Policy Bazaar Complaints & Reviews

I had done my two wheeler insurance with oriental insurance company. But till date i can not receive either my policy nor any information. My policy no. Is. Praposal no. Is
R/151400/31/2019/30944

4 tarikh se delete kar rahe hain abhi tak meri policy ishu nahin ho pai hai daily customer care se bol raha hun tu bol raha hai ki aaj hi mil jayegi lekin 5 tarikh se aaj 9 ho gaya meri policy abhi tak nahin a paye so please generate my policy

Complaint service id pb55005657

"dear team,

I have raised complaint but policybazar has closed the same without
Resolution.
Sales team has sold the policy with wrong guidance or commitment.
I have raised complaint last week, but policybazar has closed the same
Twice without resolution.
This is really bad term of services.
For selling of policies policy bazar call within a minute of query raised
And for complaint there is no service team.
Please resolve.

Regards, amit saini

I have applied for hdfc life term insurance plan through your policy bazaar site vide booking no.[protected] and my application no is[protected]. I want to cancel my policy. I have mailed them several times but no response received... Please take action against them.

Hello my your reference id:[protected] for my car insurance comprehensive
Idv (₹)
3, 87, 000
Premium
₹ 6, 169 is deducted from my bank account named neo axis architects (United bank of india). But my policy is not provided. On having conversation your member said that transaction is not recieved. So i request you to kindly provide me an acknowlege letter that the policy amount is not recieved so that i can talk to bank authorities and reclaim my amount. Being an permanent customer registed number ([protected]) with my many policies done through policy bazaar i expect you to help me out in this inconvinience.

I ve recieved a mail from both star health and policy bazar on 31 may 20 which has my parents health policy with numerous incorrect details, most importantly their pre existing diseases. An incorrect policy has also been issued back dated to 14 may 20.
Name : manish das
Star health senior citizen policy : p/161130/01/2021/013698
Premium paid : rs 82954

Hi team,

Below is the mail sent to policy bazaar for not providing the soft copy of the policy and after my existing insurance of 2019-20 gets expired these guys cancels my new 2020-21 policy that i had paid premium for and refunds my amount with no intimation and reason. I have been following up since last 1 week but nobody bothers to call back or email, now i stand with no policy and as the existing policy of 2019-20 is expired i am liable to pay more premium tham that was offered and also an inspection of the vehicle which overall adds up the premium for a new policy.

Quote -
For the subject reference i was asked to make a payment on 1st may for the my car who's existing insurance was to expire on 4th may, after making the payment on 1st may itsel[censored]ntil today i was following up for the soft copy however your representative's to be precise 5 reps asked me to wait for 2hrs some asked 4-5 hrs others 24hrs and still all these follow ups in vain and today a new and surprisingly some form needs to filled by me for which the policy copy was not generated was the excuse given to me, i kept my calm and i agreed to fill those form to and after 2 hours of form submission your company has cancelled my policy and all the formalities i have done and refunded the premium which i paid on the 1st may itself.
How and by when am i getting the same policy which i had opted for on the 1st of may for your company's incompetent representative that they did not clarify the formalities at first go itself and have asked to do so only today after my existing policy expired 3 days ago.

I use my car every day even during the lock as i work for the ministry of defence, indian navy. I cross 2 check points on my way to work and incase any of the police guys asked me for the policy what do i show them as proof?

I urge to have the same policy generated in place with a soft copy by tomorrow. No compromise in neither the premium amount nor any of the condition that was agreed on the 1st may by your company incompetent representative pratamesh who suggested me to take magma policy and did not ask me to fill the form for which i am told the policy expired.
Unquote-

Mithilesh
[protected]

I visited policebazar for bike insurance only and also only reviw term insurance. But i got frequently support team call. I already asked him i don't want to buy any insurance but everytime he asked anything. My last conversation experience with support team is not good i asked him to what's your name then he said sharuk khan... This is unacceptable behaviour... I request policebazar management to stop this kind off behavior with customer. And please stop calling me. I am frustrated with your unnecessary calling..

I am not interested to take any type of call from policybazaar.com. This site calls me again and again. I do not want to take any policies with your firm. Considering the disturbance you make daily, i request you to stop calling, emailing or messaging me in all forms. Am not interested in any type of business with your firm. Please delete my data, respecting the privacy concerns on your database. Do not disturb me again with your policies.
My registered mail id in policybazaar.com is [protected]@gmail.com and registered phone number is [protected].
Check and delete account permanently now.

Please stop broadcast policy bazaar add we are getting frustrated to see this add In every 1 minute in every channel we won't see that guy who is in add. Please this is my humble request. We don't want any policy in lockdown situation.

Thank you

I have created an account in policybazaar around 1 year back for checking the service they provide, an i am not interested in the policies or investments or any service they provide. I have informed them about this. But they are calling me multiple times in a day. It is very disturbing during my work. I tried to unsubscribe from the calls, emails etc, but they are giving an option to either unsubscribe from call or email, but not both. This may disturb my emails as well as i am already getting other important emails. So i somehow want to get rid of these disturbing communications.

I bought two star health mediclaim policy on "9th feb 2020" through policybazaar for the sum of rs 37488.
Booking id[protected]

The amount got deducted from my account on the same day and i was asked to submit some documents related to my previous policy as a matter of policy transfer (Port). I mailed the document as well as couriered. I was asking again and again to the executive that "if it is possible then only go for porting the policy otherwise don't" but they were saying it will get a transfer (Port) and after some days they said your policy can't get port and you will receive your refund soon.

Since that day till now i have not received a refund after regular call back n emails. Every time they responded saying you will receive in the next 7 days.

Its been more than 60 days now and i still have not received my payment and i am getting various excuses like the net banking is not happening, some back end issue, etc..

This is very disappointing and it has caused a lot of mental agony as i don't get any proper response from your support.

I'm fed up with these excuses and i want you to refund my money and settle this issue as a high priority. I used your portal to buy a policy and it is your duty to settle the issue.

Had visited policybazaar site to do a comparison on term plans, my mistake gave my number on the field, but even though i didnt accept the call me option, and i'm registered in full "do not disturb" category, im receieving 15-20 calls from policy bazaar telecallers and even after telling them i'm not interested, they just dont give up.

Trai please do something about these kind of practices who do not respect the privacy of individuals.

The unsubscription should ideally get automatically activated as i am on full "dnd". However policy bazaar has some how found a way out to repeated call, harass and not respecting my privacy.

On 23 march 2020, i have tried to take car insurance.

I have entered wrong car number mistakenly, more than that even if they create insurance they should have send insurance copy. That also not happened.

Amount also not refunded, i have complained many times but still no single response.

Car number given is tn45d 8795, registered mobile number[protected]
Mail id: [protected]@gmail.com.

Insurance amount paid is - 6046 rs.

I have applied for health insurance vide application no.[protected] dated 12.02.2020 of star cardiac care insurance policy for my father named mr. Tilak raj rathore through policybazaar.com and made a payment of rs. 22172/- through online mode on 12.02.2020
.
On 21.02.220 i sent signed documents of my father like pan/aadhar/reports required for policy through dtdc vide consignment no-z29302767 at plot no-110. Sec-44 gurgaon and i got acknowledgment from your side through e-mail of successfully receiving the documents.

After analyzing the reports you asked me to share the latest echo report of patient through mail dated 01.03.2020 and i shared the same on 02.03.2020 through mail and within a couple of hours got a status of "policy denied due to the echo shows significant changes". Therefore i request for my refund amount through ref id-pb20175126 on 03.03.2020.

For updating about the refund you mailed me many times and in each mail you extend the time limit of my refund. Kindly see the details below
From 03.03.2020 to 25.03.2020-ist mail
From 25.03.2020 to 03.04.2020-iind mail
From 03.04.2020 to 15.04.2020-iiird mail
From 15.04.2020 to 29.04.2020-ivth mail
During this trailing mail i spoke to your one executive named divya jain id-bpw15734. She told me policybazaar received a refund cheque from star health and allied insurance co. Ltd in favour of mr. Tilak raj rathore but due to lockdown in country policybazaar couldn't be able courier the cheque. So i requested her to transfer the refund amount through online mode because lockdown can be extended further more so she send me a mail to share a cancel cheque of policy holder and amount will be credited in account till 15.04.2020, but on 15.04.2020 you need additional time of 15 days for which a i sent a mail to policybazaar and i received no reply on that. I also spoke to one of your execuetive on 16.04.2020 named ravinder singh id pw19817 about the same but didn't received satisfactory answer.

It looks very bad to say that policybazaar need long period of time to do one online transaction. Don't spoil the goodwill of the company for such a negligence amount.

Kindly take it on a priority and issue my refund as soon as possible.

Registered no = [protected]
Policy holder = mr. Tilak raj rathore
Policy application no =[protected]
Refund ref id = pb20175126
Contact no = [protected]

I purchased bike insurance[protected]. But I can't receive policy. My account was debited with 1047₹. I contact policy bazar teem. But they not respond....

On the day of 6/04/2020 I tried renewing my car insurance policy from Sbi general insurance in the name of Bharati Mohanty for Renault Kwid model.

The amount was deducted from the account with slow page, but transaction failed. Till now I haven't got the refund. Please refund it as soon as possible.

Here is the transaction message details for the reference.

Rs.2445 frm A/c X4193 to PayU Payment. Ref#IGAILAIEM6 on 06Apr20.

I have raised multiple concerns to cancel my term insurance purchased on march 31st 2020 but no luck so far.

Concern 1 : intentional miguidance from policy bazaar representative. He pushed me with a policy that is not suitable for me by giving false information despite knowing my requirement.

Concern 2 : i have raised a request to cancel my policy on april 2nd 2020. I was informed through a phone call that i...

I have taken a policy (Bajaj goal assure) through policy bazar on march 13th and the same day i have decided not to continue with the policy. As per mr. Pulkit (Mob: +91 [protected]) customer care representative - policy bazar) we can cancel the policy within 30 days of time and amount will be refunded within 10 working days. After sending the request email for cancellation and refund nothing happened till date. They just informed me officially through email they are still waiting for the cancellation from the policy provider. Its been 3 weeks after cancellation no intention from the policy bazar to refund the amount.

Application no - pb2267pg[protected]
Booking id[protected]
Booking date - 01-apr-2020

I have purchase a car insurance policy (United india) through policy bazzar, on 01 april 2020 and the payment was also successful. Still i have not received the soft copy of the policy yet, its almost 2 days, every time when i contacted policy bazzar i was told i will get the policy by evening. My previous policy was suppose to expire on 01 april 2020, so i had made the payment to purchase the new policy within the time frame (Before the previous policy gets expire).

I have provided all the required documents and details required by them, and there is nothing pending from my side as confirmed by policy bazzar.

When i contacted policy bazzar that in case they are not able to provide the me soft copy of the policy, (Which is not generated yet as per them) will they refund me the full amount which i had paid, i get the reply that policy bazzar will deduct some amount and then they will refund.

My concern is either policy bazzar provide me the soft copy of the policy on urgent basis, as i am driving my car without valid insurance. Or they should refund my money in full without deduction, coz it is there fault that they are not able to generate the policy, and for their default why should i have been charged.

Kindly provide me the policy copy on urgent basis.

Regards,
Vikash kumar
[protected]