Policy Bazaar Complaints & Reviews

One of the Policy Bazzaar agent - Kartik Sarma (Mob no[protected] has told me lies about the Max life Term insurance features and its plan Exit clause at 65 yrs with premium back option and convinced be to buy the 1 Crore Max life term insurance and when i didn't find the clause in the Max Life policy bond copy and requested Kartik to confirm, he told he was not aware about this feature not available for my Term insurance plan.. He halso assured to return back any premium that is deducted by max life and now he has started avoiding me and my phone calls and didn't provide any help to cancel the Term insurance during free look period.

Kartik had assured me that i can trust him and policy bazaar as he will be there for any support or cancellation and no money/ premium will be deducted if i am not satisfied post review of Policy bond guidelines and its features..

Please register my complaint against Kartik and Policy Bazaar agent as they don't have clear knowledge about insurance features and are fooling customers by telling lies to buy the insurance plans.

I am not satisfied with the time taken to cancel the policy during the free look cancellation period by policy bazaar as I had requested for policy cancellation on July 6th (the very Next day when I had received the soft copy of policy document on July 5th). Their was no support provided by policy bazaar or Kartik Or [protected]@policybazaar.com to whom this case was assigned, no proper mail communication from any agent or executive or manager.

It took 14 days to send the cancellation email acknowledgement from Max life where i had to initiate the cancellation in absence of policy bazaar support.

I had to write more than 10 to 15 emails to Policy Bazaar and Max life Nodal officers and till date I have not received any satisfactory response from Max life or Policy Bazaar Managers..

Do note Max life policy document issued to me was not as per the discussion i had with the Policy Bazaar customer executive as Term insurance Policy bond did not capture the Exit option @ 65 Years with premium back option which was discussed and promised by Policy Bazaar Agent Kartik Sarma (Mobile no[protected], Hence i had to cancel the policy as i had taken the policy due to this exit feature premium back option else i was never interested in Term insurance and was planning to take Max life SWP plan for 60 Lakhs (12 Yrs premium of 5 lakhs) as what was shown to me on Max lifer website and Policy bazaar website by kartik Sarma during selling the Term insurance policy was not mentioned in the Max life Policy bond copy and Max life had not sent me any interim draft bond copy for my review before issuing the final copy, Hence charging the Stamp duty and Medical charges (which i had not requested) to me is completely unacceptable / illegal as i was told utter lie before selling the Term insurance policy...and Now I have decided to file complaint / Harassment case with Consumer court if Max life or Policy Bazaar doesn't settle the complete dues to my bank account through NEFT within next 3 business days.

I have all the proofs, Phone recordings and mail proofs to support my case... Do let me know if Policy bazaar Grievance officers final decision by tomorrow end of day for me to decide on my next steps or do you want me to reach out to [protected]@cioins.co.in & bimalokpal.[protected]@cioins.co.in from Council for Insurance Ombudsmen.

Do note i will be forced to share negative feedback about Policy Bazaar and Max Life on Facebook, twitter and in various internet review forums across whatsapp / Other apps to my Corporate friends so other customers are not cheated by Policy Bazaar agents if my 1st premium is not 100% reimbursed in next 3 Business days.

Cheers,
Manoj

I purchased a Personal Accidental cover and Car Insurance policy online on June 22, 2021. I had received the PA policy details, and still did not get my car insurance policy details.

I am frustrated with calling customer service many times and raising concerns in the portal also, everything gone to waste and no solution for the past 26 days.

Please take action on this issue, and they should compensate this after purchasing a policy could not use it for almost month.

THis is worst thing and support from Policy Bazar that i have to cancel my policy, as They took money four months back but not issued the policy, everytime coming up with new requirments, which were not shared by their executive while selling the policy. now they are asking for more money for the same sum assured or there will be reduction in the sum assured.
have been asking their executives to refund my money but they are not doing the needful

Dear Sir,

Greetings of the day!!

I would like to bring to your notice that POLICY BAZAAR has cheated me and not responded to my issues nor resolved my issue for about a month. I kept following up thru mail as well as by making calls on customer care numbers. They just ignore not responding and disconnecting calls.

Sir, I was having a car insurance Certificate of Insurance and Policy No.
br...

Dear Sir,

Order Number PB35287224

I renewed the two-wheeler policy through PB with reference to the above Order number. I paid it through UPI ID and the money got debited in my account. But the policy is not yet executed and I didn't receive the policy copy from you. Please check and resolve my concern. Thank you.

For more details please reach out to me +91 [protected]

I just made payment for insurance of my two wheeler. I received mail to pay even after paying the premium. No confirmation received yet for policy. On form page it's asking to pay securely.

I add a member of my family in app. I want to delete it. But it cant be done.

Plz send my medical policy card and all the documents to n my address.

Applied for bike insurance and payment completed via Phone pe amount debited from my account but policy didn't complete
Trancastion ID -T2107061351290030480891
Order no - PB35011082

I tried renewing my 2 wheeler insurance on 5th July 2021. I made the payment using phone pe. Payment was successful and the money got deducted but i didnt receive my policy. Transaction ID: PG34987048. Pls do the needful

Hello Policy Bazaar,

It is ridiculous that daily 2 to 3 times, I am receiving this voice calls at all possible odd hours from Policy Bazaar for asking me to take loan. I am not interested to take any loan and several times i have requested that please do not call or SMS me for loan requirement..

Please note this number for your action : +91- [protected]

Two wheeler Insurance premium debited, but didn't receive the policy.
My insurance policy for two wheeler is to expire on 6th July. So I used policybazaar to book a new insurance policy with Bajaj Allianz. However when I tried paying through Google pay, the money got deducted, however I didn't receive the policy and it's showing as if I haven't paid the policy premium.

Hi Team,

I need NCB (No Claim Bonus) CERTIFICATE of my policy.

Below is my Policy Detail.

Policy Number -[protected]
Policy Holder Name - Himanshu Jakhmola
Registered Mobile Number - [protected]

Thanks & Regards,
Himanshu Jakhmola
[protected]

Ur executive was not answered softly.His way of talking is not good for customer service When asking about my health insurance(star health comprehensive) he answered wrongly.He told covid 19 is not covered for my policy.So why he suggest such policy for me.I am totally disappointing with his speech.Pls contact me with fully known person about star health policy Thank u.

Dear Team
THis is worst thing and support from your end that i have to cancel my policy as first taken a policy from MaxLife from your portal gat a call from Mr Bhanu of policy bazaar that policy is not proper so you cancel the policy and told to get a HDFC Life Policy as he ask to send mail to Mr Shreesh ([protected]@policybazaar.com) so i mail it on dated on 10th Jun till date i have not got the my money refunded And today after 10 days i have taken HDFC Life policy say your document not clear i cant accept so request you to cancel my both policy and refund me my whole money as soon as possible
Lead ID : [protected]Max Life)Lead ID :[protected] HDFC Life)
--
Regards

Bipin Mangaonkar
[protected]

I have an issue my policy name and address

By Mistake done 2 wheeler insurance for different vehicle, so requested to cancel the insurance policy, but policy bazaar persons, informed to take another new policy and provide it for cancelling wrong policy. I have done as per their instruction, after submitting new policy, no status update provided on my cancellation request. Very poor service at customer care.

I was told by your executive that i should take star health policy. I informed her i jad covid and now i am negative. It is more 30 days of me being negative. But your executive did not bother to tell me that i will not get policy before 90 days. They took the money and now star health has denied my policy.
Just for tour target achievemnet you took the money from me and did not tell me the thruth.
Now you are telling i will get refund after 10- 15days.is this some kind of joke... I will complaint aginst you in ombusdman and get you selling license cancelled if you dont refund me the amount immediately.

Hi,
Myself KAMLESH K
My Health Insurance Policy number is : [protected], for which renewal was on 7thJune 2021 and i had made payment on 4th June 2021 as suggested by advisor, but today is 12 June 2021and still policy not received.
After i transferred payment on policy bazar team disappeared.
when ever i call Policy Bazar Customer care they just keep Apologizing for the delay and softly reply that we will...

I took a new car insurance with policy bazar in United India insurance on June 6th 2021. The insurance has been generated.
Unfortunately, car is cancelled due to dealer issue and car never went for registration. Immediately i called policy bazar and asked for cancellation, where there is no proper response. Every time i call, i get automated mails only.

Below was my mail:
Hi,

I had called your customer service yesterday and informed below issue.

My Booking ID:[protected], BALASUBRAMANIYAN United India Insurance Co Ltd.

Insurance taken for new car Ford Ecosport 1.5 TDCI Titanium+ SE.

NOW CAR is CANCELLED due to dealer issue. Please cancel my policy and advise further procedure.

Attached herewith the screenshot of cancellation mail sent to dealer for your reference.
Agent in policy bazar keeps fooling me
That he received only email and not screenshot.
They keep postponing this issue for 3 days. Just to take advance of 7 days of cooling period for insurance cancellation.

Request someone to resolve this immediately.