Policy Bazaar Complaints & Reviews

On 8th march 2019 i got renewed my policy on PolicyBazzar.com, My previous car insurance was with HDFC ERGO but this time i purchased insurance from IFFCO Tokio. I have sentro car model 2011 with CNG fitted and CNG is also added to RC. But problem started when my policy got renewed without CNG in policy. I complained to PolicyBazzar.com and they told me that i have to pay certain amount for addition of CNG in insurance copy. But from last two months i am following with PolicyBazzar.com but still i did not get any positive response. Now i am going to complain in consumer forum and IRDA regarding my issue but i lost my hopes in PolicyBazzar.com

Myself deepak sharma and taken two life policy trough policy bazaar last year one in the name of my spouse policy no[protected] and other with my name policy no[protected], same plan for both, but after a year when i go through to paid my premium i am shocked to seen policy paying term and policy term is same but at the time we buy trough policy bazaar executive he clearly told me premium paying term is at the age of 60 years and policy term is at the age of 85 years.
In my spouse its mention correct but in my case its mis-selling case.

Pathetic when i spoken with her customer executive toll free number she denied it.

I hope seniors person of policy bazaar is looking that case seriously and justice with our customer.
Reagrds
Deepak sharma-[protected]

Dear sir
Due to wrong bike no. I have created the insurance of my two wheeler wrong. As according to insurance policy the name of the insurer and the bike no. Is different which causes the insurance policy is wrong. Sir i m attaching the copy of insurace policy and my alternate no. Is [protected]
Present policy no. Is[protected]
Name of insurace company is united india insurace company limited
Wrong bike no. Rj14sx3199
Actual bike no. Rj14sx3119
Please sir kindly do the needfull.

I hv been following up since 5th june 2019 as there is correction required in my online policy however no one bothered to call and speak. Further i hv sent an email for solution but no revert. Only same email received mentioned “bear with us till then”.

This is also to put it in the record that the customer care executive having better communication skills to their supervisor.
Ms. Khandelwal doesn’t hv sence that how to talk to customer.

Awaiting for solution as policy will expire on 11/07/2019
Regards
Niharika singh

Have contacted customer care more than 5 times below are the commitments which is given by their consultants and nothing worked out.

my query: Unknowingly it got paid through policy bazaar paytm and asked team to review and tell me whether it has processed or not.

one consultant told me that money detected and will return me policy in 24hrs but till now i havent received yet.

Another consultant said like will check with my senior and come back to me but till now there is no response from team.

There is no response from this team and from 4th july.
i paid my policy on 3rd july for the vehicle TN11-M-9380.

Kindly help me on this.

I had asked for cancellation of my application [protected] bajaj life goal assure repeatedly on phone and by email. Inspite of my requests, in blatant disregard to the customer wishes, almost 20 days later, policy was issued. Subsequently, the response has not been encouraging to solve the issue. For the past 10 days, i have been calling everyday to get my refund.
Request sort this matter to the customer's satisfaction.
Regards

I was doing my bike insurance on policy bazaar, new india insurance, after filling all the details, the took me to the paymnet gateway, after i filled the credit card details, my money 1408rs has been deducted, but suddenly the payment interface got blank and again they asking to repayment. Did a fraud. No response from them. They send me a message that the payment has been failed, and to coordinate with my bank for refund. But the bank executive says payment has been accepted by the policy bazaar successfully

Got a call from this no [protected] on sunday morning 7th july at 11: 10 a. M. Approximately.
Person consistently irritated by insisting to listen his plan on phone although i enquired online enquiry 1 month back.
On informing him that i will do it online he said that i should have done it till now,.
I asked him not to call and discontinue but he continued arguing.
Therefore i am complaining and mugging my haed for this comlaint.

I did a policy of maruti a star and immediately cancelled it after 15 minutes as I realised another family member did the insurance offline.

I called policybazaar and they said money will be refunded and gave refund id- Pb16404535

However after waiting for 8 days, I sent 2 emails to the company but I have not got any response.

Please help.
Ashok Anand

I purchased a term plan for my wife on 16-jun-2019, keeping in mind that 17-jun is her birthday and premium will increase.
However, i successfully purchased my policy from policy bazaar with help of their executive and followed the instruction given by him.
After buying the policy, each day they were giving me update that everything is in place and the policy will be issued soon.
Suddenly, after 4-5 days, they call me and tell that since the proposal form was submitted after 12:00 am and day was changed so i will have to pay the increased premium.
I clearly told them that this is not my fault as they didn't tell me at the time of purchase so it is their responsibility and they will have to bear my loss.
I am following up with them from last 10 days but they are not doing anything on this matter except saying that either go for cancellation or accept the updated premium.
I opted them for a service and they failed to provide that and now imposing their poor service results upon me. This is not a matter of one time payment, i will have to pay this till the end of policy.
I am unable to find a way forward. Please help in getting this matter resolved.

I recently get two wheeler insurance in "the new india assurance co. Ltd" through policy bazaar web site and also i got acknowledgement email with new registered policy details with attachment. But, new policy details not updated in "mparivahan" government application.

Policy number:[protected]
Company: the new india assurance co. Ltd.
Date: mon, may 13, 10:43 pm

I had log into policy bazar some two weeks back to check on some policy terms and also mutual funds.

Since then they had started calling me every day, they are calling twice, i told them i am not interested any mall stop calling and harassing us (Me and my wife).

Next day again same thing is keep on going and going.

Lately i got frustrated and when one guy called and abused him and told him to cancel our lead. He spoke in a rude way and told he will do something about it.

Post which i got 5 calls from 5 different again today on 2nd july stating "maam, you have logged into policy bazar just now, what are you planning to take". Where as after that last time login me or my wife we have never logged into it.

This is ridiculous, i am going to complain against the below number for harassment in the local police station right now. And posting it here also.

Phone numbers:-
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Thank you

Firstly i was missguided by policybazzar execative regarding icici group term plan. His name is suraj. I was told that. Their will be no document required for group term insurance. I booked it and make payment for it. Afer booking i got mail for documention and medical.
I raised cancation of above policy on 10-jun-2019. From that they i am continuesly taking follow up regarding my cancalation status and refund. But i am getting only one answer each any every time that "we have forworded your request to concer department" and dont get any new update. I am geeting irritated now.
Its allready more than 15 day still these people giving same ans.
I contact to icici afer not geting any update from policybazzar.
But, icici dont have any details of policy application no and registerd mobile no.
Neighter they are aware of my policy and its policy cancalation request.
I cant contact icici now as tehy dont have details and policybazaar saying me same thing from last 20 days.
If my didnt got my refund soon i will definelty approch to irda.

Pfb my policy details

Booking id:[protected]
Premium : inr 5106
Policy no. Vpb[protected]
Royal sundaram

Veh. Maruti alto 800
Reg. No. Ka01mk9543

Till mar 2019, i was having vehicle insurance from iffco tokio - bumper to bumper since i purchased my car. Last year premium amount was 3571 but idv was around 2.5 lakhs.

As idv was more, i purchased royal sundaram insurance through policy bazaar and paid rs. 5106. But to my surprise bumper to bumper is not covered. Its great disappointment and information misled in policy bazaar.
Please resolve this issue.
Thanks,
Prasanna
Mob.[protected]

The most fraud house i have seen in my life,,, worst behaviour, false committments, taking money and returning in 90 days has been a practice, all house is filled with #, they will keep u on hold and will never come back, they will committ that they will arrange a call back which will never come, they will transfer the call yo senior which he is not and he is an another #,,,, dont want to waste my time and energy,,, god save people from policy bazar

I mohd razi taken a policy[protected]from policy bazaar, after discussion with employee i took zero dep plan with comparison of comprehensive plan and received a confirmation mail which mentioned 100% cover for all parts except tyres, tubes, batteries which are covered by 50%. I confirmed and took that policy... After some time i met a small accident and informed to hdfc agro insurance company but they rejected my claim. I don't know why but my car is fully insured.. So why my claim is rejected... Confirm asap
[protected]

Sir,

I took a health insurance and there was miscommunication and confuse of information among employees. When i am following up no one is listening anything. I asked for call back and mail back but the employee who co-ordinate is not responding anything. Even if his supervisor also same.
To whom i will believe?
I took religre health insurance and he told they are wrong and what he is telling correct. He told i will give all written confirmation on friday (21st june2019) but everyday i am sending mail and asked other to have a call back from him but no response from manish kumar.

The issue came for tax proof submit under 80d as i have paid 3years premium at one time. So how i will so individual years. But manish and jitender told we will give tax certificate for individual year. Manish told he will send in mail. But now no response.

One more issue for 60 years age. As i am continuing from now with religre, then when i will reach 60 then is co-payment applicable for me? He told no.
But when i called with number [protected] then abhisek n picked but he told all opposites what jitendr and manish told me. I got confused as your employees are not clear of information.

Manish kumar - pw08766
Jitendare kumar -

Yesterday (26th june 2019) i spoke with priyanka (Pw06179) and she told give me 2 days i will check recording and then i asked send me a mail what you told. Then she told "sending now only". But till now no mail from her.

Thanks
Sambit kumar pal
Mob - +91 [protected]

Hello,

I was looking for a pension plan and i opened policybazar. One of the biggest mistake. They ask your number and even if you do not submit they store your number and start calling i get 3-4 calls daily and once i received they insist on buying plans even if we just ask for suggestions. I visited the website to compare policies and not to get your calls daily.

Apart from that they call and abuse like we are not free here if you don't want policy don't enter the number and # like that they start shouting. Then when we stop receiving the calls from policybazar number they start calling from their personal number i got a call from [protected] please look into the case.

Policy bazaar charged me for riders benefit but they didnt provide the correct policy instead a wrong policy was provided to me.

Mr. Anil kumar mishra pw12176 of policy bazaar has done all the mess but before taking the policy they connected many times when i called after this issue they never contacted me not reverted me to my telephonic calls and e mails.

I am not interested to take any type of call from policybazaar.com. I just logged in to check policies on the market but that was a great mistake. If i want any kind of policy i will do it my self. And please give us an option to delete the account from your system that would be really great.
My registered mail id in policybazaar.com is ravi[protected]@gmail.com
And please for love of god do not call me again.