Policy Bazaar Complaints & Reviews

Dear Sir/Madam,
I have made a payment of 3, 260 Rs/- on 22 October 2020 for Max Bupa Corona Kavach Policy from Policybazaar but still the policy is not assigned to me & payment has already been made.
As i have made a payment on policybazaar website for Max Bupa Corona Kavach Policy through UPI & payment session was valid for 15 min. but after approving the payment from my UPI application the active payment session got terminated automatically & new session was started automatically before the expiry of the active payment session which is valid for 15 min.

Kindly help me as this has happened with me & resulted in payment deduction from my account & no policy is still assigned to my me.

As their Customer support is very disappointing as all support representatives are just providing others numbers to contact them & even some of them are disconnecting the calls if they are not able to give a proper solution as this is for first time i have to contact policybazaar for support but this is the way how existing policy holders are treated by them.

I have not received a refund nor the required policy is assigned to me till now as it has been 10 days & i have not received any resolution for my ongoing issue.

Also I have attached screenshots for your reference.

( UPI Transaction Id:[protected]

Policy Details : Max Bupa Corona Kavach Policy ( 5Lakh coverage for 9.5 months )

My Account Details :
1. Contact No.: +91 [protected]
2. E-Mail : [protected]@gmail.com

Thanks!
Regards,
Ashok Kumar Jha
+91 [protected]

I have paid rupees 1219.00 on 27october 2020 for purchase of Two wheeler insurance for Vehicle AS04U8821 through SBI internet banking. But after deducting money, transaction failed. And I have not received refund yet. I have paid the amount again and succeeded..But yet to get refund of failed payment.No response received from policy bazaar.
My contact No is [protected].

Policy holder name to be change in policy no.[protected] Dated 22.08.2020 of Vehicle No. UP78CB2525. previous policy holder name Anand Pratap Singh Senger to new Policy holder Kapoor Chandra. I have already send New Registration Certificate, DOB, Mobile No, Email ID, Naminee Name & DOB along with aadhaar copy by 2 mail ID. but can not be change till date.

Vehicle no-UP78CB2525 sold by Anand Pratap Singh Senger to Kapoor Chandra

You are very kindly requested to please look into mater as soon as.

Thanki You
Kapoor Chandra
[protected]

This with respect to my reference id[protected]. I have made payment for approx 19000 for comprehensive policy from policy bazar. All formalities from my end have been done. Everyday i call they tell me u will get update by evening and nothing happens. Its almost one month i have made payment. No action is being taken at their end. Kindly help get my refund back now

I wanted to browse through the policies and they wouldn't allow me to check any policy until I entered my phone number. After that day they have been calling me daily twice even after me telling them that I am not interested and to remove me from that list. This is causing a huge disturbance and I would like if they stopped contacting me.

Hi
I am Rajkumar
i have purchased a car insurance renewal policy ( SBI General) from policy Bazaar on 24/10/2020, i have made the full payment of Rs.14785, but i am yet to receive my policy sofy copy,
Everyday Customer care personal promises me today evening i will receive my soft copy in mail, but all are false promises.
My Reference ID:[protected]
Order No. PB2530PG[protected]

My concern is either policy bazzar provide me the soft copy of the policy on urgent basis, as i am driving my car without valid insurance. Or they should refund my money in full without deduction, coz it is there fault that they are not able to generate the policy, and for their default why should i have been charged.

Kindly provide me the policy copy on urgent basis.

Regards,
Rajkumar

Mene policy bazar m gadi ke insurance ke liye payment ke the Baad mere car ke policy rejected Ho Gaye the bat mujhe policy bazar se Abhi tak Mera refund amount nhi mila customer service m baat ke to Bolte h ke aapko pese wapas kr Diya please help me... Mene account statement bhi dikhaye koi help nhi mile

I have booked a policy in policy bazar then I cancelled it . And their app shows that they had refunded by amount but i have not yet received it so far
Reference id :[protected]
ARN : null
These are details in my mail
Please help me

APP NO MGM[protected]P654
BOOKING ID[protected]
DATE OF APPLICATION 05TH OCTOBER 2020

First time I applied for Car insurance through policy bazaar. I was happy to find so many options available and so I went ahead with one of them. Immediately the payment was debited and then the problem started. After charging payment they asked for self video inspection and uploading of documents.

Normally a company will carry all procedure and then charge payment. And once payment is done will issue a cover note. But here the case in opposite they charge payment but will not issue any cover note and ask you to sel[censored]pload the video through their software.

I uploaded the video properly as per their instruction but they rejected and ask for fresh video upload. Then I consulted some of the consumers who have dealt with policy bazaar ang got to know how they function.

The video needs to be uploaded through their software. So they ensure that incase they find any faults the customer will not have any evidence to recheck the video as the customer will not be possessing that video. So they keep harassing customers by rejecting for 3-4 times after which they will innocent customer will ask for refund or even incase the policy is issued they will possess the money for atleast 1-2 months or incase of refund request for more amount of time.

In this way they may surely be earning interest on the consumer's money for the time they hold and I feel this is strictly illegal as they are just a broking firm and not any financial institution to earn interest on consumer's money.

I strictly demand an inquiry of their business operations as inspite of doing cheating business the looser is the consumer and it is their hard earned money that such companies are using generate income.

Will also tweet to PMO office and other departments to ensure such companies are closed down so in future no consumer suffers.

I have applied for a term insurance and after all tests done and all results normal insurance policy not yet issued.
Call centre executives of no help. Everyone is clueless. Am not allowed to speak to managers and escalate my case.

I have paid 39000 and i consider it a fraud to sit with someones money and not deliver the goods.
Kindly issues policy asap or return my money else will take matter to court

Kartick
[protected]

Today I received a call from a person, his contact no.is [protected] who represents himself from high court, New Delhi. Told me that he have a notice regarding me of fraudulent against a company name VP associates Pvt ltd. and we are issuing a arrest notice, meanwhile when he was telling the details about my father name and address, In address section he gave the address starting from hnn.1, ...India. I checked my all services I bought...

I am getting messages for insurance from policy bazaar. I called their customer care and asked them to stop any future messages. They assured me that they have unsubscribed me.. but today after 5 days I received the same message for insurance. That is so annoying and unprofessional.
I'm attaching the screenshot of message and my call details of their customer care

Someone enters my number during inquiry and I get a call daily from policy bazaar. I want to block policy bazaar calls on my number my email my inbox.

The customer executive from Policy bazaar.com called me from the number ([protected]) on the date [ 01/10/2020] at time :16:04.

he asked me why you are not purchasing a policy from them, I replied that I will talk to my financial advisor and reply you, and then the customer executive from policybazaar.com started insulting me over the phone call, criticizing me harassments.. It was a very unprofessional way of talking to a customer.. unethical manner..
and also he replied very rudely to me on the given WhatsApp no.

Company Name : Policybazaar.com
Customer executive Name: Vicky Sharma.
Mobile no. [protected]
company no. [protected]

I have purchased 1 corona kawach policy (Edelweiss General Insurance) from policy bazaar.com for my parent considering cashless facilities at NKH Hospital in KORBA Chhattisgarh 495677.
Now policy bazar and Edelweiss both are saying we don't have tie up for cash less, But during policy selling they said we have cashless facilities there and it was appearing in website at attached.
kindly take strict action against policy bazaar and Edelweiss insurance company both for cheating the people and being unsupportive to the customer.
i am OUT OF INDIA, No one picking up my call neither from policy bazaar nor from Edelweiss General Insurance now.

Below given is the summary of the issue. Policy bazaar is aware of the issue as i called them too for help and drop emails too, however they never responded back to my emails and not taken any action to resolve this issue

This is regarding my policy (Bajaj allianz) which i bought through policy bazaar. My first concern was how the autopay was set up as i did not ask to set up, later i realized when i made the payment there...

Hello,

I have been facing issues with a refund application on the cancellation of Term insurance as below attached.

It has been three months since I have been following-up with your team but getting nonfavorable response on it. Every time your executive says, the refund should get processed by this week next week but to date, I'm not have received it.

I request to kindly be responsive and help your client instead of calling for new business every time.

While getting new business your team seems quite responsive and quick but while providing service it doesn't seem to be the same.

Clients have to face a lot of problems due to this so kindly improve your response time on service instead of acquiring new business it will help you in long term.

Looking forward to receive final service and help on my refund application.

Dear sir
I am requesting to name change in car (Pb02u0444) policy in 4 sep 20 and i am sending to all documents in policybazaar and pay to payment but not responding in policybazaar properly in 20 day. And i am sending to email again to again but not responding.
So please i request strict action
Sumit kumar
Mo. [protected]

I have purchase motor insurance policy renewal from policy bazaar & found that agent has enter wrong vehicle details when i shared my old policy copy, i have raised a request for this rectification with both policy bazar & edelweiss insurance after 2weeks of time, now they have decline my request stating no modification or cancelation possible & suggesting to purchase new policy for my car again. So iam requesting your help to get me a solution for this issue refund or edit the correct details in my policy

My car insurance not update in rto side till date