Policy Bazaar Complaints & Reviews

Please do not fall for any kind of selling by policy bazaar no matter what they say. I feel duped by them. Finally they will sell where they will make money. I was sold click to invest in 2017 sep and i put in 21000 inr every month. Now i have a total loss of more than 50, 000 on my invested money. All due to policy bazaar. Never ever fall for them.

Dear policybazaar,
My name is nagaraju galipelli and my registered mobile no is 79xxxxx171.
I have purchased term policy (Application number : op[protected] of icici iprotect smart term insurance for 75 years on 18th jan 2019, and i have cancelled the same on the same day. It's been more than 12 days, they have promised to refund the amount with 3-4 working days but till date i have not received my refund.

2yrs max bupa health insurance sold to me by policy bazaar, payment was to be paid in 1yr stating no cost emi and was charged 12 percent interest. Contacted max bupa multiple times and was informed my complaint is registered and they would get back to me. Now i keep getting mails from max bupa stating they tried to reach me and could not. This is a lie. If they wanted to give me a resolution they could have informed me what action they have taken instead of the lies that the could not reach me.

Mr. Vikash from policy bazaar called me from phone no [protected] on 02/02/19 at 03:38 p. M and misbehaved with me. He said, "how can u buy insurance policy from anyone else". He is very rude during conservation. It was a very bad experience. He insulted me. So i request you to pl look into the matter and take action in this regard. So that no such incident happen to anyone who visited web-site of poilcy bazaar.

I took a car insurance policy from ms. Jyoti and in spite of telling her numerous times the details in the policy are still incorrect. She even assured that once i make the payment, i would get a call back from her and she would assist me in the process to get a hard copy. But as expected she was only interested in achieving her targets and not concerned about the customer service.

During the interactions, she acknowledged that she has revised year of manufacturing to 2009, because of which my premium, as well as the available options, went down. But my policy still shows the year 2010.

I booked my complaint and the next day i got a call from one of their executive at 11.30 a. M. I was pre-occupied in an important meeting yet i took out time and informed him - either get the requisite corrections in the policy or if he is unable to then - he can cancel it and initiate the refund. He suggested me the following options:

An amendment is possible but you need to pay for that - why am i supposed to pay while it was a mistake of their sales executive. How could they even expect customer would pay for their errors. Now i feel this mistake was intentional to lure more money.

Option 2 - cancellation is possible but i need to provide an alternate valid policy - have these guys lost it? If i have a valid parallel policy why would i buy one more from policy bazzar??
And more importantly, while issuing a new policy they do not even ask for the previous policy but while canceling they need a valid parallel policy. How is this justified? My previous policy expired on 30th jan 2019 but they could still issue on 31st jan a new one without even inspection. Now when i am asking them to cancel it because they messed it up, they ask for a valid parallel policy. The reason is quite obvious now, their sole intent is getting money by hook or by crook and then harassing customers.

Before i hung the call, their executive informed me that he will discuss this matter internally and would come up with a solution in the next two hours. But there is no response.

Before buying the policy, i got multiple calls because i seemed a potential customer to them but now these guys are least bothered, simply because they got the money. I must say these guys are real "thugs of hindustan"

Booking id[protected]

I bought my car insurance policy from policybazar.

The moment i made the payment. I got a call from policybazar end.

They said - you made a mistake and you have to buy a new policy.

And once once you will buy new policy. Your previous policy complete amount will get refunded in your account withing 5-6 working days. And you wont be charge anything for the wrong policy.

I did the same and believed on their lie.

Now its been more then 10 days and still not refunded.

Now they are saying you will be charge for some amount. And not telling me exactly when will i get my refund.

Dear friends.

Do not believe if you will get any call from policybazar while booking a policy
Or even if you are just inquiring for quotation.

There are some bunch of cheaters. Who are just misguiding and selling policies to us with false commitments and information.

I will escalate it on top level and with concern regularities who are taking care about complaints of customer regarding such mental harassment.

They are just like a dalal who are just making commissions between customer and insurer with false commitments

Dear team,

The icici pru term plan of rs 250000/- (Application no: op20053427 & booking id[protected] has been booked by policybazaar.com on[protected] along with my car insurance of pb15d 2277. It was conveyed that terms of the plan will be conveyed during the proposal call and if you want to cancel the policy, it will be cancelled & the amount will be refunded in my bank account.

During the proposal form call, we found the policy expensive as the complete terms of the policy were not conveyed at the time of booking so we don’t confirm this policy so the policy may be cancelled & amount of rs 438/- submitted against the monthly emi may be refunded please.

I have already submitted the request at '[protected]@policybazaar.com' which has recognised my request but no satisfactory response has been received by me in this regard.

-regards,
Reetika goyal garg & ashwani kumar garg
[protected], [protected]
Patiala.

I brought a new max buppa medical policy for family. After 10 month i came to know that policybazzar executive lied to me that the policy will also cover rs. 6500 of opd every year.

There were other policy available in bit cheaper price with same coverage but we paid more for max buppa to have opd coverage. Now we feel like we have been cheated.

You can reach me @ [protected]@gamail.com

On 25/01/2019, i used the website of policy bazaar to renew my two wheeler insurance with united india insurance company ltd. Despite furnishing all details very carefully and accurately, the policy no.[protected] dated 25/01/2019 has been issued with the wrong name which is a word picked up from the address field. This is height of inefficiency and casual approach on the part of both policy bazaar and united india insurance co. Ltd.

When i requested policy bazaar (The aggregator) for correction, i am asked to mail my complaint along with copy of rc and previous insurance policy. This is sheer harassment as their mistake is so obvious. Without putting the onus on me they should rectify their mistake themselves by doing whatever checks needed from rto and previous insurers online.

On 25/01/2019, i used policy bazar website to renew my two - wheeler insurance (Expiring on 26/01/2019 at icici lombard) with hdfc ergo. My account was debited with the premium of rs. 5723/- at 6.26 pm but the transaction somehow failed. Till this moment money is not credited back to my account. It should have happened automatically.
Apparently policy bazar used the payment gateway of paytm. My grievance is against both these service...

I bought a car policy of premium rs 21779 on 30th november 2018 but due to some issue, on 18 dec 2018, i apply to cancel it on the suggestion of policy bazaar staff shiwani and taken new policy for my new dzire car on 18 dec 2018. I was told that ur amount will be refund once you take new policy but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days."now simultaneously two policy running for my same car. Please solve the matter at the earliest.
Mob [protected]
My booking id: 92385888. For cancellation
Kotak mahindra policy no - pbw[protected]For cancel)
Future generali policy no - pba 38767 (New)

I have purchased a car insurance "policy from policy bazaar". Policy is of "united india insurance company". My car had an accident on[protected]. Survey made a survey report of approx. 13000. I repaired the car in maruti garage in sikar and paid for that. Till today the policy bazaar or insurer don't provided my claim till today[protected]. My policy no. -[protected].

Awaiting refund. Policy bazaar does not reply on queries. 2 months of procastination and false promises. I receive different information from every other executive. Every new individual confirms they have taken over the complaint. No one is willing to solve the issue. The company is interested only in sales and misleading the public. Running advertisements on tv for free insurance is not sufficient.

As a new user i have paid my activa insurance from bharti axa for Rs924 my money was deducted from my account but transaction failed and there was a false statement that i have press the back button during payment website i have attached the screenshot of my bank account statement and mail which i have received from policy bazar
I request you to please refund my money as fast as possible

I had renewed my bike insurance from your website, and payment was also successfully done and got your confirmation about transaction. It is very irritating about your side, not issued my insurance policy and also no return of my deductible amount. Complaining so many times through customer care no. and emails, each time a false promise given to me.
If the matter is not resolve within two days from today (21_01_2019), I will go to consumer court with all the mail's I had written to you.

I bought a new india car insurance policy from their website and by mistake put 25% as ncb. I got an message that if ncb is not correct then your insurer may decline claim. I immediately raised a change request as per their instructions this was in jan 7 before my old policy was getting expired. Since then only update i get from their is date. First 16-jan, then 26-jan then 21-jan. Meanwhile my policy has expired and when i tried to cancel old one and buy a new one policybazaar insists on cancellation fee as per them invalid policy issued by themww is active!!! Isnt his ridiculous? Please help.

All - do not buy policy from them as there is not due diligence done by them during issuance. Better buy it from agent or insurance provider directly rather that risk your life their false promises.

I wanted to renew my old policy but policy bazar (Mr. Gaurav), issued me new policy and told me that he renew my old policy. Than i cancelled new policy, bolicy bazar team told me that the money will return in 10 to 15 days but still i don't get my money back. It's very bad experience with policy bazar.. Dr. Shailendra tomar
Policy number..[protected]
Refund my money as soon as possible..

Dear sir,
I naineesh agarwal had taken travel insurance policy in your policy bazar website on 29/12/2018 and had claims to cancel my policy as trip was cancelled beacuse of medical reason but one month going to pass no refund in my bank till now as you said refund had been initated but no refund very bad online policy manual policy is better as we can say people here no one is liable for us..

Opted to go with policy bazaar for a policy port to max bupa. Had informed them that there are pre-existing conditions and they told me that its not a problem. And then after a few days of me making the payment policy bazaar reps told me as that it's not possible to port to max bupa with existing medical conditions. So, i asked them to give the refund, they told me for that they will have to do some sort of investigation to check if what i am saying is true, after a week or so of that, they told me a refund date of 15/01/19 first and then changed it to 19/01/2018. Guess what no refunds yes. Called them on the number they gave multiple times. The reps that picked the phone said they are from the renewal team and that they have informed the refunds teams regarding the same and that i will get a callback from the refunds team within 15 mins. But never got any call from there side. Just today i have made 4 calls. Same result every time.

I had paid 6858 amount on policy bazaar site on 10 nov 2018. For car insurance from future generalli insurance company ltd. They always said that tomorrow u will get or 4 days time by mail. Still now i had not get my policy. No refund. I m very much frustrated. The agent is block my number.in toll free my call is automatically disconnected. I don't know who is cheating me.