Policy Bazaar Complaints & Reviews

Hello Policy Bazaar,

It is ridiculous that daily 2 to 3 times, I am receiving this voice calls at all possible odd hours from Policy Bazaar for asking me to take loan. I am not interested to take any loan and several times i have requested that please do not call or SMS me for loan requirement..

Please note this number for your action : +91- [protected]

Two wheeler Insurance premium debited, but didn't receive the policy.
My insurance policy for two wheeler is to expire on 6th July. So I used policybazaar to book a new insurance policy with Bajaj Allianz. However when I tried paying through Google pay, the money got deducted, however I didn't receive the policy and it's showing as if I haven't paid the policy premium.

Hi Team,

I need NCB (No Claim Bonus) CERTIFICATE of my policy.

Below is my Policy Detail.

Policy Number -[protected]
Policy Holder Name - Himanshu Jakhmola
Registered Mobile Number - [protected]

Thanks & Regards,
Himanshu Jakhmola
[protected]

Ur executive was not answered softly.His way of talking is not good for customer service When asking about my health insurance(star health comprehensive) he answered wrongly.He told covid 19 is not covered for my policy.So why he suggest such policy for me.I am totally disappointing with his speech.Pls contact me with fully known person about star health policy Thank u.

Dear Team
THis is worst thing and support from your end that i have to cancel my policy as first taken a policy from MaxLife from your portal gat a call from Mr Bhanu of policy bazaar that policy is not proper so you cancel the policy and told to get a HDFC Life Policy as he ask to send mail to Mr Shreesh ([protected]@policybazaar.com) so i mail it on dated on 10th Jun till date i have not got the my money refunded And today after 10 days i have taken HDFC Life policy say your document not clear i cant accept so request you to cancel my both policy and refund me my whole money as soon as possible
Lead ID : [protected]Max Life)Lead ID :[protected] HDFC Life)
--
Regards

Bipin Mangaonkar
[protected]

I have an issue my policy name and address

By Mistake done 2 wheeler insurance for different vehicle, so requested to cancel the insurance policy, but policy bazaar persons, informed to take another new policy and provide it for cancelling wrong policy. I have done as per their instruction, after submitting new policy, no status update provided on my cancellation request. Very poor service at customer care.

I was told by your executive that i should take star health policy. I informed her i jad covid and now i am negative. It is more 30 days of me being negative. But your executive did not bother to tell me that i will not get policy before 90 days. They took the money and now star health has denied my policy.
Just for tour target achievemnet you took the money from me and did not tell me the thruth.
Now you are telling i will get refund after 10- 15days.is this some kind of joke... I will complaint aginst you in ombusdman and get you selling license cancelled if you dont refund me the amount immediately.

Hi,
Myself KAMLESH K
My Health Insurance Policy number is : [protected], for which renewal was on 7thJune 2021 and i had made payment on 4th June 2021 as suggested by advisor, but today is 12 June 2021and still policy not received.
After i transferred payment on policy bazar team disappeared.
when ever i call Policy Bazar Customer care they just keep Apologizing for the delay and softly reply that we will arrange a call back and never the response is received ..i have no word what kind of system they follow for customer support.
Also i list down policy bazar team to whom all i had contacted :
1. Policy renewal was initiated by : Deepika Shukla (PW19515).
2. Customer care i contacted for delay : Kanchan Tyagi (BPW24680), Bhagyoday (BPW25738), Mohini Yadav (BPW23878)

I 'm just expecting after this review, i receive my policy at the earliest.

Thank you.

I took a new car insurance with policy bazar in United India insurance on June 6th 2021. The insurance has been generated.
Unfortunately, car is cancelled due to dealer issue and car never went for registration. Immediately i called policy bazar and asked for cancellation, where there is no proper response. Every time i call, i get automated mails only.

Below was my mail:
Hi,

I had called your customer service yesterday and informed below issue.

My Booking ID:[protected], BALASUBRAMANIYAN United India Insurance Co Ltd.

Insurance taken for new car Ford Ecosport 1.5 TDCI Titanium+ SE.

NOW CAR is CANCELLED due to dealer issue. Please cancel my policy and advise further procedure.

Attached herewith the screenshot of cancellation mail sent to dealer for your reference.
Agent in policy bazar keeps fooling me
That he received only email and not screenshot.
They keep postponing this issue for 3 days. Just to take advance of 7 days of cooling period for insurance cancellation.

Request someone to resolve this immediately.

This is to imform that I, SHIKHAR PRASAD is having issue talking with your employee Mr. Amit kumar.
He is talking in a very disrespectful manner & teasing the customer(SHIKHAR PRASAD) about his financial condition.
Way of talking was unacceptable.
Very EGOISTIC PERSON.
Let me tell you this is not the first time, he spoke to me like that for SEVERAL TIMES!!
The reputation which i had for your company was good but after the conversation that i had with that fellow person, the reputation of yours really came down for me. Please look up to it. This is not tolerable!
All the recordings are already saved with policy bazar.

The contact number in which he called was [protected].

I am vishal i renewal my bike policy on 8/6/21 6:35pm through google pay i paid amount of 887rs of Insurence renewal amount but amount was deducted by my account but failed by policy bazar website not yet recived payment successful message or email paperless copy also
So kindly suggest me and Help from this reference id[protected]
Bike no KA-36-J-8712

Regards
Vishal Patil
Bangalore

First of all, I was doing just a random search and I started getting their calls. I asked them not to call me and they said once I enter my number, I give them permission to call them. I said I want to revoke my permission and they said it cannot be done. Second, I did not even create an account with them.
They have made my account with my details and I want it to be deleted permanently. They do not have the option to delete the account on their website. This is problematic.
Please delete my account permanently and I want no sort of communication from them.
my account is with email id [protected]@gmail.

I purchased a two wheeler insurance from policy bazar on 2/06/2021.The payment of 1491₹ is debited from my account I paid using upi phonepe but on policy bazaar Portal it shows transaction failed and phonepe customer support says its paid.I mailed policy bazaar support team but they didn't respond and also tried contacting customer service they says contact sales department but can't speak to representative to register my issue and now my money is debited and I don't get my policy
Transaction ID:PG33650478
Upi payment through phonepe

This is prashant kotkar l had purchased term plan of aegon Protect Plus Term Plan through policy bazaar application number ALI[protected] dated 17 may 2021 of Rs.929 but unfortunately this term plan is closed by aegon insurance company. So I request so many times to policy bazaar kindly refund my money. But they are not refund amount till date.

I have taken a two wheeler insurance policy from policybazaar.com. I paid the money via debit card. Money is deducted from my account but policy was not issued..
Kindly help me in this situation

I had requested for medical insurance for my mom and they offered an option through magma insurance. Policy Bazaar collected full amount of Rs 22478 on 10th April. But next day they came back saying only after medical test they could confirm the policy, after medical test the insurer declined the policy on 18th April 2021 (Ref ID[protected]. Until they they have giving promises to refund money and today they came back saying they need time may end 2021. There is no sense of accountability or ownership from policy bazaar, lacking professionalism in all forms and making the customer run for their money adding more challenges. The reference ID provided for refund is PB65071320. Once the policy has been declined, it should not have taken more than 2 business days to issue refund but all conversations with them are ending only with more pain. Please help resolve at the earliest.

I bought a health insurance.
They charged with an amount, which I paid in full on my Cr. card.
From next month of the payment, Policy bazaar also started the EMI on my card. Its been over a month and still no resolution.

I am looking for a refund.

Hi Team,

I took a policy with No - ([protected] 000) and it is high time i am writing you a complaint that even after several followups for name change in policy the needful has not been done.

This is a reference to the car (HONDA CIVIC - 1.8S MT) which is covered with your car insurance plan with a policy number of ([protected] 000). As part of the change of ownership, I have purchased the...

An amount of Rs6731 was debited to our union Bank account on 26.04.2021 on account of renewal of car policy. The payment was made while using site of Policy Bazaar.com. This payment went to Ibibo Web Pvt Ltd. Policybazaar claimed non receipt of payment and informed that the said company was not its payment gateway. Pl inform as to how and why the payment went to the said company while using your site. Did you authorise it explicitly or implicitly to receive payments on your behalf. Is it a web fraud. Customers are harassed for no faults. Internet is flooded with such complaints. Time, peace and even money is lost due to such inefficient companies. Their help centers are totaly useless and limit help for buying their products only.Can someone advise me about legal liability of Policybazaar.com in this case please.