Policy Bazaar Complaints & Reviews

Dear sir I have been issued 3 unit linked insurance plan by Policybazaar.com from 28 April.since then I hav been paying my due premium amount of rs[protected] respectively via Policybazaar to Bajaj Allianz hdfclife Icici Prudential life insurance in same order..last transaction was on 28 octber .a debit of 5000 happened on 4 November anonymously. On contacting Policybazaar they say it has been debit and credited to Bajaj Allianz, but Bajaj Allianz haven’t yet received it and I haven’t placed any new request. Also.the last payment was on 28 oct and unit values also allotted against that very payment only..as a concerned and duty full citizen I have the right to know the transaction details and it’s also suspicious as none of the insurance company nor the bank have any information and they are pointing towards polybazar only which is not at all answering to my emails nor satisfactory answers by customer support ..I request you sir. To provide help me get a refund of rs 5000 or adjust the sum to next premium date. I will be very much thankful and obligde to you.as I am a working and serving doctor hoping to get this issue resolve soon

Hello Team,

I have called, emailed and still no response. This is very disappointing.

I booked a policy and made the payment. However, the system took incorrect phone number which I'm not aware of and booked it.
I want to cancel this policy so that I can apply for new one.

Application Number : C[protected]

I have been issued a car policy no.[protected]. many entries in the policy are wrong. KIndly modify my policy and issue a new copy.

Ihave been issued a car policy on nov4, 2020no.[protected]. my car number and many other detail are wrongly entered. kinly issoe a fresh copy . I have dispatched acopy of R.C on phone [protected].

thanks,

Babu Lal kaushik

I resister a spot claim for my car at policybazaar. 13/07/2020 through application. After that I received a call from PolicyBazzar executive for claim process. I given all the details as required by Policy spot claim. After that he asking me about service center at that time I preferred Audi motors, Chirawa, Jhunjhunu. After that I recived the called from executive he told me my claim is rejected. Because of he attached previous year policy so policy company rejected claim due to incomplete documents. And he register new claim with my different no. and processed. Policy Bazaar agreed for cash less process and approved the estimate of repair. Policy Bazaar executive called me and confirmed for for Vehical drop at service centre. When I reached for Vehical drop then service center compeletly denied for release the Vehical on DO base. I called to Spot claim and mentioned the issue with executive he confirmed me to resolve the issue and will go ahead to start the repair process. After wait for long time around two month. I received a call from Firoz he asked about service center. He asked me is preferred service center suggested by policy bazaar or by me. Which is very unprofessional question because this is initial process. And he disconnected the phone. He sent a mail to me to cloase the claim by him. I replied with all the issue of delay which is all occurred by policy bazaar. After that i recived a call from one of new executive and he given me clarification and suggested new service center in Gurgaon (Vipul Motors Pvt. Ltd.). And told me the process. I followed all the process and droped Vehical as suggested after 29 aug2020 on the service center and inform to surveyor or spot claim center for the same. Firoz called me and told me this process will take the time and should not droped the Vehical on service center. I called to surveyor for approval and take on the conference for the same but firoz is not responding and disconnected the phone. Still i am facing the issue against my claim and my car is not repaired till. Policy bazaar is given me inappropriately answer. I have all the email conversation

Dear team,
I had a claim for motor accident on united india insurance limited 3 months ago.
the claim amount has not been settled still, though it has been more than 3 month since documents submitted.
There has not been a single reply to any of emails sent to either uiic or policy bazzar from whom the insurance was issued. This is creating a hesitation to go for your insurance in future since this is completely unacceptable delay and worst customer support from both. Insurance was created via policy bazzar.

I am providing my details below
INSURED NAME: G Gopi Prasanth

POLICY NO:[protected]

CONTACT NO: [protected]

VEHICLE NO: TN18AD7767

Regards,
Dr. Gopi Prasanth

Hello Team,

I have called, emailed and still no response. This is very disappointing.

I booked a policy and made the payment of Rs 5422 as well. However, the system took incorrect phone number which I'm not aware of and booked it.
I want to cancel this policy so that I can apply for new one. Or of possible can the number be updated?

No. is incorrect on this and now I'm unable to make any changes.

Reference ID:[protected]
Application Number :[protected]

Dear Sir/Madam,
I have made a payment of 3, 260 Rs/- on 22 October 2020 for Max Bupa Corona Kavach Policy from Policybazaar but still the policy is not assigned to me & payment has already been made.
As i have made a payment on policybazaar website for Max Bupa Corona Kavach Policy through UPI & payment session was valid for 15 min. but after approving the payment from my UPI application the active payment session got terminated automatically & new session was started automatically before the expiry of the active payment session which is valid for 15 min.

Kindly help me as this has happened with me & resulted in payment deduction from my account & no policy is still assigned to my me.

As their Customer support is very disappointing as all support representatives are just providing others numbers to contact them & even some of them are disconnecting the calls if they are not able to give a proper solution as this is for first time i have to contact policybazaar for support but this is the way how existing policy holders are treated by them.

I have not received a refund nor the required policy is assigned to me till now as it has been 10 days & i have not received any resolution for my ongoing issue.

Also I have attached screenshots for your reference.

( UPI Transaction Id:[protected]

Policy Details : Max Bupa Corona Kavach Policy ( 5Lakh coverage for 9.5 months )

My Account Details :
1. Contact No.: +91 [protected]
2. E-Mail : [protected]@gmail.com

Thanks!
Regards,
Ashok Kumar Jha
+91 [protected]

I have paid rupees 1219.00 on 27october 2020 for purchase of Two wheeler insurance for Vehicle AS04U8821 through SBI internet banking. But after deducting money, transaction failed. And I have not received refund yet. I have paid the amount again and succeeded..But yet to get refund of failed payment.No response received from policy bazaar.
My contact No is [protected].

Policy holder name to be change in policy no.[protected] Dated 22.08.2020 of Vehicle No. UP78CB2525. previous policy holder name Anand Pratap Singh Senger to new Policy holder Kapoor Chandra. I have already send New Registration Certificate, DOB, Mobile No, Email ID, Naminee Name & DOB along with aadhaar copy by 2 mail ID. but can not be change till date.

Vehicle no-UP78CB2525 sold by Anand Pratap Singh Senger to Kapoor Chandra

You are very kindly requested to please look into mater as soon as.

Thanki You
Kapoor Chandra
[protected]

This with respect to my reference id[protected]. I have made payment for approx 19000 for comprehensive policy from policy bazar. All formalities from my end have been done. Everyday i call they tell me u will get update by evening and nothing happens. Its almost one month i have made payment. No action is being taken at their end. Kindly help get my refund back now

I wanted to browse through the policies and they wouldn't allow me to check any policy until I entered my phone number. After that day they have been calling me daily twice even after me telling them that I am not interested and to remove me from that list. This is causing a huge disturbance and I would like if they stopped contacting me.

Hi
I am Rajkumar
i have purchased a car insurance renewal policy ( SBI General) from policy Bazaar on 24/10/2020, i have made the full payment of Rs.14785, but i am yet to receive my policy sofy copy,
Everyday Customer care personal promises me today evening i will receive my soft copy in mail, but all are false promises.
My Reference ID:[protected]
Order No. PB2530PG[protected]

My concern is either policy bazzar provide me the soft copy of the policy on urgent basis, as i am driving my car without valid insurance. Or they should refund my money in full without deduction, coz it is there fault that they are not able to generate the policy, and for their default why should i have been charged.

Kindly provide me the policy copy on urgent basis.

Regards,
Rajkumar

Mene policy bazar m gadi ke insurance ke liye payment ke the Baad mere car ke policy rejected Ho Gaye the bat mujhe policy bazar se Abhi tak Mera refund amount nhi mila customer service m baat ke to Bolte h ke aapko pese wapas kr Diya please help me... Mene account statement bhi dikhaye koi help nhi mile

I have booked a policy in policy bazar then I cancelled it . And their app shows that they had refunded by amount but i have not yet received it so far
Reference id :[protected]
ARN : null
These are details in my mail
Please help me

APP NO MGM[protected]P654
BOOKING ID[protected]
DATE OF APPLICATION 05TH OCTOBER 2020

First time I applied for Car insurance through policy bazaar. I was happy to find so many options available and so I went ahead with one of them. Immediately the payment was debited and then the problem started. After charging payment they asked for self video inspection and uploading of documents.

Normally a company will carry all procedure and then charge payment. And once payment is done will issue a cover note. But here the case in opposite they charge payment but will not issue any cover note and ask you to sel[censored]pload the video through their software.

I uploaded the video properly as per their instruction but they rejected and ask for fresh video upload. Then I consulted some of the consumers who have dealt with policy bazaar ang got to know how they function.

The video needs to be uploaded through their software. So they ensure that incase they find any faults the customer will not have any evidence to recheck the video as the customer will not be possessing that video. So they keep harassing customers by rejecting for 3-4 times after which they will innocent customer will ask for refund or even incase the policy is issued they will possess the money for atleast 1-2 months or incase of refund request for more amount of time.

In this way they may surely be earning interest on the consumer's money for the time they hold and I feel this is strictly illegal as they are just a broking firm and not any financial institution to earn interest on consumer's money.

I strictly demand an inquiry of their business operations as inspite of doing cheating business the looser is the consumer and it is their hard earned money that such companies are using generate income.

Will also tweet to PMO office and other departments to ensure such companies are closed down so in future no consumer suffers.

I have applied for a term insurance and after all tests done and all results normal insurance policy not yet issued.
Call centre executives of no help. Everyone is clueless. Am not allowed to speak to managers and escalate my case.

I have paid 39000 and i consider it a fraud to sit with someones money and not deliver the goods.
Kindly issues policy asap or return my money else will take matter to court

Kartick
[protected]

Today I received a call from a person, his contact no.is [protected] who represents himself from high court, New Delhi. Told me that he have a notice regarding me of fraudulent against a company name VP associates Pvt ltd. and we are issuing a arrest notice, meanwhile when he was telling the details about my father name and address, In address section he gave the address starting from hnn.1, ...India. I checked my all services I bought...

I am getting messages for insurance from policy bazaar. I called their customer care and asked them to stop any future messages. They assured me that they have unsubscribed me.. but today after 5 days I received the same message for insurance. That is so annoying and unprofessional.
I'm attaching the screenshot of message and my call details of their customer care

Someone enters my number during inquiry and I get a call daily from policy bazaar. I want to block policy bazaar calls on my number my email my inbox.