your deficient service I may be compelled to take New insurance to safeguard my interest but will take this case to logical end.
Ask your team to review the matter and resolve the issue amicably.
Thanking you

Sir/Madam,
On evening of 5th Nov I tried to insure my bike HP39C 4969 insurance with mobile no [protected] for policy of SBI General Third party Insurance, but on payment window after putting OTP the amount deducted from my account but the policy not issued till now,
Kindly help.
Regards
Inder Mohan Sharma

Dear sir I have been issued 3 unit linked insurance plan by Policybazaar.com from 28 April.since then I hav been paying my due premium amount of rs[protected] respectively via Policybazaar to Bajaj Allianz hdfclife Icici Prudential life insurance in same order..last transaction was on 28 octber .a debit of 5000 happened on 4 November anonymously. On contacting Policybazaar they say it has been debit and credited to Bajaj Allianz, but Bajaj Allianz haven’t yet received it and I haven’t placed any new request. Also.the last payment was on 28 oct and unit values also allotted against that very payment only..as a concerned and duty full citizen I have the right to know the transaction details and it’s also suspicious as none of the insurance company nor the bank have any information and they are pointing towards polybazar only which is not at all answering to my emails nor satisfactory answers by customer support ..I request you sir. To provide help me get a refund of rs 5000 or adjust the sum to next premium date. I will be very much thankful and obligde to you.as I am a working and serving doctor hoping to get this issue resolve soon

Hello Team,

I have called, emailed and still no response. This is very disappointing.

I booked a policy and made the payment. However, the system took incorrect phone number which I'm not aware of and booked it.
I want to cancel this policy so that I can apply for new one.

Application Number : C[protected]

I have been issued a car policy no.[protected]. many entries in the policy are wrong. KIndly modify my policy and issue a new copy.

Ihave been issued a car policy on nov4, 2020no.[protected]. my car number and many other detail are wrongly entered. kinly issoe a fresh copy . I have dispatched acopy of R.C on phone [protected].

thanks,

Babu Lal kaushik

I resister a spot claim for my car at policybazaar. 13/07/2020 through application. After that I received a call from PolicyBazzar executive for claim process. I given all the details as required by Policy spot claim. After that he asking me about service center at that time I preferred Audi motors, Chirawa, Jhunjhunu. After that I recived the called from executive he told me my claim is rejected. Because of he attached previous year policy so policy company rejected claim due to incomplete documents. And he register new claim with my different no. and processed. Policy Bazaar agreed for cash less process and approved the estimate of repair. Policy Bazaar executive called me and confirmed for for Vehical drop at service centre. When I reached for Vehical drop then service center compeletly denied for release the Vehical on DO base. I called to Spot claim and mentioned the issue with executive he confirmed me to resolve the issue and will go ahead to start the repair process. After wait for long time around two month. I received a call from Firoz he asked about service center. He asked me is preferred service center suggested by policy bazaar or by me. Which is very unprofessional question because this is initial process. And he disconnected the phone. He sent a mail to me to cloase the claim by him. I replied with all the issue of delay which is all occurred by policy bazaar. After that i recived a call from one of new executive and he given me clarification and suggested new service center in Gurgaon (Vipul Motors Pvt. Ltd.). And told me the process. I followed all the process and droped Vehical as suggested after 29 aug2020 on the service center and inform to surveyor or spot claim center for the same. Firoz called me and told me this process will take the time and should not droped the Vehical on service center. I called to surveyor for approval and take on the conference for the same but firoz is not responding and disconnected the phone. Still i am facing the issue against my claim and my car is not repaired till. Policy bazaar is given me inappropriately answer. I have all the email conversation

Dear team,
I had a claim for motor accident on united india insurance limited 3 months ago.
the claim amount has not been settled still, though it has been more than 3 month since documents submitted.
There has not been a single reply to any of emails sent to either uiic or policy bazzar from whom the insurance was issued. This is creating a hesitation to go for your insurance in future since this is completely unacceptable delay and worst customer support from both. Insurance was created via policy bazzar.

I am providing my details below
INSURED NAME: G Gopi Prasanth

POLICY NO:[protected]

CONTACT NO: [protected]

VEHICLE NO: TN18AD7767

Regards,
Dr. Gopi Prasanth

Hello Team,

I have called, emailed and still no response. This is very disappointing.

I booked a policy and made the payment of Rs 5422 as well. However, the system took incorrect phone number which I'm not aware of and booked it.
I want to cancel this policy so that I can apply for new one. Or of possible can the number be updated?

No. is incorrect on this and now I'm unable to make any changes.

Reference ID:[protected]
Application Number :[protected]

Dear Sir/Madam,
I have made a payment of 3, 260 Rs/- on 22 October 2020 for Max Bupa Corona Kavach Policy from Policybazaar but still the policy is not assigned to me & payment has already been made.
As i have made a payment on policybazaar website for Max Bupa Corona Kavach Policy through UPI & payment session was valid for 15 min. but after approving the payment from my UPI application the active payment session got terminated automatically & new session was started automatically before the expiry of the active payment session which is valid for 15 min.

Kindly help me as this has happened with me & resulted in payment deduction from my account & no policy is still assigned to my me.

As their Customer support is very disappointing as all support representatives are just providing others numbers to contact them & even some of them are disconnecting the calls if they are not able to give a proper solution as this is for first time i have to contact policybazaar for support but this is the way how existing policy holders are treated by them.

I have not received a refund nor the required policy is assigned to me till now as it has been 10 days & i have not received any resolution for my ongoing issue.

Also I have attached screenshots for your reference.

( UPI Transaction Id:[protected]

Policy Details : Max Bupa Corona Kavach Policy ( 5Lakh coverage for 9.5 months )

My Account Details :
1. Contact No.: +91 [protected]
2. E-Mail : [protected]@gmail.com

Thanks!
Regards,
Ashok Kumar Jha
+91 [protected]

I have paid rupees 1219.00 on 27october 2020 for purchase of Two wheeler insurance for Vehicle AS04U8821 through SBI internet banking. But after deducting money, transaction failed. And I have not received refund yet. I have paid the amount again and succeeded..But yet to get refund of failed payment.No response received from policy bazaar.
My contact No is [protected].

Policy holder name to be change in policy no.[protected] Dated 22.08.2020 of Vehicle No. UP78CB2525. previous policy holder name Anand Pratap Singh Senger to new Policy holder Kapoor Chandra. I have already send New Registration Certificate, DOB, Mobile No, Email ID, Naminee Name & DOB along with aadhaar copy by 2 mail ID. but can not be change till date.

Vehicle no-UP78CB2525 sold by Anand Pratap Singh Senger to Kapoor Chandra

You are very kindly requested to please look into mater as soon as.

Thanki You
Kapoor Chandra
[protected]

This with respect to my reference id[protected]. I have made payment for approx 19000 for comprehensive policy from policy bazar. All formalities from my end have been done. Everyday i call they tell me u will get update by evening and nothing happens. Its almost one month i have made payment. No action is being taken at their end. Kindly help get my refund back now

I wanted to browse through the policies and they wouldn't allow me to check any policy until I entered my phone number. After that day they have been calling me daily twice even after me telling them that I am not interested and to remove me from that list. This is causing a huge disturbance and I would like if they stopped contacting me.

Hi
I am Rajkumar
i have purchased a car insurance renewal policy ( SBI General) from policy Bazaar on 24/10/2020, i have made the full payment of Rs.14785, but i am yet to receive my policy sofy copy,
Everyday Customer care personal promises me today evening i will receive my soft copy in mail, but all are false promises.
My Reference ID:[protected]
Order No. PB2530PG[protected]

My concern is either policy bazzar provide me the soft copy of the policy on urgent basis, as i am driving my car without valid insurance. Or they should refund my money in full without deduction, coz it is there fault that they are not able to generate the policy, and for their default why should i have been charged.

Kindly provide me the policy copy on urgent basis.

Regards,
Rajkumar

Mene policy bazar m gadi ke insurance ke liye payment ke the Baad mere car ke policy rejected Ho Gaye the bat mujhe policy bazar se Abhi tak Mera refund amount nhi mila customer service m baat ke to Bolte h ke aapko pese wapas kr Diya please help me... Mene account statement bhi dikhaye koi help nhi mile