Policy Bazaar Complaints & Reviews

I purchased a travel insurance policy from policy bazaar on 14th of november, 2018 for a period coverage from 15th november, 2018 to 25th november, 2018 after making payment i got a mail that there was a payment failure but my bank had already deducted the amount.

The representative told me to send the proof of payment on the email which i did on the same day of 14th november, 2018 and they said we will let you know by tomorrow. I had already left for abroad on 15th novemeber midnight. They sent me the mail that the insurer had not received the amount hence no policy was issue and will have to wait.

On 16th november they emailed that the payment has not yet received and i should re-book a new policy and will get the refund in 3-5 business days. So on 17th november, 2018 i bought a new policy from the site.

On 18th november, 2018 they send me the first policy soft copy on email. I wrote them on 19th november, 2018 that i had already bought the policy after their instructions that they will refund and that they should cancel the first policy and refund me the whole amount.

But till date (09th december, 2018) they are only emailing me that it is in process.in few days the policy will end then it doesn't make sense and i cannot even call them from abroad and they don't respond on the in process emails.

I was made a payment of 01-12-18 to policybazaar for personal accidental policy of
36 staffs. But not yet received the policy or refund of payment, last one week
I complained against this but no one can’t gave the proper answer.
I will mentioned below of the payment detail and my mobile no. I need the policy’s copy
For my submission before 13-12-18.

Pls do the needful.

Ec[protected]dec-2018) to transfer
Inb [protected]ch95203515 transfer to[protected] 12, 744.00

Mobile:[protected]

Kumar

I have paid my two wheeler policy on 01/12/2018 at 3.08 pm (Saturday) i purchased online two wheeler insurance policy o[censored]nited india insurance company ltd for yamaha fz 16 register no. Tn-07 bw - 5981 on name mr. Rajesh. Payment of rs. 1, 162 had deducted but policy soft copy has not received yet on my email id : [protected]@gmail.com. Please verify the transaction and policy be send on my email address. Kindly do the need full as early as possible.

Sir,
I have purchased insurance policy from policy bazar and paid full amount but after another day they rejected policy and i agreed so mutually agreed condition they said the amount which is paid by you will be refunded within 14 days, but till today i have not received my amount, and the supportive staff who was dealing with me not receiving my call and i have messaged him but not getting response.
Please solve issue as soon as possible
Policybazar site link:-https://www.policybazaar.com/?
Policy purchased by me reference number:[protected]
Amount:-5, 007 rupee
Name:-shyam sundar sahu
Place:- seoni (M. P.)

I purched two policy in july 2018. I had submitted the cancellation request after two days of purchasing the policies. However, i am still waiting for my refund. Whenever i call them and write. They just put my case on follow up for another 10 or 20 days. After 20 days i have to call them again and explain the issue and process goes in loop. They are doing everything but not refunding my account. I would suggest don't approach policy bazar for any insurance or services, approach directly to insurance companies instead. Policy bazar is like "chor company".

I have paid to policy bazaar for term plan insurance of max life insurance co ltd. And paid dated 27/11/2018 wide :e-quote number:[protected].
I have paid rs 12549/- for it :
We acknowledge the receipt of equote no 12549.00 as premium for the mentioned plan.
Max life online term plan plus
Equote no application number :[protected]

Move a step closer to your policy issuance, by filling the form at the earliest.

After it they issued me counter offer and forced me to accept the counter offer and pay additional 5098/- for it ":

Terms applied for revised offer
Max life online term plan plus - sum assured 3000000 3000000
Total premium (Rs) 12549 17, 646.90
Additional payment required
Initial premium received rs. 12549
Additional payment
Amount rs. 5098

I denied it so many times also mailed to max life and policy bazaar for my decision. But they are continuously forced and mailed/phone me for convey me for accepting the counter offer.

I want to refund my money. Please help me for it.

Cancellation request again & again
Inbox
X

Navneet khandelwal
Sat, 1 dec, 18:03 (4 days ago)
Dear sir, i have told so many times and also mailed to you that please cancel my policy and refund me. I do not want to carry it forward. It is requested to you

Complaint. [protected]@maxlifeinsurance.com
Sat, 1 dec, 22:26 (4 days ago)
Dear mr. Navneet, please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that kindly share the preferred date and

Navneet khandelwal
Mon, 3 dec, 09:21 (2 days ago)
To termlife, online

Dear sir,

I have told so many times and also mailed to you that please cancel my policy and refund me.

I do not want to carry it forward. Also i do not want to decrease the policy amount.

It is requested to you cancel it immediately so my money can come to me and i utilize it.

Please don't ask again in this matter. And don't call continuously.

This is the last to know my decision that i want to refund my money asap.

Thanks

Regards
Navneet

— forwarded message —
From: navneet khandelwal
Date: sat, 1 dec 2018 at 18:03
Subject: cancellation request again & again
To:

Hi,

My name is abhijit borase and my mobile number is [protected]

I have made a payment for my car policy using the below link provided by your company using google pay.

https://car.policybazaar.com/proposal?enquiryId=OTMzNTA5NTk%3D&frame=true

I have inquired in my bank and they confirmed me that the payment is successful and i need to contact the beneficiary.

Kindly refund my amount as it is wrongly credited in your account.

Below are the payment details that i have got from my bank -

Transaction of rs. 7928 is successfully credited to the beneficiary account vide rrn no[protected]. And the amount has been sent to name : policybazaarcomgi
Account no : xxxxxxxxx1465
Ifsc code : utib0000000
Vpa : policybazaar. [protected]@axisbank

Dear akshay kumar, thank you for buying dhfl pramerica group term plan, your certificate of insurance no.
Mf[protected]goounder master policy number mf000415 of paisabazaar marketing and consulting private limited has been successfully issued. The certificate of insurance can be downloaded from https://ww w. Dhflpramerica.com/coi after 3 working days.

22/nov/2018 purchased and paid but didnt get any soft/hard copy of policy. Purchased from policy bazaar.com.
Dhfl pramerica website has no records.

Kindly note I have made a policy and unfortunately I had cancelled my policy... But I had paid my first premium ii n advance from my credit card but I hadn't refunded yet after cancellation ... When ever I call policy Bazaar customer care they always avoid my request .. pls help me receiveing my money back from this fake policy Bazaar.. it's almost more than 30 months

Policy bazaar employees has made a point to harass me even after i told them that i dont want their service. They never acknowledge the dnd on my phone and have rhino skin. They called me at least 50 times and messaged me 100 times to renew my policy. When i dint responded they are now sending watsapp messages to continue harassing. I have already complained to my mobile services provider to block all calls from policy bazaar and if this doesn't stopped soon, i will file a police complaint and take policy bazaar to court and then wait for judgement against such harassment. I have all the proofs.

And fyi i have marked all email communications from policy bazaar as spam, blocked all sms and phone calls through trucaller.

I have availed motor insurance for my ford figo bearing number up33ac1555 and i regret to inform that while doing so i have committed a blunder which i will never ever recommend to any of my friends and relatives. It has been more than 2 months but my claim has not been settled yet. Moreover there is no transparent platform to contact higher authorities or complaint about issues. It implies that policy bazaar only sells but doesnt provide after sale services so i dont recommend any of my customers friends and reatives to purchase a policy from policybazaar.

Application/policy - c[protected]

I initially got the policy for[protected] years and made a payment for rs115, 786. Few days later i changed my mind and wanted the policy to be updated for 20000000 for 23 years. Your team agreed that the changes will be done and i proceed to do a medical test. Your site did not reflect the updated policy information. I have been following up ever since confirming if the policy details has been updated with the insurance company and if the balance premium will be refunded. The response was it will happen. My policy was issues 4 days back. Today i received an email from the insurance company that the policy is approved and the policy details same as the original one[protected] and not the updated one. This has been a frustrating experience going thru this. When i called today they repeat the same thing, police updated as per request and refund will be done. Now that i have received the information from the insurance company itself, i can no longer believe what your team is telling and its very disappointing. I regret my decision to go with policy bazar and making the premium payment upfront. I am not sure what is true and what can be done. I would like

#1 - policy term updated as per my request and the remainder of the premium paid back (Or)
#2 - cancel the policy and pay back the entire amount

I had escalated this with you on nov 3rd, initially i got some responses but no closure on the request and non responses last 1 week

Today 01/12/2018 at 6.08 pm i purchased online two wheeler insurance policy of shreeram general insurance for scooty register no. Mh04df1741 on name mrs. Priya santosh padvelkar. Payment of rs. 965 had deducted but policy has not received yet on my email id : ramesh. [protected]@gmail.com. Please verify the transection and policy be send on my email address. Do need ful as early as possible

Hectic calls and i do night shifts and i need to take rest and attend some important calls if any, but everyday repeatedly continuous calls from number of your year callers, which is not just irritating but disturbing my work and my personal space. I hate to refer anyone to use your shiit website even if your site offers for free insurance and everything. Please do keep some information who don’t want to fed up with your calls. I have informed all the callers patiently & now loosing patience and calmness because of your works. Better shut down your company than running this irritating calls thing.

Request you to please help.

I have bought a fresh policy 2.5 months back & it is still not received it neither soft copy nor hard copy.

Policy no: prohlr[protected]

Nobody is helping me out in this neither customer care team, nor service team.

Earlier mr. Atul is handing my case i complaint him 100 times but no he is now not responding.

Now mr. Gagan is handling my case & he just said 2 times that you will received your policy but donot know where it is. Today he told me actually one of the family member aadhar card is not there thats the reason its not yet received.

What the hell is going on. My money is being deducted & poor customer handling of policy bazaar

Please help

Dear sir/madam,

Please refer to my booking id[protected]Application no.[protected]. The policy was cancelled on 28.10.2018 but despite of regular follow up through emails, the refund of rs.12, 604 has not been credited to my bank account.

I would therefore request you to please take necessary action for refund of rs.12, 604 at the earliest.

Thanks and regards

Gopal singh rathore

Dear sir / madam,

Requesting you to take action on priority as following the issue since 22nd september but till date not has been resolved. Else i ll have to take the further action.

I have applied below mentioned policy for my customer mr javed... Whose policy has been rejected by cigna saying that customer has not received verification call whereas customer has told me that he has not received single call. Now, i have applied policy thru policy bazar where my rm chandan sharma has told me that i can make payment from my credit card and later i can get it from my customer and so i have done tht on his insistance. Now on the other side, customer has lost his continuity as it was portability case, he has so much got annoyed and our relation got spoiled. Now, as per the situation, if cigna will transfer the money in his account which i have paid... It is for sure that he is not going to retun me... Requesting you to help me with my refund to my account only.

Thanks & regards

Sales person called me on my inquire for medical policy for my father. He informed he can mange on policy from star where no pre medical is required no medical reports are required. And told him star had regret to do so earlier. So he made me talk to some-one on phone and said this can be done took money from me on 20th august 2018 till date no police no refund. I had raise so many complain tickets but still no result. Would advice dont deal with this people.

Hi
Policy bazaar executives are calling me twice or thrice and harrasing by explaining about their plans and disturbing many times. I even activated dnd long back. But they still always do promotional calls and disturb me multiple times. I told them hundreds of times to not to call as am not interested in any policy.

It is really frustration comes out from many o[censored]sers whoever gives any random phone number browsing website they call us and disturb like anything.

All the users in india should take a initiation to give complaints on policy bazaar as i knew many of my friends and relatives also facing this similar kind of harrasement.

Stop promoting/harrasing without any authenticity on phone number that all gave while visitng your website

Thanks,
Sunil

I got car insured from you people this february and by doing so i committed a blunder. It has been 3 months since i paid from my own to get my accidental car back and even after so much of time u people are not avle to settle my claim. I would never ever buy or recommend policy bazar insurance to any of my customers kin and relatives. Such a sluggish and sloppy service