Policy Bazaar Complaints & Reviews

I want to take insurance policy for my bike hero splendor pro through policy bazaar.com and when i take insurance policy for my bike the policy bazaar says that we send you your insurance through curiour within 1 working day but i received a message today from policy bazaar that we send your insurance in 2 working day due to delayed so that's why now i want my money back rupees 850 as soon as possible

Hello, myself neeraj sharma was browsing for a health insurance policy at your website policy bazar, i wanted cover for myself, my wife and my 70 days old kid, i chose max bupa plan for the same, as i was filling up details i realised that the policy covers kids after they are 91 days old so i cancelled the plan and thought i would get it when my kid is 91 days old, the next day i got a call from your representative asking why i cancelled the process, i told him the reason to which he replied that - if you take the policy now you can add your kid when she turns 91 days old by making a simple phone call to us or the concerned insurance provider it's an easy process and you will also get discount if you work this way and your premium will be less, if you go for insuring all three people later your premium will be more in comparison. I asked him time and again that i have to add my daughter in the policy and there should be no problem later and he reassured me for the same.
Now when everything was done the insurance company representative told me that is not possible and i could only add my daughter when i renew my policy next year. He told me he will arrange a call back but no contact was made further. My friend has her neonatal child covered in her insurance policy.
I am really annoyed by this and you guys better sort this out, i have call recordings as proof, i don't want to take it any further if you guys honestly sort this out, but if this is the way you lie and loot your customers i'll have to see some legal options.
Thank you, have a nice day.

Today[protected] i had purchased a comprehensive policy for car insurance. After I had purchased the policy i received a call on my phone [protected] from policy bazaar executive asking me as to why i did not purchase life term policy which was given as an offer along with the car insurance at a meager premium of rs 340 for 25 lacs. This actually was a trap as there was no offer of term policy bundled with car policy. She then said that she would send the link separately on my mail. She also insisted that i should use only credit card to make payment.The company issuing term policy was Max insurance where as i had purchased car insurance from oriental india. When i enquired from her that what would be the frequency of payment, she replied that i would have to make the next payment when i again renew by car policy( indirectly implying annual payment of Rs 340). By that time i had read the terms and condition which clearly mentioned that policy has to be paid on monthly basis. There fore i inquired from her as to why she was mis selling this policy to me. On seeing that her ploy to deceive me had been caught by me, she started abusing me and disconnected the phone.
i am not sure whether policy bazaar is aware of what there call center executives are doing..

One of the agent of policy bazar called me on [protected] at 11.13 am on 06/02/2019 regarding health insurance as i have searched for it on 05/02/2019. After few minutes of conversation the behaviour and the way the agent spoke was very rude, kind of he was threatening me. When i asked him to talk properly he became more rude and disconnected the phone. The agent and the service of policy bazar is ridiculous. Bad experience. Not going to refer anyone.

My registered mobile number is[protected] and i have booked a renewal of insurance for my toyota fortune are through universal sompo insurance company i have paid to policy bazar almost 1 week back and every day i am being told that due to a technical hitch my insurance renewal is not yet processed today i have spoken to universal sample and they have informed me that there is no such technical hitch their online system i am sure this is not true what i am being told and i want the insurance to be issued today itself as i cannot use my car from tomorrow otherwise i may be provided with a alternate transportation i am very very appalled to be using policybazaar for my services very very regretfull indeed

It's been more than 4 months when i purchased policy. Now, i am looking for help from their website but the staff (Parveen_pw00309) don't know whether i even bought any policy from them.

He talked like he has given the policy in free. He was commanding and made me feel like hell. Such a rude and illiterate person they have hired.

Now i don't want any help from you guys. Please refund my money back if you can't fulfill your words and promises.

I am trying to renew my car insurance. I have called you today 5 times but every time the call got disconnected from your side and nobody phoned me back. There is no point that agents are giving their employee id and name on the call and don't say all calls are recorded. It's just a script, just a formality. I want a call back from you today asap. It's a very big company but you guys are just playing with the name, doing unethical things on the call. Call me asap

Please do not fall for any kind of selling by policy bazaar no matter what they say. I feel duped by them. Finally they will sell where they will make money. I was sold click to invest in 2017 sep and i put in 21000 inr every month. Now i have a total loss of more than 50, 000 on my invested money. All due to policy bazaar. Never ever fall for them.

Dear policybazaar,
My name is nagaraju galipelli and my registered mobile no is 79xxxxx171.
I have purchased term policy (Application number : op[protected] of icici iprotect smart term insurance for 75 years on 18th jan 2019, and i have cancelled the same on the same day. It's been more than 12 days, they have promised to refund the amount with 3-4 working days but till date i have not received my refund.

2yrs max bupa health insurance sold to me by policy bazaar, payment was to be paid in 1yr stating no cost emi and was charged 12 percent interest. Contacted max bupa multiple times and was informed my complaint is registered and they would get back to me. Now i keep getting mails from max bupa stating they tried to reach me and could not. This is a lie. If they wanted to give me a resolution they could have informed me what action they have taken instead of the lies that the could not reach me.

Mr. Vikash from policy bazaar called me from phone no [protected] on 02/02/19 at 03:38 p. M and misbehaved with me. He said, "how can u buy insurance policy from anyone else". He is very rude during conservation. It was a very bad experience. He insulted me. So i request you to pl look into the matter and take action in this regard. So that no such incident happen to anyone who visited web-site of poilcy bazaar.

I took a car insurance policy from ms. Jyoti and in spite of telling her numerous times the details in the policy are still incorrect. She even assured that once i make the payment, i would get a call back from her and she would assist me in the process to get a hard copy. But as expected she was only interested in achieving her targets and not concerned about the customer service.

During the interactions, she acknowledged that she has revised year of manufacturing to 2009, because of which my premium, as well as the available options, went down. But my policy still shows the year 2010.

I booked my complaint and the next day i got a call from one of their executive at 11.30 a. M. I was pre-occupied in an important meeting yet i took out time and informed him - either get the requisite corrections in the policy or if he is unable to then - he can cancel it and initiate the refund. He suggested me the following options:

An amendment is possible but you need to pay for that - why am i supposed to pay while it was a mistake of their sales executive. How could they even expect customer would pay for their errors. Now i feel this mistake was intentional to lure more money.

Option 2 - cancellation is possible but i need to provide an alternate valid policy - have these guys lost it? If i have a valid parallel policy why would i buy one more from policy bazzar??
And more importantly, while issuing a new policy they do not even ask for the previous policy but while canceling they need a valid parallel policy. How is this justified? My previous policy expired on 30th jan 2019 but they could still issue on 31st jan a new one without even inspection. Now when i am asking them to cancel it because they messed it up, they ask for a valid parallel policy. The reason is quite obvious now, their sole intent is getting money by hook or by crook and then harassing customers.

Before i hung the call, their executive informed me that he will discuss this matter internally and would come up with a solution in the next two hours. But there is no response.

Before buying the policy, i got multiple calls because i seemed a potential customer to them but now these guys are least bothered, simply because they got the money. I must say these guys are real "thugs of hindustan"

Booking id[protected]

I bought my car insurance policy from policybazar.

The moment i made the payment. I got a call from policybazar end.

They said - you made a mistake and you have to buy a new policy.

And once once you will buy new policy. Your previous policy complete amount will get refunded in your account withing 5-6 working days. And you wont be charge anything for the wrong policy.

I did the same and believed on their lie.

Now its been more then 10 days and still not refunded.

Now they are saying you will be charge for some amount. And not telling me exactly when will i get my refund.

Dear friends.

Do not believe if you will get any call from policybazar while booking a policy
Or even if you are just inquiring for quotation.

There are some bunch of cheaters. Who are just misguiding and selling policies to us with false commitments and information.

I will escalate it on top level and with concern regularities who are taking care about complaints of customer regarding such mental harassment.

They are just like a dalal who are just making commissions between customer and insurer with false commitments

Dear team,

The icici pru term plan of rs 250000/- (Application no: op20053427 & booking id[protected] has been booked by policybazaar.com on[protected] along with my car insurance of pb15d 2277. It was conveyed that terms of the plan will be conveyed during the proposal call and if you want to cancel the policy, it will be cancelled & the amount will be refunded in my bank account.

During the proposal form call, we found the policy expensive as the complete terms of the policy were not conveyed at the time of booking so we don’t confirm this policy so the policy may be cancelled & amount of rs 438/- submitted against the monthly emi may be refunded please.

I have already submitted the request at '[protected]@policybazaar.com' which has recognised my request but no satisfactory response has been received by me in this regard.

-regards,
Reetika goyal garg & ashwani kumar garg
[protected], [protected]
Patiala.

I brought a new max buppa medical policy for family. After 10 month i came to know that policybazzar executive lied to me that the policy will also cover rs. 6500 of opd every year.

There were other policy available in bit cheaper price with same coverage but we paid more for max buppa to have opd coverage. Now we feel like we have been cheated.

You can reach me @ [protected]@gamail.com

On 25/01/2019, i used the website of policy bazaar to renew my two wheeler insurance with united india insurance company ltd. Despite furnishing all details very carefully and accurately, the policy no.[protected] dated 25/01/2019 has been issued with the wrong name which is a word picked up from the address field. This is height of inefficiency and casual approach on the part of both policy bazaar and united india insurance co. Ltd.

When i requested policy bazaar (The aggregator) for correction, i am asked to mail my complaint along with copy of rc and previous insurance policy. This is sheer harassment as their mistake is so obvious. Without putting the onus on me they should rectify their mistake themselves by doing whatever checks needed from rto and previous insurers online.

On 25/01/2019, i used policy bazar website to renew my two - wheeler insurance (Expiring on 26/01/2019 at icici lombard) with hdfc ergo. My account was debited with the premium of rs. 5723/- at 6.26 pm but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
Apparently policy bazar used the payment gateway of paytm. My grievance is against both these service...

I bought a car policy of premium rs 21779 on 30th november 2018 but due to some issue, on 18 dec 2018, i apply to cancel it on the suggestion of policy bazaar staff shiwani and taken new policy for my new dzire car on 18 dec 2018. I was told that ur amount will be refund once you take new policy but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days."now simultaneously two policy running for my same car. Please solve the matter at the earliest.
Mob [protected]
My booking id: 92385888. For cancellation
Kotak mahindra policy no - pbw[protected]For cancel)
Future generali policy no - pba 38767 (New)

I have purchased a car insurance "policy from policy bazaar". Policy is of "united india insurance company". My car had an accident on[protected]. Survey made a survey report of approx. 13000. I repaired the car in maruti garage in sikar and paid for that. Till today the policy bazaar or insurer don't provided my claim till today[protected]. My policy no. -[protected].

Awaiting refund. Policy bazaar does not reply on queries. 2 months of procastination and false promises. I receive different information from every other executive. Every new individual confirms they have taken over the complaint. No one is willing to solve the issue. The company is interested only in sales and misleading the public. Running advertisements on tv for free insurance is not sufficient.