Policy Bazaar Complaints & Reviews

Today 8-jan-2020, for my bad luck, i tried to purchase a bike insurance, but after the payment being made, their website didn't load properly and my money got stuck with them. Now i tried to call and register a complaint, then got to know that their customer service doesn't have a call option for bike insurance, and the car insurance team won't help you. The other contact number for services will not work and you won't be able to connect through that too. Kindly don't go with them. My email address is [protected]@gmail.com which i used for the purchase. The money is deducted from my account. Now i am stuck as they don't have a contact number for bike insurance, and they didn't even sent a mail regarding the purchase.

I am being called a dozen times a day by policy bazaar, despite telling them not to call, and my number is on dnd.

This harrassment is going on for the past 20 days. The call center calls at all odd hours and keeps trying to ask for details of insurance. I do not want any insurance, and this is now getting extremely annoying.

These calls have been going on since 1-dec-19 and there are almost 12 calls a day from various gurgaon numbers. I am unable to block the numbers, as the calls are from different numbers in gurgaon (0124 is the std code).

Https://www.consumercomplaints.in/policy-bazaar-invalid-invoice-sent-c2537325 Policy Bazar declined to update the records, so I had to cancel the order.

I didn't get the refund even after 15 days. They continued to break the promises made on call (4-5 times).
[protected]@policybazar.com
[protected]@policybazar.com
[protected]@policybazar.com seems not valid (I got a failure message"address not found").

Please refund the amount earliest possible.

Vehicle - KA20EN2845
booking id[protected] policy no D[protected]
I've attached the bank statement.

Ph- [protected]

Https://www.consumercomplaints.in/policy-bazaar-invalid-invoice-sent-c2537325 Policy Bazar declined to update the records, so I had to cancel the order.

I didn't get the refund even after 15 days. They continued to break the promises made on call (4-5 times).
[protected]@policybazar.com
[protected]@policybazar.com
[protected]@policybazar.com seems not valid (I got a failure message"address not found).

Please refund the amount earliest possible.

Vehicle - KA20EN2845
booking id[protected] policy no D[protected]
I've attached the bank statement.

Ph- [protected]

Repeatedly getting spam calls from policy bazaar without reason or authorizing. Its a daily nuisance, i receive 4-5 calls daily. I want them to stop it immediately. So far i have scolded them also getting frustrated. I receive more calls just for their fun or to irritate me.

I v not subscribed policy bazaar, still this spamming is not ending.

Dear Team,

Please help I am getting below message on daily basis there is some serious scam at your end.There is no support from customer desk. Card are save at your website and someone try to enter details and try to access my card. Please assist.

Login I'd is [protected]@gmail.com/[protected]
Files are attached for reference.

Dear sir

I am a regular customer of policy bazaar, and have done many policies – 4 ulip plans, yearly health insurance, and recent health insurance for my brother.

I am very disheartened and frustrated with the way my hdfc life click 2 wealth plans were handled by policy bazzar. Your staffs have been continuously cheating with me.

I recently invested in 2 ulip plans from hdfc life click 2 wealth from policy bazaar -

1st policy:

Hdfc life click 2 wealth

Policy no: 22000341

Premium monthly: 50, 000/- (Monthly)

Date of birth: 07/07/1981

Eia no:[protected]

2nd policy:

Hdfc life click 2 wealth

Policy no: 22101229

Premium monthly: 20, 000/- (Monthly)

Date of birth: 07/07/1981

Complaints:

1. Around 1 month ago while i was communicating with policy bazaar and thinking about whether to invest in my first ulip plan (Hdfc life click 2 wealth), policy bazaar agent said today is the last date for payment if i want to avail some special benefit. He said i can make a payment now and think about it in few days, and if i did not like it will be cancelled. I paid 50000-. Pb agents called repeatedly to complete documents in order to start policy. However i kept saying i need few days and then i will submit my itr if im going for this policy. One day when i decided that im not going for this plan and told pb agent, then they immediately sent me a message that my documents are complete and policy will be issued. I told them but they did not listen to me. They said i can cancel it i want. So my complaint is policy bazaar was so desperate to sell me a policy that without my completing documents they started my policy. This is unfair. You just wanted to sell your product.

2. Anyway i thought i can not proceed with this policy, rather i would go for lesser premium ulip. So asked with miss anshikha (Phone no [protected]) who was guiding me for ulips during the whole process. She said the first policy cannot be cancelled but new policy can be purchased of lesser premium. I made a payment of 20000/- monthly premium. I asked her what is the procedure to cancel first policy of 50000/- monthly policy. She said i need not do anything for this, she will initiate the cancellation and get my 50000/- refund on priority basis. Later i came to know that policy can be cancelled only through my registered email. I kept asking her for nest few days but she kept saying no need to anything, she has initiated cancellation and refund. She lied to me and misguided me. She just wanted me to sell another policy. I have the records of text messages with me.

3. So far i have not received any policy bond. Its been more than one month for policy no 22000341 and more than 2 weeks for policy no: 22101229.

4. Finally when i explained my problems to pb agent, one female staff of pb called me from a landline no at 05:53 pm from [protected]. She apologized for the miscommunication which was done to me. She said they have discussed my case and found a solution. She said all that i need to do is to write an email to [protected]@policybazaar.com mentioning that i want to cancel my both ulip plans. All the money will be refunded to me in 1 week time. I repeatedly asked but the procedure is to fill up a cancellation form and send it through my registered email to official id. But she seemed so confident and convincing that nothing to be done from my side. Just write an email. I told her my free look period is getting over in just 2 days. But she assured me that no need to worry. I mailed. Now that phone is not reachable. My free look period if over and auto payment done. I am helpless and frustrated with the guidance policy bazzar is giving.

I have explained all the details to hdfc life services and policy bazaar. But nothing is being done. Now my 1 lac has got locked for 5 years.

I have just realized that policy bazaar just want to sell its policies no matter what happens. They do not care later if there is any problems. The staffs are cheater. Misguide a lot. Lie a lot.

I would sincerely request you take some concern in my case and find out a solution.

Thanks and regards

Dr parveen ahlawat

Dear team

Its surprise, being requesting again and again, no one bothered to call back and send the hard copy of policy as requested.

Its being worst experience it had happened earlier in 2018 at the first time of taking health policy which i had cancelled later on and took from another agent.

However, it's my mistake after getting once bad experience, i again choose to initiate relation ship with you guys while taking my car policy.

Its small small thingh which mattets for customers, i requested many times to send me the original hard copy of my policy. Which no one had bothered to send.
Before taking policy your sales team call 10 times a day and after that forget all promises had made.

I writing you to send me the hard copy only, and am unable to understand what the problem with your team to do the same. Instead they giving me suggestion show soft copy to police, if police says anything call us from there, what the hell is happening with nonsense answers.

I need to have hard copy at

Jaspreet singh
Plot no 67 sangam vihar opp partap nagar, lamini road pathankot punjab 145001.

If you guys hv any problem in doing the needful, do let me know, then i can handle the matter in my way.

Jaspreet singh
[protected]

Policy bazaar executives and their automated calls buzz my phone at least 10 to 15 times in a day. It is a living nightmare putting out mg phone number on their website or downloading the app. To top it, it is not straight forward to deactivate your account. I need help to deactivate my account. Please help delete or deactivate my account
Name: moh hussain
Account created using phone number [protected]
Thanks

I am not interested in buying any policy and even after telling these executives repeatedly the same, they keep calling 5-6 times a day. The executive's name is ashwin. He keeps calling from different numbers as i keep blocking their old ones.
I even asked him to delete my number from his database and never call me again but he doesn't listen.
Every company is liable to have an unsubscribe option on their website for every customer's experience but policy bazaar has a fraudulent website as they don't allow you to unsubscribe either from calls or messages.

I request strict action to be taken against the company and the executive.

I was interested to get the hdfc life - c2p 3d plus policy and choose policy bazaar (Biggest mistake in my life). They said go with monthly premium because if medical not clear you wont get money back easily. Once all done will convert to annual premium. Done the same once medical clear no one calling or replaying or responding me. I asked fore than 5-6 times for premium changes. But still i have not received any reply from policy bazaar.

Now i came to know not possible to change. Such a fraud commitment given by customer executive to sale the policy.

Always better to buy the policy from actual company instead of fraud company policy bazaar.

Dear sirs,

Subject - not able to get claim & any help from insurance company, m/s - iffco tokiyo, policy no. M5718514 - agent - policy bazar

It is very unfortunate that i got stuck in these conditions of road accident & by the grace of god, i found very safe my self in those circumstances except my car got damaged badly from in front & back as well.
The accident got happened on 18th oct. 2019 in gurgaon, near huda city center. I was in big emergency and some how by doing some temporary arrangements for front and back bumper, i got able to reach my home at bahadurgarh. next day i took that vehicle to near by maruti workshop (Job card enclosed) to get it repair as i believe i have zero dep. insurance from. Iffco tokiyo for my vehicle. Which i had purchased from policy bazar
I have honestly mentioned all the details and situation in the claim form submitted in workshop along with the pictures of accident to the available representative. They had given me the claim no. 2-14hjac6d. Now even after 5 days till 24th dec. 2019 passed no surveyor has been deployed from insurance company. meanwhile i have called them multiple time on a toll free no. [protected], but i was not able to find a solution.
Again a called the same toll free no. [protected] and raised the complain no. 2651623 but it also didn't come up with solution. Than i asked call center representative to get me an access to some senior/responsible authority they arranged a call back after 24 hrs.in response of call back from supervisor i got a call from mr. Arun gupta on 24th dec. 2019, but the response was same non of the function was keen to solve my problem. After that i got 2 new sms for new claim registration no. 1-1aoflkxi & deployment of new surveyor mr. Ihsla shaket lohan.
Yesterday i came to know from workshop representative that the insurance surveyor is on the way and about to reach the workshop. I went their and waited long for him to come but no one reach there to survey the vehicle.
Now in today morning i came to know from workshop that my claim has been denied from surveyor (Refers to trailing email). I don't know from where this new surveyor has came in picture who even did visit the workshop, neither survey the vehicle, neither he was deployed to the task has denied all the facts which i have face & facing trouble from last one week without my single vehicle to travel in my daily travel & official tasks.
This is the height of service standards which i availed from m/s - iffco tokiyo after paying the insurance premium and living in a false dream that i have a vehicle insurance sold by m/s - policy bazar.

Now forcefully i have to avail all the expenses on my own including the extra trouble & extra expenses approx 7000 during the travel of last week due to non availability of my vehicle.

What benefit i got as customer from this vehicle insurance & policy. It seems the rule its like to be made to make profit to insurance company & agents only.

I am highly dissatisfied and i want back my premium which has been paid along with applicable interest.

Thanks & regards,

Vinod kumar sharma
[protected]

Sir i would like to tell you that my car hyundai eon era plus up 32 je 8494 which has been standing in krishna arpit automobile lucknow last one month but policy bazaar they are not providing delivery order and i am very disappointed with policy bazaar sir i have mailed a lot but no reply came. Sir i am getting problem with car. Sir please solved the problem.

Policy bazaar : claim concern : 211200/31/2020/198953 : up32je8494
Ramakant singh
521/139 a bhairo prasad marg bara chand ganj lucknow up
226006
Mob: [protected]

Dear policybazaar,

Its very unfortunate to start a conversation on such a terrible note, i hope this mail is being sent to somebody who acts responsibly and do not take customers for granted as some of your "tele representatives" from various non functioning departments take. My ordeal with pb started the day i thought of securing my future and that of my loved ones, for someone who claims to be a pioneer in providing the...

Hi,

I have once registered on policy bazaar to know something about a policy. But then i got all the information i wanted.
but since then they are sending me SMS's on daily basis about registering for some kind of insurance with a date everytime.

Initially i have received calls from their sales executive 2-3 times a day for buying a policy.

If i want to buy i will buy it. they don't need to send me reminders.

Please ask them to stop bugging my inbox unnecessarily.

This is way too irritating . There is no option to unsubscribe from SMS's on their website.

Instead they have mentioned that "You can't edit this option." & "You may receive emails from us even if the setting is turned off above. This is because you may have provided an email address during your visit on the website.". Screenshot attached.

I will decide if i want information from this website or not. They cannot impose it on me.

while registering it was no where mentioned that i will be getting messages like this and will be having no option to opt out of it.

I have ordered digit general insurance through policy bazaar (order is[protected]. The details on pdf is not same as what I had entered.

The name I had entered is "Nagaraj" but on pdf it is "Nagataj" similarly email was expected to be "[protected]@gamil.com", but it is not. I don't know what else/ how these are changed.

I didn't receive any call from them even after requesting (from their main dashboard) several...

The advisor from the company keep on calling after every hour like ###. They should understand that the customer is not interested. Don't have the sense to do business. Please stop calling me, I'm not at all interested. It's a humble request stop irritating or the repercussions will be catastrophic. Delete my account permanently, I don't want to hear from you guys anymore.

I sunita dhakal have booked a bajaj life policy via booking id[protected] on the basis of phone call given by policy bazaar agent. The policy was subject to clearance of documents and sum assured was 6l and monthly premium was rs. 5000/-. The advance one-month premium amount was debited from my account at the time of booking on 25th oct 2019. However, due to non-avilbality of prescribed documents, i have communicated to policy representative to cancel it and refund my amount. My application no. [protected]. I have my refund request many times but almost one month has been passed no resolution is given. My regd mobile no is[protected]

Dear Sir/Mam,

I khushbu Pancholi, booked a plan with policy bazaar that is SBI E-wealth Insurance on 23rd, Oct 19 with amount ₹1500/-. Policy bazaar advisor said, " you will receive your policy within a week." I wait till 5 Nov19 But my policy not been issued. Then I call time to time to know why my policy does not issue yet but they don't reply as well as not received call. I was frustrated and sent my complaint by email to [protected]@policybazaar.com on 12th, Nov19. And again sent on 28th Nov19. They mailed me on 3rd, Dec19 for some documents like bank transaction details and KYC to revert my booking amount in my bank account. I mailed all documents to [protected]@policybazaar.com on 3rd, Dec19. The advisor refund will be credited in your account within 3 days but there is no refund I received yet. They don't cooperate with me. My money stucked from 23rd, Oct19. This is my first investment experience and it was rubbish. What I do now to get back a refund. Please help me out.

I applied for 4 wheeler insurance from policybazaar.com with booking id[protected]. I got a policy soft copy on same date of 04th december 2019.
Their salesperson forgot to add pa cover for 5 person. Since then i am trying to reach them to get it added but not getting any kind of response. Either i need it to be added or i need my refund. I will get policy from somewhere else.