Policy Bazaar Complaints & Reviews

I was renewing my motor bike insurance with policy bazaar on 20th of december 2020 i did a payment of 2205/- for the insurance of the bike along with 15 lakh accidental insurance cover for me the insurer was iffco tokio
booking Id[protected]. i got a sms from policy bazaar on 20th dec 2020 at 08:27am stating that the payment of 2205 is successful for the purchase of your two wheeler policy. i logged in to my account there was no policy. i waited for a day still there was nothing reflecting i had asked for a callback from policy bazaar i never got the same and my current policy expired and i didnt have a fresh policy so on 21st december i placed a fresh policy from sbi and it was issued.
after calling policy bazaar they informed me that the payment of 2205 was done but policy was not generated and a full refund will be issued but however i received only the refund for the accidental insurance cover for 15lakhs and have not received the payment done to iffco tokio for the insurance of my motor bike. its been a continuous follow up with policy bazaar and i am fed up with their delay tactics .

I had taken a term insurance policy with ICICI prudential through Policy Bazaar last year and had paid the premium thru a Credit card. Afterwards, I came to Canada with PR visa and couldn't go back because of Covid-19 scare. Without my authorization, the policy renewal premium was paid and I even received no notification of the transaction. It was brought to my attention after I saw my credit card statement for the month.
When I spoke to the customer service, the representative informed me that all credit card payments are put on auto-debit mode, which is bizarre as I wasn't informed or asked for authorization for the same. Further, they can't reverse it as the payment is made to the insurer company. The insurance company has the policy of no refunds post payment, which is again a fraudulent.

I was got a call from policy bazaar on 3rd Nov to get the policy renewed which was expiring on 27th Nov, so as suggested by sales person i made the payment of 11533 rupees to get the policy renewed, a month got passed and the policy still was not been renewed, so i called policy bazaar to get the status, the policy bazaar executive told me the system is showing shortfall amount of 2000 rupees, so i asked her to refund the amount which i have paid as i am not willing to pay more money, so she raised the request on 5th Dec to initiate the refund and asked me to wait for 15 working days to get the refund, now it is almost one and half month and i am still struggling to get my own money back, whenever i am calling policy bazaar i am getting an answer it is in process. and today even my call is not getting connected to policy bazaar.

My registered number with policy bazaar is : [protected]
service request ref ID: PB67328841

Dear SIr,
Dear Sir/Madam,

With reference to the subject matter, please note the date agreed for the commencement of pOLICY is 5th Januaty 2021 and not 28th December 2020.

I have tried several times to message this to your team and no answer for the same.

i will not accept this until you revise the date of commencement.
Please note please note i have not received my revised policy with revised date as requested

many follow up and no answer, honestly you guys are fraud and insane people
never supportive...

just want confirmation will you do it for me or not???
else return my money by policy cancellation

matter urgent and need your response..

not that i will not renew my car mulikya and all consequences are under your account.

i will lodge a complaint in Dubai police and RTA as well if you not responded with solution by this day

last and final request

Inspite of being on DND I keep getting calls from. Calls range from 2-5 daily. I have mentioned that I do not want to avail any of their services or products. By just making an inquiry I ma suffering from so many unsolicited calls.

I purchases a policy from policy bazaar and paid Rs. 3872. My payment is deduced but I didn't receive any policy or confirmation of policy being purchased on my email. Even its not reflecting in my policy bazaar dashboard.
bank receipt attached.

I purchases a policy from ploicybazaar and paid Rs. 12994. My Booking ID is :[protected], Order ID is: PB27894153. My payment is deduced but I didn't receive any policy or confirmation of policy being purchased on my email. Even its not reflecting in my policy bazaar dashboard....

My RTN on policy bazaar is [protected]

On 6th jan 2021, last evening i purchased an insurance policy for my two wheeler.
Amount got deducted and simultaneously their app got a lag/freeze.
I paid from UPI for the first time.
They showed payment pending in an email message.
Then i opened the message and again paid. This time i used debit card method.
Now policy was showing in my account.
But what about my money which got deducted in the first place.

I have purchased insurance for my new car from policy bazaar on 17 December the policy was o[censored]nited India insurance but due to some issue policy was not generated so after discussion with customer care executive I cancelled the policy on 18 December they said that as policy is not issued refund will be processed within 7 days but even after 15 days they are asking extended timelines.

Hello,

Sir, I'm officially registering a complaint against Policy Bazar and Bajaj Allianz have requested to cancel the policy I took from them within 30 days of activation becuase of financial reasons. The customer executive said they will give 100% cashback if I cancel it within the 30 days of activation and I made a number of email conversations and calls to make them cancel the service and they told it is under process. But they not only didn't cancel the policy but also charged my credit card again this month for the same policy of about 5112 rupees.
My policy number is [protected]
And my application number is: [protected]
The service request number is: 91800852

I have paid Insurance Premium amounting to INR 91348 on Dec 7, 2020 towards renewal of health insurance for 3 years from Dec 11, 2020.

However as on Jan 3, 2021, neither Insurance Policy nor refund of Premium has been granted. There has been 5-8 follow-ups been made however every time Policy Bazaar executive is requesting for extended timeline.

Please intervene and close this matter on priority
Ref. ID[protected]
Old Policy No. : [protected] 002

Payment has been debited from my account for two wheeler insurance renewal but didn't received policy copy

My name is abhinash dash. I don't have any issue with policybazar but issue is without my concern my mobile number is misuse by one person. His name is shibasis namdev.his mobile number([protected])He is also mentioning his mail id but misusing my mobile number. Due to that policybazar agent calling me enormous time but i dont know anything about it that calls.. Even I am sharing u the screenshot of that where he(shibasis namdev) mentioning...

Dear sir,

On 21 dec 2020 I have done the payment for job loss income policy from policy bazaar. After the payment additional data to fulfil to complete, but network issue web is closed. But not showing after network and not showing payment receipt also in app.

No of times i send the complaint through mail and called to toll free no. care of policy bazaar. They are not reverting back.

Attached the image of my transaction details also.
Pls revert the amount to my bank account.

I would like to bring your attention towards my refund on booking id[protected] and ticket number PB21559739. I have cancelled my policy on 20 oct 2020 its more than 2 month now but didn’t have received my refund amount. Now its irritating me to taking follow up for refund every time there is excuse.

Policy holder name . Madhukar patil mobile.no.[protected]

On 23/12/2020, I used policy bazar website to renew my two - wheeler insurance at united India Insurance. my account was debited with the premium of Rs. 1530/- at 11.15 am and again My account was debited with the premium of Rs. 1530/- at 11.19 am used SBI credit card ending 4586 but the transaction somehow failed and amount debited two times kindly refund my debited amount back to my credit card ending 4586 as soon as possible.

On 22/12/2020, I used policy bazar website to renew my two - wheeler insurance (Expiring on 02/01/2021 at United India Insurance. My account was debited with the premium of Rs. 1238/- at 11.26 am used Indian Bank Net banking but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
Request to return my money at the earliest.

Vehicle No KL25F2268br...

As I have opted for bike insurance through policy bazar for Bharti Axa 1 Year Third Party Cover, an amount of Rs- 887/-was debited from my bank account and i got a message confirmation for the same from policy Bazar but after that there is no progress was reported and policy copy not received yet .so kindly solve this issue as soon as possible.

I purchased a two wheeler insurance of royal sunderam from policy bazaar website. The payment wsd successful. I have got a text message for the same from policy bazaar and my bank. However, I havent received the policy. I have tried calling policy bazaar multiple times. They promise a call back but I never received a call. Kindly resolve at the earliest.