Policy Bazaar Complaints & Reviews

On 25/01/2019, i used the website of policy bazaar to renew my two wheeler insurance with united india insurance company ltd. Despite furnishing all details very carefully and accurately, the policy no.[protected] dated 25/01/2019 has been issued with the wrong name which is a word picked up from the address field. This is height of inefficiency and casual approach on the part of both policy bazaar and united india insurance co. Ltd.

When i requested policy bazaar (The aggregator) for correction, i am asked to mail my complaint along with copy of rc and previous insurance policy. This is sheer harassment as their mistake is so obvious. Without putting the onus on me they should rectify their mistake themselves by doing whatever checks needed from rto and previous insurers online.

On 25/01/2019, i used policy bazar website to renew my two - wheeler insurance (Expiring on 26/01/2019 at icici lombard) with hdfc ergo. My account was debited with the premium of rs. 5723/- at 6.26 pm but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
Apparently policy bazar used the payment gateway of paytm. My grievance is against both these service...

I bought a car policy of premium rs 21779 on 30th november 2018 but due to some issue, on 18 dec 2018, i apply to cancel it on the suggestion of policy bazaar staff shiwani and taken new policy for my new dzire car on 18 dec 2018. I was told that ur amount will be refund once you take new policy but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days."now simultaneously two policy running for my same car. Please solve the matter at the earliest.
Mob [protected]
My booking id: 92385888. For cancellation
Kotak mahindra policy no - pbw[protected]For cancel)
Future generali policy no - pba 38767 (New)

I have purchased a car insurance "policy from policy bazaar". Policy is of "united india insurance company". My car had an accident on[protected]. Survey made a survey report of approx. 13000. I repaired the car in maruti garage in sikar and paid for that. Till today the policy bazaar or insurer don't provided my claim till today[protected]. My policy no. -[protected].

Awaiting refund. Policy bazaar does not reply on queries. 2 months of procastination and false promises. I receive different information from every other executive. Every new individual confirms they have taken over the complaint. No one is willing to solve the issue. The company is interested only in sales and misleading the public. Running advertisements on tv for free insurance is not sufficient.

As a new user i have paid my activa insurance from bharti axa for Rs924 my money was deducted from my account but transaction failed and there was a false statement that i have press the back button during payment website i have attached the screenshot of my bank account statement and mail which i have received from policy bazar
I request you to please refund my money as fast as possible

I had renewed my bike insurance from your website, and payment was also successfully done and got your confirmation about transaction. It is very irritating about your side, not issued my insurance policy and also no return of my deductible amount. Complaining so many times through customer care no. and emails, each time a false promise given to me.
If the matter is not resolve within two days from today (21_01_2019), I will go to consumer court with all the mail's I had written to you.

I bought a new india car insurance policy from their website and by mistake put 25% as ncb. I got an message that if ncb is not correct then your insurer may decline claim. I immediately raised a change request as per their instructions this was in jan 7 before my old policy was getting expired. Since then only update i get from their is date. First 16-jan, then 26-jan then 21-jan. Meanwhile my policy has expired and when i tried to cancel old one and buy a new one policybazaar insists on cancellation fee as per them invalid policy issued by themww is active!!! Isnt his ridiculous? Please help.

All - do not buy policy from them as there is not due diligence done by them during issuance. Better buy it from agent or insurance provider directly rather that risk your life their false promises.

I wanted to renew my old policy but policy bazar (Mr. Gaurav), issued me new policy and told me that he renew my old policy. Than i cancelled new policy, bolicy bazar team told me that the money will return in 10 to 15 days but still i don't get my money back. It's very bad experience with policy bazar.. Dr. Shailendra tomar
Policy number..[protected]
Refund my money as soon as possible..

Dear sir,
I naineesh agarwal had taken travel insurance policy in your policy bazar website on 29/12/2018 and had claims to cancel my policy as trip was cancelled beacuse of medical reason but one month going to pass no refund in my bank till now as you said refund had been initated but no refund very bad online policy manual policy is better as we can say people here no one is liable for us..

Opted to go with policy bazaar for a policy port to max bupa. Had informed them that there are pre-existing conditions and they told me that its not a problem. And then after a few days of me making the payment policy bazaar reps told me as that it's not possible to port to max bupa with existing medical conditions. So, i asked them to give the refund, they told me for that they will have to do some sort of investigation to check if what i am saying is true, after a week or so of that, they told me a refund date of 15/01/19 first and then changed it to 19/01/2018. Guess what no refunds yes. Called them on the number they gave multiple times. The reps that picked the phone said they are from the renewal team and that they have informed the refunds teams regarding the same and that i will get a callback from the refunds team within 15 mins. But never got any call from there side. Just today i have made 4 calls. Same result every time.

I had paid 6858 amount on policy bazaar site on 10 nov 2018. For car insurance from future generalli insurance company ltd. They always said that tomorrow u will get or 4 days time by mail. Still now i had not get my policy. No refund. I m very much frustrated. The agent is block my number.in toll free my call is automatically disconnected. I don't know who is cheating me.

Hi,

By mistakenly, i have visited policy bazzar website and uninstalled that day itself.

Eventhough if i unsubscribe from all of their communication, daily i am getting calls from them. I have intimated them to make my number as dnd.

I have already registered my number as dnd in my network as well.

I don't want any calls from the policy bazzar team or paisa bazzar team moving forward.

This make me sick and tired and i need file a case against them for my inconvenience

I bought a policy of premium rs 17436 on 14th december but due to some issue, i cancelled it. As per them, the refund has been initiated on 21st december but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days." neither do they give me the transaction id.

My booking id: 94757658

I have taken a two wheeler insurance in dec 2018 and there was wrong information in the policy paper regarding the manufacturing date of the motor cycle. After repeated follow up and mails still the same is not resolved after 30 days time and till asking for 10 more days on email

They are just cheating and harassing customers and stern action should be taken on them immediately by applicable authorities

Kaushik chanda

Below are the details of health insurance policy taken through policy bazaar
Policy no.13407069
Date of policy: 9th dec, 2018
Policy holder name: jai prakash gupta
Date of policy rejected by insurer : 12th dec, 2018
Expected date of refund by policy bazaar :16th jan, 2019
Delay in refund: 39 days

After my continuous follow ups, there is no update from their end neither anybody is answering me on call.

I had been contacted by mr abhishek from your end for a policy that i had to buy for my nephew. I wasnt satisfied with the policies and explanation that he had given. He had called me from his mobile and as per our talk he asked me to take policy in my name and keep the child as nominee. I wasnt satisfied with that so i didnt proceed. However, he started fighting that if i didnt want to buy policy why did i waste his time. Again and again i received calls from your end and today when i asked if it is a compulsion to buy policy if i inquired about them i got a reply that yes it is if i am asking about the policy benefits and taking his hours time on phone. Do mail me if this is the case. Furthermore i do not want to buy any policies from you due to this rude behavior. Policy agents spend several visits and traveling time to get new customers and you guys cant even spend telephonic time for your customers.
Do mail me about the compulsions one need to follows once he visits your site my email id woodcraft. [protected]@gmail.com

I had my insurance policy renewed for my car through policy bazaar. Now the issue is that car is registered in the name of my wife who is a sole proprietor of a company. During renewal, i took the policy in the name of her company as i believe both are same entity. There was no advice given by the policy bazaar agent in not to do it. The insurance was renewed. Now when my car met with an accident they have rejected the claim stating that the names do not match in the rc book and the insurance. My question is that how did they issue me a policy when there was a mismatch in the rc book and the insurance form, when they do look at these documents at the time of renewal. Isn't a deliberate attempt on the part of policy bazaar and the insurance provider (Hdfc ergo) to dupe the customer by having a reason to not pay for the insurance? Policy bazaar has washed off their hands saying that it is between me and the insurance service provider and have stopped responding to any of my emails.

I bought a health insurance policy for my parents through policy bazaar - aditya birla and after pre-medical check up, ab suggested to opt for a different plan and with higher premium. I rejected it and submitted for refund request a month back. I was promised by policy bazaar executive that the entire amount would be refunded soon but i have been following up every day and haven't got any update either from policy bazaar or aditya birla. People call 100 times before payment, but after that there is a clear change in the attitude. Rs 2.5 lakhs hard earned money is not a small amount and every day is a loss. Who will pay the interest? No one is ready to take the responsibility and treat customers like crap.

I have renewed my car insurance policy using policy bazaar website. But my last year no claim bonus was provided 50% intead of 45 %. On same day of renewal of policy i have raised request to cahnge my no claim bonus and charge me extra 5%. Policy bazaar representative assured me and ask me to wait for 10 days. Now four times they extended their dates (6 jan, 11 jan, 16 jan and now 21 jan) no sloution is done yet, only thing and i am getting is a new date. They are not correcting ncb at all in my insurance policy.

Chanchal yadav
Ph no [protected]
Policy no.[protected]
Insurer - national insurance