Policy Bazaar Complaints & Reviews

It shows my email id invalid

I had bought a plan from policy bazaar, plan name is Bajaj capital guarantee solution, i had paid Rs 8148 for this plan on 9 july 2020, because of some medical and finencial issues i cancelled it but i received only Rs 3600 rest amount of Rs 4598 is still pending, for that i am continuesly following policy bazaar but they are not doing anything

Application number :-
[protected] for Rs 3600
and [protected] for Rs 4598

Thanks

Name :- Palak
Contact :- [protected]
email :- [protected]@gmail.com

I've bought the policy, paid money, but they have not issued policy. They have just scammed the money. It has been 20 days. No response

I purchased SBI general Arogya Sanjeevani policy on 18th July 2020 from Policy Bazaar and cancelled it. The refund is still pending till date. I cancelled within 15 days of the policy issued.

Every time I raise a query in the policy bazaar app, it sends me an sms stating my refund will be processed within 15 days. Its been more than a month now!

On 31.8.2020 i had tried to pay my two wheeler insurance to sbi general insurance through policy bazzar website, first msg came policy bazzr saying "your policy issued with ref. No" for ₹ 974, after few minutes message came back again saying "for re attempting and if dedicated coordinate with bank" but still now i have not refunded.

Name of Complainant : Nagin Sharma
I went to policy bazaar website to renew my policy as i found attractive offer here.
On 31 Jul 2020 i paid Rs. 4862 for Private Car - zero dep Comprehensive insurance with 50% NCB from policy bazaar .
On 31 Jul 2020 afternoon I got a call from policy bazar stating that i have to pay rs . 187 as there was NCB 35% for this year but it was shown 45 %. I paid the money as per the email received. Few days later (8th August 2020) the customer executive told me the video inspection has validity of 24 hours the session has expired I have to upload new video. I was under quarantine period (which was told to the company ) after completing the quarantine period (14 AUGUST 2020) I uploaded the video and received successful message. Later I was told the video was not being played on their end I sent another video 16th august 2020) the response was same. I changed my phone and uploaded the video on 23rd August. Today only I received a message that 90 days grace period is over you have to pay extra if you want your policy. After completion of 90 days of expiring of my policy the company now told me regarding the grace period. I have paid the money on time, even the company's error. Uploaded the video application glitch uploaded another time same thing happened. Now they ask for money at the verge of ending of 90 days grace period. They ask me to take money back at a time where my NCB is over.

I have bought two covid kavach policies, it is very sad to say post receiving of policy (For reference one of booking id[protected], and there was an option from the insured side to avail hospital daily cash (Which was represented as "wise decision" in the policy).

But from policy bazaar why this option was not provided while availing in this policy? Believe this is not only for me but it might also include all of them who bought it!

Multiple times i have requested to provide the policy issue, but not received unless from insurer. It is a very unpleasant service since i have contacted multiple times and requested a call back from your supervisor/manager but not received yet.

Noticed, policy bazaar staff will be after to sell their policies but not the same response post buying the policy. Certainly, this causes unpleasant service!

Also very delay in issuing policies in need of this situation.

Please help me in getting soft copy

I had purchased hdfc termlife plan from policy bazar through online, agent said max 10 days it will take to receive softcopy, but by now it is morethan 1 month, policy bazar is not taking necessary action and necessary help to customer who paid. I really had no intention to raise complaint here, i followedup manytimes with policybazar and send lot of mails to hdfclife and finally no use, no one seems bothering after paying money.

It seems policybazar person calls you i[censored] visit page immediately and followup you till payment, but once payment is done, they seems not taking care that customer received softcopy or not and seems they not even worried about customer money and service. So which means they just need money and not giving proper service to customer. I request policybazar to correct this problem from their side and send soft copy to my registered mailid as early as possible

Mydetails:
Productname: click2protect plus
Policyno: 22754721
Amount paid: 1, 61, 621
Clientid: ds695915
Paymentdate approx: 12/7/2020
Current date: 17/8/2020

IHi Team,

I opted for Star Health insurance policy through policy bazar for my mother.Afterward I made a payment of Rs 31443/- on 21/07/2020 through my Credit Card .
I submitted documents for pre-existing disease of my mother afterwards when they asked for. But after few days star health rejected to grant policy and i got an email for refund intitiation on 31st July, 2020 that i will get amount back into CC by 16/08/2020.In the middle of it i tried reaching many employess and customer support of policybazaar and they all lack in providing genuine information and support.
Its already ~17 days my amount has been with them.Please help me in getting my money back into my Credit Card as soon as possible.

Jitanshu Srivastava
U-77/7, DLF Phase 3, Cybercity, Gurugram-122010
Policy No. Star Heahth Comprehensive Insurance
Mob.No. [protected]
Email - [protected]@gmail.com

I had canceled the policy, but the amount has not been refunded, when try to bring the status up with customer care, they say somthing which i cant understand and they say that it will take 15 days to refund, but it has been more than 15 days, no money has been refunded

Today[protected], I paid two wheeler insurance through policy bazaar, ihave debited policy amount 888(eight hundred and eighty eight rupees) in my account two times i.e first time 888rs debited through phonepe to collect id is HDF76C813F9A6B1462E94C26C6E, SECOND TIME 888rs is collect id is HDFF7A6F59E87C442F6BA6C06B, please credit my amount 888rs in my account as soon as possible. thank you my name is ramankutty anil Kumar

Hello

On july 31 policybazar has taken 10000rs from my account and i don't initiated it from my side. Kindly do the needful and return back to my account.

Hello I do not have any policy with policy bazar but today 2500/- has been auto debited from my icici bank account with transaction detail named as VSI/www.policyb

Please check why this amount is debited from my account

Dear pb,

Trust you are doing well,

I would like to bring to your notice that as a customer of policy bazaar with a cell number [protected], i am really feeling cheated and frustrated because an unauthorized transaction of rs.14106 was debited from my credit card/acc. Number –xxxxxxxxxxx7009 card on[protected]:29:43 pm. Surprisingly, i have not received any otp or any alerts prior to debit. As per rbi...

National insurance company my policy no[protected] my customer id not provide

My phone number is [protected] plz delete my number from your data base
So that i cant received calls or sms from your side

Today i got a call from mr. Deepak from [protected] landline number. He on starting of the call, started to reprimand me for not answering his call and also was asking as to why i didnt pickup his calls. Kindly look into the matter as he kept on arguing as he have spent 22 mins explaining me a policy and thus it was my moral duty to respond to all the gurgaon calls (Which are unknown to me) assuming that it was mr. Deepak of gurgaon office of policy bazaar and not picking up his phone call (Which he was doing from different landline numbers). He kept on arguing with me as if committed a crime on giving my genuine mob no on policy bazaar website for comparison of policy.

I insure for car policy from Bajaj Allianz thru policy bazar with reference id[protected] and twice car inspection done but both was rejected due irrevalant reason mention and I call customer care to cancel but not yet received any mail or message from policy bazar atleast there should message that I opt for cancellation which is process of every company to send details of complaint process thru customer care.

Team,

Have taken a car policy through policybazar with oriental insurance, policybazar requested for self-inspection video. We have done it twice but in vain, they rejected both, 1 they gave reason, 2nd no reason.

Now they are not cancelling my policy and refunding me, they are forfeiting the money.

Please take action immediayely.

Hi joshita das nandy,

*ref. Id:[protected]*

We have received the inspection video of your car with registration number wb08a5114. We will get back to you with an update within the next 24 hours.

If you do not wish to receive important messages on whatsapp click here http://pbaz.in/2FD857F

Thanks for choosing *policybazaar.com*

Hi,

I bought a term insurance policy - number - ref. Id[protected]. After 3 days, due to personal reason, i had to cancel the policy. As policy bazaar has a refund process too, so i raised the refund request. Now, the representative who helped me to buy the policy called me up. He spoke to me rudely stating that the payable is just 1300 per month and i cannot even afford it.
This is not the right way. He kept on saying lot of things. I have the entire call recording with me. When i tried to raise complaint in policy bazaar website, i realized that their option of raising the complaint does not work properly.
This is a case of harassing customers. If the policy issuer has the policy of refund, then why am i liable to hear such disrespectful words from a representative??