Policy Bazaar Complaints & Reviews

The customer executive from Policy bazaar.com called me from the number ([protected]) on the date [ 01/10/2020] at time :16:04.

he asked me why you are not purchasing a policy from them, I replied that I will talk to my financial advisor and reply you, and then the customer executive from policybazaar.com started insulting me over the phone call, criticizing me harassments.. It was a very unprofessional way of talking to a customer.. unethical manner..
and also he replied very rudely to me on the given WhatsApp no.

Company Name : Policybazaar.com
Customer executive Name: Vicky Sharma.
Mobile no. [protected]
company no. [protected]

I have purchased 1 corona kawach policy (Edelweiss General Insurance) from policy bazaar.com for my parent considering cashless facilities at NKH Hospital in KORBA Chhattisgarh 495677.
Now policy bazar and Edelweiss both are saying we don't have tie up for cash less, But during policy selling they said we have cashless facilities there and it was appearing in website at attached.
kindly take strict action against policy bazaar and Edelweiss insurance company both for cheating the people and being unsupportive to the customer.
i am OUT OF INDIA, No one picking up my call neither from policy bazaar nor from Edelweiss General Insurance now.

Below given is the summary of the issue. Policy bazaar is aware of the issue as i called them too for help and drop emails too, however they never responded back to my emails and not taken any action to resolve this issue

This is regarding my policy (Bajaj allianz) which i bought through policy bazaar. My first concern was how the autopay was set up as i did not ask to set up, later i realized when i made the payment there...

Hello,

I have been facing issues with a refund application on the cancellation of Term insurance as below attached.

It has been three months since I have been following-up with your team but getting nonfavorable response on it. Every time your executive says, the refund should get processed by this week next week but to date, I'm not have received it.

I request to kindly be responsive and help your client instead of calling for new business every time.

While getting new business your team seems quite responsive and quick but while providing service it doesn't seem to be the same.

Clients have to face a lot of problems due to this so kindly improve your response time on service instead of acquiring new business it will help you in long term.

Looking forward to receive final service and help on my refund application.

Dear sir
I am requesting to name change in car (Pb02u0444) policy in 4 sep 20 and i am sending to all documents in policybazaar and pay to payment but not responding in policybazaar properly in 20 day. And i am sending to email again to again but not responding.
So please i request strict action
Sumit kumar
Mo. [protected]

I have purchase motor insurance policy renewal from policy bazaar & found that agent has enter wrong vehicle details when i shared my old policy copy, i have raised a request for this rectification with both policy bazar & edelweiss insurance after 2weeks of time, now they have decline my request stating no modification or cancelation possible & suggesting to purchase new policy for my car again. So iam requesting your help to get me a solution for this issue refund or edit the correct details in my policy

My car insurance not update in rto side till date

It shows my email id invalid

I had bought a plan from policy bazaar, plan name is Bajaj capital guarantee solution, i had paid Rs 8148 for this plan on 9 july 2020, because of some medical and finencial issues i cancelled it but i received only Rs 3600 rest amount of Rs 4598 is still pending, for that i am continuesly following policy bazaar but they are not doing anything

Application number :-
[protected] for Rs 3600
and [protected] for Rs 4598

Thanks

Name :- Palak
Contact :- [protected]
email :- [protected]@gmail.com

I've bought the policy, paid money, but they have not issued policy. They have just scammed the money. It has been 20 days. No response

I purchased SBI general Arogya Sanjeevani policy on 18th July 2020 from Policy Bazaar and cancelled it. The refund is still pending till date. I cancelled within 15 days of the policy issued.

Every time I raise a query in the policy bazaar app, it sends me an sms stating my refund will be processed within 15 days. Its been more than a month now!

On 31.8.2020 i had tried to pay my two wheeler insurance to sbi general insurance through policy bazzar website, first msg came policy bazzr saying "your policy issued with ref. No" for ₹ 974, after few minutes message came back again saying "for re attempting and if dedicated coordinate with bank" but still now i have not refunded.

Name of Complainant : Nagin Sharma
I went to policy bazaar website to renew my policy as i found attractive offer here.
On 31 Jul 2020 i paid Rs. 4862 for Private Car - zero dep Comprehensive insurance with 50% NCB from policy bazaar .
On 31 Jul 2020 afternoon I got a call from policy bazar stating that i have to pay rs . 187 as there was NCB 35% for this year but it was shown 45 %. I paid the money as per the email received. Few days later (8th August 2020) the customer executive told me the video inspection has validity of 24 hours the session has expired I have to upload new video. I was under quarantine period (which was told to the company ) after completing the quarantine period (14 AUGUST 2020) I uploaded the video and received successful message. Later I was told the video was not being played on their end I sent another video 16th august 2020) the response was same. I changed my phone and uploaded the video on 23rd August. Today only I received a message that 90 days grace period is over you have to pay extra if you want your policy. After completion of 90 days of expiring of my policy the company now told me regarding the grace period. I have paid the money on time, even the company's error. Uploaded the video application glitch uploaded another time same thing happened. Now they ask for money at the verge of ending of 90 days grace period. They ask me to take money back at a time where my NCB is over.

I have bought two covid kavach policies, it is very sad to say post receiving of policy (For reference one of booking id[protected], and there was an option from the insured side to avail hospital daily cash (Which was represented as "wise decision" in the policy).

But from policy bazaar why this option was not provided while availing in this policy? Believe this is not only for me but it might also include all of them who bought it!

Multiple times i have requested to provide the policy issue, but not received unless from insurer. It is a very unpleasant service since i have contacted multiple times and requested a call back from your supervisor/manager but not received yet.

Noticed, policy bazaar staff will be after to sell their policies but not the same response post buying the policy. Certainly, this causes unpleasant service!

Also very delay in issuing policies in need of this situation.

Please help me in getting soft copy

I had purchased hdfc termlife plan from policy bazar through online, agent said max 10 days it will take to receive softcopy, but by now it is morethan 1 month, policy bazar is not taking necessary action and necessary help to customer who paid. I really had no intention to raise complaint here, i followedup manytimes with policybazar and send lot of mails to hdfclife and finally no use, no one seems bothering after paying money.

It seems policybazar person calls you i[censored] visit page immediately and followup you till payment, but once payment is done, they seems not taking care that customer received softcopy or not and seems they not even worried about customer money and service. So which means they just need money and not giving proper service to customer. I request policybazar to correct this problem from their side and send soft copy to my registered mailid as early as possible

Mydetails:
Productname: click2protect plus
Policyno: 22754721
Amount paid: 1, 61, 621
Clientid: ds695915
Paymentdate approx: 12/7/2020
Current date: 17/8/2020

IHi Team,

I opted for Star Health insurance policy through policy bazar for my mother.Afterward I made a payment of Rs 31443/- on 21/07/2020 through my Credit Card .
I submitted documents for pre-existing disease of my mother afterwards when they asked for. But after few days star health rejected to grant policy and i got an email for refund intitiation on 31st July, 2020 that i will get amount back into CC by 16/08/2020.In the middle of it i tried reaching many employess and customer support of policybazaar and they all lack in providing genuine information and support.
Its already ~17 days my amount has been with them.Please help me in getting my money back into my Credit Card as soon as possible.

Jitanshu Srivastava
U-77/7, DLF Phase 3, Cybercity, Gurugram-122010
Policy No. Star Heahth Comprehensive Insurance
Mob.No. [protected]
Email - [protected]@gmail.com

I had canceled the policy, but the amount has not been refunded, when try to bring the status up with customer care, they say somthing which i cant understand and they say that it will take 15 days to refund, but it has been more than 15 days, no money has been refunded

Today[protected], I paid two wheeler insurance through policy bazaar, ihave debited policy amount 888(eight hundred and eighty eight rupees) in my account two times i.e first time 888rs debited through phonepe to collect id is HDF76C813F9A6B1462E94C26C6E, SECOND TIME 888rs is collect id is HDFF7A6F59E87C442F6BA6C06B, please credit my amount 888rs in my account as soon as possible. thank you my name is ramankutty anil Kumar

Hello

On july 31 policybazar has taken 10000rs from my account and i don't initiated it from my side. Kindly do the needful and return back to my account.

Hello I do not have any policy with policy bazar but today 2500/- has been auto debited from my icici bank account with transaction detail named as VSI/www.policyb

Please check why this amount is debited from my account