Policy Bazaar Complaints & Reviews

I had informed in advance and was given the assurance (by agent Aman Goel) that my health insurance would be issued as a port in policy ([protected]) but instead they issued my health insurance as fresh policy and have been contacting them for days now to fix the error that they have made . The relationship manager Mehtab Khan assigned to me is of no help, doesn't speak english and all he have to say is he has highlighted the issue to supervisor and he is looking into this matter .

The team took the money to generate term insurance policy from the past one month. They have been contacting me for test for which I have given my blood samples every time. Still I am waiting for my policy to get processed.

I am contacting them each time to give me an update but every time I have to call them to get an update.

Moreover, today the policy got rejected mentioning the reason as high thyroid. I recently got my test done just 5 days back and everything is normal as per the reputed lab results. However, the polocy bazaar team is mentioning it is not the case. Now, I need more clarity if they have a different report for which I have been asking from them. There is no response from their end - neither for my previous blood sample and nor my latest blood sample.

If the policy is getting rejected for this reason, atleast they should provide the report and share with the customer proactively rather than cancelling on their own.

I purchased a policy on May 31, 2021. And today is July 31, 2021, and my policy hasn't been processed yet.
As instructed by Policy Bazaar, I completed my medical check-up from the center assigned to me. Here's a screenshot of the message I got from Policy Bazaar via WhatsApp. I completed my medical checkup on June 5, 2021, as mentioned in the message
After completing the checkup, I had many bad experiences from the Policy Bazaar service. My application's status hasn't changed yet. It's still the same.

These are the executives I talked already:
Anmol Dutta (BPW20565)
Simran Kaur (BPW21694)
Vaibhav Thakur (BPW22439)
Priya (BPW10493)
Divya Dubal (BPW22449)
Tarun Mavi (BPW22338)
Mansi Barjatya (BPW18840)
Mohd Shadab (BPW23193)

I talked to these executives from Policy Bazaar. Every time I enquire about my application, they all say the same thing. These executives make fake promises and assure me that my application will be processed in two days and it's been two ### months now. I am writing this on July 31, 2021, and still, my policy hasn't been processed.

Please delete my account permanently from your data as I dont want to receive any calls from you. Daily calls are very annoying and I don't want to buy any policy from you. My email id is [protected]@gmail.com and phone number is [protected]. Check and delete my account.

Refund is pending

Arshad Husan
Udaipur, Rajasthan
I've purchased thirty party car policy via policy bazaar on dated[protected] and policy bazaar not provide the policy on dated 06-07/2021 due to some technical error, after 4-5 days I have cancelled the policy on dated 06/07/2021. The payment was done during the policy purchase time. But still now, i ve not received any refund details regarding the cancelation.

Please address this concern as soon as possible and let me know if you need any other information from me.

Vehicle
MARUTI-ALTO
Registration No
RJ27CA5120
No Claim Bonus
0%
Policy Start Date
05-Jul-2021
Plan Term
1 years
Renewal Due On
04-Jul-2022
IDV
₹ 0
Booking Date
02-Jul-2021
Booking ID
[protected]
Application No
PB4411PG[protected]

Thanks
Arshad Husain
[protected]

Dear Sir / Madam,
I have received by car policy from CHOLA MS through policy bazar (Policy No: 3362/02071300/000/00). The policy has under Digital Signature "Validity unknown " and question mark (?). Please send me the valid policy by email and hard copy by post.
Sharma Anand Kumar

I had bought a car insurance from policy bazar. But I am frequently receiving calls for offers from policy bazar.

This incoming calls shall be stopped immediately

Require the policy status of Application number[protected]E. Payment of Rs.2450/- already done on 18/07/2021.

Regards,

Debasis Chandra
[protected]

One of the Policy Bazzaar agent - Kartik Sarma (Mob no[protected] has told me lies about the Max life Term insurance features and its plan Exit clause at 65 yrs with premium back option and convinced be to buy the 1 Crore Max life term insurance and when i didn't find the clause in the Max Life policy bond copy and requested Kartik to confirm, he told he was not aware about this feature not available for my Term insurance plan.. He halso assured to return back any premium that is deducted by max life and now he has started avoiding me and my phone calls and didn't provide any help to cancel the Term insurance during free look period.

Kartik had assured me that i can trust him and policy bazaar as he will be there for any support or cancellation and no money/ premium will be deducted if i am not satisfied post review of Policy bond guidelines and its features..

Please register my complaint against Kartik and Policy Bazaar agent as they don't have clear knowledge about insurance features and are fooling customers by telling lies to buy the insurance plans.

I am not satisfied with the time taken to cancel the policy during the free look cancellation period by policy bazaar as I had requested for policy cancellation on July 6th (the very Next day when I had received the soft copy of policy document on July 5th). Their was no support provided by policy bazaar or Kartik Or [protected]@policybazaar.com to whom this case was assigned, no proper mail communication from any agent or executive or manager.

It took 14 days to send the cancellation email acknowledgement from Max life where i had to initiate the cancellation in absence of policy bazaar support.

I had to write more than 10 to 15 emails to Policy Bazaar and Max life Nodal officers and till date I have not received any satisfactory response from Max life or Policy Bazaar Managers..

Do note Max life policy document issued to me was not as per the discussion i had with the Policy Bazaar customer executive as Term insurance Policy bond did not capture the Exit option @ 65 Years with premium back option which was discussed and promised by Policy Bazaar Agent Kartik Sarma (Mobile no[protected], Hence i had to cancel the policy as i had taken the policy due to this exit feature premium back option else i was never interested in Term insurance and was planning to take Max life SWP plan for 60 Lakhs (12 Yrs premium of 5 lakhs) as what was shown to me on Max lifer website and Policy bazaar website by kartik Sarma during selling the Term insurance policy was not mentioned in the Max life Policy bond copy and Max life had not sent me any interim draft bond copy for my review before issuing the final copy, Hence charging the Stamp duty and Medical charges (which i had not requested) to me is completely unacceptable / illegal as i was told utter lie before selling the Term insurance policy...and Now I have decided to file complaint / Harassment case with Consumer court if Max life or Policy Bazaar doesn't settle the complete dues to my bank account through NEFT within next 3 business days.

I have all the proofs, Phone recordings and mail proofs to support my case... Do let me know if Policy bazaar Grievance officers final decision by tomorrow end of day for me to decide on my next steps or do you want me to reach out to [protected]@cioins.co.in & bimalokpal.[protected]@cioins.co.in from Council for Insurance Ombudsmen.

Do note i will be forced to share negative feedback about Policy Bazaar and Max Life on Facebook, twitter and in various internet review forums across whatsapp / Other apps to my Corporate friends so other customers are not cheated by Policy Bazaar agents if my 1st premium is not 100% reimbursed in next 3 Business days.

Cheers,
Manoj

I purchased a Personal Accidental cover and Car Insurance policy online on June 22, 2021. I had received the PA policy details, and still did not get my car insurance policy details.

I am frustrated with calling customer service many times and raising concerns in the portal also, everything gone to waste and no solution for the past 26 days.

Please take action on this issue, and they should compensate this after purchasing a policy could not use it for almost month.

THis is worst thing and support from Policy Bazar that i have to cancel my policy, as They took money four months back but not issued the policy, everytime coming up with new requirments, which were not shared by their executive while selling the policy. now they are asking for more money for the same sum assured or there will be reduction in the sum assured.
have been asking their executives to refund my money but they are not doing the needful

Dear Sir,

Greetings of the day!!

I would like to bring to your notice that POLICY BAZAAR has cheated me and not responded to my issues nor resolved my issue for about a month. I kept following up thru mail as well as by making calls on customer care numbers. They just ignore not responding and disconnecting calls.

Sir, I was having a car insurance Certificate of Insurance and Policy No.
br...

Dear Sir,

Order Number PB35287224

I renewed the two-wheeler policy through PB with reference to the above Order number. I paid it through UPI ID and the money got debited in my account. But the policy is not yet executed and I didn't receive the policy copy from you. Please check and resolve my concern. Thank you.

For more details please reach out to me +91 [protected]

I just made payment for insurance of my two wheeler. I received mail to pay even after paying the premium. No confirmation received yet for policy. On form page it's asking to pay securely.

I add a member of my family in app. I want to delete it. But it cant be done.

Plz send my medical policy card and all the documents to n my address.

Applied for bike insurance and payment completed via Phone pe amount debited from my account but policy didn't complete
Trancastion ID -T2107061351290030480891
Order no - PB35011082

I tried renewing my 2 wheeler insurance on 5th July 2021. I made the payment using phone pe. Payment was successful and the money got deducted but i didnt receive my policy. Transaction ID: PG34987048. Pls do the needful

Hello Policy Bazaar,

It is ridiculous that daily 2 to 3 times, I am receiving this voice calls at all possible odd hours from Policy Bazaar for asking me to take loan. I am not interested to take any loan and several times i have requested that please do not call or SMS me for loan requirement..

Please note this number for your action : +91- [protected]

Two wheeler Insurance premium debited, but didn't receive the policy.
My insurance policy for two wheeler is to expire on 6th July. So I used policybazaar to book a new insurance policy with Bajaj Allianz. However when I tried paying through Google pay, the money got deducted, however I didn't receive the policy and it's showing as if I haven't paid the policy premium.