Policy Bazaar Complaints & Reviews

Hi my name is anand kumar namani i renewed my insurance policy on 23 Aug 21 for two wheeler (AP20H8491) it has yet not renewed but amount deducted in my account .cell no:[protected]
kindly rectify my problem

Hi my name is Sanjeev i renewed my insurance policy on 20 Aug 21 for two wheeler (UP-32-DJ-0317) it has yet not renewed

Hello my name is anoop singh i had book a policy fir my car on dated 19.08.2021 around 5:30 pm that the payment was deducted and the customer care executive told me your policy will b generated with half an hour after one hour i called back to policy bazar customer care than they told me policy will be sent to your registered e mail id which is anoop.[protected]@yahoo.com but policy was not sent on dated 20.08.2021 i waited gor whole day but policy soft copy not recieved then i call back again PB customer care number he said your policy is confirmed but there is a technical issue so your policy is not generated. The policy will be sent to you by the end of the day every time i talk to PB cce they gave me the same reply (within one hour two hour) but policy copy not sent till date. My previous policy has been expired and i am travelling many places without car insurance i am afraid of chalaan. Who will be responsible if my car has a chalaan.???

I purchased insurance policy suggested by the agent, but company later rejected the policy and refund is also not done. since last three months EMIs are also deducting regularly from my account.

Your proposed Health Insurance details are as follows:
Reference Number: R/161130/01/2022/276947
Premium Amount: Rs. 25509/-

On 09/08/2021, I purchased a health insurance plan from Max Bupa via the policybazaar website.
My premium amount (Rs.53861) was debited from my account. But the transaction failed for some unknown reason.

It has been more than one week and I have received no clarity on why this problem has occurred, where the money is stuck, and when can I expect the refund of my money. I was reassured multiple times that I will receive a refund within 24-48 hours after the initial issue - this turned out to be untrue. In fact, the money should have automatically been refunded if the transaction failed, but it wasn't. Since then, I have not received any clarity regarding what exactly is going on.

Please call me at [protected] as I’m looking to get my 2 wheeler insured. It’s expiring soon, please call at the soonest.

I have tried to ask the representatives to call me as I need to discuss about the plan. But nobody does and my insurance is expiring soon. Please help!

I purchased health insurance from Policy Bazaar in December 2020 on EMI on the credit card. Due to some technical problem, my EMI was not deducted on the 7th of August 21 and I raised a complaint against this and I was told that I will receive a payment link within 30 minutes but I did not receive any payment link, and the next day I got a mail from the insurance company that my policy is canceled due to non-payment of EMI. i enquired about the grace period for the payment of EMI they told me it is 7 days and I have already raised the request on the 13th of august. There is sufficient balance in the credit card and other EMI's are being deducted on the scheduled date. Now Policy Bazaar is saying they can not help me in this regard and this is all my fault that I have not made the payment on time. Because of the negligence of the company my policy rcanceled. My compalint id is - PB84484204

This complaint is against Policybazaar and their employees Mr Mihir Milan, who sold the corporate policy of Self, Spouse and 4 kids. Before policy, he said we can add spouses and kids once the policy is started and that can be added by the employees. Later, once we bought the policy, we were denied to add the Spouse and children and they said, it can't be added in mid term however it is a fresh policy and we were never told that we need to give them data beforehand which I could do if i was told upfront.

Now, I have been emailing them for the last 2 months and still no response from them.

Please help us to solve this matter.

Just to clicked policy bazaar website from that day getting repeated calls even though i informed tele caller that am not interested but daily two calls while driving, while in meeting.

I clicked Policy Bazaar.com advertisement in some website suggesting to compare term plans and this was my mistake to enter their website.It asked for contact details before revealing the information(though those information will be already available in the each Life Insurance Website itself) and when I gave my Mobile Number. The Website said, Your number is listed in "Dont Disturb Category". You need to accept and allow Policy Bazaar to call you regarding policies and there was an "Accept" Button and I did not click the button and closed the website.

Then after that I am getting hell of calls from Policy bazaar asking to buy insurance(Insurance is a Subject matter of solicitation) and how much ever times I explained I am not interested in their services. The calls continued.

Tele calling person was very rude. Even i said them am not interested.
But Still I am getting Two Calls daily. Policy Bazaar Telecallers or whoever they are acting like stupids and not understanding.I feel if they dont change their business strategy and plan, they will end up soon.

I know there are many other who had experienced this and sitting quite out there.I am writing this to create awareness among other customers.

Maxlife online policy taken through Policy bazar however when I approached them for freelook cancellation there is no support from them. Policy bazar helping only for purchase of policy through them however when their customer had an issue they totally ignoring which is not correct. They should help their customer for purchasing a policy as well as to cancel the policy which has taken through them.

Seeking immediate action to solve the issue. Made complaint to Maxlife but due to their very worst customer service, nothing has happened to my complaint raised on 22-07-21 till today.

Your immediate action is highly appreciated.

Sir, my car insurance by united insurance company by policy bazar.
My car insurance bill reimbursement pending last three month. And your executiveis making fool last three month. So please reimburse the insurance bill early to possible .

I m feelibg very bad experience with policy bazar...

I bought a two wheeler policy from Policy Bazar(United india insurance
United Third Party), for which money (Rs. 1212) got deducted (through phonepe, [protected]@YBL), but the insurance didn't get processed and there is no confirmation regaring a refund.

Sir, I payed 6 months premium to start term a insurance on July 6th 2021. But till now they are not started the insurance. But they told to fill up vivid questinare. But they are not sharing the form. I think it is doing intentionally by policy bazar along with bharati axa for delaying. Beware of these types of fraud companies while taking long term policies. Government has no regulations for taking payments from customer and intentional delays. Better go for well established honest companies policies like HDFC life or icici Lombard.

I had informed in advance and was given the assurance (by agent Aman Goel) that my health insurance would be issued as a port in policy ([protected]) but instead they issued my health insurance as fresh policy and have been contacting them for days now to fix the error that they have made . The relationship manager Mehtab Khan assigned to me is of no help, doesn't speak english and all he have to say is he has highlighted the issue to supervisor and he is looking into this matter .

The team took the money to generate term insurance policy from the past one month. They have been contacting me for test for which I have given my blood samples every time. Still I am waiting for my policy to get processed.

I am contacting them each time to give me an update but every time I have to call them to get an update.

Moreover, today the policy got rejected mentioning the reason as high thyroid. I recently got my test done just 5 days back and everything is normal as per the reputed lab results. However, the polocy bazaar team is mentioning it is not the case. Now, I need more clarity if they have a different report for which I have been asking from them. There is no response from their end - neither for my previous blood sample and nor my latest blood sample.

If the policy is getting rejected for this reason, atleast they should provide the report and share with the customer proactively rather than cancelling on their own.

I purchased a policy on May 31, 2021. And today is July 31, 2021, and my policy hasn't been processed yet.
As instructed by Policy Bazaar, I completed my medical check-up from the center assigned to me. Here's a screenshot of the message I got from Policy Bazaar via WhatsApp. I completed my medical checkup on June 5, 2021, as mentioned in the message
After completing the checkup, I had many bad experiences from the Policy Bazaar service. My application's status hasn't changed yet. It's still the same.

These are the executives I talked already:
Anmol Dutta (BPW20565)
Simran Kaur (BPW21694)
Vaibhav Thakur (BPW22439)
Priya (BPW10493)
Divya Dubal (BPW22449)
Tarun Mavi (BPW22338)
Mansi Barjatya (BPW18840)
Mohd Shadab (BPW23193)

I talked to these executives from Policy Bazaar. Every time I enquire about my application, they all say the same thing. These executives make fake promises and assure me that my application will be processed in two days and it's been two ### months now. I am writing this on July 31, 2021, and still, my policy hasn't been processed.

Please delete my account permanently from your data as I dont want to receive any calls from you. Daily calls are very annoying and I don't want to buy any policy from you. My email id is [protected]@gmail.com and phone number is [protected]. Check and delete my account.

Refund is pending

Arshad Husan
Udaipur, Rajasthan
I've purchased thirty party car policy via policy bazaar on dated[protected] and policy bazaar not provide the policy on dated 06-07/2021 due to some technical error, after 4-5 days I have cancelled the policy on dated 06/07/2021. The payment was done during the policy purchase time. But still now, i ve not received any refund details regarding the cancelation.

Please address this concern as soon as possible and let me know if you need any other information from me.

Vehicle
MARUTI-ALTO
Registration No
RJ27CA5120
No Claim Bonus
0%
Policy Start Date
05-Jul-2021
Plan Term
1 years
Renewal Due On
04-Jul-2022
IDV
₹ 0
Booking Date
02-Jul-2021
Booking ID
[protected]
Application No
PB4411PG[protected]

Thanks
Arshad Husain
[protected]