Policy Bazaar Complaints & Reviews

In response to the car insurance renewal notice sent from Policy Bazaar I have made payment to Policy Bazaar for renewal of my car insurance policy for Rs. 5, 310 on 22nd December 2021 . After that I have found mistakes in proposal form shared by Policy Bazaar and called them twice and spoken to customer care representatives Mr. Gourav Kumar and Mr. Manish at Policy Bazaar and explained about the the mistakes. As per the request made by Manish I have sent a detailed mail with all required attachments explaining the mistakes and corrections required before the information shared to New India Assurance and also raised a detailed complaint in Policy Bazaar Mobile application. Despite all the above stated efforts and requests they did nothing and policy got issued with wrong dates from New India Assurance. Today 23rd December 2021 Policy Bazaar has sent a reply to my emails stating that, once the policy issued same cannot be rectified and it can only be cancelled after some charges. For no mistake of mine why I should bear cancellation charges of the policy, I have requested the policy Bazaar to refund the premium paid for defective date range or cancel policy and refund whole premium paid by me.

My request/complaint not resolved till now. I took policy from policy bazaar for my car on 30 oct and checked on Parivahan app upto 1 week. It was not showing on it, then I registered a complaint on behalf of them, they replied me to wait for 15 days it will clear. After the waiting period is over I checked it again, seems still not any updation. Also made a call complaint again and he spoke to wait for 7-10 days. I have no hope on it. I think they are mocking me.
I wish to clear it soon please.

Dear Sir/Ma'am,

I've applied for Policy Bazar IPO from my broker ICICI Direct Account.

My amount got blocked in my account.
My Application got wrong so I withdraw my application. But my amount was still blocking at dt 12.11.2021.

When I checked my status using PAN on link intime it has my record and says no shares allotted and, Money was Block 12th october, and my money is still blocked.

So I request you to please release the money as soon as possible.

Application No : 18520063
PAN No : AFAPT5770R
Amount : 191100/-
No Share : 195 Nos
Contect No : [protected]

Thanks,

Dipesh Thakkar

While purchasing 2 wheeler insurance policy, tried payment through google pay. Twice money (Rs 956) got transferred and money from my google pay account got debited however it could not proceed further to policy page. Finally I need to pay again through my credit card. I think software can be made more user friendly for payment through upi. Also I hope that my payment of Rs 956 twice i.e. through UPI transaction ID[protected] &[protected]...

Myself, Sujata Sharma approached Policy Bazaar on 06 Oct 2021 for porting the existing policy of Care Health which was to be expired on 08 Oct 2021. They sent me a link for payment and I paid immediately. After 15 days, they issued the policy and in between I was admitted in hospital for Dengue on 20 Oct and discharged on 25 Oct and expended more than 25000/- . Now company is denying to make the payment.

I have booked a policy on 18th oct 2021 but due to delay from policy bazar in issuing the policy I have cancelled it. I was informed by the customer care personal that I would receive the refund by 1st Nov 2021 but I am yet to receive the refund. Refund AMount: ₹5, 586, Application No: PB131PG[protected], Booking ID:[protected]

I have purchased car insurance policy of rupees 4430 /- against booking ID[protected] .. this I'd shows video inspection is pending but I m unable to find out video uploading portal against above mentioned id...

I have renewed a health insurance through the Policy Bazaar on 22nd Oct 2021 but the policy has not been issued yet. Whenever I call to the customer care I am getting repeated responses from all the representative to wait for 24-48 hours to get the policy. This Is really unacceptable. Also, I am getting repeated SMS and email from MAX BUPA to renew a health insurance policy, where I already made a payment in 6 days before, but payment was not received from Policy Bazaar to MAX BUPA.

I would recommend customers not to renew their policy from Policy bazaar.

I have booked a car insurance through Policy Bazar on 18th Oct 2021 but the policy has not bene issued yet. My existing policy expired on 21-oct-21 and because my new policy has not been confirmed yet I can not risk taking my car out. This is sheer negligence from Policybazar. They promise the issue would be resolved in 24 hours but it's already 72 hours and the issue has not been resolved....

I had reached out to PolicyBazaar on 10Oct wherein the policy taken at policybazaar for SBI General insurance was informed as Fake by SBI.
Despite sharing all the relevant details to their only id, [protected]@policybazaar.com, Mr.Sachin Rawat, the assigned representative never responded to any of the above queries. Please Stay Away from PolicyBazaar. They will just get your money and will never respond once payment is made. i hope they provide an early resolution.

Hi
I am vikas kanojia.i have renewed my health policy through policy Bazaar on 3 Oct but even after calling several times to policy Bazaar for sending me my renewed policy details.i didn't received anything till date.even today I have called but still thing I received is only promise. I hope this issue reaches to trustable hands.

Hi Policybazaar Team,

I have renewed my car insurance yesterday and received the policy PBW/[protected] for my car DL5CQ9378 which has a wrong variant name ie. 1.5 SV Manual transmission. Actually the correct variant name is 1.5 V Manual transmission.

So i sent the policy to policybazaar team for correction and from past 40 days, I am continuously chasing policybazaar to make the correction but they are not doing it.

I have called them up for 5-6 times but they never gave me the solution on my query. I still did not get my policy in my hand and still keep on chasing them. The wrong policy document is attached with this mail which was sent from policybazaar side.

Kindly help me and take some strong action against them.

Regards,
Mahender singh
[protected]

I make payment on 24th sept 2021 but policy not issued.
and Policybazaar.com agent is not helpful. they give wrong information.

policybazaar.com is totally worst company ever.

I have done a car insurance policy from policy bazaar on 23rd Sep 2021. At first payment deducted but policy is not issued, customer care told me to do policy payment again and i did again same process, again payment deducted but policy is not issued after third payment deduction, the all three policies issued to me. I want only one policy. I asked to customer support to cancel the two policy and initiate the refunds for the two policies. But they are not cancelling the policies and not initiating the refunds. I have raised complaints many times but nothing happen. I am writing all the booking ids for the reference.
1- Booking ID[protected]
2- Booking ID[protected]
3- Booking ID[protected]

One of the agent of policy bazaar, name Vaibhav, contact-[protected], operating from Mumbai is literally the most damaged salesman/agent I have ever seen. I contacted policy bazaar because I was looking for investment plans. At first, policybazaar should understand if a customer is querying for a policy, it necessarily doesn't mean he is gonna buy the policy. I was unfortunate to get Agent Mr. Vaibhav on line, and he start explaining me the policy benefits. I realized he is making me false commitments about Annualized Return rate which I questioned to him, then he got frightened and transferred the call to his senior who was a lady. Upon examining the policy, I told him, I will do some RnD then will get back to you, and he saved my number and pinged me on Whats app. After few days, he start pinging me again forcing me to buy policy, which again I said right now market is high, I will think about it later and get back to you. Then again after few days, he start pinging me about the same. Later when I told him, that bhai market is high right now, it's not a good time to invest in ULIP plans, then he became rude and start telling me that, "Tum nhi le paogey policy, rehne do, tumare lie agent hi shi hai. You wasted my time"
I mean what kind of behavior is this, if you are not a good salesman, it doesn't mean u can force a Customer to buy the policy and then ending up with such a statement. Strict legal actions should be taken against him. Attaching screenshots of the same below.

I am buying a two wheler insurance by policy bazaar.com the payment transaction complete but the insurance can't show the policy bazaar account please help mehh

I am buying i two wheler insurance at policy bazaar.com my payment transaction complete by paytm but the insurance can't show in my policy bazaar account please help mehh

I made the payment on policy bazaar for bike insurance but the policy was not successful.
This is the transaction details :
Upi transaction I'd:[protected]

This payment has not be refunded and there is no trace of this anywhere. I want the money refunded as soon as possible

Sir
My father's two Wheeler insurance is paid through policy bazaar on sep 3 and it's reference id is[protected]. The amount 828 is deducted from my account. But the policy is not renewed and my cash is not credited to my account after 7-8 working days. Kindly solve problem as soon as possible.

Yours faithfully
Haripriya

- I have purchased corona kavach policy on policybazar

- I have submitted all the bills. But I haven’t any received money as per the claim settlement process Or any mail regarding verification of bills.

- Customer care doesn’t resolve the issue. They dont reply on emails.

- There is no one take care of this issue

- Its been 5 months I am continuously calling them and I am still facing this issue.

I am never gonna buy any policy from policybazaar
They dont share any update on this.
I feel I got cheated and my money is wasted in buying Health policy from policyBazaar

Policy Number - [protected]