Policy Bazaar Complaints & Reviews

Dear sir/medam
I paid 12345/- rupees on 12th february 2020 at 12.54pm for car insurance. Still i didn't received policy yet.. No one properly assist me.. Everyone said wait for 24 hours... But i waited 3 days still no one response me.
While i started chat in policybazaar noone answer me.
Reference id[protected]
Sbi general insurance

User id - [protected]@gmail.com
Service request ref id-pb64763061

To brief you on the issue, on september 12th, 2019, i logged into policybazaar.com portal to buy car insurance for my 4 wheeler ford fiesta (Ka03mf4323). I picked bajaj allianz as the insurer and filled details appropriately. But once i made the payment of ₹3, 841 the final insurance policy generated from portal had all wrong and random details. I immidiately reported the issue on 12th september and spoke with the customer representative and they mentioned that it could only be canceled if you can share the alternate valid insurance policy, and for that reason i had to buy another insurance from bharatiaxa and submitted the same for them to facilitate the cancelation and refund. The representative assured me that it will be refunded, but taking time due to high demand on insurance policy issuance.

3 months later they came back, saying that they cannot refund the amount because the copy i have submitted doesn't match with vehicle details of the initial policy with errors. And i'm not sure how they will match, because that is the primary issue that the policy had all wrong details when got generated from policybazaar.com portal post payment. Hence they are not facilitating the refund.

Now, it's been 6 months past 12th september, and i have still not received the refund for ₹3, 841 and struggling with multiple to and fro communication which is not helping. Hence would like to seek your help to capture this as formal complaint and help me out.

Date : 08/02/2020
Phone no: [protected]
Today i booked one two wheeler policy. Still not received policy after payment. If we are calling from mobile number, that is not registered. But message came to this number. Poor customer service. I didn't gt any mails about the policy. After 10 mins i gt one whats-app message. Only ref id is there. Please help.
Ref id:[protected]

From more than a month, request policy bazaar to block my number for their sms and calls. They are too frequents and none of their executives are able to do so. Also talked with sr. Executive and tl for the same but not working. Each and every time ask for a manager, the common answer were she is in meeting. Means they are not the appropriate person to talk with the customers in case of any issue.??? Legal can be the way for same.??? For this mental harassment.

Dear sir/ madam,

I have applied for term life plan from bajajallianz for rs.50 lakh by paying rs.8642/- halfyearly.in the proposal i submitted all details regarding sickness, medical condition, etc. Also submitted 3months pay slips and other documents as was required by policybazar. Application no.[protected] submitted. As per confirmation from them, i have done medical tests on 18.01.2020. After that they simply became silent. Occasional miss calls from some numbers i was getting and later sms that policbazar tried calling me but could not succeed. I have observed hardly few rings came and calls was to cut. I send them message in wa no. But no reply. I opened their site number of times and wrote sincerely that i am concerned to know status of the policy.in reply got calls from help line number that they will call after some time with details. However calls never came. Till date i do not know status of the policy issue.
Again i got a e-mail that bajajallianz has directly mailed me for counter offer and payment. However i did not get any mail from bajajallianz. When i opened bajaallianz site, it ws showing wrong spelling of my name and premium of rs. 7324/- against i actually paid rs.8642.
Over help line and in their websites, i requested many times that i need the medical report copy for which they have increased premium amount. Also mail directly from bajajallianz regarding the final premium amount and options available with me for going with the premium i paid alongwith application. However stoic silence from policybazae has made me worried and stressed. When i called bajajallianz help line, they refused to talk on the matter telling me contact them where i paid money (Policybazar).
Now under this circumstances i need help from your office to resolve the issue and i get my policy issued by bajajallianz. I am regularly doing health checkups and i wanted to see the report done by lab fixed by policybazar/bajajallianz.

Case number:
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Policy bazaar : required documents :[protected]
Car details pb11bp3747
File no. 13379 (Total loss case)

Case logged on 16 nov 2019

Almost 2 and half month have passed, all the documents are in place we are eagerly waiting for policy bazare reply if you need anything kindly reply. We are getting charged 350 per day for holding the damaged vehicle in agency godown parking. It is getting very disappointed for the company which is holding brand in the country showing the delivery for the crystal clear case.

Already case complaint has logged at below link:
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https://www.consumercomplaints.in/policy-bazaar-policybazaar-not-responding-whil...⇄

Once i purchased one motor vehicle insurance & browsed about term plans on this site. After that i told them i was searching for just info about plans. But they started a fashion of call/ missed call on my calling no. [protected]. I complaint a lot of time about stop calling on my number. But they are not doing this. I get frustrated from this and request you to solve my issue as earliest.

I had visited and registered on policybazaar website to inquire about general insurance policies.
I communicated with their agents a few times about policy requirements and quotes.
Eventually, I found a local agent and bought policy locally, instead of policybazaar.
Now, I get multiple calls from policybazaar numbers starting with +91124509* every day.
No one speaks anything after I answer the call.
It seems like they're trying to harass because I didn't buy policy from them.
I get at least 5-10 calls every day at different times from the same series of numbers.

I keep getting the calls from the call center. I have been telling that not interested in getting any policy. Still, they call and harass.

I just left my number to see about the plans which i have done great mistake. They are bombarding with lot of calls. I requested many times to not to call. But, this is really get out of hands and crossing all limits.

Hi,

I bought this hdfc term insurance through policy bazaar and the policy was issued to me on[protected]. The associate who sold the policy to me informed me that there is one month of lock in period for this policy, during which if i do not like the policy i can request tem to cancel the policy.
I have had very very bad customer experience with hdfc in the present month and i do not wish to have any relationship with hdfc bank. Hence i reached out to policy bazaar asking them to cancel my policy number 22100046, first i was asked to send an email to [protected]@policybazaar.com which i did 5 days ago but i'm yet to receive a response from them even after sending numerous reminders. I tried reaching out to them on their post sales customer support number but it looks like they have blocked my number, the call just gets disconnected while connecting to a representative. Really dissappointed with this very bad customer service.

Had visited policybazzar site to do a comparison on term plans, my mistake gave my number on the field, after some time i received the call on 16 jan at 4:50 PM, as I was interested in buying policy, i heard each and every detail from him. After discussing each policy he was suggesting only high priced policy's in which was out of my budget so that i told him that will wait till couple of months to buy that policy. but he was forcing me to buy policy on that day only. finally i rejected his offer and disconnected call. After that day im receiving daily calls from policy bazaar telecaller and even after telling them i'm not interested, they just dont give up... God knows how many numbers these guys have???

Trai pls do something about these kind of practices/organizations who do not respect the privacy of individuals.

I am getting frequent sms from paisabazar credit sector daily. Daily I am getting more than 20 messages from different credit sectors.when i checked my account status i am not registered with policy bazzar but i am getting the SMS please stop sending messages to my mobile.
please stop sending messages to my mobile. i am very Much disappointed with you. for every 10 mins I am getting messages from your side. even my network could not identify and block the messages. i beg you please stop the promotional messages. if I need any credit cards or loans I will definitely contact paisa bazar only. My mobile number is [protected] .Kindly please help me.

I bought a car insurance from you. The agent took details and filled the form and gave me the payment link. I paid and got policy papers. Then only I found the start date of the policy is wrong. The agent never(Dhileep Aravinth,
PW14486 ) asked the policy date. I immediately ask the guy to correct it. He said contact service team. The service team is saying it can't be changed. I need cancel the policy and buy a new one which will incurr some charges. That too, I have to buy one policy again, then only this one can be cancelled ( This is a lie policy bazar is telling me, I am informed that I can cancel policy without buying a new) . After going through all these harrassments I must say policy bazar is a FRAUD. I am preparing for legal actions now.

My application number is :[protected] &[protected]

Policybazar has sold me and plan hdfc capital guarantee on basis of false commitment interns of benefits and sum assured.

Also at hdfc there is no plan exists with this name "hdfc capital guarantee"
Policy bazar is investing my money in two different policies without informing me. They told me i will get ~18 lac inr after the policy maturity but in actual i am not not going to get this amount.

They have cheated me and now delaying in refunding my amount.

Could you please help me in this this

Regards,
Sarfaraz khan

Today 8-jan-2020, for my bad luck, i tried to purchase a bike insurance, but after the payment being made, their website didn't load properly and my money got stuck with them. Now i tried to call and register a complaint, then got to know that their customer service doesn't have a call option for bike insurance, and the car insurance team won't help you. The other contact number for services will not work and you won't be able to connect through that too. Kindly don't go with them. My email address is [protected]@gmail.com which i used for the purchase. The money is deducted from my account. Now i am stuck as they don't have a contact number for bike insurance, and they didn't even sent a mail regarding the purchase.

I am being called a dozen times a day by policy bazaar, despite telling them not to call, and my number is on dnd.

This harrassment is going on for the past 20 days. The call center calls at all odd hours and keeps trying to ask for details of insurance. I do not want any insurance, and this is now getting extremely annoying.

These calls have been going on since 1-dec-19 and there are almost 12 calls a day from various gurgaon numbers. I am unable to block the numbers, as the calls are from different numbers in gurgaon (0124 is the std code).

Https://www.consumercomplaints.in/policy-bazaar-invalid-invoice-sent-c2537325 Policy Bazar declined to update the records, so I had to cancel the order.

I didn't get the refund even after 15 days. They continued to break the promises made on call (4-5 times).
[protected]@policybazar.com
[protected]@policybazar.com
[protected]@policybazar.com seems not valid (I got a failure message"address not found").

Please refund the amount earliest possible.

Vehicle - KA20EN2845
booking id[protected] policy no D[protected]
I've attached the bank statement.

Ph- [protected]

Https://www.consumercomplaints.in/policy-bazaar-invalid-invoice-sent-c2537325 Policy Bazar declined to update the records, so I had to cancel the order.

I didn't get the refund even after 15 days. They continued to break the promises made on call (4-5 times).
[protected]@policybazar.com
[protected]@policybazar.com
[protected]@policybazar.com seems not valid (I got a failure message"address not found).

Please refund the amount earliest possible.

Vehicle - KA20EN2845
booking id[protected] policy no D[protected]
I've attached the bank statement.

Ph- [protected]

Repeatedly getting spam calls from policy bazaar without reason or authorizing. Its a daily nuisance, i receive 4-5 calls daily. I want them to stop it immediately. So far i have scolded them also getting frustrated. I receive more calls just for their fun or to irritate me.

I v not subscribed policy bazaar, still this spamming is not ending.

Dear Team,

Please help I am getting below message on daily basis there is some serious scam at your end.There is no support from customer desk. Card are save at your website and someone try to enter details and try to access my card. Please assist.

Login I'd is [protected]@gmail.com/[protected]
Files are attached for reference.