Policy Bazaar Complaints & Reviews

Enough o[censored]r calls, if i want a policy i will do it my self. Dont harras me day i. And day out.

Hi team,

This is to inform you that i have scheduled call from policybazar but not received yet.

This is regarding my hdfc life click to wealth of my existing plan. I have already paid premium of rs. 5000 on 13th jul'2020 through net banking.

However it is deducted again from my credit card which is registered on policybazar for auto debit.

There was confusion on whether policy registered for auto debit or not hence i made payment through net banking.

Request you to please reverse payment of rs 5000 which is paid through credit card.

My policy details is given below :

Name: vikaskumar singh
Email: [protected]@gmail.com
Contact no: [protected]
Policy no: 22652051
Date of transaction: 13th jul'2020

Kindly do the needful

Thanks,
Vikaskumar singh

Sir may car rj25ca5379. Insured in oriantal thrue policy bazar. My car accident claim not issue. Bill invoise sand to policy bazar. So i want do

Sir,
With reference to above, my issued policy vide no.[protected]Plan. Life sanchaya plus) has not been updated as my desired option. Please, it may either be updated accordingly or cancel this policy immediately with refund my all payments to my bank account as early.

It is requested to respond to resolve this issue in my favour.

To, dated :[protected]
The owner, managers and trained workers.
Policy bazaar.

Sub : company doing fraud with the innocent people of india.

I purchased a term plan after so many telephonic calls by madam karishma, representative, policy bazaar of canara hsbc oriental bank of commerce life insurance on 3rd june 2020. Madam karishma said me to pay the amount rs. 21, 585 and fillup the details on the sent links. After payment, i tried but i can't write in that link. Then she said she will write on my behalf. She started asking me my details & filling in their records. After that, she told me she will send a what's app no., i should send my legal documents when i feel free and an email will come for medical. Then i said i will never go outside for any medical please send them at home for medical in this coronavirus period. She said that i don’t need to go anywhere the medical team will come to my home.
The next day i saw that she added my name wrong (Ist fraud). I did complain of cust. Care and also write an email to correct my name.
2nd fraud happened here when i received an email where was written to go a clinic for medical and also attached google maps for direction but the address was missing. I tried to contact her, but she was not attending my phone calls. Then dishearted i decided to go for medical checkup.
3rd fraud happened when i go for a medical checkup that location was wrong in that google map. I tried for 2 days, but there was no clinic. I did complain about on cost. Care but they were just listeners, not the solution maker.

After every 2-3 days, i was trying again and again to call cust. Care. Then i received a phone call & he told me that he will help me with a medical checkup. He gave me an address, that was another place and far from that place of google map.
And when i went that clinic for medical checkup. After half an hour my number came but they told me that they did not receive any mail from policy bazaar/ canara hsbc with the name of sanjeev kumar (4th fraud). So i went back. I tried both given numbers but they didn't reply, even i waited for 2 days for a reply back from that number (5th fraud).
After that, i tried to call cust. Care but till today nothing is happening. For the last 1 month, every time they times misguide me like b
I sent an email and call to canara hsbc oriental bank of commerce life insurance. They told me my name is correct in their record, this is pending from policy bazaar they must change in their records. Although policy bazaar has my all legal documents but not interested to change my name in their records because their intention is to use innocent indian people's money for maximum time in their own business.
After so many calls and email policy bazaar’s reply is negligible. It shows they are working with malafide intentions for fraud. I shorty remember they did the same with my 4-5 years before too. I will search for that also. So it means the full company is standing on fraud and cheating.
Now policy bazaar is not picking my phones on cust. Care. Now they are showing me a new client and didn't reply back.
This is a clear case of fraud. Policy bazaar taking money from innocent people almost rs.500-600 crore every year and getting benefits as interest from their bank account to increase their income from innocent people’s pockets and after using their money 1-2 months or more than that they will refund so they are out of this fraud by law. Till then they will get the benefit of interest from their bank account. This is a good fraud trick to make fools instead, tell the truth to the people they will not get that insurance. Company showing beautiful dreams to their clients instead of telling the truth to collect their money to use for a few days. But in reality that clients come to protect their family life but they get fraud from the company. Company is wasting time and using the money of their clients. I also saw so many complaints on different websites against this company.
Now, this fraud case will handle by my advocate
Thanking you
Sanjeev kumar
R/o bf-108, janak puri
New delhi-110058
(M) [protected]
Copy to
[protected]@govmu.org
[protected]@delhipolice.gov.in
[protected]@irdai.gov.in
Delhi. Pdgit. Admn. [protected]@incometax.gov.in
[protected]@sebi.gov.in
[protected]@canarahsbclif

Dear sir,
Greeting to you,
This is very irritating to write mail every time. I have already raised a request to cancel my one of the two wheeler insurance in which by mistake i have given wrong number.
Policy bazaar has never helped me, when ever i have asked a solution's for that. People sitting at customer care are least bothered to reply, i think they have auto generated mails which comes to the customer when asked about the solution.
I have given all the relevant details about it but still no answer.
And how long does it take to cancel and refund the money.
Here once again i will give my details
Name - priyanka singh
Policy to be cancel -[protected]
Amount was -961
Date of issue was-3rd june 20
Ph. No -[protected]

Regards
Santosh

On 30/06/2020, i used policy bazar website to do my two - wheeler insurance with bajaj. My account was debited with the amount of rs. 888 at 7:01 pm but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
Apparently policy bazar used the payment gateway payu. My grievance is against both these service providers. Neither of them has acknowledged. No assurance till now of resolution.

While advising a policy which i have purchased, agent of policy bazaar ansu kumar, pw 20725, gave me wrong information stated that "the maturity amount will be exempted from all kind of taxes, totally free from tax and same thing you can see in policy" but i couldn't find in policy document that the maturity amount is free from all kind of taxes.

The same thing i asked from hdfc they said "5% tds will be deducted from maturity amount"

Why the agent gave the wrong information?

We booked the term plan policy with policybazaar.com on 13th april 2020 for the insurer bajaj allianz. All the documents were submitted online and we received the confirmation on mail. Further, we were daily getting calls to schedule tele-medicals, but no one called from medical team at the scheduled time and no one confirmed or taken the onus to get the medical test done. We got the mails or confirmations that all the documents submitted and reply waiting from insurer and will be issued after medicals.
However, we for reply from insurer after 70 days on 21st june 2020 that the refund is initiated due to pending medicals.
After using the money for 70 days and wasting out time, we received no results due to lack of providing efficient services. Further, we are with no cover during this period and further we have to pay now the new prices whatever they are and to bear more time till anyone issues the new policy.

Please stop sending me promotional sms. If i am interested in buying i will buy.

I get more than 5-6 sms’s daily. I need you guys to just stop.

I applied for my new bike insurance online on 20.06.2020 around 6 pm. Even rs. 8921/- debited from my account. Neither my policy is uploaded in policy bazaar website nor the copy of it despatched to me in my email address.

Screenshot ofconfirmed acknowledgement in whatsapp received from policy bazaar site is enclosed as photo attachment.

Please help.

Yours sincerely,

Tul raj gautam
[protected]

I had purchased an online term plan of hdfc life from policy bazaar. The premium was paid from credit card. Thereafter, the sales executive disappeared. The customer desk call center is worst than a dead telephone line. After a hell lot of follow up & emails suddenly someone starts calling up & the moment we complete our part of story, they hang up never to come back. Again the follow up process starts from square 1. The entire organiastion has an indifferent attitude, only intent to collect premium & then vanish. Non contactable, no response, not bothered, lack of communication within the organization & no updates on the site, no right person whom to contact. Finally had to write upto irda. It was a battle for me to get the policy issued after 45 days.

Toady done online payment for bike insurance payment been deducted from accounts didnt received document ... pay deducted ref id from bank [protected] IGAIUJVCZS...

KNOW ONE IS BEEN RESPONDING

BIKE NO TN 60 j 6211
Mobile no. [protected]
Mail id jai.[protected]@gmail.com

Kindly refund it or send document

I had done my two wheeler insurance with oriental insurance company. But till date i can not receive either my policy nor any information. My policy no. Is. Praposal no. Is
R/151400/31/2019/30944

4 tarikh se delete kar rahe hain abhi tak meri policy ishu nahin ho pai hai daily customer care se bol raha hun tu bol raha hai ki aaj hi mil jayegi lekin 5 tarikh se aaj 9 ho gaya meri policy abhi tak nahin a paye so please generate my policy

Complaint service id pb55005657

"dear team,

I have raised complaint but policybazar has closed the same without
Resolution.
Sales team has sold the policy with wrong guidance or commitment.
I have raised complaint last week, but policybazar has closed the same
Twice without resolution.
This is really bad term of services.
For selling of policies policy bazar call within a minute of query raised
And for complaint there is no service team.
Please resolve.

Regards, amit saini

I have applied for hdfc life term insurance plan through your policy bazaar site vide booking no.[protected] and my application no is[protected]. I want to cancel my policy. I have mailed them several times but no response received... Please take action against them.

Hello my your reference id:[protected] for my car insurance comprehensive
Idv (₹)
3, 87, 000
Premium
₹ 6, 169 is deducted from my bank account named neo axis architects (United bank of india). But my policy is not provided. On having conversation your member said that transaction is not recieved. So i request you to kindly provide me an acknowlege letter that the policy amount is not recieved so that i can talk to bank authorities and reclaim my amount. Being an permanent customer registed number ([protected]) with my many policies done through policy bazaar i expect you to help me out in this inconvinience.

I ve recieved a mail from both star health and policy bazar on 31 may 20 which has my parents health policy with numerous incorrect details, most importantly their pre existing diseases. An incorrect policy has also been issued back dated to 14 may 20.
Name : manish das
Star health senior citizen policy : p/161130/01/2021/013698
Premium paid : rs 82954

Hi team,

Below is the mail sent to policy bazaar for not providing the soft copy of the policy and after my existing insurance of 2019-20 gets expired these guys cancels my new 2020-21 policy that i had paid premium for and refunds my amount with no intimation and reason. I have been following up since last 1 week but nobody bothers to call back or email, now i stand with no policy and as the existing policy of 2019-20 is expired i am liable to pay more premium tham that was offered and also an inspection of the vehicle which overall adds up the premium for a new policy.

Quote -
For the subject reference i was asked to make a payment on 1st may for the my car who's existing insurance was to expire on 4th may, after making the payment on 1st may itsel[censored]ntil today i was following up for the soft copy however your representative's to be precise 5 reps asked me to wait for 2hrs some asked 4-5 hrs others 24hrs and still all these follow ups in vain and today a new and surprisingly some form needs to filled by me for which the policy copy was not generated was the excuse given to me, i kept my calm and i agreed to fill those form to and after 2 hours of form submission your company has cancelled my policy and all the formalities i have done and refunded the premium which i paid on the 1st may itself.
How and by when am i getting the same policy which i had opted for on the 1st of may for your company's incompetent representative that they did not clarify the formalities at first go itself and have asked to do so only today after my existing policy expired 3 days ago.

I use my car every day even during the lock as i work for the ministry of defence, indian navy. I cross 2 check points on my way to work and incase any of the police guys asked me for the policy what do i show them as proof?

I urge to have the same policy generated in place with a soft copy by tomorrow. No compromise in neither the premium amount nor any of the condition that was agreed on the 1st may by your company incompetent representative pratamesh who suggested me to take magma policy and did not ask me to fill the form for which i am told the policy expired.
Unquote-

Mithilesh
[protected]