Policy Bazaar Complaints & Reviews

Please refer to my complaint on 08 jul 19 which stated.
"i had asked for cancellation of my application number:[protected] bajaj life goal assure repeatedly on phone and by email. Inspite of my requests, in blatant disregard to the customer wishes, almost 20 days later, policy was issued. Subsequently, the response has not been encouraging to solve the issue. For the past 10 days, i have been calling everyday to get my refund.
Request sort this matter to the customer's satisfaction".

Till date i have been calling policy bazaar everyday, each time i am told 'sir we will arrange a call back from concerned department in 10 minutes, but nobody calls. Nobody bothers about the customer, and all efforts are in vain. I have been waiting for my refund for almost 2 months now.
Request intervene to sort the matter.
Thanks
Regards

Respected sir i am sachin lawane i was purchase health insurance on policy bazar.com side 6july2019. But policy benefits not good for me so i am cancel policy last 25 day but policy bazar.com not refund my money he is customer care taking to your not satisfied policy give your money within 30 day. I called customer care he talked me refund will credit you bank but not show my account so helpme

Policybazaar has kept and stored my passport information on their website for over a year with no controls, checks or safety in place to protect the said information. Only phone number and/or email id is required to access this information. It's not even password protected. Policybazaar is refusing to delete this information. I need this taken down asap.

I got a call from policy bazaar agent for my car insurance and was provided the quotation for digit company saying il get a cash back of rupees 850 once I take this insurance and is available for limited period. The agent name is Abhishek Roy and I took the policy and the former told Me it will get credited in my account within few hrs. It's been 3 months now I hav following up n he is making false commitments saying it wud b done in 48hrs or in 1 week etc. N nw he has refused to make it. When I said il go n complaint he says do watevr u want to.

Request for change ownership of my car at 26.06.2018, they asked 6 times apology for delay processing but still the issue was not cleared by them..They are fooling their customers, when ever we spoke regarding this issue they will asking apologies only but there was no solutions yt made by them.
Policy number-[protected]
note - The policy was also created by me on old owners name, while creating the policy at that time i asked policy bazzar representative regarding name transfer, he tolds it was one hour work only we can easily change it by submitting name transferd rc copy and with sum of money will be charged i agreed and only create policy under these website .But after creating the insurance there was very worst support from their side..Still now thre was no responses from their side..After sales support was very very worst

I happened to browse policy bazaar website for some policies and because they have made it a rule to ask for phone numbers without which the policies are not revealed.
Now i have been getting calls every single day since one and half month ago. For the first one week, i would ask the caller to please put me in their do not call list and they always politely would say that they would. But the very next day, i'd get at least two more calls.
For the last three weeks now, i get a call from policy bazaar (Courtesy true caller) and the call is dropped the moment i pick it up. Or i say hello for two-three times and then the call gets dropped.
I have resorted to blocking all their numbers but still keep getting calls. I think what they're trying to do place the calls even if customer has requested a dnc so that they can show their bosses that they did their day's worth of work.

I am fed up and tired of these calls from policy bazaar. This is highly unethical on the part of policy bazaar.

Dear sir,

I have purchased royal sundaram new two wheeler insurance policy. My reg mobile no:[protected] i have done payment thru upi - qr scan sum of rs.970/- from policy bazzar.com
In my bank the amount was debited but still now i didn't get any soft copy for my said policy

Please kindly do the needful for the same

Waiting for your reply

Policy bazaar executive misguided me regarding charges of Bajaj policy and book me the policy, after getting details from Bajaj, I have immediately asked that I dont want to proceed and want refund, however after so many requests they didnt accept and asking me to provide the documents to issue a policy.
Attached screen shot for policy bazaar account which details of the show the booking ID[protected]and reference number ([protected]), I had paid 10000 rs on[protected] and still waiting for refund.
I have send the 4 mail to them for cancellation, they have called me 2 times and pushing me to accept the policy, I told them that I dont want to proceed but still no result.
Before booking the policy I have updated that I am a NRI and provided them my abroad number, but every they are calling my India number and sending mails that I am not reachable
Highly unprofessional behaviour.

I have taken car insurance policy thru Policybazaar during 3rd week of May. While speaking with the executive(Kamindra, pw03725) during the online payment process I mentioned him that the car variant is not mentioned correctly. Still he insisted me that it is proper and would not matter much. So after doing the payment I thought I might face issues while claiming. I have been mailing them and calling since 21 st May to just change the variant to proper one. But there hasn't been any updates done yet in my online policy. Only reply that I get on the follow up mail is "We would like to apprise you that we are in constant touch with the Insurer to have your query resolved on priority. We shall share an update with you by MM/DD/YYYY.

We understand that the complete process is taking longer than expected; we appreciate your patience in the interim."

This has been their reply since 2 months. So it seems Policybazaar itself cannot approach any insurance policy companies. Probably they show a huge list of insurance policy's but it seems they don't have their contacts to approach for any claim.

Before renewing your insurance thru them do think that they are not able to update any of your incorrect details in policy than how will they help you in passing your claim.

THINK OVER IT! I have suffered a lot and still suffering, so don't fall in this trap of getting your insurance policy renewed thru them.

Hi,

I am raising this complaint about the unprofessional behavior of policy bazaar.

On 17th may 2019 an agent we have paid for a car insurance policy from policybazar. An agent just shared a payment link and we paid via online payment gateway. After successful transaction we received a copy of the policy and to our shock we saw all the relevant details - registration no, chassis no and engine no mentioned are incorrect. We have immediately informed that agent but he wasn't responding so we reached out to customer service and after almost 2 weeks they have replied that this information can't be changed.
I have attached relevant documents.

We are seeking your assistance to expedite resolution of this issue so that we can get the policy document with the right data.

Religare policy no:[protected]

Policybazaar reference no:[protected]

Deepak raw (Policybazaar agent):- id no: pw16686

Before i bought the policy i had told deepak that i am located in kolkata and i had asked him a couple of times whether i can use the cashless opd facility in kolkata.

To that he had confirmed me repeatedly that i would be able to avail the cashless opd facility in kolkata as well.

Today i had called up religare support today and to my surprise they said that the cashless opd facility is not available in kolkata.

Now i have taken the policy for 3 years, and for the cashless opd facility, i am paying rs.10, 000 per year.

Its highly disappointing to land in a situation like this.

Please call me and have a way to get this rs.30, 000 back.

Not at all a good customer service... And especially when you take the money in advance.

It takes lot of time to gain a customer's trust.

Please have it sorted asap.

I have already done medical, but pterm policy not issued from tata aia company. I have call from policy bazar customer care but call was ringing only one time after that received mail on my registered mail, your number is not reachable. Please i want action to policy bazar customer care person other wise i complaint against policy bazar on public greavance on pmo site. My registered number is [protected].

Even after requesting not to call they continuously calling me daily from one or the another department and claiming that their department haven't called me.
My mistake was just i gone through the website. The call center person was calling me continuously even after i asked him not to call back. He have done intentionally and spoiled my sunday. How can he call the very next moment when i am requesting him not to cal back? And the way he was talking felt like was irritating me intentionally. And how can they call on sundays? Holiday?
I could not even find a options of complaints rather than sales and service toll numbers.

I bought a two wheeler policy on 19 june 2019 of new india insurance from policy baazar online but due to some mistake i cancelled it next day... And when i requested for cancellation policy bazaar said to buy an another one so i bought an another policy for same two wheeler from policy bazaar but they ask for 15 days for return than they asked for wait till 16 july but still i got a mail today that wait till 28 july 2019 for update...

I was provided fake promise from policy bazaar (employee Daya Shankar Yadav(PW13922)) that if i cancel my policy within the freelook period..ie, 30 days from policy issuance...my entire premium paid will be refunded. Only due of that i had accepted the policy and payed for it. Now i got only 1684 refunded out of 7931 and i want my full money back. I see this is one of the modus operandi followed by policy bazaar to make customers apply for policy without a second thought since we have 30 days of time to cancel it.
Cheating indian middleclass for your own wealth that too on a life insurance is one of the cheapest way to make a living. I need the entire money i paid back. Policy number: C[protected]. Customer ID: 23586717

Hi,

Policy bazaar has been a torture for a few years now. If i google something and if i accidentally land into the policybazaar website, then i am in for an overflow of calls that i browsed a website..

Other policy sites like icici prudential, lic, sbi etc, get a consent from the person interested and then call only the people who have provided the details..

These torturous calls from policybazaar are so irritating.. Can this be highlighted wherever applicable and have an effective way to do business

I got my car insured through policy bazaar with the company new india assurance. It was clearly mentioned on their website that it is a cashless policy and the claims are guaranteed to be settled within 72 hours. My car met with an accident and i got the car repaired from the agency and i was refused cashless claim from the insurer company. I paid for the repair. After giving the insurance company my cancelled cheque and car repair bill i get to hear that the reimbursement would take atleast 7-8 days. This is not the kind of service i expected from policy bazaar. I am never going to deal with them again. I might as well cancel the term insurance plan i was buying for my mother through them.

Unfortunately I visited Policy bazaar and went through the website for sometime. After that I recieved numerous calls abd sms from the sites. I conveyed that I dont want calls or smsm from them and then too the guys are spamming me with SMS and call every now and then after I visited their website. I want to delete my account and to stop policy bazaar from calling me.

Hi team,

I have purchased a (International) travel insurance for my father in law but still the policy document is not issued. I have verified my inbox and spam email but nothing received so far.

I tried chasing on chat but since its automated chat, i am not getting the expected response. Also i tried scheduling the call for the same but its not working either.

Their travel is planned for tomorrow (12/07) so can you please expedite the same and send an email?

Rs 5000detected by you. Autodebit through axis bank credit card. Policy taken from my policy bazaar of hdfc life click2wealth. Policy number 21423287 customer i'd 0074565. Actual auto debit date is every month of 25but you detected on 06july19. Hdfc company not issuing premium slip. They didn't received money. Where is my money please shortout. Thanks thakur virender singh