Policy Bazaar Complaints & Reviews

I booked 2 policy and cancelled one of them after confirmation from customer care. The policy is cancelled but I didn't get the refund yet. Every time they told I will get it in 5 days. And once 5 days completed again they drop an email on last days stating that it will take another 5 days. This is happening from more than 1 month. They even don't reply to my email. They even don't call me to tell the exact reason. I am really frustrated about this issue now. Policy number:[protected]

I purchased a term plan from policy bazaar site which was of sbi. Policy bazaar asked for payment to the policy immediately, which i did.
For some reason the policy was declined by sbi which happened after one month of my payment. Its 3 months now and i am unable to receive my policy refund money from policy bazaar. No calls are being entertained or if taken do not reach any conclusion. I only get an answer that the refund was initiated but failed. I have sent numerous mails to them asking which account no they are trying to put the refund back, but no answer is being given. The call center says they do not have the account details where the refund is being put. It is quite frustrating and i think this is a great fraud site, policybazaar.com

I have bought online bajaj car insurance through policy bazaar on 3rd may. One of the agent (Agent code:[protected] was committed me that this policy will cover unlimited bumper to bumper (Nil depreciation) damage benefits. But now i am not getting this facilities.
I have also mailed to [protected]@policybazaar.com but revert not received.
Agents always misguide the customers.

I bought tata aia term insurance on sunday 5th may 2019. My medical is yet not done. On further analysis on policy bazaar site i found that another plan best suits to me. So please cancel my tata aia plan.

Please find below the details.

Tata benefit illustration - c[protected]
Tata proposal form - c[protected]
Future generali proposal form - fpb105087

They refunded money for tata term plan but not for future generali. While taking the policy they told me that there is 30 days of free look period. You can cancel anytime within 30 days.

Now they are telling money for future generali critical illness rider will not be refunded once policy issued. But i requested them to cancel the policy before the issuance of the policy and they didn't cancelled it and after 7 days they are telling now money will not be refunded. Please don't pay any premium after 3 months.

I tried to purchase a bike insurance from policy bazaar. The transaction was failed and i received message that the amount will be returned to my account. Then i purchased bike insurance in 2nd time. But i was surprised that they issued both 2 insurances. Then i complained this to policy bazaar and they told that they will return one policy paid premium amount.

Then the main play starts. Every week, i am getting emails from policy bazaar that "we would like to inform you that we are getting checked this case with the concerned team and will share an update by... Date". Once they sent one email that they transferred the amount into my account. I need to check with bank. Then i have shared my bank statement. Now again same old emails are coming every week that we are checking with concerned team.

This is so irritating and disgusting to check the same emails. That mean, once you pay to policy bazaar even if it is not your error also, they will never return it back to you. I guess, it may happened that the amount is enjoyed by any of the employee of policy bazaar.

I have purchased a car insurance policy and following details are incorrect in the policy document. Following are the details which are incorrect.

Current details to be changed
Salutation mr. Anu makkar mrs. Anu makkar
Previous policy number abc123 [protected]
Ncb 0% 50%
Address not updated k-11, double storey, malka
Ganj, delhi-110007
Cubic capacity 1197 1086

I have raised it with the policy bazaar team on dated 1st of may 2019. The team shared the complaint number as well[protected].

Since then there is no update from the team. After making the payment i didn't receive the correct policy document.

Kindly refund the policy amount or share the correct policy document asap.

Myself and my family travelled to usa, on a short trip for 20 days in may 2018.
To protect ourselves during this travel period, taken a travel insurance from bharthi axa called, "smarttraveller essential - us$ 200k" (Protection up to 140 lakhs approx) for all the three family members separately on may 13th 2018. (Policy number: sr624184/sr624185/sr624186)

The above mentioned policies bought through policybazaar.com online.

During our trip there have across about 4 incidents of loss that created so much of mental trauma for my family during travel.

1. Delay of our baggage when we landed first at newyork. Received one of our main baggage after two and days of landing. As we didn't have any local address, had to stay in new york for 3 days to receive the baggage.

2. When we travelled from pittsburgh to san francisco the airlines have lost our baggage which they could not trace it even today. Incidentally the airlines have charged an additional 205$ for over weight of 40kgs..

3. We had lost about 1750 cash loss too in the above mentioned incident of baggage loss, and on the advice of bharti axa customer service went and filed complaint immediately to sfo airport police station for an fir. Also filed a supplemental complaint too in continuation of the above fir. (The reports clearly states the loss of cash and our total luggage by the airlines.)
4. When we were on drive to hotel parked car on prescribed parking space, but in opposite facing side the normal local rules/law. So fined 35$ for improper parking.
I got repudiation for all my genuine claims in spite of given all original documents and evidences to bharti axa, without given any reasons so far.
1. I have been asking them on email for return of all my documents to escalate this case, i am yet to receive the same. (Ref: mail received below)
2. I was trying to register this case in their official complaints /grievance registration,
But their website not working /accepting complaints (Ref screen shoots below)
I would like to get the resolution from bharti axa/policy bazhaar.com
Regards
Prof. Raghuraman mahalingam
=
Bagi travel
Thu, may 9, 2:58 pm (2 days ago)


To raghuramaiyer, bagi, abdul. [protected]@bharti-axagi.co.in, me, rama, sharad, bhavishya

Dear sir,
Please be informed that we have informed our archival team to provide us your claim document in order to return to you.
We will give us update by monday
Yours sincerely,
Nitin kumar
Claims department
For bharti axa general insurance
Phone number: +[protected]
Email: bagi. [protected]@bhartiassistance.co.in

I wanted to get a term insurance. But i keep getting phone calls all the time forcing me to opt for icici. I don't plan on continuing to use policy bazaar. Please stop calling me and mailing. It gets irritating after a certain level. Please stop.. Kindly consider this as a request.
Please block my number and email i'd from your mailing list. I just hate to get such calls.

Application number:[protected]

I had purchased this policy from pb after lot of follow-ups and insistence from the sales representative. As soon as the policy was issued the agent disappeared and refused to answer any calls from my number. Moreover they missed out to update the auto-pay account number to hdfc which has now led my application to lapse. And if i wish to revive the application, i need to pay a revival fee....

I am not interested to take any type of call from policybazaar.com. This site call me again and again. I just called one executive two year ago for a general query about health insurance. But they called me again and again. I am tanushree sarkar, they even called me to talk to sonia mitra, priyankar roy again and again. It make me disturbed. Consider my privacy. I am not interested to bussiness with you. I have another way to buy policy. Never disturb me again.
My registered mail id in policybazaar.com is [protected]@gmail.com
Check and delete account permanently now.

On 04/05/2019, i used policy bazar website to renew my father's two - wheeler insurance (Expiring on 05/05/2019 at united insurance) with united insurance. My account was debited with the premium of rs. 791/- at 10:14 pm but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
I used sbi internet banking to pay the premium but as soon as the premium is debited from my account instead of redirecting back to the policy bazaar page the page crashed and i received the message transaction failed. Neither of them has acknowledged. No assurance till now of resolution.

I purchased a car insurance from policy bazaar with national insurance, comprehensive insurance for 7150₹ and they took the payment very fast, as if they will issue the soft copy of the insurance policy at once. They came up with pre inspection policies after they took the payment, i am a house wife, not well versed with smart phones, i repeatedly asked them to refund my monies to my credit card or send some company representative. Its already five days that they have not initiated the refund and also did not accept the vedio of the pb inspection app, my question to the irda is that, why do these agent take the money before hand and they come up with the pre inspection clause. Why not the other way around. I am being harrassed by these company nd not getting any help from their side. I am helpless and want to sue this company for being negligence.

I have been suffering after tranfering money to buy a policy in sip.
Under pressure they made me pay money and since then i have sent number of request to speak about my concern but no response. I keep getting requests to fill up my form which i can't without discussing and clarification on some key issues. The sales team are calling at odd hours and when i request a time to call they never call. They told me that i will get full refund if am not happy with the policy but am not getting any clarification which i have been asking from day one when the staff assured to confirm all details on emails which never happened.

Policy booking id :[protected]
Appliciation no. : pbh[protected]
Booking date :[protected]
Policy : kotak general insurance - health care excel
Policy term : 3 years
Premium : rs. 38611
Name of applicant : gagan khurana

I was contacted by an agent ravi swaroop gupta as a result of my visit on website policybazaar.com on[protected], i clearly stated my medical conditon that i have undergone angioplasty in april, 2016. He suggested kotak mahindra policy and assure me catogorically that it will be accepted despite of angioplasty isssue. He aslo sugested to take 3 years polcy as this will have more chances to acceptance and offered me interest free emi offer. Accordingly i paid rs. 35835.69 from my sbi credit card as against premium of rs. 38611. Kotak mahindra rejected my policy on[protected] and in the mean time sbi card converted my paid amount into emi.

After chasing a lot of times for my refund and false assurances and i was informed on[protected] by my email that my amount of rs. 35853.69 is refunded vide utr no.[protected]zc300001 on[protected]. However, till time, i have not received the payment in my account.

My compaint is that :
1. Since all the payments are made electronically, why my payment has not been credited in 13 days

2. Since the policy is rejected by insurance company and purchased by me on your assurance, why i sould bear interest on emi

Therefore, my complete amount payable to sbi card i. E. Rs. 38611.00 should be released immediately

Gagan khurana

Few months back i have visited policy bazar to buy a health insurance policy later i bought policy outsite on my personal interest and told plicy bazar executive that i already bought and please don't call me inspite of multiple requests still i am getting calls from policy bazar executive froom last 2 months and surprisingly i am getting calls from same agent on the same day multiple times and daily i am getting min 2 to 3 times and also i have requested multiple times that i am not interested, and still they keep on asking me that where i took the insurance what is the premium and other details which is completely personal to me.

Today at (May 2nd 2019) 6 :16 pm the executive called again and when my brother lifted the call and due to language problem he talked in telugu and the executive asked him which language you are comfort my brother said telugu then the executive saying # he ended the call,

Is this the way an customer executive behave with customers, though i have requested multiple times to not to call still i am getting calls and on top of that if we speak in our local languages they say us # i just want to take action on the executive also i don't want any more calls from policy bazar its really irritating for me.

I am getting multiple calls from policy bazar inspire of telling them I don't want policy and requested to not to call me again but still getting calls from policy bazar people and also when I asked to talk with me in my local language he said me ### this happened to me on 2nd May 2019 6:23 pm got call from no [protected] to my mobile number and this is like harrsment to me

Dear team, i have vivisted your site last month if i am right for understanding the term policy details.. Later i have informed your team that i am not moving forward with the same as asked to stop calling me about the same and it was not stopped by your team and today 2nd may i received calls from nos[protected].36am) and do to the irritatting nature of your team i really shoutted at the person... After this call i received another 3 calls from different team like life insurence / child plan etc continues from no's[protected].44am),[protected].45am) and[protected].48am)..
This is really worst thing any such company of yours can do and better stop the same..

Policy bazar agent give wrong agent mr. Hunny ameria said lie to me he made policy and with in half hour send my policy in my mail, even i already said him next morning i urgently going to delhi and by cheating he booked my motor inusrance, after that when i again talked him and said about i am on the way to delhi then he said wait 24-48 hour and he denied to talk, after that when i send my cancellation request on[protected] and i buy make insurance offline and upload a copy on policy bazar.com. Then their company send me policy on[protected] which will affected from[protected]. My cancellation requst no. Pb97680405, pb81849736 & pb78616307 dated[protected]. After[protected] your agent give only a new date, till they give me 6-7 time. But not refund my money. Every time they said only a thing that sorry for inconvinence and thier senior never talk or take responsiblity. They said senior not available, don't know why a responsible authority take a strict action against him...?

I was just browsing the policybazaar website and then i closed it. Since then i have been getting minimum 8-10 calls everyday from policybazaar with different numbers. I tried to block every number on my phone but i still keep getting calls with different numbers. I have raised a complain in policy bazaar to remove my personal information from the data base and they told me that they will update in the system and i will not be contacted going forward.

But i see that the calls are still on with different numbers and this is getting beyond my nerves now. For a moment i thought i will make this as an executive escalation and get this resolved but people from policybazaar dont even bother to reply back.

Can we do something about this to get this issue resolved asap.

Otherwise i will be forced to take a serious action against policybazaar and trust me i have capability of taking this matter to any level to teach them a lesson.

I have bought absl digishield term insurance policy after seeing from your site.
It was showing that there will be no medical for this policy. When i paid for policy.
Insurer has emailed me with medical schedule.
So why policy bazaar shows such misleading ads.
And when i tried contacting policy bazaar so many time on their toll free number.
They said we will arrange you a return call back.
But neither teri call back came nor the problem solved.