Policy Bazaar Complaints & Reviews

I have taken lifeline policy of royal sundaram no. Sgp[protected]/pbl1/supreme through your company with full policy payment.

Earlier to that we had applied for health insurance with cigna ttk whick was rejected by cigna.in this case we had agreed for payments in emi. Due to rejection, my total payment was reimursed.

Now, despite making the complete payment to royal sundaram, in my monthly credit card bill i am seeing rs. 736.26 + 5, 978 being charged as: mer emi int nbr:03, [protected] and m-www.policybazaar.com, p[protected]. (Ref099999999811040020478). Including the present credit card bill, emi has already been charged 4 times. And mails written to [protected]@policybazaar.com have not been acknowledge.

I am sure that this is a mistake. Please verify the same and reimburse the amount charged as emis asap. If i do not hear frpm you in a week or so, i will have to take up the issue at other levels which may not be in the best interest of your company.

Counting on you.

Regards / umesh

Counting on you.

Regards / umesh

Policy holder name:vishwanath patil
Mob : [protected]
Policy number:prohln[protected]
A agent of policy baazar named karan had promised to pay 10% discount on premium amount 5157rs i, e 515.7, and told to share bank details, promised to do payment in 3 banking days, but it almost 15 days, he is not responding to the calls, so request you to refund the amount.

Sir, my wife annu singh is in the critical condition and she is admit in hospital in last 3 days.
But royal sundaram is not provide hospital clarification for cassless.
I am in very big problem but they can't provide approval. After that i full fill akl condition that is asking by paramount.

Now i am going to do a fir on policy bazaar and royal sundaram.
Please resolve this problem by till friday only after that i gave go to fir against both.

Regards
Mukesh kumar
Policy number
Sgp0014031

I had met with an accident couple of months ago and claimed the united india insurance via policy bazaar but the payment yet to release to get the vehicle.

The car is ready to but the payment is not done yet by the insurance office as it has some issues with the igst & sgst tax issues.

The car is now at tamil nadu erode ambal maruthi showroom.

We have tried calling the customer care no: [protected] but no answer and automatically disconnected during the ivr menu. However, i had spoken with a guy and he said he would come back to me but still he dint.

I have provided my details in below.

Vivek p
Mob: [protected]
Car: swift zdi tn 49 bf 2525
Policy no:[protected]

If i do not hear any response then i may contact you legally.

Hi
I pay money to car insurance 27/12/18 still now not received insurance so i file complain against policy bazaar in consumer court and put add against policy bazaar in social media, newspaper and news channel any get same issue contact me my mobile number [protected] email [protected]@gmail.com
So any meet same problem contact me
Date : 03/01/19

I insured my car through policy bazaar. My vehicle numver is pb08de5186. My car met with an accident and i logged my claim with pb same day. Firstly they refused to give cash less on which i agreed upon. Now it's more than 2.5 months i have not received reimbursement. When ever i call custoner care theyvadvise me to wait for 15-20 days. Its extreme of harrasment now. My file number is 6670. Pleasw check and settle my claim at the earliest.
Regards
Harjeet singh
Car no: pb08de5186
Contact : [protected] harjeet singh

I wanted to buy a term plan for 1 cr and by mistake i ended up buying term plan for 2cr.
I spoke to my policy expert about it and he suggested to raise a plan for 1 cr sothat he can place cancellation request for 2cr policy. According to him this request will take 10 days to complete and i ll get my refund.
I regularly followed up with policy bazaar team multiple times and they confirmed that it ll get cancelled.

As per latest status my both tge policies (2cr & 1cr) are issued and policybazaar agent advised me yo visit nearest branch to initiate cancellation request.

Please assist asap.

Hi sir,
We put car insurance through policy bazaar via online on 27/12/2018 but still we are not getting insurance copy... I asked your customer care they said it will take 24 hours again and again... No proper response from your end... I need immediate action to taken its very urgent... Only transaction acknowledgement and policy details we got as message... I asked bank, they said we are not received any payment... Please do the needful... I enclosed all transaction and details of attachment... If i am not getting policy copy or refund amount... I will raise complaint to irda... I need immediate action...

It has been more than 15 days since making the payment but my health insurance policy papers have not been shared or processed. It is regarding apollo family floater plan application no 84049340

Even after making full payment of policy renewal on 16th dec i am yet to call me and my family insured. God forbids if anything happens i will be the most unfortunate person who paid to buy himself something which he is deprived of...

I have taken two wheeler policy from policy bazaar in the month of august 2018. The policy was from united india insurance under policy no.[protected].

I met with an accident on 3-nov-2018, where in spite of my condition i had to submit the policy documents in order to process the claim; which policy bazaar never told me while selling the policy that this policy is not cashless policy. All the formalities were completed and surveyor too submitted the report on 27-nov-2018. Its been more than a month now that in spite of at least 20-25 calls to policy bazaar they are just washing there hands off from providing any status on refund of amount from united india insurance.

Every time i call them, they assure me that amount will be refunded in next 7-10 days. One of the worst ever service received from policy bazaar, because they only send follow-up emails to united india when i call them else they just don't take efforts to close the issue.

I called them today, 29-dec-2018 and i got the same reason that we are following up and there are no updates, it will take another 7-10 days to receive the refund. When asked for sharing documented comment in an email about my refund, they always get away with it by saying we are not authorized to to do so because of delay from insurance company.

This itself clears that all the assurances that they have been giving was to just avoid the customer for 7-10 days and then when customer calls up again they go with the same story of blaming insurance company and washing there hands off the case.

My only question is, if they knew the insurance company is so slow then why do they have it listed on their site? Why isn't there any follow-up from policy bazaar with insurance company and me, why is it that they only follow-up when i call them? Why do they only know how to cheat customer by selling a product and collecting money when they do not have courteousy to provide customer service?

This is the last time i am ever transacting with policy bazaar. I recommend when we still have to pay money and buy policy then avoid going through policy bazaar because of their pathetic customer service and careless attitude towards customer.

Want to have piece of mind, go with bank bazaar i have had wonderful experience with those guys. They know how to help their customers and they ensure to get you out of situation by managing such cases easily.

If you still want to hear me out more on issues with policy bazaar, feel free to call me at [protected] (Nine eight six nine nine eight two eight seven one).

Thanks,
Sanjay rohra
Mob. [protected]

Once you renew your policy with policybazaar, you will be stuck. They do not support in insurance transfer. For my policy no.[protected], i had requested for insurance transfer 1 month back, even paid additional 1095/- as transfer charges which they asked but still no update.

Customer care gives copy book reply every time that give as 24 hrs time but nothing happens really.

Stay away from policybazaar is my advice!

Dear sir,
I purchased royal sundram car policy from policy bazaar yesterday by using g pay app.
My 4419 rs debited but i do not got the policy.
I confirmed from my bank, and they have confirmed from npci portal that my amt credited in your account. But policy bazar customer care refusing the same.

I forwarding all details like screenshot of g pay, upi transaction number.

My name= chetan nivrutti jagale
Mb = [protected]
Transactions date= 26/12/2018
Amt = 4419
Upi transaction no=[protected]

G pay screenshot also saying that amount deposited in receipent account.

Plz refund my amount as early as possible.
Plz find attachment for g pay screen shot.

Regards,
Chetan jagale
[protected]

I purchased renewal of my car insurance with oriental insurance through policybazaar. I paid the amount of 11424 rs on 1st of dec. Soon after the payment i received the message that there is problem in issuance of soft copy of the policy and on 4th of dec i will get my policy. Then on 4th i got an email saying there is some problem from oriental insurance side and that i will receive my policy on 6th of dec. Then every alternate day i started receiving mails stating the same. I waited till 10th of dec, i was unable to drive my car as the policy had already expired and this was all because of policybazaar, but any how i told them to cancel my policy and then i went to oriental insurance local branch where i paid an amount of around 14500 to get my renewal done. I spent my whole day and to got physical verification done. On 10th policybazaar initiated the refund and send me the mail which said the money will be credited within 10-15 days.
After waiting for 15 days that is 25th of dec., i again got a mail saying that refund has been initiated and the money will reflect in 10-15 days, and asked me to wait till 5th of jan. Now this rose my anger and i called their customer care. The executive on the other side told me the same thing that there is a problem with oriental insurance for the refund. I told them i will file a complaint if they dont refund my money within 2 days. Now today morning on 27th i again called up and they r still telling me the same thing and asking me to wait. It looks like as if they dont even know what is going on. And all they know is to just ask me to wait... Wait for the policy... And now wait for the refund. My money is lying with them from 1st of dec. And it really uncertain that they will even refund me my money because according to them the money is with oriental insurance... But i paid to policybazaar.. They must clear my refund and solve their issue with oriental or whatever..
This has really costed me a lot of time and mental stress.
Kindly look forward into the matter and clear my grievance

I have bought term policy on 14-nov-2018 till now i haven't received policy. Its more than a month i am continuous following up with them for the status but i never get any satisfactory answer from team. When ever i am requesting call back every time i get message unable to reach without calling. I am asking them to cancel this policy and initiate refund for the same for this also i didn't get any response from there end. Also they have increased premium after paying half yearly payment.

I have purchased an insurance of new santrocar from policy bazaar. I was entitled for 35 percent ncb recovery but i was told to get it adjusted after 15 days. But 40 days have passed and inspite of my several request and complaints, it is not yet refunded in my account. Details are below mentioned... New santro car no... Up78 fm 3533, insurance amt rs 23000 approx. Old alto car insurance also purchased from policy bazaar. Alto car no. Up78 bw 5014. I sold my alto car and rc was transferred to mr surendra singh... New buyer. I have submitted transferred rc of alto car, sale letter and no claim bonus certificate, as i was asked to submit for the claim. Since then i am not getting proper response and not getting credit of my ncb recovery in my account. Please help me and get my recovery done... Yours adarsh kumar purwar, m42, keshavpuram, avas vikas no 1, kalyanpur, kanpur, (Up), pin no. 208017 phone no. [protected], e - mail.. [protected]@gmail.com

I met with an accident on 25th november and since that day my car is standing at hyundai service center and they are denying cashless facility saying since i have taken policy online they can't provide that facility to me and are asking 2-2.5 lakh rs.in advance.
What's the use of taking policy from your site if at the time of need facilities are denied to me....

I was misled into buying a ulip of bajaj allainz via policy bazaar. I was told i can cancel the plan if i change my mind after the initial payment. After reading the terms & condition i found there are a lot of surcharges and opted to cancel the next day. It has been more than a month since cancellation and policy bazaar executives are providing me with the false information. Every time i try to contact them their personnel would be from a different dept. They dont work as a team. I would never recommend to go via policy bazaar. Please do your evaluation online and approach the concerned company directly.

Ritesh ([protected]) and his boss bhatia ([protected]) are very sweet talkers till they sell policy. Ones you make payment, they show real color of their company ans services. I agreed to buy policy, made payment on 27.11.18 to aditya birla as per their mail and messages and phone calls via neff transfer as online transfer was not getting through. Now, still today i did not receive any policy intimation nor refund. This co is bogus and post services are pathetic. Do not buy anything from them. Avoid dealing. Just continue your old agents. They may be cheaper, but not trust worthy. Avoid aditya birla policy also.

I perches a renewal policy of my two wheeler through policy bazaar on 02 Dec 2018, vide policy No.[protected], Vehicle: HONDA SCOO/LIVO, Woner Name - Sujoy Gain, Address :- South Bankim Pally, Pal Para, Madhyamgram, Kolkata -, 700129, West Bengal - 700129.

Unfortunately in my policy the registration number of two wheeler is wrongly entry as WB-26-AX4489, but my motor cycle correct registration No. is WB-26-AX9844.

I humble request to you please correct the above mistake and re-send a fresh policy to me. Thanking you.

I had applied for a 2 wheeler insurance and wanted something changed in it. I sent the required details for the change to happen and followed after 10 days as per there request. They did not give me the required answer and when i followed with my insurance company they told the request was not even sent. My review and suggestion, don't i mean don't ever buy a policy from this company. You will regret it