Policy Bazaar Complaints & Reviews

Following up from last 3 months and there is no single response for my refund for policy took from policy bazaar and asking my personal bank/card details and all.

Really a worst service by policy bazaar and its a fraud company, making 100 emails and 1000 phone calls but still no response from policy bazaar and even they blocked my phone as well and not able to connect to policy bazaar

Could you please help here to get my money back from policy bazaar i have mentioned my policy number also

I can see from account status and refund is still not initiated i want my money immediately for my medicine

Hi
I pay through google pay my amount got debited and bank also said transaction successful. But policy bazzar said payment got failed.
I tried lots of time mail after mail but not getting any support
Amount is very high for me 7883. Please help me on this regard.
I never use such service and never recommend any one.
Please help me on this regard i'm thankful to you.

I bought my car insurance policy from Policy Bazaar, while purchasing it they said it cashless policy. which i have confirmed so many time. Right it is being three months since I havent got refund. due to flood in kerala my car was booked into workshop for repair and insurance was approved that is the time i came to to know executives in policy bazaar had cheated me it was not cashless policy. since November 2018, Every day I have been calling them other than sorry my problem has not been solved yet. every time they will we will give you a call that all then we have call them to remind. I dont want to know name any one. Every one who read this i request you to not to buy policy from policy bazaar. Those who are working them dont even feel shame to lie again and again.

I had booked a car insurance policy whose policy no is[protected] with policy bazar of inr. 2, 183 on 1/11/2018 which was generated in the name of previous owner, than i called customer care and was advised by one of sales representative whose name was prateek kumar bhatnagar to apply for a new policy against the incorrect one than only the previous policy will get cancelled. Than he had booked a new policy on 2/11/2018 by assisting me on phone call whose policy no is[protected] which also was of inr. 2, 183 and than they told me to wait for policy soft copy which i havnt recieved after calling several times.
Than i had to face many difficulties for not having insurance and was fined also by traffic police. I also shared this incident with after sales team of policy bazaar. Than again one of representative had advised me to get a policy from other company and apply for cancellation of both policies and i would get refund within 7 days after sharing the new policy soft copy on pro-rata basis. On 22/11/2018 i had again booked a new policy from coverfox.com which i had shared with policy bazaar team for getting refund.in return they asked me to wait for 7 working days and after 7days i called several times for my refund but i havent recieved yet. It has been 3 months and the policy bazaar team is going on posponding my case and not helping me in getting my money refund.
I am sharing the transaction details screenshot below. Please help me in getting my refund as soon as possible.

Thank you.

Myself Mr.Biswajit Saha. I took a health insurance of cigna ttk from policybazaar on 31st March 2018. Policy number - PROHLR[protected].

Agent promised me to give an IHO plan of rs 5000 if I took that policy from policybazaar. Convinced by his offer I took that policy. But still I did not get that promised voucher.

Now they are offering me alternative benifit worth of rs 1000 only. Pathetic service. They are fraud.

Sir/madam,

I, manohar saini, policy number[protected]Max life insurance company) here want to brought your kind attention that premium amount of rs 2059.83 for the month of jan 2019 had been auto debited from my account in the name of policy bazar on dated 28th jan 2019 but this deducted premium amount has not been further tranfered to max life insurance by policy bazar and due to this i have not received my preium receipt for the month of jan 2019 from max life insurance company.
As this is negligency from your part. Why premium amount deducted not tranfered to max life insurance in due time and who will be responsible if my policy will lapse due to delay in payment?
As this is a serious matter. So please look into the matter & do the needful.
Thanks & regards,
Manohar saini
Policy number:[protected]
Mob. No. [protected]

Bought a 2 wheeler insurance from policy bazaar. Insurer is bharti axa. They sold it with out pa cover. After paying the premiun amount online, when i received the policy paper, i found that pa cover is null which makes the policy invalid as pa cover is mandatory for any 2/4 wheeler insurance now a days. Checked with policy bazaar customer care. They asked to forward d/l and smart card of the vehicle. They also said that they will check with bharti axa and will come back within 7 days with a link to pay the extra amount for pa cover. Its more than a month now. Every week i am receiving email from policy bazaar where they are extending the date and doing nothing. They are saying that bharti axa can not calculate the amount which they want for the pa cover.

I am ready to pay and get ta proper insurance. Really dont understand what the issue is.

Customer care is also hopeless, they are lying on face. They disconnect the call on face if i ask for a justification or if i ask them to connect me to a senior. They are also lying and showing such attitude as if i am asking policy bazaar to pay the money on behalf of me.

So frustrating. Suggestion is to avoid policy bazaar.

Bought an online health policy from policybazaar.com, on 21-dec-2018 as per there instruction i made an online payment, as per there executive manisha choudhary promise i was supposed to get soft copy of policy on my email add within 24hrs which has never been mailed to me till date, 3days later i got a call from policy bazaar for loading fee of trs.1040/- which i denied to pay as they has said me previously that its a final amount you have to not pay any extra charges. So i cancel my policy after arund 5days, and call maisha for same she said u will get refund in 15 working day but its now more then 45 days i haven't receive my refund yet.
Policybazaar should be sacked by irda. This is a fraud company. Now no one receive my call from policybazaar and i[censored]nfortunately they receive my call they listen to my issue and keep me on hold and drop my call. I had wrote them 100 of mail for refund but receive there standard #.

If anyone have there mumbai office add, pls sms me on same number. And if anyone have received a refund do let me know the procedure.

Regard's,
Armaan
+91-[protected]

Policy bazaar is harassing and their agent muskaan spoke in such a rude abusive way. She should be fired immediately as a customer service agent you should know how to interact. It is the worst experience i have had. I myself am a relationship manager and we have to be patient, just because i couldn't take out time she started yelling on call. They need to learn some etiquettes....

I purchased a two wheeler insurance policy from policy bazaar on neme of polavarapu naga ratnam email : [protected]@gmail.com on dt. 07/02/2019 for that rs. 924 rupees paid from my bank account.
Ref:
(7 feb 2019 7 feb 2019 by debit card-othpg
[protected]policybazaa
R [protected]-
924.00)

But the policybazaar is not issued me the certificate. And on the screen message appeared as transaction failed.
I enquired through tollfree contact number, but call center executive told me that the company not received the paid amount. So i request you to please help me..

Hi team

Greetings.

I am writing this email to give an highlight on the services that i have received from your end which was not at all worthwhile.

Few days back i got a call from one of your executive gaurav joshi as i was planning to buy a policy for myself and my mother. He did the follow up for the same for past few months and on 28th january 2019 i enrolled for the same..

For....

I was provided term life insurance (Application no. Op[protected] from icici prolife by policy bazaar along with my car insurance on 07-jan-2019. I was told that i can cancel within one month if i am not interested.

I have called policy bazaar for cancellation and they promised for a call back which never happened.

I have also raised a request "pb60010901" online in policybazaar on 23-jan-2019 for cancellation for which i did not get any feedback.

Moreover the biggest pain is the 2nd premium rs.570/- is taken from my credit card automatically. I am sure that i have not given any "standing instruction" but still policy bazaar is able to take the money from my bank account.

I feel fooled and cheated by both policy bazaar and icici prulife.

Sir / Mam I have requested to cancel my car policy pbw/[protected] wide booking id 92385888 on 18 dec 2018. but not getting amount refund till now again and again i was told to wait for next 10 days. please do some needful at the earliest for the said refund. thankyou

i was told that amount will be refund by 07 feb 2019 wide complaint no - 103703 but still not refunded.please look in to .thank you

I want to take insurance policy for my bike hero splendor pro through policy bazaar.com and when i take insurance policy for my bike the policy bazaar says that we send you your insurance through curiour within 1 working day but i received a message today from policy bazaar that we send your insurance in 2 working day due to delayed so that's why now i want my money back rupees 850 as soon as possible

Hello, myself neeraj sharma was browsing for a health insurance policy at your website policy bazar, i wanted cover for myself, my wife and my 70 days old kid, i chose max bupa plan for the same, as i was filling up details i realised that the policy covers kids after they are 91 days old so i cancelled the plan and thought i would get it when my kid is 91 days old, the next day i got a call from your representative asking why i cancelled the process, i told him the reason to which he replied that - if you take the policy now you can add your kid when she turns 91 days old by making a simple phone call to us or the concerned insurance provider it's an easy process and you will also get discount if you work this way and your premium will be less, if you go for insuring all three people later your premium will be more in comparison. I asked him time and again that i have to add my daughter in the policy and there should be no problem later and he reassured me for the same.
Now when everything was done the insurance company representative told me that is not possible and i could only add my daughter when i renew my policy next year. He told me he will arrange a call back but no contact was made further. My friend has her neonatal child covered in her insurance policy.
I am really annoyed by this and you guys better sort this out, i have call recordings as proof, i don't want to take it any further if you guys honestly sort this out, but if this is the way you lie and loot your customers i'll have to see some legal options.
Thank you, have a nice day.

Today[protected] i had purchased a comprehensive policy for car insurance. After I had purchased the policy i received a call on my phone [protected] from policy bazaar executive asking me as to why i did not purchase life term policy which was given as an offer along with the car insurance at a meager premium of rs 340 for 25 lacs. This actually was a trap as there was no offer of term policy bundled with car policy. She then said that she would send the link separately on my mail. She also insisted that i should use only credit card to make payment.The company issuing term policy was Max insurance where as i had purchased car insurance from oriental india. When i enquired from her that what would be the frequency of payment, she replied that i would have to make the next payment when i again renew by car policy( indirectly implying annual payment of Rs 340). By that time i had read the terms and condition which clearly mentioned that policy has to be paid on monthly basis. There fore i inquired from her as to why she was mis selling this policy to me. On seeing that her ploy to deceive me had been caught by me, she started abusing me and disconnected the phone.
i am not sure whether policy bazaar is aware of what there call center executives are doing..

One of the agent of policy bazar called me on [protected] at 11.13 am on 06/02/2019 regarding health insurance as i have searched for it on 05/02/2019. After few minutes of conversation the behaviour and the way the agent spoke was very rude, kind of he was threatening me. When i asked him to talk properly he became more rude and disconnected the phone. The agent and the service of policy bazar is ridiculous. Bad experience. Not going to refer anyone.

My registered mobile number is[protected] and i have booked a renewal of insurance for my toyota fortune are through universal sompo insurance company i have paid to policy bazar almost 1 week back and every day i am being told that due to a technical hitch my insurance renewal is not yet processed today i have spoken to universal sample and they have informed me that there is no such technical hitch their online system i am sure this is not true what i am being told and i want the insurance to be issued today itself as i cannot use my car from tomorrow otherwise i may be provided with a alternate transportation i am very very appalled to be using policybazaar for my services very very regretfull indeed

It's been more than 4 months when i purchased policy. Now, i am looking for help from their website but the staff (Parveen_pw00309) don't know whether i even bought any policy from them.

He talked like he has given the policy in free. He was commanding and made me feel like hell. Such a rude and illiterate person they have hired.

Now i don't want any help from you guys. Please refund my money back if you can't fulfill your words and promises.

I am trying to renew my car insurance. I have called you today 5 times but every time the call got disconnected from your side and nobody phoned me back. There is no point that agents are giving their employee id and name on the call and don't say all calls are recorded. It's just a script, just a formality. I want a call back from you today asap. It's a very big company but you guys are just playing with the name, doing unethical things on the call. Call me asap