Policy Bazaar Complaints & Reviews

I called a person afternoon from policy bazar
Phone number:+[protected] yesterday at 11:45am the employee who lifted the call was very rude he was just talking in a very rude way
He asked when we want to start health insurance we said we will discuss and say in response to this he was very very rude
This is not the way to speak with customers???

Respected sir
I would like to inform you that my two wheeler insurance has been not renewed but my balance debit of my account. Balance cutting rf id[protected]. I am so sad of my debited balance. My balance rs 887. May be tired for help doesn't anybody no help. So i requested to you that my balance refund of my account. Because i mentally harassing of your company toll free no, more time i contact of your toll free numbers but did not referrence. So pls my problem to solft immediately and me mentally relusk.

Sir,
I am regularly getting calls from policy bazar persons as if i am looking for term plan. I have not accessed their website. I have informed the sales persons also to delete my details if any two weeks ago. But even yesterday was getting sms. Today multiple calls.. Still getting calls from them. It is annoying. Please remove my contact details from your websites.
My name - surendran ravi
I took policy having reference id :[protected]

I’m seriously freaking out right now. Using policy bazaar for the first time and such pathetic experience has happened.. What the hell? The amount has been deducted from my bank and the policy hasn’t been received yet.

Seriously pissed off!!!
What is going on here?? I cant not wait for freaking 4-5 days to get back my money.

Just send me the damn policy right away.
Please help me regarding the same. The payment screenshot has been attached below.

Please stop the promotional calls. I am very sick of those. I don't want to buy any policy from policybazaar. So why are you guys unnecessarily calling me?

I have not registered on any of your sites. How did you guys get my number? You guys are simply wasting my time. I have asked your agents so many times to stop calling me as i m very irritated and frustrated by your calls.

I request you to stop calling and disturbing me. I m not at all interested in buying any policy from you.

I hope this is a legitimate process and will work.

Hello Sir,

I bought used car, the RC has been transferred to my name. The previous owner took car insurance policy from policybazzar and which is going to end 14th oct 2019. I have called multiple times to policybazzar customer care in this regards but they are not in mood to work on my request. Every time they are transferring my calls to different people but no one is helpful on this. Can you took strict action on them and strictly fine some charges on the policy bazzar.
I am attaching the mail conversation.

I have paid a sum of rs. 5675.00 for insurance of my car regd no hr 01ab 3355 0n 13 sep 2019. I have not received the soft copy of the policy. My registered mobile no is [protected]. Kindly fwd the same on priority as i have to drive to chandigarh. The said amount has been deducted from bankers on the same day. But the requirement of soft copy of policy is urgent for my further movement to new place. Kindly look into it

I am khem singh rawat helth insurance policy 500000 lac 2 year primiyam 25598 rupees paid 11/09/2019 but 17/09/2019
Policy not issued this date but agent commitment 13/09/2019 calling me hdfc ergo your documents not received by policy bazzar in your behaviour not good please cancelled the my policy
I m not happy

Thanks for you savice
[protected]
Khem singh rawat
[protected]@gmail.com

Dear sir,

I booked a policy with policy bazaar (Booking id[protected] and application number c[protected] on 6th sept 2019.

I was not happy with their service and arrogance of their staff hence requested to cancel and refund the money rs. 13, 288/- paid to them.

There is no response from policy bazaar even after writing to them 100 mails.

Regards,
Lt col a k singh
Mob:[protected]

I have made payment a payment for my vehicle insurance on 16/09/2019 after making the payment they didn’t provide any confirmation or policy to me. Since the policy was very urgent to me, so that i have made many request for call back, but they didn’t made any response to my queries. All the toll free numbers mentioned in the site are fake.
As per preference, i have made payment towards reliance general insurance by using policy bazaar as agent.

Policy bazar calling me atleast 20 times/day to sell me policy & they ask for credit card details over phone.
I am getting mentally harassed as i work in night and sleep in day & they call when i am sleeping. I requested them to not call again as i already have a health insurance policy, but they wont stop and it's been 3 months now. Please help it is mental harrassment.

Respected sir,
I had buy two wheeler insurance plane on date 15 sep 2019 sunday 02:02 pm amount is 1476.00.

I have received payment successfully policy bazaar payment recipe with payment id "pay_dipsh8ucskcidu" on my ragisterd emil id.

I have also received bank debited amount sms.

But my issue is not received my policy.

That time i am using online chat on policy bazar helpline i talk with miss abhilasha_pw12008 and mr salman_pw15388.

I provided to my register email id and payment id to mr salman_pw15388 but he told me no any successful transaction showing in policy bazaar system.

Now i am helpless.

I need my policy as soon as possible.

If traffic policy any callahan provided to me regarding two wheeler insurance. That time all amount paybal policy bazaar because of i am pay to policy bazaar and i get successfully confirmation message but not received policy.

My payment and ragisterd details as below..
My registration email id : [protected]@gmail.com
My mobile number : +91 [protected]
Payment id : pay_dipsh8ucskcidu
Payment mode : payzap wallet

Following document i am attached.
1. Policy bazaar payment confirmation
2. Bank debited amount
3. Chat with policy bazaar

You will discuss with policy bazaar for received my policy or refund my money and revert me as soon as possible.

From: nikhil gogoi ([protected]@gmail.com)
Sent: sat aug 24 2019 01:41:38 gmt+0530 (India standard time)
To: [protected]@policybazaar.com
Subject: fw: getting repeated calls from policy bazar

Hi,

I have been getting repeated calls in my no... Ending with...6876 from last couple of
Day from policy bazar executives.
Many times i have requested not to call me regarding policies or plans and
Also told that if i would be interested in near future, i will definitely
Call the toll free nos given in the website. But i am really disappointed
And so much disturbed to get calls repeatedly even after explaining the
Same to policy bazar executives.

Even if i disconnect a call from one phone no policy bazar calls me from
Another no... It seems to be repeated process. Plz for god sake remove my
Phone number from your database.

We all know you are such a big name in insurance world... Its your
Business. But this is not the right way to make customers.

Is this the way how you do business by repeatedly calling people who just
Mearly visit the website??? You people cannot disturb a person who visited
Your website simply. Visiting your website doesn't means a person is
Interested in buying an insurance.

So i request not to call me again from policy bazar. As i don't want any
Irritating calls from your call centre executives. If i need to know
Anything i would definitely call toll free number and seek your help.

After i wrote the above mail... I recived the below reply... From policy bazar... The mail reply seems of no use... For the sake of replying an email they are just replying... But no action taken..

We’ve got an update for you
Hi!

Greetings from policybazaar.com

We would like to inform you that we have forwarded your request in regards to unsubscribe your number to the concerned team, kindly rest assured that you will not receive any further communication from our side.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us at[protected]Toll free) from your registered mobile number.

We are always happy to assist you.

Thank you for choosing policybazaar. Have an awesome day!

Shephali shrivastav
Bps06280

But still to my surprise your policy bazar people intentionally keeps call my no like hell... And now they have started sending me mails for not responding... Till now i have blocked 50+ tollfree nos from policy bazar. Still the other day policy bazar people used to call me from a new nos. This is really frustrating...

Even if i would have done a policy from policy bazar in future... Now i swear i would never ever think of it...

I request concerned authorities to please take action against such idotic employees...

Pfa

I purchased online insurance of car of "united india insurance company ltd." by policy bazaar insurance web aggregator pvt. Ltd., having buisness channel subcodebrc0000907 and irda license no. Irda/wba21/15-06.
My policy no. Is[protected].
On online verification of policy on united india insurance it is not showing. I have contacted so many times to policybazzar to upadtae it online but invain. My address is also wrong on it. Please do resolve

I had bought insuranc for my two wheeler and and after transaction money is deducted and i did not get the policy and msgs of if amount has been deducted contact your bank. The policy did not got approved it showed failed transaction but money has been deduced. Now i am calling customer service and they are saying it's not you registered no.. But they didn't ask for registration before buying the policy. As after reading reviews i am sure it is a fraudster company.

I am not interested to take any type of call from policybazaar.com. This site call me again and again. It make me disturbed. Consider my privacy. I am not interested to bussiness with you. I have another way to buy policy. Never disturb me again. Don't disturb me
My registered mail id and mobile number in policybazaar.com is
Check and delete account permanently now.

I purchased two wheeler insurance from policy bazaar website. The money got deducted but in their website it showed failed transaction. I tried to contact them several times but no response. Please never purchase insurance from their website. I would recommend to go to the official website of the insurance company and purchase from there.
I had a very bad experience. Never buy insurance from policy bazaar website.

I have bought a policy from policy bazaar,
I have grievance in the terms of quality of services being provided to customers.

Saurab mishra employee of policy bazaar emp code pw14210 sold me term plan policy on 5th august with same punch line that we have team to resolve all the issues so now its been a month i have not received aby copy of policy neither i am sure is really the policy got purchased or somewhere in mid my money is taken.in spite of several mail and call back request i have not received any mail or call from that guy saurabh mishra.
Is service limited up-to the selling of policy??

Now i am getting reply from policy bazaar team that we have sent an information to saurabh mishra for call back now its his choice to call or not.

Are you running some gang or what??

Dear sir,

I have purhase below maintioned policy from policy bazaar and there was no clause during policy sale discussion “additional 20% co-payment applicable for all claims made in non smart select network hospitals.”.
Now representative of policy bazaar is asking for addition 15% amount to remove this clause.
I do not want to drop the policy and also do not want to pay additionl amount.

Being your customer please look into the matter.
My policy details are as below;
Policy no. 14722619
Client id70155658
Policyholder:- mr santosh kumar verma
Address:- c-204 sujal apartment near ramdev nagar brts satellite
Beside sarthak apartment
Ahmedabad 380015, gujarat
Policy period:- 30-aug-2019 to 29-aug-2022

For addition details let me know.

Regards
Santosh verma
Corporate audit & compliance
Mob. No. [protected]

Hi Team

I have purchased a zero dep. policy for my uncle’s car DL 1CZ 6099 from HDFC ERGO, my uncle Mr. Ved prakash gave his car undr claim due to an accident happenned. A surveyor came and demanded a document from me for that document CPA endorsement i called policy customer care and they asked me that was not required as you carrying a zero dept policy. I told the same to the survey person but he told me that CPA endorsement is a different document. The. I called multiple times for the same many times they dont picked and if picked they told me that will arrange a call in 30 min and afterit no call got from them

At last a got an email from the surveyor that if you failed to submit that document then your claim will not passed as fully

Really i m not happy to purchase the policy from policybazaar