Policy Bazaar Complaints & Reviews

Policy bazar acts as an agent between customer and the insurance company, which bounds it to intervene if any issue arises. I have an insurance from iffco tokio company through policy bazar. Recently, i had to raise a claim for the damage in my car using iffco tokio app. Iffco tokio, after assessing the damage, credited rs16815 to my account. But the amount which is to be incurred on the repairing is more than that (Which i got to know from the workshop later). When i told the same to policy bazar, they refused to do anything saying that it's between you and iffco tokio.

Dear sir,
I have purchased a second hand car from hariyana and registered in kerala. Before registraton, my insurace expired and i have purchased insurnce from policy bazar (New india assurance). While purchasing insurance, i have informed them that the name nad number changing to be done after car regisration in kerala.
After registering car in kerala, i have contacted policy bazaar (Before 13 aug 2019) and requested to process the necessary changes. I have provided all the requested documents on 18 aug 2019. And 60 rs payment done on 31 aug 2019 (After so many follow up).
As the process to be completed within two weaks, i wasn't getting any information regarding the above even after so many mail and oncall follow up. They were just extending the support date. Two weak before the policy expiration date, i have raised my voice at them by saying that i am going to give consumer complaint, so they pushed their team for vehicle inspection.
For vehicle inspection, i have payed 450 rs to that person. And i was expecting the new document before policy expiration date 28th november 2019 so that i can renewal the policy.
On 27th november i had talked to their executive, and informed them that the policy is going to expire on tomorrow. But he told that no need of renewal, that i can renew the same policy after the requested modification from policy bazar, i have reconfirmed this with him and i have the recording of that call with me.
As per the information given by them, this process should be completed within two weak but even after three months, i wasn't getting a support on this, now they are saying that this modification isn't possible. Even this made me to pay penalty on roads within these months because of not having the modified insurance documents.
I request you to consider my complaint, and take necessary action to get justice.
Thank you.

Dear sir,

My self vijender, i have purchased a term life insurance, but due to some personal reasons now i want to cancel my term insurance detail given as below...
This is my 4th mail to policy bazaar about cancellation, but not any respond from policy bazaar, no any cancellation message, mail notification, i have facing very big problem about cancel process on policy bazaar, their executive cut the call during talk,....

Repeatedly calling and calling from different numbers...
I told them that please i don't want to take any types of policy, but even that they call me everyday...
And told me that this is their terms and conditions... What the hell???
If a customer does not satisfied in your services, then why you call them???
And after that, i told them, please, please, please, don't call me again... But they can't... So plz do something

Repeatedly calling and calling from different numbers...
I told them that please i don't want to take any types of policy, but even that they call me everyday...
And told me that this is their terms and conditions... What the hell???
If a customer does not satisfied in your services, then why you call them???
And after that, i told them, please, please, please, don't call me again... But they can't... So plz do something

I had cancelled a four wheeler policy earlier purchased on policybazaar.com because I sold my car.

The policy has been cancelled successfully. (After almost a month of email and calls)

After all their tantrums they finally accepted to refund me my amount after deducting a bit of their fees and an amount for the number of days the policy was active.

I agreed to it.

Now the status...

I did a policy for my scooty from oriental insurance my money got debited but i did not receive the policy yet i don't know what to do now please refund my amount as soon as possible i am never gonna use your site to buy policy anymore hate your service very slow and worst way to refund
My
Transaction id [protected]igahnofvl9 which got debited money but did not generate policy

I made a payment (Rs. 12237.5) for car insurance on policy bazaar web site. Transaction was successful at bank site but pb site showing transaction failed.
Amount has been deducted form my account.
Bank customer care saying transaction was successful and they also provided me prn (Payment reference number) but pb customer care saying we didn't get the amount.
Please take appropriate action so that i can get my amount back.

I am getting too many calls from different numbers from policy bazaar daily from the time i wanted to search some information related to insurance schemes in their website. Every time i block the number, they keep calling from different numbers. I clearly told them that i am not interested in buying any insurance from them. But still i am getting minimum 2 calls a day. Please help.

I took a car insurance policy from their website on 14th november. They have not generated the policy and sent me soft copy of the same since 4 days. Everyday they are giving false excuses like wait for another day, technical problems are going on, etc. I am so fed up of their false promises that i am thinking of filing a case in consumer court if this does not materialize soon.

Hello Paisabazaar,
I am getting frequent sms from paisabazar credit sector daily. Daily I am getting more than 20 messages from different credit sectors. please stop sending messages to my mobile. i am very Much disappointed with you. for every 10 mins I am getting messages from your side. even my network could not identify and block the messages. i beg you please stop the promotional messages. if I need any credit cards or loans I will definitely contact paisa bazar only. My mobile number is [protected].Kindly please help me

Dear team

Damaged vehicle had place in dpg hyundai patiala for estimate as per your demand. The dpg will give the estimate till 19 and 20th. But we are getting this experience that policy was issued gurgaon office in background while processing through online purchase of this policy form policy bazar site.

We are getting harassment :-
1. Local executive from uiic is not supporting because policy has been issued from gurgaon branch
2. It has been a long waiting in chasing surveyor for initial inspection.

We had got a long list of commitment while applying policy from policy bazar and a regular notification messages from policy bazar showing commitment. If we are taking about support we are getting negative response from your site, we are already explained the criticality of the situation and life loss in the accident. After there should be rapid support.

We have a good experience with same insurance company as but as this it was routed from gurgaon office, we are getting negative response.

We are not getting any guidance for further proceedings. Kindly expedite the matter asap.

Required details


Date of accident — 05 nov 2019 time: 07:10 am
Name of injured person: umesh sawhney (Drived the car)
Name of death person ; swadesh kumar sahni
Policy number :-[protected]
Policy company:- uiic
With regards,
Umesh sawhney
Mb: [protected], [protected]

Previous mail

We have got a major accident on 05 nov 2019 time: 07:10 am near kouli gate, opposite tata motor gate, i, umesh sawhney was driving the car with my father (Swadesh kumar sahni). I was injured and got a huge loss with death of father (Swadesh kumar sawhney) on the spot. Car was brought by nhai police trolling team at dhareri jattan toll plaza near kauli. It is still there.

Requried information for further process :-

Previous year policy — attached
Present policy — attached
Rc and dl copy — attached
Date of accident — 05 nov 2019 time: 07:10 am
Name of injured person: umesh sawhney (Drived the car)
Name of death person ; swadesh kumar sahni
Photos of car — attached
Duly signed claim form — attached

Ref: policy bazaar ref. Id:[protected] & proposal ref no. Lh[protected]

I am an nri based in dubai. We had purchased a medical insurance policy no. P/161130/01/2020/007669 of star health insurance online on 16/05/2019 through policybazaar.

On 1/11/2019 we have paid rs. 4544/- (Ban debit advice attached) to policybazaar towards super topup plan of rs. 10 lakhs of hdfc ergo on advice of advice of policybazaar advisor mr. Himanshu verma id # pw 18053. Until today no policy has been issued and payment also not refunded even though i have been requesting them online and also sending emails since 4/11/2019 to cancel our application and refund our payment of rs. 4544/- back into my bank account.

There is no reply from policybazaar to our online requests or to our numerous emails.

Before we paid the premium they were calling us everyday to take the policy. After we paid the premium they have stopped responding or replying to our calls & emails.

I would like to tell people to not take any insurance through policybazaar because their customer service is extremely poor, especially after you pay the premium. Their left hand doesn’t know what the right hand is doing.

Kindly assist in getting our payment refund.

Regards
Vijay narain &
Latika narain
Mob: +[protected]
Email: [protected]@emirates.net. Ae

I live in vidisha -46401 (Madhya pradesh) and when i searched for taking a mediclaim policy about a month ago, i got a call from a woman named kajal from an agency called policy bazaar. I refused to take the policy after getting the information. After that that lady kajal is harassing me to take policy by calling me again and again, i am very upset.

I was booked my car insurance policy online through policy bazar on 30/10/2019. But in the next day morning when i checked the status of policy on policy bazar portal, the status was reflected that your policy was not booked and refund of amount 4046 inr will be processed in next 3-4 working days. After the elapsed of time period i was contact to customer care three times but no satisfactory response received. Finally i had write email to their customer care but still my refund is not credited in my account. Please help.

Red id is pb47043815

Hello policy bazaar,

What the hell you peoples are doing, and you hired some fully frustated executives from their lifes, they don't know how to communicate with the customers or any person. If i am not purchasing any policy from you then your executive name pankaj called me and harrasing me from their personal number and said you wasted my so much time, you are not capable to take the policy.

Is this how you treat with new customers and, who can believe you that what your executive said is true.
Now i am going to viral that conversation on social media and also approach with consumer court.

Regards
Naveen gupta

Had purchased an investment policy of bajaj allianz policy no. [protected] through policy bazaar in September and cancelled this policy in October through bajaj allianz. They confirmed about the cancellation and refunded 1st installment of premium on 25 October. While in the process of free look cancellation, policy bazaar deducted 2nd installment of premium amount rs. 3000 on 14 October. Since that day I was continuously in contact with bankbazaar and policy bazaar. Bank bazaar replied they didn't receive 2nd installment as premium was deducted by policy bazaar in process of free look cancellation period. I sent a no. Of e-mail and contacted so many times to policy bazaar regarding this query but policy bazaar didn't respond through e-mail and talked rudely on this matter, they always disconnect the call or put on hold for long time. I'm fed up with response from policy bazaar, it's more than 20 days of deduction of premium but policy bazaar is not responding satisfactory on my query. I request you to refund my installment of rs. 3000 at earliest.

I had purchased an investment policy of bajaj allianz policy no. [protected] through policy bazaar in September and cancelled this policy in October through bajaj allianz. They confirmed about the cancellation and refunded 1st installment of premium on 25 October. While in the process of free look cancellation, policy bazaar deducted 2nd installment of premium amount rs. 3000 on 14 October. Since that day I was continuously in contact with bankbazaar and policy bazaar. Bank bazaar replied they didn't receive 2nd installment as premium was deducted by policy bazaar in process of free look cancellation period. I sent a no. Of e-mail and contacted so many times to policy bazaar regarding this query but policy bazaar didn't respond through e-mail and talked rudely on this matter, they always disconnect the call or put on hold for long time. I'm fed up with response from policy bazaar, it's more than 20 days of deduction of premium but policy bazaar is not responding satisfactory on my query. I request you to refund my installment of rs. 3000 at earliest.

I tried to renew my policy effective 1.11.2019 with Bajaj Allianz through Policy Bazaar and made a payment of Rs.11, 717 on 20.9.2019 (Please see attached screen shot which states the amount and rejection by Bajaz Allianz and also the payment references). Till date I have not received the refund despite several follow ups. I have made multiple follow ups with Bajaj Allianz as well as Policy Bazaar with no improvement in status quo.

Booking ID no.[protected]

Multiple service requests were placed - reference below:
Service Request Ref ID-PB17290533

Sub: refund for below
— term plan — "tata aia life insurance sampoorna raksha"[protected]
— rider — "future generali heart and health insurance plan"[protected]

Dear sir/madam,
I have booked policy through your portal after paying rs.3385/- online as first installment for the term plan policy of tata aia including a rider of future india.
While filling the proposal form i came to know that...