Policy Bazaar Complaints & Reviews

Dear policybazaar,

Its very unfortunate to start a conversation on such a terrible note, i hope this mail is being sent to somebody who acts responsibly and do not take customers for granted as some of your "tele representatives" from various non functioning departments take. My ordeal with pb started the day i thought of securing my future and that of my loved ones, for someone who claims to be a pioneer in providing the...

Hi,

I have once registered on policy bazaar to know something about a policy. But then i got all the information i wanted.
but since then they are sending me SMS's on daily basis about registering for some kind of insurance with a date everytime.

Initially i have received calls from their sales executive 2-3 times a day for buying a policy.

If i want to buy i will buy it. they don't need to send me reminders.

Please ask them to stop bugging my inbox unnecessarily.

This is way too irritating . There is no option to unsubscribe from SMS's on their website.

Instead they have mentioned that "You can't edit this option." & "You may receive emails from us even if the setting is turned off above. This is because you may have provided an email address during your visit on the website.". Screenshot attached.

I will decide if i want information from this website or not. They cannot impose it on me.

while registering it was no where mentioned that i will be getting messages like this and will be having no option to opt out of it.

I have ordered digit general insurance through policy bazaar (order is[protected]. The details on pdf is not same as what I had entered.

The name I had entered is "Nagaraj" but on pdf it is "Nagataj" similarly email was expected to be "[protected]@gamil.com", but it is not. I don't know what else/ how these are changed.

I didn't receive any call from them even after requesting (from their main dashboard) several...

The advisor from the company keep on calling after every hour like ###. They should understand that the customer is not interested. Don't have the sense to do business. Please stop calling me, I'm not at all interested. It's a humble request stop irritating or the repercussions will be catastrophic. Delete my account permanently, I don't want to hear from you guys anymore.

I sunita dhakal have booked a bajaj life policy via booking id[protected] on the basis of phone call given by policy bazaar agent. The policy was subject to clearance of documents and sum assured was 6l and monthly premium was rs. 5000/-. The advance one-month premium amount was debited from my account at the time of booking on 25th oct 2019. However, due to non-avilbality of prescribed documents, i have communicated to policy representative to cancel it and refund my amount. My application no. [protected]. I have my refund request many times but almost one month has been passed no resolution is given. My regd mobile no is[protected]

Dear Sir/Mam,

I khushbu Pancholi, booked a plan with policy bazaar that is SBI E-wealth Insurance on 23rd, Oct 19 with amount ₹1500/-. Policy bazaar advisor said, " you will receive your policy within a week." I wait till 5 Nov19 But my policy not been issued. Then I call time to time to know why my policy does not issue yet but they don't reply as well as not received call. I was frustrated and sent my complaint by email to [protected]@policybazaar.com on 12th, Nov19. And again sent on 28th Nov19. They mailed me on 3rd, Dec19 for some documents like bank transaction details and KYC to revert my booking amount in my bank account. I mailed all documents to [protected]@policybazaar.com on 3rd, Dec19. The advisor refund will be credited in your account within 3 days but there is no refund I received yet. They don't cooperate with me. My money stucked from 23rd, Oct19. This is my first investment experience and it was rubbish. What I do now to get back a refund. Please help me out.

I applied for 4 wheeler insurance from policybazaar.com with booking id[protected]. I got a policy soft copy on same date of 04th december 2019.
Their salesperson forgot to add pa cover for 5 person. Since then i am trying to reach them to get it added but not getting any kind of response. Either i need it to be added or i need my refund. I will get policy from somewhere else.

Policy bazar acts as an agent between customer and the insurance company, which bounds it to intervene if any issue arises. I have an insurance from iffco tokio company through policy bazar. Recently, i had to raise a claim for the damage in my car using iffco tokio app. Iffco tokio, after assessing the damage, credited rs16815 to my account. But the amount which is to be incurred on the repairing is more than that (Which i got to know from the workshop later). When i told the same to policy bazar, they refused to do anything saying that it's between you and iffco tokio.

Dear sir,
I have purchased a second hand car from hariyana and registered in kerala. Before registraton, my insurace expired and i have purchased insurnce from policy bazar (New india assurance). While purchasing insurance, i have informed them that the name nad number changing to be done after car regisration in kerala.
After registering car in kerala, i have contacted policy bazaar (Before 13 aug 2019) and requested to process the necessary changes. I have provided all the requested documents on 18 aug 2019. And 60 rs payment done on 31 aug 2019 (After so many follow up).
As the process to be completed within two weaks, i wasn't getting any information regarding the above even after so many mail and oncall follow up. They were just extending the support date. Two weak before the policy expiration date, i have raised my voice at them by saying that i am going to give consumer complaint, so they pushed their team for vehicle inspection.
For vehicle inspection, i have payed 450 rs to that person. And i was expecting the new document before policy expiration date 28th november 2019 so that i can renewal the policy.
On 27th november i had talked to their executive, and informed them that the policy is going to expire on tomorrow. But he told that no need of renewal, that i can renew the same policy after the requested modification from policy bazar, i have reconfirmed this with him and i have the recording of that call with me.
As per the information given by them, this process should be completed within two weak but even after three months, i wasn't getting a support on this, now they are saying that this modification isn't possible. Even this made me to pay penalty on roads within these months because of not having the modified insurance documents.
I request you to consider my complaint, and take necessary action to get justice.
Thank you.

Dear sir,

My self vijender, i have purchased a term life insurance, but due to some personal reasons now i want to cancel my term insurance detail given as below...
This is my 4th mail to policy bazaar about cancellation, but not any respond from policy bazaar, no any cancellation message, mail notification, i have facing very big problem about cancel process on policy bazaar, their executive cut the call during talk,....

Repeatedly calling and calling from different numbers...
I told them that please i don't want to take any types of policy, but even that they call me everyday...
And told me that this is their terms and conditions... What the hell???
If a customer does not satisfied in your services, then why you call them???
And after that, i told them, please, please, please, don't call me again... But they can't... So plz do something

Repeatedly calling and calling from different numbers...
I told them that please i don't want to take any types of policy, but even that they call me everyday...
And told me that this is their terms and conditions... What the hell???
If a customer does not satisfied in your services, then why you call them???
And after that, i told them, please, please, please, don't call me again... But they can't... So plz do something

I had cancelled a four wheeler policy earlier purchased on policybazaar.com because I sold my car.

The policy has been cancelled successfully. (After almost a month of email and calls)

After all their tantrums they finally accepted to refund me my amount after deducting a bit of their fees and an amount for the number of days the policy was active.

I agreed to it.

Now the status...

I did a policy for my scooty from oriental insurance my money got debited but i did not receive the policy yet i don't know what to do now please refund my amount as soon as possible i am never gonna use your site to buy policy anymore hate your service very slow and worst way to refund
My
Transaction id [protected]igahnofvl9 which got debited money but did not generate policy

I made a payment (Rs. 12237.5) for car insurance on policy bazaar web site. Transaction was successful at bank site but pb site showing transaction failed.
Amount has been deducted form my account.
Bank customer care saying transaction was successful and they also provided me prn (Payment reference number) but pb customer care saying we didn't get the amount.
Please take appropriate action so that i can get my amount back.

I am getting too many calls from different numbers from policy bazaar daily from the time i wanted to search some information related to insurance schemes in their website. Every time i block the number, they keep calling from different numbers. I clearly told them that i am not interested in buying any insurance from them. But still i am getting minimum 2 calls a day. Please help.

I took a car insurance policy from their website on 14th november. They have not generated the policy and sent me soft copy of the same since 4 days. Everyday they are giving false excuses like wait for another day, technical problems are going on, etc. I am so fed up of their false promises that i am thinking of filing a case in consumer court if this does not materialize soon.

Hello Paisabazaar,
I am getting frequent sms from paisabazar credit sector daily. Daily I am getting more than 20 messages from different credit sectors. please stop sending messages to my mobile. i am very Much disappointed with you. for every 10 mins I am getting messages from your side. even my network could not identify and block the messages. i beg you please stop the promotional messages. if I need any credit cards or loans I will definitely contact paisa bazar only. My mobile number is [protected].Kindly please help me

Dear team

Damaged vehicle had place in dpg hyundai patiala for estimate as per your demand. The dpg will give the estimate till 19 and 20th. But we are getting this experience that policy was issued gurgaon office in background while processing through online purchase of this policy form policy bazar site.

We are getting harassment :-
1. Local executive from uiic is not supporting because policy has been issued from gurgaon branch
2. It has been a long waiting in chasing surveyor for initial inspection.

We had got a long list of commitment while applying policy from policy bazar and a regular notification messages from policy bazar showing commitment. If we are taking about support we are getting negative response from your site, we are already explained the criticality of the situation and life loss in the accident. After there should be rapid support.

We have a good experience with same insurance company as but as this it was routed from gurgaon office, we are getting negative response.

We are not getting any guidance for further proceedings. Kindly expedite the matter asap.

Required details


Date of accident — 05 nov 2019 time: 07:10 am
Name of injured person: umesh sawhney (Drived the car)
Name of death person ; swadesh kumar sahni
Policy number :-[protected]
Policy company:- uiic
With regards,
Umesh sawhney
Mb: [protected], [protected]

Previous mail

We have got a major accident on 05 nov 2019 time: 07:10 am near kouli gate, opposite tata motor gate, i, umesh sawhney was driving the car with my father (Swadesh kumar sahni). I was injured and got a huge loss with death of father (Swadesh kumar sawhney) on the spot. Car was brought by nhai police trolling team at dhareri jattan toll plaza near kauli. It is still there.

Requried information for further process :-

Previous year policy — attached
Present policy — attached
Rc and dl copy — attached
Date of accident — 05 nov 2019 time: 07:10 am
Name of injured person: umesh sawhney (Drived the car)
Name of death person ; swadesh kumar sahni
Photos of car — attached
Duly signed claim form — attached

Ref: policy bazaar ref. Id:[protected] & proposal ref no. Lh[protected]

I am an nri based in dubai. We had purchased a medical insurance policy no. P/161130/01/2020/007669 of star health insurance online on 16/05/2019 through policybazaar.

On 1/11/2019 we have paid rs. 4544/- (Ban debit advice attached) to policybazaar towards super topup plan of rs. 10 lakhs of hdfc ergo on advice of advice of policybazaar advisor mr. Himanshu verma id # pw 18053. Until today no policy has been issued and payment also not refunded even though i have been requesting them online and also sending emails since 4/11/2019 to cancel our application and refund our payment of rs. 4544/- back into my bank account.

There is no reply from policybazaar to our online requests or to our numerous emails.

Before we paid the premium they were calling us everyday to take the policy. After we paid the premium they have stopped responding or replying to our calls & emails.

I would like to tell people to not take any insurance through policybazaar because their customer service is extremely poor, especially after you pay the premium. Their left hand doesn’t know what the right hand is doing.

Kindly assist in getting our payment refund.

Regards
Vijay narain &
Latika narain
Mob: +[protected]
Email: [protected]@emirates.net. Ae