Policy Bazaar Complaints & Reviews

I have booked a car insurance policy of bajaj allianz through policybazzar which was rejected by insurer due to video of car was not clear for inspection. Customer care advised that i will receive my refund withib 7 workibg days. It's been more than 15 days i am chasing for my refund amount. Have called customer numerious times but just getting a response that we are working on it and will get back to you but no one is proving any update. I try to escalate this to thier supervisors but they are responding with very careless attitude.. Everday i am calling customer care 3 to 4 times but still dont have an update when i will receive my money back..

Hi,

This is sourabh.. Have booked a apollo munich policy and pay rs 11802/- on dated on 15/11/2018. Very next day i come to know from your executive i need to pay 2505 /- additional to continue (Due to bmi)... Why it was not discuss at the time of policy discussion... I don't want to continue my policy and chasing refund from same day.. But till date not getting satisfactory revert from team, just getting revised commitment. Some time they told me it will settle in this week.. Some time they said it will take 12-13 days... They are having always revise date on chase... Can you look into this to make my refund.

Rgds,
Sourabh

Hi,

My phone number is full dnd activated. Still i am receiving call. Also at the discussion time with customer care i have mentioned that don't call me further, because i am currently not interested in ththe product. Still the phone call is continued even when they acknowledge to put me in dnd and not call again. I have started blocking numbers manually, still i get atleast 1-2 calls per day. This is really frustrating.

Below are some of the numbers which i have blocked:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

And there are more. They keep calling from different numbers and waste their and my time. Please help.

Hi, My phone number is Full DND activated. Still I am receiving call. Also at the discussion time with customer care I have mentioned that don't call me further, because I am currently not interested in ththe product. Still the phone call is continued even when they acknowledge to put me in DND and not call again . I have started blocking numbers manually, still i get atleast 1-2 calls per day. This is really frustrating.

I was getting calls from policy bazaar daily where i had told them that i was not interested in their services. Calling me in my work hours and advising me to take some policies was ridiculous. am not going to tolerate this every other day. i have blocked their number, but still they are calling me from different numbers. please take respective action against them.

First of all feedback - it seems that your live chat associates have some type of tat to move or resolve the chat in certain time.in between the chats they moved out of chat and hand it over to some one else.

The new associate will again read the content and again ask for details, waste some time and then moved out of chat and hand over to some one else. There has to be "immediate chat feedback button" in live chat window.

Now the problem i am facing is, i have renew my also k10 policy from policy bazaar and received the policy in my mail id as well.

However today when i again login to policy bazaar site, it is showing my alto k10 policy as expired... Can you please let me know the status.

Policy no. Sr011634
Policy from - bharti axa
Vehicle - maruti-alto k10

Hello, my name is shiraz ali and i am from patna, bihar. I have buy a car insurance that is of hdfc ergo in policy bazar, from my phone number [protected] and mail id is [protected]@gmail.com, i have buy this policy in 6 november, i contacted the policy bazar customer service and said they would get soft copy in 24 hours but soft copy doesn't sent so far. Why soft copy did not came so far. My car registration number is br01al8835

Hi team,

I have buy my car insurance for my wife (Payal kapoor) on 01/11/2018 as my previous policy will expired on 12/11/2018 and paid the amount of 4141 on 01/11/2018 booking number 81177666. I have chased many time to policy bazaar and raised multiple complaints for that and they said i will received my policy before my previous policy been expired however still i have not received soft copy of my policy and my previous policy has been expired yesterday 12/11/2018 and now i don’t have policy if something will happen with me or my car than no one responsible for that also if traffic policy will check my car document than i don’t have insurance so they can raise challan on me.

Request you to please do the needful.

Regards
Sandeep singh

As per telephonic call i managed to buy a policy sold worth of 1 crore with base policy of 5 lacs and top up of 95 lacs as i agreed to pay a premuim of rs.9461 & while accepting pre filled proposal i got a msg saying my bmi is not eligible to wgich the executive changed my weight to 70 kgs but i am 85 kgs and made me go for the payment link and the payment was made after i got the policy with 70 kgs mentioned i raised the query why it is wrongly mentioned to which they agreed to cancell the policy and process the refund but since 20 days the refund is not credited to my account and i m being forwarded to aditya birla and policy bazaar repeatedly with out any money being refunded i feel cheated.

Dear all,
I have purchased a max life child education plan from policy bazaar on 29th october, 2018. Policy number is[protected].

On 3rd november, i sent a mail on [protected]@policybazaar.com regarding agent commission with a snapshot.in reply, i got a mail from policy bazaar which assure me that i would get the resolution before 9th september (Let's consider it 9th november.

Yesterday i contacted policy bazaar and i got the answer that i will get resolution before next monday or tuesday. Yesterday on call, i and mr. Amit (Team leader of policy bazaar service team) came to conclusion that he will give me mail for that with forward path to raise my complaint in front of his senior persons. But i didn't get a mail from policy bazaar and even i called to service executive and request a call from them or miss sabnam rani (Who has given me policy, policy bazaar sales team executive). I request a call from sabnam rani yesterday also but i didn't get any call till now.

I requested a call from respective department since 8th november but i didn't get any call from your end.

I have uploaded that screenshot for your reference.

This is the example of poorest service provided to customer.

One of your employee named pramod yadav making unnessary call from his personal mobile no to me for term insurance. Infact i have clearly told him that i am not interested for the same. Kindly take this matter seriously because it's harrassment to customers. His mobile number is [protected] (Pramod kumar). If proper action not taken i will report this matter to consumer forum also.

Dear sir.. I have a complaint regarding policy Bazaar life insurance policy as ok no last month I have made a policy but because of some problem I cancelled policy shortly .. policy Bazaar promised me to refund my amount within 15 days but failed to refund later again after calling several calls they told me due to govt holidays the working days have been affected they told me my money will be refunded to my account before 6th of nov 2018 but not yet received . I request you to kindly help me out to refund my amount paid for policy as m getting cheated by policy Bazaar. Trying to contact but know my number is been put on no screening list for which m not to speak to policy Bazaar ... Policy Bazaar shows picture that as after death of policy holder they help out the holder family ...but here the case is if person is not interested to continue policy they just ignore.. how come policy holder can trust this policy company after the death... I have certain proof that I can prove that I have been cancelled policy and got response from policy Bazaar where I will be refunded ashortly but not done.. request you to help me out. You have requested to cancel your ICICIPRU Term Plan [Booking ID: 81012511] proposal(Application Number: OP0008662
policy done by Nungshii Sana mobile no [protected]
PW06947

I booked a car insurance policy with hdfc ergo offer on policy bazaar on 27-oct-2018. Even all the requested documents including last policy document, rc copy & self inspection was submitted to policy bazaar. Also i received the status update of all inspection being completed. But since week time they could not get the policy issued to me. I kept on getting an update from that "there is a technical issue, so the delay and will be resolved soon".
Today after challenging them i get an update that they cannot guarantee as to when the policy can be issued, which is completely unacceptable. Also after challenging the customer service agent, i am updated that due to festival session the technical is not being resolved.
This is a complete scam, where policy bazaar takes money and sits on it for some time and states that if required they will refund now. But this is not acceptable, since i need my money back with interest since they have un-necessarily told me wrong information and kept on fooling me

My application number is : op00090330and i am in contact with. Gurpreet kaur bpw04238, the sales representative

After making the payment, i have been trying to contact this guy for many days. No one is in touch with me, very poor after sales service.

I want to initiate the refund process since there no progress. However, there is no way to contact policybazaar.com.
Whenever we send an email, we receive an automated email that we wil be contacted within 24 hours.
But no one contacted me yet

Hi all,

I checked health insurance on policy bazaar website. Next day i got call from policy bazaar and agent convenienced me to buy cigna health insurance from policy bazaar and he took one year premium 14000 on same time and he said that your policy will be issued after completing medical test and if no disease found in report then you no need to pay anything and he said asked for my mother height and weight details. I told him that she is between 5.1 to 5.3 hight and 80-90 kgs weight he said no problem maam. We will send our medical team at you place, but after all the medical formalities her reports are normal like no disease but next day i got email from policy bazaar that you need to pay 700 rs more due to bmi. Now i really want to know that why they didn't tell same thing me earlier because bmi can check with out any medical test. They should inform me at time of purchase that maam according to her height, weight should be less than some kgs. Now my card is already charged for 14000 and they asking me to pay more.

Dear sir,
This is regarding my policy (Policy no[protected]) booked through policybazaar.com dated 24.10.2018 wherein the undersigned contacted your customer care executive ms. Shruti through chat window for renewal of my car insurance.
The said customer care executive (Ms. Shruti) asked only the name of the car owner, type of car (Diesel / petrol) and last policy number. I gave her the details and she said rest all the details is not required as she has the policy no and will get rest of the details and send me the link for payment.
I made the payment instantly as the link was provided through the chat window of the policybazaar.com website. When the policy document was sent to me on my email id ([protected]@gmail.com) i found that the registration number, engine number and chasis number were wrong.
Within few minutes, i raised the complain and provided my rc and previous year insurance policy document but i received an email dated 30.10.2018 wherein it is stated that that i need to cancel the policy as the insurer is saying the chasis no and engine no is not matching.
In view of the above, the following points may be noted :
1. It is the fault of your customer care executive (Ms. Shruti) who did not ask my car chasis no and engine no and said she will get all the details from the previous policy number
2. I made payment in the good faith and goodwill of poliybazaar.com
3. Even though there is no mistake of mine, i am being asked to cancel the policy and as per the email dated 30.10.2018 od premium is to be refunded by the insurance company and third party premium is to be retained and other charges also
4. I am not getting any support from poliybazaar.com and being such a big organizations i expect speedy resolution of my problem and return of my full amount
5. I am not able to take my vehicle out due to wrong details in the insurance policy renewal document and due to that i am facing financial loss for which no other than poliybazaar.com is responsible.
I have addressed my complain to policybazaar,.com via email dated 30.10.2018 and i got call wherein it is acknowledged that there is a mistake from policybazaar.com end but still i am waiting for satisfactory resolution of my problem.
Please note a i am salaried class employee and chosen and preferred policybazaar.com for financial benefit over my previous insurer (Maruri insurance) and gave weightage to policybazaar.com over my previous insurer.
I know that policybazaar.com is a big company and customer satisfaction factor is one of its top priority as the real customers are its real ambassador, i request you to please either refund my full money back or book a new policy of the same level with correct details.
I have booked a complain in the national consumer helpline (Complain no. 988507) also and have also send a copy to irda. I am not here to penalize policybazaar.com rather looking for an satisfactory resolution of my problem so that i can reinforce my lost trust in policybazaar.com and continue to use your service and propagate your help to my friend and relatives.
Please look into this matter with utmost priority as i am in distress and mental tension which is affecting my physical health to a great extent.
Looking forward to a positive solution with speedy resolution.

Sir, as per the push sell request mr. Mohit kumar of policy bazzar i agreed to buy one term plan from canara hsbc. And my first month premium also deducted from my hdfc credit card. At that time i requested him the next monthly premium amount may kindly be deducted from my salary account. He also agreed. But second month due already gone and now third month due is coming. No one is responding neither policy bazaar nor canara hsbc. What to do? Shouid i go to consumer court?

Hi

I have booked Iffco Tokio 2 wheeler insurance policy from policy bazaar through online mode on 12.10.2018 that time payment was deducted and accordingly got text for payment confirmation but few hours later I again got re attempt payment for unsuccessful transaction. I called policy bazaar team & they told me that system is showing successful payment status as policy bazar end and subsequently you will receive the policy with in 24 hours. But I didn’t receive soft copy of policy. I again called policy bazar team on 14.10.2018 for soft copy of policy then they told me that due to Saturday & Sunday is weekly off you will get the same by Monday. But when its not issued to me on monday also then on 16.10.2018 they told me that due to technical issue payments not reached to insurance end your policy will not issue and if your account is debited you will get the refund with in 7 to 10 working days & all the details of policy booked on 12.10.208 was removed from my policy bazar login.

As a legal requirement of having valud 2 wheeler insurance I again called policy bazar service team on 20.10.2018 & ask the refund status. They told me that its initiated & you will get the same very soon and assure me that it will refund in 7 to 10 working days. So as per sales team assurance I again booked a new policy against the link shared by policy bazar sales team and paid the premium.
But on 21.10.2018 the policy bazar issued both policy which was earlier booked on 12.10.2018. & 21.10.2018.

I told him that you assured me that you will get refund against policy booked on 12.10.2018 but instead of initiating refund you have issued 2 policy against same vehicle & I told service team please refund but till sate struggling for refund status.

Today on 01.11.2018 I called Iffco tokio customer helpline and shared both policy number booked on 12.10.2018 & 21.10.2018 and asked which policy is cancelled, then IFFCO tokio customer care is saying the policy booked on 21.10.2018 is requested for cancellation but in policy bazar login its showing policy cancellation booked on 12.10.2018.

I have having all the screenshots of the same request to suggest or help for further action.

Thanks
Deepak Bisht

Before policy bazar people were harshing me to buy policy from them. They were calling me several times.
Now when i am complaining about them no one is even replying to me.
First when i enter on the website and search for any product they were calling me and irritating me.
Now when i have paid first premium and complaining about their worst service no one is replying or calling me. Worst people on policy bazaar. Policy bazaar is worst

No coordination between policy bazar and insurance company.
Worst service experience
I have been told that medical test will be done at my home. But at actual they are asking me to come at lab.
Policy bazar is saying that they will perform trademill test but actually insurance company is saying that only blood test will be done.
Policy bazar is cheating with customers.