Policy Bazaar Complaints & Reviews

I have applied for term insurance policy through policy bazaar. My application number is[protected]. But i have cancelled this policy because of some financial problem. Same thing i have discussed during online medical then also they have neglect this thing and issued a policy. I don't want to continue this policy through policy bazaar. Please do the needful.
Regards
Tushar belhekar
Mob.[protected]

Dear sir

I have purchase the wheeler insurance in policy baaar.. Here with below i am giving the details

This is pradip viswanath, sending the mail from tiruppur, tamilnadu, here with i am attaching the insurance copy of my vhelical. Suzuki acess 125 black colour scooter, tn 39-be - 6970. My sccoter has met an accident, for insurance cliam i have completed all the formalites form local insurance office and handover all papers for cliam, they survaier has sedn all paper to your noida office, here with i am reminding your side for the status of my cliam amount kindly go through my request and update my vhecial cliam status.

Regards

Pradip viswanath.
Mobile : [protected]/[protected]

Sir,
My policy of term life has been issued many days ago. I have been informed by aegon life representative. But i have not got any information by policy bazzar representative. I also not got my documents and medical reports of term life insurance yet.
Policy bazzar is not doing his job. They only bothered how to sell policy to their clients and take money for policy. Policy bazzar representative never contacted to give updates. They also not bothered about customer satisfaction. Today i have contacted policy bazzar then a representative had talked very harsh to me, this is very bad service from policy bazzar. I want that policy bazaar should apologise for this incident.
I thought i will suggest my friends and family to take police from policy bazzar, i also want to take car insurance and health insurance from policy bazaar but now i will never think again to purchase anything from policy bazzar. This will effect monetary loss to policy bazzar.

I know policy bazaar has lots of customer like me, they will not bothered about this. But one thing i tell you dont disrespect to your customers, if you do then your policy bazaar will fall because customer has lots of alternatives in market.
I also want to send this complained letter to your md sir. I dont think he is very happy from this.

Regards
Rakesh kumar
Customer of policy bazaar

Policy bazaar issued me an policy with hdfc life by acting as an mediator between us.in this process policy bazaar executives who worked with me noted down my nominee details wrong. He missed the middle name because the particular application is not accepting at that minute and he also informed that this can be changed later by contacting hdfc.

Now, after my policy is issued and also i'm paid 2 premiums, both hdfc and policy...

I had sold my car and requested policy bazar customers people for ncb certificate,
It's almost 1 month i am not getting proper response from them, they are simply extending the dates and telling the apologies. Just because of one certificate i need to pay 25000 rs more on my new car insurance.
I would never suggest anyone to buy insurance online from policy bazar, after sales service is very poor.

A call come to me from policy bazaar in my mob: [protected] said i am from policy bazaar the number is [protected]. First of all he told me to send your policy no. & details through this whats app. Then i sent him the details of my last insurance policy details through wahts app. Then he sent me policy offers told me to send rs. 4000/- to the link. Which is "payment link of policy bazar _ https://bit.ly/2FFsQUC. after payment, message come to my mobile that within 4 hour you got your soft copy of policy through mail & whatsapp & within 4 days it will be deliver to home address. The message come from" hp - plcbzr " please help me. It is a cheating.

I sahil seth had opted to purchase a term life policy from policybazaar, which turned out to be the worst decision of my life till date. After multiple checkups and everything the kotak e term plan got rejected on 5/10/2018 and i am still awaiting refund since then, after almost calling daily on your toll free no ([protected]) there is no clarity on why the refund is not initiated. Even registering complaints on your mobile application does not work, i recieve a message stating that you will recieve a call within 24 hours but no call is recieved.

This is really very pathetic. After a lot of harassment i had received a mail from teampolicybazaar on 24/10/2018 to share my credit card statement which was dulyshared although i think they should not have asked so, after which i received a mail that the money will be refunded in 7-10 working days, still i haven’t received any.
During the purchase of the policy i used to get around 5-7 calls daily from the team regarding the same. Now during the refund initiation every one has backed out.
This is really not done. Waiting for over 1 and a half month for a refund for a policy that has been rejected by your insurance partner

Now they have asked me to share a cancelled cheque copy which has also been shared, still there is no refund not the reasoning that why is the refund not processed

I wanted to purchase it from another insurer but am still waiting for the refund, what if something happens to me in the mean while, who is liable???

Booking id[protected]

Regards
Sahil seth

Hi,
I've purchased a travel policy from policy bazaar, during the purchase, they told that everything is included in this.
During my travel, my baggage was broken by the airlines and when i came back from my travel, i logged a claim from policy bazaar.

After raising a claim, policy bazaar team told me this is not included and they have started playing with the words, as this was not written in the policy, i asked them to provide me a written document stating that, they don't have any documented evidences for that.

Please suggest what should customer do in such case.

Agent (Ajaib singh) did not explain hiden criteria even he explained lie.

Ref. Id:87525400

1) first he said after 30 days will be covered health issues. Which was happened.
2) accident will be covered from day one which was not covered.
3) he said waiting period is 2 years but religare said its 4 years i care helath insurance.
4) certain condition on free health checkup.

Plz cancel policy and refund money.

Or else i will have to move to court.

Regards
Hasmuddin haque

Hi,

I have two wheeler policy and initiated the claim july but still policy bazzar is not settling my claim amount. Am calling every week and they are saying the same words. Sorry for the inconvenience. We are working on the your policy we will settle your claim amount with in 15 days. But last 6 month they are not settling the claim amount.

Claim intimation :[protected]
Claim initiated date: jun 28 2018

Policy no : [protected] product name : life goal assure
Insurer : bajaj alliance life insurance

I was sold this policy by sandeep from policy bazaar.

Lot of big talks and fake commitments given by everyone at policy bazaar.in reality, they have the worst customer service.

Coming to the issue, i started a sip for 3000 rupees monthly in september 2018 and made the first premium payment by my sbi credit card as directed by the policy bazaar (Pb) agent. I had strictly instructed not to setup any sort of auto debit or standing on the card and the same was confirmed by the pb agent. When i tried paying my 2nd premium in oct 2018 i was not able to do it on bajaj alliance website as they kept prompting that standing instruction is already set up on my card. While i investigated i was made to understand that policy bazaar has kept standing instructions on my credit card even though they were specifically instructed not to.

Additionally, on the due date despite standing instruction being activated the card was not charged. I was in a total fix. I could not make the payment through other sources as policy bazaar had kept standing instruction on my card and even my credit card was not being charged. Somehow after the due date they would have probably realised that they have made a fool of themselves and somehow i could pay my october premium through my american express card.

Come november, this time i did not see any prompt for auto debit or standing instruction and i proceeded for a regular one time payment with my sbi credit card. I was duly charged for the premium paid on 24th nov 2018 which was a day prior to the due date. I was under the impression that things will be smooth from here on.

Little did i know that this is policy bazaar and if you have purchased any policy from them problems will attract you till the time you are associated with them. When i received my credit card statement for the month of december on the 9th dec, i was surprised to see 2 charges for the nov premium (Screenshot attached).

Then started a series of follow up with the bank, bajaj alliance and policy bazaar and as expected the culprit here is policy bazaar.

They have the arrogance to tell me that the excess premium will be adjusted as the next months and this will happen every month as they cannot deactivate standing instruction on the credit card.

This is the most ridiculous reply from any customer service team i have ever heard.

I need assistance in resolving this issue asap.

The desirable solution i am looking forward to is:
-immediate refund of the excess amount deducted
-immediate cancellation of standign instruction or auto debit if it still exists.
-explanation from policy bazaar officials how could they charge my card without my knowledge.
-assurance from policy bazaar officials that something like this will never be repeated and my card details are safe in their custody. (Today it was a repeat premium of a relatively small amount they could use it for any other purpose)
- monetary compensation from policy bazaar for time and effort lost in this fiasco and the mental trauma undergone.

I will be reachable on [protected] / joy. G. [protected]@gmail.com for any information required from me.

My advocate has advised me that he will file an rti on refund pending status of policy bazaar.

1. I had made payment twice for a policy on 21st oct, 2018
A.
Tata aia life insurance sampoorna raksha c[protected]
B.
Tata aia life insurance sampoorna raksha c[protected]

2. Since two payments for same policy was made, i requested cancellation of one of them
I have been advised by mr. Yash from the policy bazaar team.

Please note that on 21st oct, 2018 i have made payment twice of rs 99120/- towards the same policy.

dr. Nirmala krishnan - application no c[protected]
nirmala krishnan - application no c[protected]

I request you to kindly cancel application no c[protected] and intiate the refund of the amount asap.

You can reach me on [protected] or [protected] for any clarification

3. Because of bad customer service i didnt process the other policy. Thus it was also automatocally cancelled.

4. It has been almost 3months i am following up with your company. No response.

5. My advocate has suggested to file rti on pending payment for policy bazaar.

6. You will have to refund with interest.

I have been a customer of policy bazaar for almost 3 years and this is my worst experience.

I had to repay my credit card on time. Who will pay my interest on credit card?

Dr. Nirmala krishnan

I contacted to policy bazaar for renewal of health policy for my father vide policy number [protected]p[protected]. The customer executive called me back on 17 nov 18 and same the process of renewal was completed by me with a payment of rs 13475/-. The executive told me that the process is complete and i would the soft copy renewed policy soon but on 30 nov 18 i received a call from another executive saying they need some documents to filled and mailed to him. As i was out of town i mailed him back as much information as i had on 01dec 18 and on my return the rest data.in the interim i tried to contact on the customer care to inform about my inability to send the rest data at such short notice but i was not entertained saying they would call back which never happened till 09 dec 18. On 09 dec 18 the executive called me and informed my renewal request has been denied by the company and policy could not be renewed.

This has resulted in loss of 01 year of policy seniority and my money being blocked with policy bazaar for nothing. I want my policy to be renewed and continued and action against the one in policy bazaar responsible for it.

I purchased a travel insurance policy from policy bazaar on 14th of november, 2018 for a period coverage from 15th november, 2018 to 25th november, 2018 after making payment i got a mail that there was a payment failure but my bank had already deducted the amount.

The representative told me to send the proof of payment on the email which i did on the same day of 14th november, 2018 and they said we will let you know by tomorrow. I had already left for abroad on 15th novemeber midnight. They sent me the mail that the insurer had not received the amount hence no policy was issue and will have to wait.

On 16th november they emailed that the payment has not yet received and i should re-book a new policy and will get the refund in 3-5 business days. So on 17th november, 2018 i bought a new policy from the site.

On 18th november, 2018 they send me the first policy soft copy on email. I wrote them on 19th november, 2018 that i had already bought the policy after their instructions that they will refund and that they should cancel the first policy and refund me the whole amount.

But till date (09th december, 2018) they are only emailing me that it is in process.in few days the policy will end then it doesn't make sense and i cannot even call them from abroad and they don't respond on the in process emails.

I was made a payment of 01-12-18 to policybazaar for personal accidental policy of
36 staffs. But not yet received the policy or refund of payment, last one week
I complained against this but no one can’t gave the proper answer.
I will mentioned below of the payment detail and my mobile no. I need the policy’s copy
For my submission before 13-12-18.

Pls do the needful.

Ec[protected]dec-2018) to transfer
Inb [protected]ch95203515 transfer to[protected] 12, 744.00

Mobile:[protected]

Kumar

I have paid my two wheeler policy on 01/12/2018 at 3.08 pm (Saturday) i purchased online two wheeler insurance policy o[censored]nited india insurance company ltd for yamaha fz 16 register no. Tn-07 bw - 5981 on name mr. Rajesh. Payment of rs. 1, 162 had deducted but policy soft copy has not received yet on my email id : [protected]@gmail.com. Please verify the transaction and policy be send on my email address. Kindly do the need full as early as possible.

Sir,
I have purchased insurance policy from policy bazar and paid full amount but after another day they rejected policy and i agreed so mutually agreed condition they said the amount which is paid by you will be refunded within 14 days, but till today i have not received my amount, and the supportive staff who was dealing with me not receiving my call and i have messaged him but not getting response.
Please solve issue as soon as possible
Policybazar site link:-https://www.policybazaar.com/?
Policy purchased by me reference number:[protected]
Amount:-5, 007 rupee
Name:-shyam sundar sahu
Place:- seoni (M. P.)

I purched two policy in july 2018. I had submitted the cancellation request after two days of purchasing the policies. However, i am still waiting for my refund. Whenever i call them and write. They just put my case on follow up for another 10 or 20 days. After 20 days i have to call them again and explain the issue and process goes in loop. They are doing everything but not refunding my account. I would suggest don't approach policy bazar for any insurance or services, approach directly to insurance companies instead. Policy bazar is like "chor company".

I have paid to policy bazaar for term plan insurance of max life insurance co ltd. And paid dated 27/11/2018 wide :e-quote number:[protected].
I have paid rs 12549/- for it :
We acknowledge the receipt of equote no 12549.00 as premium for the mentioned plan.
Max life online term plan plus
Equote no application number :[protected]

Move a step closer to your policy issuance, by filling the form at the earliest.

After it they issued me counter offer and forced me to accept the counter offer and pay additional 5098/- for it ":

Terms applied for revised offer
Max life online term plan plus - sum assured 3000000 3000000
Total premium (Rs) 12549 17, 646.90
Additional payment required
Initial premium received rs. 12549
Additional payment
Amount rs. 5098

I denied it so many times also mailed to max life and policy bazaar for my decision. But they are continuously forced and mailed/phone me for convey me for accepting the counter offer.

I want to refund my money. Please help me for it.

Cancellation request again & again
Inbox
X

Navneet khandelwal
Sat, 1 dec, 18:03 (4 days ago)
Dear sir, i have told so many times and also mailed to you that please cancel my policy and refund me. I do not want to carry it forward. It is requested to you

Complaint. [protected]@maxlifeinsurance.com
Sat, 1 dec, 22:26 (4 days ago)
Dear mr. Navneet, please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that kindly share the preferred date and

Navneet khandelwal
Mon, 3 dec, 09:21 (2 days ago)
To termlife, online

Dear sir,

I have told so many times and also mailed to you that please cancel my policy and refund me.

I do not want to carry it forward. Also i do not want to decrease the policy amount.

It is requested to you cancel it immediately so my money can come to me and i utilize it.

Please don't ask again in this matter. And don't call continuously.

This is the last to know my decision that i want to refund my money asap.

Thanks

Regards
Navneet

— forwarded message —
From: navneet khandelwal
Date: sat, 1 dec 2018 at 18:03
Subject: cancellation request again & again
To:

Hi,

My name is abhijit borase and my mobile number is [protected]

I have made a payment for my car policy using the below link provided by your company using google pay.

https://car.policybazaar.com/proposal?enquiryId=OTMzNTA5NTk%3D&frame=true

I have inquired in my bank and they confirmed me that the payment is successful and i need to contact the beneficiary.

Kindly refund my amount as it is wrongly credited in your account.

Below are the payment details that i have got from my bank -

Transaction of rs. 7928 is successfully credited to the beneficiary account vide rrn no[protected]. And the amount has been sent to name : policybazaarcomgi
Account no : xxxxxxxxx1465
Ifsc code : utib0000000
Vpa : policybazaar. [protected]@axisbank