Policy Bazaar Complaints & Reviews

Hi,

Your service executive called me 20/10/2019 and asked me to send you my feedback about manipalcigna.

This are my feedback about the current status of their customer service:

1. I could complete the online payment for renewing my policy after almost one month from the date (Sept 15) i had send a request for revised premium for lower covered amount. I was almost planning to switch to some other insurance, considering this delay.in between i kept receiving calls reminding me about the policy renewal.

2. Online payment screens, passwords and feedback:

The first screen after you click: https://buyonline.manipalcigna.com/buy-health-insurance/makepayment, shows two items with star mark:

(2.1) proposal number - what is this proposal number; is it policy number or is it something else? No explanation.

(2.2) amount - what amount premium or sum assured?

(2.3) the receipt page has a download option. But the downloaded file needs a password, which is only known to the creator of website.

(2.4) finally your feedback system which is permanently having problem

Screenshots are attached for your reference,

3) after i renewed my policy on oct 15,. I have not received any communications from manpipal cigna.

With regards

Why are we getting calls again and again when we clearly said we are not interested?
I submitted a complaint earlier too.
What steps have been taken then?
When we said we are not interested for the nth time on a sunday the executive is shouting on the top of his voice.
His number is - [protected], [protected]
We have no count of the calls which we have been blocking since a week now.
Please take some urgent action and block this number - [protected] or we will be taking some strict action against policy bazaar now

This is regarding getting a refund for my cancelled car insurance policy (Policy Number[protected] from National Insurance company through Policy Bazaar) on Date 05/10/2019 for a total amount Rs. 3753. I cancelled my car insurance almost an hour after I purchased it because of some error in the policy as guided by Mr. Abhishek from Policy Bazar, who asked me to cancel the policy and buy a new policy.
He suggested so and told me that I will not be charged for a single penny for policy cancellation as I cancelled it before policy even started over a recorded line and that I will get my refund processed in my account in around 3-5 working Days which I never got. I called Policy Bazar customer care after 5 working days then I was told the refund takes 7 days.

I did not get any information on refund for almost 10 working days, today (17/10/2019) when I called again to the customer care, Mr. Hiraz asked me about the policy and he says that I am raising a request for cancellation today and you will get your refund in 15-17 days and that I will be charged for minimum of Rs. 118 as admin fees and also for the days which the policy has been used on prorata basis .

I am highly disappointed and frustrated because of the consistent follow ups and getting pathetic replies. They come up with something new every time I call the customer care for asking refund. I am tired of all this, If you could please help me with the same.

My husband (Siddhartha bhattacharya) is getting minimum 10 calls from policy bazaar everyday when we clearly said more than once that we are not interested now. They are calling from so many different numbers that even blocking those are of no help. They are calling from some other number the next day. This has been happening since a week and this is very irritating when we are getting such calls during office hours.

Some of the numbers are

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

We got calls from so many numbers in just a day. There are many more numbers from which we are getting multiple calls since a week.
We get one more call from this company, we are going to file a case of harassment against them.
Kindly help

I moin farooqui took health insurance of apollo thru policy bazaar in the month of august mid for my entire family. But my younger daughter was not 90 days old they said they will give me call back once she turn 90 days to add her in exisitng policy and conceived me to take the policy, and i took policy believing policy bazaar executive on the same day, but now when my daughter turned 90 days on sept 1st week and time to add my baby in my existing policy. Policy bazaar is least bothered to add my daughter name every time i call to policy bazaar they say we will get back to you in 48 hrs...! I am in touch with sales and service department of policy bazaar but no one is taking it to next step to do the needful and resolve my policy, its been more than a month and no resolution. I like to take serious action on policy bazaar for cheating customers by giving fall promises. Please call me to [protected] for further discussion...!

Sir/madam,

I am yet to receive my policy document of star health (Optima policy) which i renewed through you on 25th september. Previous policy number p/161130/01/2019/023385. I have received several false commitment of getting my policy document ranging from 5 working days to within hour. When ever i contacted on policy bazar helpline number they said it will get resolved with hours or day. I called 28 time and discussed the issue which still not resolved. Ms geetha joshi who assured me on 8th i will get it by 10 evening. 7pm which did not happened. Today again after calling 3times she said at 2.30 pm i will be getting my policy in an hours time or else i proceed with my complaint and she will take responsibility of the same. Kindly ask policy bazaar executive to give false commitment further also take action against such act in future. Please resolve my pending issue urgently.

Regards
Vivekanand
Trichur
[protected]

Buy two wheeler insurance date 11.06.2019, but do not show digi locker.
Digi locker show message : insurance validity has been expired.
Despite repeated requests, the policy bazaar is not taking any action.
So i request to you please help me.
My 2 wheeler policy no :[protected]

Address : policybazaar insurance web aggregator private limited, registered office no. - plot no.119, sector - 44, gurgaon, haryana – 122001

जारीकता काया लय issuing office, काया लय कोड office code: 361400
काया लय का पता office address:
National insurance company ltd.,
Gurgaon do-i, sco no.[protected]., sector-31,
Gurgaon - 122001.
Gstin: 06aaacn9967e2z6
Contact number:[protected], 933

I had purchased a renewal policy for my motor cycle two-wheeler insurance. (Honda unicorn 160) on[protected], but policy bazaar failed to issues the policy till now. My reference id :[protected] and my payment reference no is. Othpg[protected] from my sbi debit card.
So therefore i cancelled the policy purchase after talking to the customer care who assured me to refund the amount within a week. Since then i have lodged several complaint...

Too much calls and emails from the policy bazaar it's irritating, i have just checked a policy premium in their site and they started to call like anything. They knew which policy i have looked into they don't respect my privacy. Please remove my mobile number and email address from your mailing list and database. Please give an option to delete policy bazaar account in your website...
Mob no - [protected]
Name - chandra mohan singh

I am from jamshedpur jharkhand i take 1years vehicle insurance policy by policy bazaar third party national insurance company ltd
23 september 2019, but my insurance policy validity not update rto rc status
I complain to policy bazaar but they not help me

Policy booking i'd[protected]

Please help me to up to date my rto rc status
Thank you.

Recently i purchased (Renewed) a 2 wheeler policy from policy bazaar, that was showing a good idv. When i made a succesful payment and received a policy it was only third party policy. It's very annoying and wrong.
I want the company to give me a new policy which should have a good idv of my vehicle.
I want my money back immediately.
Call on [protected] for more info.

I have purchased a old car and after rc ownership transfer,
I applied for vehicle insurance ownership transfer. Policybazar has submitted my request successfully and taken all supporting docs from me.

Now from last 40 days i am continuously follow up with them on phone and email for policy transfer progress but they are not responding.

Now i feel very harassed as i am unable to use my vehicle due to not valid insurance.
If possible pls support.
My registered mobile - [protected]

I have booked a united india comprehensive policy through policy bazzar for my swift car on 29th august 2019 with booking id[protected]. An amount of rs. 5743/- has been paid but the insurer has canceled the policy on the same day.
Till then i have registered too many complaints on the customer care portal but no refund has been provided by the company yet... Kindly resolve the problem or i have to move to consumer court?

I had purchased a renewal policy for my scooter hero pleasure on 7th sept but policy bazaar failed to issues the policy in next 3-4 days. Therefore i cancelled the policy purchase after talking to the customer care who assured me to refund the amount within a week. Since then i have lodged several complaint to the costumer care but my money has not been refunded so far.
Please do the needful for refund at the earliest so that as a premium costumer, i can continue my belief in policy bazar. The details of transaction is as under:-

Date of transaction:- 7th sept 2019.
Transaction no :- pb10659878

Someone is using my mobile number and inappropriate names in policybazar. Policy bazar not even asking to verify the number. They keep sending me messages with inappropriate names. This happened so many times. They are just asking for mobile number and name. They should ask to verify the given number. Where is the privacy. Companies like them not caring such things.

I have taken a policy for my car hr01 ab 3355 and paid a sum of ;rs. 5675/- on 13 ssep 2019. Till date i have not received the soft copy of the policy. Number of time i have contracted their toll free number but all in vain. Is there any body in this policy bazaar to respond about it. The staff is totally illiterate to guide any customers through policy bazaar i have taken united india insurance policy and really pained that even after 15 days no soft copy has been received. Kindly refund the amount or fwd the soft copy of the policy. My mobile no is [protected].

Too much calls and emails from the policy bazaar it's irritating, i have just checked a policy premium in their site and they started to call like anything. They knew which policy i have looked into they don't respect my privacy. Please remove my mobile number and email address from your mailing list and database. Please give an option to delete policy bazaar account in your website.

I kiran devi, mobile no. [protected] booked a policy on dated 13 sep 2019, and I have paid an amount of rs.11613 against policy booking no.[protected], for my car DL1CAB7322, but till date your team is fail to do the policy . I have called more that 50 times by my other mobile number [protected].but every time got reply after 48 hours your policy will issued.still my car is standing at my house and I am using public transport for daily work, which is very deficult to me cause of policy bazaar .I want to know that, is this your working culture to dealing with customer .I feel very harassed by policy bazar so, now I am requesting to you please cancel my booking no[protected] and refund my amount as soon as possible .

I kiran devi, mobile no. [protected] booked a policy on dated 13 sep 2019, with booking no.[protected], for my car DL1CAB7322, but till date your team is fail to do the the policy . I have called more that 50 times by my other mobile number [protected].but every time got reply after 48 hours your policy will issued.still my car is standing at my house and I am using public transport for daily work, which is very deficult to me cause of policy bazaar .I want to know that is this your working culture to dealing with customer .I feel very harassed by policy bazar. And now I am requesting to you please cancel my booking no[protected] as soon as possible.

I had a call from your side some person number is[protected] and his name is shinay shingh barith as per true caller.. He has a very bad attitude.. First of all he said to me rani ji baat kar rahi hain.. I said no than vo bola phir kon bol rahe ho main policy bazaar se bol raha hu.. Maine bola wrong number than he said apka number policy bazar par aaya tha loan k liye maine bola maine apply ni kiya muje ni pata kasise aaya to argument karne laga company ka time waste karte ho.. Phir maine bhi bola tum log hum logo ka time waste karte ho.. Please clear his doughts and aage se be in manner..

Thanks