Policy Bazaar Complaints & Reviews

Even after requesting not to call they continuously calling me daily from one or the another department and claiming that their department haven't called me.
My mistake was just i gone through the website. The call center person was calling me continuously even after i asked him not to call back. He have done intentionally and spoiled my sunday. How can he call the very next moment when i am requesting him not to cal back? And the way he was talking felt like was irritating me intentionally. And how can they call on sundays? Holiday?
I could not even find a options of complaints rather than sales and service toll numbers.

I bought a two wheeler policy on 19 june 2019 of new india insurance from policy baazar online but due to some mistake i cancelled it next day... And when i requested for cancellation policy bazaar said to buy an another one so i bought an another policy for same two wheeler from policy bazaar but they ask for 15 days for return than they asked for wait till 16 july but still i got a mail today that wait till 28 july 2019 for update...

I was provided fake promise from policy bazaar (employee Daya Shankar Yadav(PW13922)) that if i cancel my policy within the freelook period..ie, 30 days from policy issuance...my entire premium paid will be refunded. Only due of that i had accepted the policy and payed for it. Now i got only 1684 refunded out of 7931 and i want my full money back. I see this is one of the modus operandi followed by policy bazaar to make customers apply for policy without a second thought since we have 30 days of time to cancel it.
Cheating indian middleclass for your own wealth that too on a life insurance is one of the cheapest way to make a living. I need the entire money i paid back. Policy number: C[protected]. Customer ID: 23586717

Hi,

Policy bazaar has been a torture for a few years now. If i google something and if i accidentally land into the policybazaar website, then i am in for an overflow of calls that i browsed a website..

Other policy sites like icici prudential, lic, sbi etc, get a consent from the person interested and then call only the people who have provided the details..

These torturous calls from policybazaar are so irritating.. Can this be highlighted wherever applicable and have an effective way to do business

I got my car insured through policy bazaar with the company new india assurance. It was clearly mentioned on their website that it is a cashless policy and the claims are guaranteed to be settled within 72 hours. My car met with an accident and i got the car repaired from the agency and i was refused cashless claim from the insurer company. I paid for the repair. After giving the insurance company my cancelled cheque and car repair bill i get to hear that the reimbursement would take atleast 7-8 days. This is not the kind of service i expected from policy bazaar. I am never going to deal with them again. I might as well cancel the term insurance plan i was buying for my mother through them.

Unfortunately I visited Policy bazaar and went through the website for sometime. After that I recieved numerous calls abd sms from the sites. I conveyed that I dont want calls or smsm from them and then too the guys are spamming me with SMS and call every now and then after I visited their website. I want to delete my account and to stop policy bazaar from calling me.

Hi team,

I have purchased a (International) travel insurance for my father in law but still the policy document is not issued. I have verified my inbox and spam email but nothing received so far.

I tried chasing on chat but since its automated chat, i am not getting the expected response. Also i tried scheduling the call for the same but its not working either.

Their travel is planned for tomorrow (12/07) so can you please expedite the same and send an email?

Rs 5000detected by you. Autodebit through axis bank credit card. Policy taken from my policy bazaar of hdfc life click2wealth. Policy number 21423287 customer i'd 0074565. Actual auto debit date is every month of 25but you detected on 06july19. Hdfc company not issuing premium slip. They didn't received money. Where is my money please shortout. Thanks thakur virender singh

Sir,

After calling repeatedly so many times, i have not got any single reply from policy bazar on the car insurance issued to me.

I have attached the policy with this email. I want to raise complaint against policy bazar company and their rude behavior.

The employee called atanu who was in touch has provided in correct information.

The policy provided has incorrect mobile number. This is frustrating.

Please note that i have bene repeatedly informing policy bazar that the policy has incorrect mobile number.

My mobile number is [protected], however you have not corrected it.

Mr atanu from ;policy bazar has promised that i will be issued correct policy however he never picks phone also i have not received the call back even.

In case i still do not get reply i will raise complaint for this against fraud and in local police station in gurgaon.

Thanks

Vikrant sawhney

I have booked a TATA AIA Life - Tata AIA Life SampoornaRaksha from policy bazar, but due to financial crisis made a decision to cancel the term plan, which i updated /informed to Policy Bazaar through they online facility to cancel the term insurance, I repeatedly inquired about the refund status but till now policy bazar/TATA AIA Life has not made any steps to refund the amount

Policy bazar- Application No C[protected]
Policy bazar- Booking ID[protected]

Seek assistance to expedite the refund

Thanks
Alex

I logged a claim intimation on friday 05/07/19. Sent all photos, videos and filled all forms.

Kept chasing for feedback. Got approval yesterday which is almost 4 days later. It was a partial approval of the scratch. Strangely the big dent clearly seen in all photos was completely ignored and refused by insurer. I keep calling policy bazaar asking them to schedule an on-site survey but policy bazaar refusing to honour that request. Moreover i am promised call backs after 30mins to 1 hour. But it never happens.
They are only interested in selling the policy and not concerned about providing after sales services.

Policy no[protected]
Vehicle no - up93ak1668
Insured name - mr. K p swarankar
Subject: : policy bazaar : claim refund status :[protected] : up93ak1668

Hi team,

I am writing reg my pending car insurance claim, which is in pending status since 6-7 months no progress has been made except the new queries and commitments. You can refer the email with the above subject line which is floating from long time between policy bazaar (Dhananjoy ghosh - claim department and national insurance company & me).

We had submitted a claim for my car accident, in the month of dec 2018.
At the very initial stage there was a fault from policy bazaar side, we waited for the claim amount for 3 months, when there was no progress after submitting the claim documents, when we contacted national insurance company they came up with the reason saying that the documents were not shared by policy bazaar with them. Means for 3 months the documents (Images of car & video was with policy bazaar only).

Still the claim is not yet cleared even after multiple follow ups, every time there is a new query from national insurance side. This time there was a discrepancy in claim form dates, while filling the form date was entered wrongly. So for that insurance company has asked for clarification we already submitted the written clarification still no update since 15-20 days. This is very pathetic situation where the customer is suffering because of carelessness of others.

Request you to kindly look into this and help us to get the claim amount.

Regards,

K p swarankar

I abhishek recently buying a policy from policy bazar portal for two wheeler but by mistake i type a wrong registration number and without check i buy the policy of national insurance so know i want to cancel this policy and i try your all customer care number but there is no response so please help me my mobile no.[protected] and my email [protected]@gmail

On 8th march 2019 i got renewed my policy on PolicyBazzar.com, My previous car insurance was with HDFC ERGO but this time i purchased insurance from IFFCO Tokio. I have sentro car model 2011 with CNG fitted and CNG is also added to RC. But problem started when my policy got renewed without CNG in policy. I complained to PolicyBazzar.com and they told me that i have to pay certain amount for addition of CNG in insurance copy. But from last two months i am following with PolicyBazzar.com but still i did not get any positive response. Now i am going to complain in consumer forum and IRDA regarding my issue but i lost my hopes in PolicyBazzar.com

Myself deepak sharma and taken two life policy trough policy bazaar last year one in the name of my spouse policy no[protected] and other with my name policy no[protected], same plan for both, but after a year when i go through to paid my premium i am shocked to seen policy paying term and policy term is same but at the time we buy trough policy bazaar executive he clearly told me premium paying term is at the age of 60 years and policy term is at the age of 85 years.
In my spouse its mention correct but in my case its mis-selling case.

Pathetic when i spoken with her customer executive toll free number she denied it.

I hope seniors person of policy bazaar is looking that case seriously and justice with our customer.
Reagrds
Deepak sharma-[protected]

Dear sir
Due to wrong bike no. I have created the insurance of my two wheeler wrong. As according to insurance policy the name of the insurer and the bike no. Is different which causes the insurance policy is wrong. Sir i m attaching the copy of insurace policy and my alternate no. Is [protected]
Present policy no. Is[protected]
Name of insurace company is united india insurace company limited
Wrong bike no. Rj14sx3199
Actual bike no. Rj14sx3119
Please sir kindly do the needfull.

I hv been following up since 5th june 2019 as there is correction required in my online policy however no one bothered to call and speak. Further i hv sent an email for solution but no revert. Only same email received mentioned “bear with us till then”.

This is also to put it in the record that the customer care executive having better communication skills to their supervisor.
Ms. Khandelwal doesn’t hv sence that how to talk to customer.

Awaiting for solution as policy will expire on 11/07/2019
Regards
Niharika singh

Have contacted customer care more than 5 times below are the commitments which is given by their consultants and nothing worked out.

my query: Unknowingly it got paid through policy bazaar paytm and asked team to review and tell me whether it has processed or not.

one consultant told me that money detected and will return me policy in 24hrs but till now i havent received yet.

Another consultant said like will check with my senior and come back to me but till now there is no response from team.

There is no response from this team and from 4th july.
i paid my policy on 3rd july for the vehicle TN11-M-9380.

Kindly help me on this.

I had asked for cancellation of my application [protected] bajaj life goal assure repeatedly on phone and by email. Inspite of my requests, in blatant disregard to the customer wishes, almost 20 days later, policy was issued. Subsequently, the response has not been encouraging to solve the issue. For the past 10 days, i have been calling everyday to get my refund.
Request sort this matter to the customer's satisfaction.
Regards

I was doing my bike insurance on policy bazaar, new india insurance, after filling all the details, the took me to the paymnet gateway, after i filled the credit card details, my money 1408rs has been deducted, but suddenly the payment interface got blank and again they asking to repayment. Did a fraud. No response from them. They send me a message that the payment has been failed, and to coordinate with my bank for refund. But the bank executive says payment has been accepted by the policy bazaar successfully