Policy Bazaar Complaints & Reviews

I had visited and registered on policybazaar website to inquire about general insurance policies.
I communicated with their agents a few times about policy requirements and quotes.
Eventually, I found a local agent and bought policy locally, instead of policybazaar.
Now, I get multiple calls from policybazaar numbers starting with +91124509* every day.
No one speaks anything after I answer the call.
It seems like they're trying to harass because I didn't buy policy from them.
I get at least 5-10 calls every day at different times from the same series of numbers.

I keep getting the calls from the call center. I have been telling that not interested in getting any policy. Still, they call and harass.

I just left my number to see about the plans which i have done great mistake. They are bombarding with lot of calls. I requested many times to not to call. But, this is really get out of hands and crossing all limits.

Hi,

I bought this hdfc term insurance through policy bazaar and the policy was issued to me on[protected]. The associate who sold the policy to me informed me that there is one month of lock in period for this policy, during which if i do not like the policy i can request tem to cancel the policy.
I have had very very bad customer experience with hdfc in the present month and i do not wish to have any relationship with hdfc bank. Hence i reached out to policy bazaar asking them to cancel my policy number 22100046, first i was asked to send an email to [protected]@policybazaar.com which i did 5 days ago but i'm yet to receive a response from them even after sending numerous reminders. I tried reaching out to them on their post sales customer support number but it looks like they have blocked my number, the call just gets disconnected while connecting to a representative. Really dissappointed with this very bad customer service.

Had visited policybazzar site to do a comparison on term plans, my mistake gave my number on the field, after some time i received the call on 16 jan at 4:50 PM, as I was interested in buying policy, i heard each and every detail from him. After discussing each policy he was suggesting only high priced policy's in which was out of my budget so that i told him that will wait till couple of months to buy that policy. but he was forcing me to buy policy on that day only. finally i rejected his offer and disconnected call. After that day im receiving daily calls from policy bazaar telecaller and even after telling them i'm not interested, they just dont give up... God knows how many numbers these guys have???

Trai pls do something about these kind of practices/organizations who do not respect the privacy of individuals.

I am getting frequent sms from paisabazar credit sector daily. Daily I am getting more than 20 messages from different credit sectors.when i checked my account status i am not registered with policy bazzar but i am getting the SMS please stop sending messages to my mobile.
please stop sending messages to my mobile. i am very Much disappointed with you. for every 10 mins I am getting messages from your side. even my network could not identify and block the messages. i beg you please stop the promotional messages. if I need any credit cards or loans I will definitely contact paisa bazar only. My mobile number is [protected] .Kindly please help me.

I bought a car insurance from you. The agent took details and filled the form and gave me the payment link. I paid and got policy papers. Then only I found the start date of the policy is wrong. The agent never(Dhileep Aravinth,
PW14486 ) asked the policy date. I immediately ask the guy to correct it. He said contact service team. The service team is saying it can't be changed. I need cancel the policy and buy a new one which will incurr some charges. That too, I have to buy one policy again, then only this one can be cancelled ( This is a lie policy bazar is telling me, I am informed that I can cancel policy without buying a new) . After going through all these harrassments I must say policy bazar is a FRAUD. I am preparing for legal actions now.

My application number is :[protected] &[protected]

Policybazar has sold me and plan hdfc capital guarantee on basis of false commitment interns of benefits and sum assured.

Also at hdfc there is no plan exists with this name "hdfc capital guarantee"
Policy bazar is investing my money in two different policies without informing me. They told me i will get ~18 lac inr after the policy maturity but in actual i am not not going to get this amount.

They have cheated me and now delaying in refunding my amount.

Could you please help me in this this

Regards,
Sarfaraz khan

Today 8-jan-2020, for my bad luck, i tried to purchase a bike insurance, but after the payment being made, their website didn't load properly and my money got stuck with them. Now i tried to call and register a complaint, then got to know that their customer service doesn't have a call option for bike insurance, and the car insurance team won't help you. The other contact number for services will not work and you won't be able to connect through that too. Kindly don't go with them. My email address is [protected]@gmail.com which i used for the purchase. The money is deducted from my account. Now i am stuck as they don't have a contact number for bike insurance, and they didn't even sent a mail regarding the purchase.

I am being called a dozen times a day by policy bazaar, despite telling them not to call, and my number is on dnd.

This harrassment is going on for the past 20 days. The call center calls at all odd hours and keeps trying to ask for details of insurance. I do not want any insurance, and this is now getting extremely annoying.

These calls have been going on since 1-dec-19 and there are almost 12 calls a day from various gurgaon numbers. I am unable to block the numbers, as the calls are from different numbers in gurgaon (0124 is the std code).

Https://www.consumercomplaints.in/policy-bazaar-invalid-invoice-sent-c2537325 Policy Bazar declined to update the records, so I had to cancel the order.

I didn't get the refund even after 15 days. They continued to break the promises made on call (4-5 times).
[protected]@policybazar.com
[protected]@policybazar.com
[protected]@policybazar.com seems not valid (I got a failure message"address not found").

Please refund the amount earliest possible.

Vehicle - KA20EN2845
booking id[protected] policy no D[protected]
I've attached the bank statement.

Ph- [protected]

Https://www.consumercomplaints.in/policy-bazaar-invalid-invoice-sent-c2537325 Policy Bazar declined to update the records, so I had to cancel the order.

I didn't get the refund even after 15 days. They continued to break the promises made on call (4-5 times).
[protected]@policybazar.com
[protected]@policybazar.com
[protected]@policybazar.com seems not valid (I got a failure message"address not found).

Please refund the amount earliest possible.

Vehicle - KA20EN2845
booking id[protected] policy no D[protected]
I've attached the bank statement.

Ph- [protected]

Repeatedly getting spam calls from policy bazaar without reason or authorizing. Its a daily nuisance, i receive 4-5 calls daily. I want them to stop it immediately. So far i have scolded them also getting frustrated. I receive more calls just for their fun or to irritate me.

I v not subscribed policy bazaar, still this spamming is not ending.

Dear Team,

Please help I am getting below message on daily basis there is some serious scam at your end.There is no support from customer desk. Card are save at your website and someone try to enter details and try to access my card. Please assist.

Login I'd is [protected]@gmail.com/[protected]
Files are attached for reference.

Dear sir

I am a regular customer of policy bazaar, and have done many policies – 4 ulip plans, yearly health insurance, and recent health insurance for my brother.

I am very disheartened and frustrated with the way my hdfc life click 2 wealth plans were handled by policy bazzar. Your staffs have been continuously cheating with me.

I recently invested in 2 ulip plans from hdfc life click 2 wealth from policy bazaar -

1st policy:

Hdfc life click 2 wealth

Policy no: 22000341

Premium monthly: 50, 000/- (Monthly)

Date of birth: 07/07/1981

Eia no:[protected]

2nd policy:

Hdfc life click 2 wealth

Policy no: 22101229

Premium monthly: 20, 000/- (Monthly)

Date of birth: 07/07/1981

Complaints:

1. Around 1 month ago while i was communicating with policy bazaar and thinking about whether to invest in my first ulip plan (Hdfc life click 2 wealth), policy bazaar agent said today is the last date for payment if i want to avail some special benefit. He said i can make a payment now and think about it in few days, and if i did not like it will be cancelled. I paid 50000-. Pb agents called repeatedly to complete documents in order to start policy. However i kept saying i need few days and then i will submit my itr if im going for this policy. One day when i decided that im not going for this plan and told pb agent, then they immediately sent me a message that my documents are complete and policy will be issued. I told them but they did not listen to me. They said i can cancel it i want. So my complaint is policy bazaar was so desperate to sell me a policy that without my completing documents they started my policy. This is unfair. You just wanted to sell your product.

2. Anyway i thought i can not proceed with this policy, rather i would go for lesser premium ulip. So asked with miss anshikha (Phone no [protected]) who was guiding me for ulips during the whole process. She said the first policy cannot be cancelled but new policy can be purchased of lesser premium. I made a payment of 20000/- monthly premium. I asked her what is the procedure to cancel first policy of 50000/- monthly policy. She said i need not do anything for this, she will initiate the cancellation and get my 50000/- refund on priority basis. Later i came to know that policy can be cancelled only through my registered email. I kept asking her for nest few days but she kept saying no need to anything, she has initiated cancellation and refund. She lied to me and misguided me. She just wanted me to sell another policy. I have the records of text messages with me.

3. So far i have not received any policy bond. Its been more than one month for policy no 22000341 and more than 2 weeks for policy no: 22101229.

4. Finally when i explained my problems to pb agent, one female staff of pb called me from a landline no at 05:53 pm from [protected]. She apologized for the miscommunication which was done to me. She said they have discussed my case and found a solution. She said all that i need to do is to write an email to [protected]@policybazaar.com mentioning that i want to cancel my both ulip plans. All the money will be refunded to me in 1 week time. I repeatedly asked but the procedure is to fill up a cancellation form and send it through my registered email to official id. But she seemed so confident and convincing that nothing to be done from my side. Just write an email. I told her my free look period is getting over in just 2 days. But she assured me that no need to worry. I mailed. Now that phone is not reachable. My free look period if over and auto payment done. I am helpless and frustrated with the guidance policy bazzar is giving.

I have explained all the details to hdfc life services and policy bazaar. But nothing is being done. Now my 1 lac has got locked for 5 years.

I have just realized that policy bazaar just want to sell its policies no matter what happens. They do not care later if there is any problems. The staffs are cheater. Misguide a lot. Lie a lot.

I would sincerely request you take some concern in my case and find out a solution.

Thanks and regards

Dr parveen ahlawat

Dear team

Its surprise, being requesting again and again, no one bothered to call back and send the hard copy of policy as requested.

Its being worst experience it had happened earlier in 2018 at the first time of taking health policy which i had cancelled later on and took from another agent.

However, it's my mistake after getting once bad experience, i again choose to initiate relation ship with you guys while taking my car policy.

Its small small thingh which mattets for customers, i requested many times to send me the original hard copy of my policy. Which no one had bothered to send.
Before taking policy your sales team call 10 times a day and after that forget all promises had made.

I writing you to send me the hard copy only, and am unable to understand what the problem with your team to do the same. Instead they giving me suggestion show soft copy to police, if police says anything call us from there, what the hell is happening with nonsense answers.

I need to have hard copy at

Jaspreet singh
Plot no 67 sangam vihar opp partap nagar, lamini road pathankot punjab 145001.

If you guys hv any problem in doing the needful, do let me know, then i can handle the matter in my way.

Jaspreet singh
[protected]

Policy bazaar executives and their automated calls buzz my phone at least 10 to 15 times in a day. It is a living nightmare putting out mg phone number on their website or downloading the app. To top it, it is not straight forward to deactivate your account. I need help to deactivate my account. Please help delete or deactivate my account
Name: moh hussain
Account created using phone number [protected]
Thanks

I am not interested in buying any policy and even after telling these executives repeatedly the same, they keep calling 5-6 times a day. The executive's name is ashwin. He keeps calling from different numbers as i keep blocking their old ones.
I even asked him to delete my number from his database and never call me again but he doesn't listen.
Every company is liable to have an unsubscribe option on their website for every customer's experience but policy bazaar has a fraudulent website as they don't allow you to unsubscribe either from calls or messages.

I request strict action to be taken against the company and the executive.

I was interested to get the hdfc life - c2p 3d plus policy and choose policy bazaar (Biggest mistake in my life). They said go with monthly premium because if medical not clear you wont get money back easily. Once all done will convert to annual premium. Done the same once medical clear no one calling or replaying or responding me. I asked fore than 5-6 times for premium changes. But still i have not received any reply from policy bazaar.

Now i came to know not possible to change. Such a fraud commitment given by customer executive to sale the policy.

Always better to buy the policy from actual company instead of fraud company policy bazaar.

Dear sirs,

Subject - not able to get claim & any help from insurance company, m/s - iffco tokiyo, policy no. M5718514 - agent - policy bazar

It is very unfortunate that i got stuck in these conditions of road accident & by the grace of god, i found very safe my self in those circumstances except my car got damaged badly from in front & back as well.
The accident got happened on 18th oct. 2019 in gurgaon, near huda city center. I was in big emergency and some how by doing some temporary arrangements for front and back bumper, i got able to reach my home at bahadurgarh. next day i took that vehicle to near by maruti workshop (Job card enclosed) to get it repair as i believe i have zero dep. insurance from. Iffco tokiyo for my vehicle. Which i had purchased from policy bazar
I have honestly mentioned all the details and situation in the claim form submitted in workshop along with the pictures of accident to the available representative. They had given me the claim no. 2-14hjac6d. Now even after 5 days till 24th dec. 2019 passed no surveyor has been deployed from insurance company. meanwhile i have called them multiple time on a toll free no. [protected], but i was not able to find a solution.
Again a called the same toll free no. [protected] and raised the complain no. 2651623 but it also didn't come up with solution. Than i asked call center representative to get me an access to some senior/responsible authority they arranged a call back after 24 hrs.in response of call back from supervisor i got a call from mr. Arun gupta on 24th dec. 2019, but the response was same non of the function was keen to solve my problem. After that i got 2 new sms for new claim registration no. 1-1aoflkxi & deployment of new surveyor mr. Ihsla shaket lohan.
Yesterday i came to know from workshop representative that the insurance surveyor is on the way and about to reach the workshop. I went their and waited long for him to come but no one reach there to survey the vehicle.
Now in today morning i came to know from workshop that my claim has been denied from surveyor (Refers to trailing email). I don't know from where this new surveyor has came in picture who even did visit the workshop, neither survey the vehicle, neither he was deployed to the task has denied all the facts which i have face & facing trouble from last one week without my single vehicle to travel in my daily travel & official tasks.
This is the height of service standards which i availed from m/s - iffco tokiyo after paying the insurance premium and living in a false dream that i have a vehicle insurance sold by m/s - policy bazar.

Now forcefully i have to avail all the expenses on my own including the extra trouble & extra expenses approx 7000 during the travel of last week due to non availability of my vehicle.

What benefit i got as customer from this vehicle insurance & policy. It seems the rule its like to be made to make profit to insurance company & agents only.

I am highly dissatisfied and i want back my premium which has been paid along with applicable interest.

Thanks & regards,

Vinod kumar sharma
[protected]

Sir i would like to tell you that my car hyundai eon era plus up 32 je 8494 which has been standing in krishna arpit automobile lucknow last one month but policy bazaar they are not providing delivery order and i am very disappointed with policy bazaar sir i have mailed a lot but no reply came. Sir i am getting problem with car. Sir please solved the problem.

Policy bazaar : claim concern : 211200/31/2020/198953 : up32je8494
Ramakant singh
521/139 a bhairo prasad marg bara chand ganj lucknow up
226006
Mob: [protected]