Policy Bazaar Complaints & Reviews

Hi sir,
We put car insurance through policy bazaar via online on 27/12/2018 but still we are not getting insurance copy... I asked your customer care they said it will take 24 hours again and again... No proper response from your end... I need immediate action to taken its very urgent... Only transaction acknowledgement and policy details we got as message... I asked bank, they said we are not received any payment... Please do the needful... I enclosed all transaction and details of attachment... If i am not getting policy copy or refund amount... I will raise complaint to irda... I need immediate action...

It has been more than 15 days since making the payment but my health insurance policy papers have not been shared or processed. It is regarding apollo family floater plan application no 84049340

Even after making full payment of policy renewal on 16th dec i am yet to call me and my family insured. God forbids if anything happens i will be the most unfortunate person who paid to buy himself something which he is deprived of...

I have taken two wheeler policy from policy bazaar in the month of august 2018. The policy was from united india insurance under policy no.[protected].

I met with an accident on 3-nov-2018, where in spite of my condition i had to submit the policy documents in order to process the claim; which policy bazaar never told me while selling the policy that this policy is not cashless policy. All the formalities were completed and surveyor too submitted the report on 27-nov-2018. Its been more than a month now that in spite of at least 20-25 calls to policy bazaar they are just washing there hands off from providing any status on refund of amount from united india insurance.

Every time i call them, they assure me that amount will be refunded in next 7-10 days. One of the worst ever service received from policy bazaar, because they only send follow-up emails to united india when i call them else they just don't take efforts to close the issue.

I called them today, 29-dec-2018 and i got the same reason that we are following up and there are no updates, it will take another 7-10 days to receive the refund. When asked for sharing documented comment in an email about my refund, they always get away with it by saying we are not authorized to to do so because of delay from insurance company.

This itself clears that all the assurances that they have been giving was to just avoid the customer for 7-10 days and then when customer calls up again they go with the same story of blaming insurance company and washing there hands off the case.

My only question is, if they knew the insurance company is so slow then why do they have it listed on their site? Why isn't there any follow-up from policy bazaar with insurance company and me, why is it that they only follow-up when i call them? Why do they only know how to cheat customer by selling a product and collecting money when they do not have courteousy to provide customer service?

This is the last time i am ever transacting with policy bazaar. I recommend when we still have to pay money and buy policy then avoid going through policy bazaar because of their pathetic customer service and careless attitude towards customer.

Want to have piece of mind, go with bank bazaar i have had wonderful experience with those guys. They know how to help their customers and they ensure to get you out of situation by managing such cases easily.

If you still want to hear me out more on issues with policy bazaar, feel free to call me at [protected] (Nine eight six nine nine eight two eight seven one).

Thanks,
Sanjay rohra
Mob. [protected]

Once you renew your policy with policybazaar, you will be stuck. They do not support in insurance transfer. For my policy no.[protected], i had requested for insurance transfer 1 month back, even paid additional 1095/- as transfer charges which they asked but still no update.

Customer care gives copy book reply every time that give as 24 hrs time but nothing happens really.

Stay away from policybazaar is my advice!

Dear sir,
I purchased royal sundram car policy from policy bazaar yesterday by using g pay app.
My 4419 rs debited but i do not got the policy.
I confirmed from my bank, and they have confirmed from npci portal that my amt credited in your account. But policy bazar customer care refusing the same.

I forwarding all details like screenshot of g pay, upi transaction number.

My name= chetan nivrutti jagale
Mb = [protected]
Transactions date= 26/12/2018
Amt = 4419
Upi transaction no=[protected]

G pay screenshot also saying that amount deposited in receipent account.

Plz refund my amount as early as possible.
Plz find attachment for g pay screen shot.

Regards,
Chetan jagale
[protected]

I purchased renewal of my car insurance with oriental insurance through policybazaar. I paid the amount of 11424 rs on 1st of dec. Soon after the payment i received the message that there is problem in issuance of soft copy of the policy and on 4th of dec i will get my policy. Then on 4th i got an email saying there is some problem from oriental insurance side and that i will receive my policy on 6th of dec. Then every alternate day i started receiving mails stating the same. I waited till 10th of dec, i was unable to drive my car as the policy had already expired and this was all because of policybazaar, but any how i told them to cancel my policy and then i went to oriental insurance local branch where i paid an amount of around 14500 to get my renewal done. I spent my whole day and to got physical verification done. On 10th policybazaar initiated the refund and send me the mail which said the money will be credited within 10-15 days.
After waiting for 15 days that is 25th of dec., i again got a mail saying that refund has been initiated and the money will reflect in 10-15 days, and asked me to wait till 5th of jan. Now this rose my anger and i called their customer care. The executive on the other side told me the same thing that there is a problem with oriental insurance for the refund. I told them i will file a complaint if they dont refund my money within 2 days. Now today morning on 27th i again called up and they r still telling me the same thing and asking me to wait. It looks like as if they dont even know what is going on. And all they know is to just ask me to wait... Wait for the policy... And now wait for the refund. My money is lying with them from 1st of dec. And it really uncertain that they will even refund me my money because according to them the money is with oriental insurance... But i paid to policybazaar.. They must clear my refund and solve their issue with oriental or whatever..
This has really costed me a lot of time and mental stress.
Kindly look forward into the matter and clear my grievance

I have bought term policy on 14-nov-2018 till now i haven't received policy. Its more than a month i am continuous following up with them for the status but i never get any satisfactory answer from team. When ever i am requesting call back every time i get message unable to reach without calling. I am asking them to cancel this policy and initiate refund for the same for this also i didn't get any response from there end. Also they have increased premium after paying half yearly payment.

I have purchased an insurance of new santrocar from policy bazaar. I was entitled for 35 percent ncb recovery but i was told to get it adjusted after 15 days. But 40 days have passed and inspite of my several request and complaints, it is not yet refunded in my account. Details are below mentioned... New santro car no... Up78 fm 3533, insurance amt rs 23000 approx. Old alto car insurance also purchased from policy bazaar. Alto car no. Up78 bw 5014. I sold my alto car and rc was transferred to mr surendra singh... New buyer. I have submitted transferred rc of alto car, sale letter and no claim bonus certificate, as i was asked to submit for the claim. Since then i am not getting proper response and not getting credit of my ncb recovery in my account. Please help me and get my recovery done... Yours adarsh kumar purwar, m42, keshavpuram, avas vikas no 1, kalyanpur, kanpur, (Up), pin no. 208017 phone no. [protected], e - mail.. [protected]@gmail.com

I met with an accident on 25th november and since that day my car is standing at hyundai service center and they are denying cashless facility saying since i have taken policy online they can't provide that facility to me and are asking 2-2.5 lakh rs.in advance.
What's the use of taking policy from your site if at the time of need facilities are denied to me....

I was misled into buying a ulip of bajaj allainz via policy bazaar. I was told i can cancel the plan if i change my mind after the initial payment. After reading the terms & condition i found there are a lot of surcharges and opted to cancel the next day. It has been more than a month since cancellation and policy bazaar executives are providing me with the false information. Every time i try to contact them their personnel would be from a different dept. They dont work as a team. I would never recommend to go via policy bazaar. Please do your evaluation online and approach the concerned company directly.

Ritesh ([protected]) and his boss bhatia ([protected]) are very sweet talkers till they sell policy. Ones you make payment, they show real color of their company ans services. I agreed to buy policy, made payment on 27.11.18 to aditya birla as per their mail and messages and phone calls via neff transfer as online transfer was not getting through. Now, still today i did not receive any policy intimation nor refund. This co is bogus and post services are pathetic. Do not buy anything from them. Avoid dealing. Just continue your old agents. They may be cheaper, but not trust worthy. Avoid aditya birla policy also.

I perches a renewal policy of my two wheeler through policy bazaar on 02 Dec 2018, vide policy No.[protected], Vehicle: HONDA SCOO/LIVO, Woner Name - Sujoy Gain, Address :- South Bankim Pally, Pal Para, Madhyamgram, Kolkata -, 700129, West Bengal - 700129.

Unfortunately in my policy the registration number of two wheeler is wrongly entry as WB-26-AX4489, but my motor cycle correct registration No. is WB-26-AX9844.

I humble request to you please correct the above mistake and re-send a fresh policy to me. Thanking you.

I had applied for a 2 wheeler insurance and wanted something changed in it. I sent the required details for the change to happen and followed after 10 days as per there request. They did not give me the required answer and when i followed with my insurance company they told the request was not even sent. My review and suggestion, don't i mean don't ever buy a policy from this company. You will regret it

I have applied for term insurance policy through policy bazaar. My application number is[protected]. But i have cancelled this policy because of some financial problem. Same thing i have discussed during online medical then also they have neglect this thing and issued a policy. I don't want to continue this policy through policy bazaar. Please do the needful.
Regards
Tushar belhekar
Mob.[protected]

Dear sir

I have purchase the wheeler insurance in policy baaar.. Here with below i am giving the details

This is pradip viswanath, sending the mail from tiruppur, tamilnadu, here with i am attaching the insurance copy of my vhelical. Suzuki acess 125 black colour scooter, tn 39-be - 6970. My sccoter has met an accident, for insurance cliam i have completed all the formalites form local insurance office and handover all papers for cliam, they survaier has sedn all paper to your noida office, here with i am reminding your side for the status of my cliam amount kindly go through my request and update my vhecial cliam status.

Regards

Pradip viswanath.
Mobile : [protected]/[protected]

Sir,
My policy of term life has been issued many days ago. I have been informed by aegon life representative. But i have not got any information by policy bazzar representative. I also not got my documents and medical reports of term life insurance yet.
Policy bazzar is not doing his job. They only bothered how to sell policy to their clients and take money for policy. Policy bazzar representative never contacted to give updates. They also not bothered about customer satisfaction. Today i have contacted policy bazzar then a representative had talked very harsh to me, this is very bad service from policy bazzar. I want that policy bazaar should apologise for this incident.
I thought i will suggest my friends and family to take police from policy bazzar, i also want to take car insurance and health insurance from policy bazaar but now i will never think again to purchase anything from policy bazzar. This will effect monetary loss to policy bazzar.

I know policy bazaar has lots of customer like me, they will not bothered about this. But one thing i tell you dont disrespect to your customers, if you do then your policy bazaar will fall because customer has lots of alternatives in market.
I also want to send this complained letter to your md sir. I dont think he is very happy from this.

Regards
Rakesh kumar
Customer of policy bazaar

Policy bazaar issued me an policy with hdfc life by acting as an mediator between us.in this process policy bazaar executives who worked with me noted down my nominee details wrong. He missed the middle name because the particular application is not accepting at that minute and he also informed that this can be changed later by contacting hdfc.

Now, after my policy is issued and also i'm paid 2 premiums, both hdfc and policy...

I had sold my car and requested policy bazar customers people for ncb certificate,
It's almost 1 month i am not getting proper response from them, they are simply extending the dates and telling the apologies. Just because of one certificate i need to pay 25000 rs more on my new car insurance.
I would never suggest anyone to buy insurance online from policy bazar, after sales service is very poor.

A call come to me from policy bazaar in my mob: [protected] said i am from policy bazaar the number is [protected]. First of all he told me to send your policy no. & details through this whats app. Then i sent him the details of my last insurance policy details through wahts app. Then he sent me policy offers told me to send rs. 4000/- to the link. Which is "payment link of policy bazar _ https://bit.ly/2FFsQUC. after payment, message come to my mobile that within 4 hour you got your soft copy of policy through mail & whatsapp & within 4 days it will be deliver to home address. The message come from" hp - plcbzr " please help me. It is a cheating.

I sahil seth had opted to purchase a term life policy from policybazaar, which turned out to be the worst decision of my life till date. After multiple checkups and everything the kotak e term plan got rejected on 5/10/2018 and i am still awaiting refund since then, after almost calling daily on your toll free no ([protected]) there is no clarity on why the refund is not initiated. Even registering complaints on your mobile application does not work, i recieve a message stating that you will recieve a call within 24 hours but no call is recieved.

This is really very pathetic. After a lot of harassment i had received a mail from teampolicybazaar on 24/10/2018 to share my credit card statement which was dulyshared although i think they should not have asked so, after which i received a mail that the money will be refunded in 7-10 working days, still i haven’t received any.
During the purchase of the policy i used to get around 5-7 calls daily from the team regarding the same. Now during the refund initiation every one has backed out.
This is really not done. Waiting for over 1 and a half month for a refund for a policy that has been rejected by your insurance partner

Now they have asked me to share a cancelled cheque copy which has also been shared, still there is no refund not the reasoning that why is the refund not processed

I wanted to purchase it from another insurer but am still waiting for the refund, what if something happens to me in the mean while, who is liable???

Booking id[protected]

Regards
Sahil seth