Policy Bazaar Complaints & Reviews

Hi,

By mistakenly, i have visited policy bazzar website and uninstalled that day itself.

Eventhough if i unsubscribe from all of their communication, daily i am getting calls from them. I have intimated them to make my number as dnd.

I have already registered my number as dnd in my network as well.

I don't want any calls from the policy bazzar team or paisa bazzar team moving forward.

This make me sick and tired and i need file a case against them for my inconvenience

I bought a policy of premium rs 17436 on 14th december but due to some issue, i cancelled it. As per them, the refund has been initiated on 21st december but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days." neither do they give me the transaction id.

My booking id: 94757658

I have taken a two wheeler insurance in dec 2018 and there was wrong information in the policy paper regarding the manufacturing date of the motor cycle. After repeated follow up and mails still the same is not resolved after 30 days time and till asking for 10 more days on email

They are just cheating and harassing customers and stern action should be taken on them immediately by applicable authorities

Kaushik chanda

Below are the details of health insurance policy taken through policy bazaar
Policy no.13407069
Date of policy: 9th dec, 2018
Policy holder name: jai prakash gupta
Date of policy rejected by insurer : 12th dec, 2018
Expected date of refund by policy bazaar :16th jan, 2019
Delay in refund: 39 days

After my continuous follow ups, there is no update from their end neither anybody is answering me on call.

I had been contacted by mr abhishek from your end for a policy that i had to buy for my nephew. I wasnt satisfied with the policies and explanation that he had given. He had called me from his mobile and as per our talk he asked me to take policy in my name and keep the child as nominee. I wasnt satisfied with that so i didnt proceed. However, he started fighting that if i didnt want to buy policy why did i waste his time. Again and again i received calls from your end and today when i asked if it is a compulsion to buy policy if i inquired about them i got a reply that yes it is if i am asking about the policy benefits and taking his hours time on phone. Do mail me if this is the case. Furthermore i do not want to buy any policies from you due to this rude behavior. Policy agents spend several visits and traveling time to get new customers and you guys cant even spend telephonic time for your customers.
Do mail me about the compulsions one need to follows once he visits your site my email id woodcraft. [protected]@gmail.com

I had my insurance policy renewed for my car through policy bazaar. Now the issue is that car is registered in the name of my wife who is a sole proprietor of a company. During renewal, i took the policy in the name of her company as i believe both are same entity. There was no advice given by the policy bazaar agent in not to do it. The insurance was renewed. Now when my car met with an accident they have rejected the claim stating that the names do not match in the rc book and the insurance. My question is that how did they issue me a policy when there was a mismatch in the rc book and the insurance form, when they do look at these documents at the time of renewal. Isn't a deliberate attempt on the part of policy bazaar and the insurance provider (Hdfc ergo) to dupe the customer by having a reason to not pay for the insurance? Policy bazaar has washed off their hands saying that it is between me and the insurance service provider and have stopped responding to any of my emails.

I bought a health insurance policy for my parents through policy bazaar - aditya birla and after pre-medical check up, ab suggested to opt for a different plan and with higher premium. I rejected it and submitted for refund request a month back. I was promised by policy bazaar executive that the entire amount would be refunded soon but i have been following up every day and haven't got any update either from policy bazaar or aditya birla. People call 100 times before payment, but after that there is a clear change in the attitude. Rs 2.5 lakhs hard earned money is not a small amount and every day is a loss. Who will pay the interest? No one is ready to take the responsibility and treat customers like crap.

I have renewed my car insurance policy using policy bazaar website. But my last year no claim bonus was provided 50% intead of 45 %. On same day of renewal of policy i have raised request to cahnge my no claim bonus and charge me extra 5%. Policy bazaar representative assured me and ask me to wait for 10 days. Now four times they extended their dates (6 jan, 11 jan, 16 jan and now 21 jan) no sloution is done yet, only thing and i am getting is a new date. They are not correcting ncb at all in my insurance policy.

Chanchal yadav
Ph no [protected]
Policy no.[protected]
Insurer - national insurance

Dear concern,
I have paid rs 989 to buy two wheeler insurance policy of bharti axa from your esteemed organisation but till date i have not received the policy so kindly look into this matter on urgent basis.

I have paid through google pay, details is attached.

Regards
Subhajit baksi
Mob-[protected]

Dear Sir,
I have purchased a two wheeler insurance policy dated 10th Jan 2019 at 10.25pm via web portal amounting Rs.961/, with my card ending with ...4518.The amount has been deducted from my account and I haven’t received any notification regarding policy. Kindly resolve the issue as early as possible. Warm regards
Harshad Dubey
[protected]
[protected]@gmail.com

I have buy ulip plan in bajaj allianze last week Friday dt. 4.01.2018 for 10 yr @10000rs/monthly, After till dt policy not issued.
I have buy online through policy bazar.
any person not support regarding delay for issuing policy.
so kindly suggest me what can i do, otherwise cancel this policy. So pls advice.
Application no.[protected]

I'm really very much disappointed because the policy taken is full of mistakes such in home address and vehicle registration number. Now the schedule pdf issued by the insurer totally differce from the soft copy issued by policy bazaar. Future generali says that the policy is of 4, 500 rs and has no add on. But i had paid 7, 500 rs for the insurance to policy bazaar online which clearly mentions all ad on's such as zero dep etc.

I am an nri based in malaysia and bought a maxbupa health policy (Health companion) from your website. When got a called from policy bazaar for confirmation and issuance, i decide to cancel that policy and go with other plan. The person at policy bazaar said, i will get call from their side to give me new policy.
Got a call (Near 26 oct 2018) from policy bazaar and the person, mr sanjay (Email : [protected]@policybazaar.com) sold me heart beat policy, but sent me a link from maxbupa.com directly and asked me to pay, and i paid.
He said, now my heart beat policy will be issued, and health companion will be cancelled and refunded. I was at ease then.
After 3 months when i tried to login to maxpuba, i saw my health companion was active while there is no reference of heart beat, though i paid for heart beat already and asked to cancel health companion.
Had a call with policy bazaar (5th jan 2018) and shared all details of payment and was told, maxbupa refunded my payment. Within a min i checked my account, with no refund, then they changed statement that i never paid for heart beat and was said bluntly, that policy bazaar discussed with maxbupa with maxbupa, there is no payment details with given reference number.
Note that my health companion is still active from 10th oct 2018, which i asked to cancel then and there.
Got a call again (7th oct 2018), now they have all my details of heart beat plan and now suddenly all payment they have from oct and maxbupa sent me policy details (Issued on 7th jan, 2019 with start date of policy as 26/oct/2018). Wow, i have 2 policy running in same period, one which they issued it without my consent, and even never cancelled after discussion and in return sold me one extra policy, and one is that extra policy which they sold me.
And more wow, now they say to me, for my first policy, which i already asked them to cancel, and in whose return i bought the second policy, they will deduct 50% payment, just because their employee mr sanjay (Email : [protected]@policybazaar.com), was successful to sell me new policy, but forgot to cancel old policy. So, 2 policies kept on running in parallel.
When i asked to speak to mr sanjay, they say it’s not required.
When i say them to listen to call conversation between me and mr sanjay, they say it’s not required.
Only thing that is required is to deduct 50% payment and give me back 50%.
So, for one policy now, i should pay 150% premium. That’s even more now.
Policy bazaar, if you really care for your customers, let’s see how you will handle this.
Surely, normal people of your call centre have no power.
My email: saad. [protected]@gmail.com

I have taken lifeline policy of royal sundaram no. Sgp[protected]/pbl1/supreme through your company with full policy payment.

Earlier to that we had applied for health insurance with cigna ttk whick was rejected by cigna.in this case we had agreed for payments in emi. Due to rejection, my total payment was reimursed.

Now, despite making the complete payment to royal sundaram, in my monthly credit card bill i am seeing rs. 736.26 + 5, 978 being charged as: mer emi int nbr:03, [protected] and m-www.policybazaar.com, p[protected]. (Ref099999999811040020478). Including the present credit card bill, emi has already been charged 4 times. And mails written to [protected]@policybazaar.com have not been acknowledge.

I am sure that this is a mistake. Please verify the same and reimburse the amount charged as emis asap. If i do not hear frpm you in a week or so, i will have to take up the issue at other levels which may not be in the best interest of your company.

Counting on you.

Regards / umesh

Counting on you.

Regards / umesh

Policy holder name:vishwanath patil
Mob : [protected]
Policy number:prohln[protected]
A agent of policy baazar named karan had promised to pay 10% discount on premium amount 5157rs i, e 515.7, and told to share bank details, promised to do payment in 3 banking days, but it almost 15 days, he is not responding to the calls, so request you to refund the amount.

Sir, my wife annu singh is in the critical condition and she is admit in hospital in last 3 days.
But royal sundaram is not provide hospital clarification for cassless.
I am in very big problem but they can't provide approval. After that i full fill akl condition that is asking by paramount.

Now i am going to do a fir on policy bazaar and royal sundaram.
Please resolve this problem by till friday only after that i gave go to fir against both.

Regards
Mukesh kumar
Policy number
Sgp0014031

I had met with an accident couple of months ago and claimed the united india insurance via policy bazaar but the payment yet to release to get the vehicle.

The car is ready to but the payment is not done yet by the insurance office as it has some issues with the igst & sgst tax issues.

The car is now at tamil nadu erode ambal maruthi showroom.

We have tried calling the customer care no: [protected] but no answer and automatically disconnected during the ivr menu. However, i had spoken with a guy and he said he would come back to me but still he dint.

I have provided my details in below.

Vivek p
Mob: [protected]
Car: swift zdi tn 49 bf 2525
Policy no:[protected]

If i do not hear any response then i may contact you legally.

Hi
I pay money to car insurance 27/12/18 still now not received insurance so i file complain against policy bazaar in consumer court and put add against policy bazaar in social media, newspaper and news channel any get same issue contact me my mobile number [protected] email [protected]@gmail.com
So any meet same problem contact me
Date : 03/01/19

I insured my car through policy bazaar. My vehicle numver is pb08de5186. My car met with an accident and i logged my claim with pb same day. Firstly they refused to give cash less on which i agreed upon. Now it's more than 2.5 months i have not received reimbursement. When ever i call custoner care theyvadvise me to wait for 15-20 days. Its extreme of harrasment now. My file number is 6670. Pleasw check and settle my claim at the earliest.
Regards
Harjeet singh
Car no: pb08de5186
Contact : [protected] harjeet singh

I wanted to buy a term plan for 1 cr and by mistake i ended up buying term plan for 2cr.
I spoke to my policy expert about it and he suggested to raise a plan for 1 cr sothat he can place cancellation request for 2cr policy. According to him this request will take 10 days to complete and i ll get my refund.
I regularly followed up with policy bazaar team multiple times and they confirmed that it ll get cancelled.

As per latest status my both tge policies (2cr & 1cr) are issued and policybazaar agent advised me yo visit nearest branch to initiate cancellation request.

Please assist asap.