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Policy Bazaar Complaints & Reviews

www.policybazaar.com

1.2

Updated: Oct 28, 2025

Complaints 1491

Resolved

355

Unresolved

1136

So far, so good. Policy Bazaar is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Policy Bazaar will keep up the work and continue to help more customers with their concerns even better 🤝

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Policy Bazaar reviews & complaints page 49

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Address: New Delhi, Delhi, 110043

My registered number is [protected] and i am a client of your company. On 24th october 2018 i have done an insurance from your company of my beat diesel. My car previous insurance was expired before 90 days car no. Dl10cb6510 and i booked an insurance of digit company on advice of your executive i sended a video after 1 day on policy inspect. Your company sended me soft copy of policy.
Today an executive from digit called me and said we can't do your car insurance because your car have multiple scratches so we can't give you comprehensive package this is converted into third party insurance. This is totally fraudent act by policy bazaar. I want comprehensive package or cancel my policy give my full refund., but your company is not giving refund they are saying we have cancellation charges. Please give my money else i will go to consumer forum

Policy Bazaar customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110046

Your executive gave me wrong policy of car insurance on 21st of october and he had accepted this but still now i am helpless none of your executive and team unable to resolve my problem. I am facing lot of trouble and mentally torture from yoir team. This is not recover under irda. And you are responsible for the resolution of customer satisfaction.

Policy Bazaar customer support has been notified about the posted complaint.

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Was looking for an sip plan
Policy bazaar team referred a plan by bajaj allianz
Highly recommended due to commissions ofcourse.
All documents submitted as per policy bazaar and bajaj allianz guidelines.

Was asked to pay the first premium online and the rest would be auto debited. Made the online payment.
Keep getting constant emails from bajaj allianz to pay the primum online as the auto debit is not activated since 4 months.
Took the issue back with policy bazaar since they sold the policy.
The representatives washed their hands off saying it is usual process and procedure.

Recommend to be careful of false promises from such "reputed" names.

Nov 24, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from Policy Bazaar.com!

We are really sorry for the inconvenience caused to you.

We request you to kindly shared your registered Application or Mobile number to fetch your details.

Further, one of our concerned executive will get back soon to assist your concern.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

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Address: Gurgaon, Haryana, 122001

Website: Policybazaar.com

Hi

Policy bazar included zero dep cover in their quotation of INR 20800.

I got a payment link from digit and made the payment. However the policy that I got does not mention zero dep add on.

Have called up customer care 4 times, they just keep on transferring the calls. Even Aparajita who sold the policy is not helping. Very pathetic experience with PB

+4 photos

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Address: Thane, Maharashtra, 400603

Website: Policy bazar

I purchased oriental insurance car policy from policy bazar and their customer care executive gave me a policy which has head quarters in delhi and policy does not mention any mumbai branch address though i stay in mumbai. No car service centre is ready for cash less facility. And i had to collect and submit the documents estimates for claim through mail. Even after submitting the documents no action is taken on claim from policy bazar and oriental insurance. No survey was done, they even do not have cashless centre here. Policy bazar completely fooling, cheating people and hides the clauses and facts.

Policy Bazaar customer support has been notified about the posted complaint.

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R

Rijun

from Mayiladuthurai, Tamil Nadu

Oct 24, 2018

I have made online payment for my bike, i lost my money.what will i

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Few days back I was just surfing good sip plans on net and I came across policy bazaar and I just click on site and was going through it.

after some time i got a call from policy bazaar there was 1 person who told me all the information about the sip [lans then i said "ok thanks for your information, but i was just checking but in future if i want to invest then will get back to you " he said ok and phone disconnected but from that m getting hell of calls from policy bazaar.

I am seriously getting irritated now please stop this as soon as possible if i need anything in fiture will difinately contact but not now please stop calling me .

Nov 24, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

Policy Bazaar Customer Care's response Hi,

We apologize for the inconvenience caused to you.

We would request you to please share your registered mobile number and email ID at [protected]@policybazaar.com. So that we can unsubscribe your number.

Please feel free to write back to us at [protected]@policybazaar.com. We will be happy to assist you.

Regards
PolicyBazaar.com!!

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Address: 122017

Hi

I have taken an child care policy from policy bazar for my child's education with monthly payment of 10k.

At the time of purchase team have lied me that i should buy this policy today only otherwise it's cost will increase because of some government regulations change. Even though that policy still
Cost the same.

They have suggested me a policy in which they have got a huge cut from my monthly payment.

I have invested 180000 and it's current fund value is just 172000. Its means from last 1 and half years i have no gain but loss of 8k.

Please help me.

Thanks
Shaibya dwivedi
[protected]

Dec 1, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2018

Policy Bazaar Customer Care's response Dear Shaibya,

Greetings from Policy Bazaar.com!

We are really sorry for the inconvenience caused to you.

We request you to kindly share your registered Application number or mobile number to fetch your details.

Further, one of our concerned executive will get back soon to assist your concern.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Oct 30, 2018

Policy Bazaar Customer Care's response Dear Shaibya,

Greetings from Policy Bazaar.com!

Please be informed that the fund value is completely dependent on market value.

We have also escalated your concern to our relevant team.

Further, one of our concerned executive will get back soon to assist your concern.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

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M

Mssuresh Cctv

from Eraniel, Tamil Nadu

Oct 22, 2018

Hi Sir/Madam
We have insurance motorcycle renewal before 10min.We Have all steps is following our Website but The Payment method is failure but amount debited my account.Pls help me
And
Policy renewal Name-madhan akj
Reg No-TN 58 AQ 0109
Thankyou

suggested an inappropriate policy with their benefit - Comment #3247443 - Image #0

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Address: 831001

I have purchased an old car. The rc is now in my name. But the insurance paper belongs to the previous owner, which i want to transfer in my name.

Please transfer the owner's name in insurance.

My ticket number is pb76069183.

Please call me immediately if your company is really a customer centric company. Or leave this complaint and don't expect anything from customer to use your website.

Policy Bazaar customer support has been notified about the posted complaint.

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R

Rahul955189

from Chennai, Tamil Nadu

Oct 22, 2018

I have received more than 50 calls and even after I told them that I am not interested.

Please do not login or provide your details. They are only interested in duping you to buy a policy. They kept calling even on sundays.

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Address: East Singhbhum, Jharkhand, 831001

Website: www.policybazaar.com

I have purchased an old car. The rc is now in my name. But the insurance paper belongs to the previous owner, which i want to transfer in my name.

Please transfer the owner's name in insurance. I have already logged a call to policy baazaar crt team. My ticket number is pb76069183.

I have called them many a times, everyone says we can't help you out. Because your mobile no. Is not registered, you are not being diverted to the concerned person.

Pls help me out for this simple problem.

+2 photos

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Website: Policy Bazaar.com

Hi,
I am truly frustrated with policy bazaar. Miss divya and mr amit.
These people are fooling people. After doing the payments and all required medical test and documents, everyday they are coming up with some or other things and just delaying. I told them i m an nri kindly speed up then they are not receiving my calls and no status on my policy. Fraud company... Everything is online and customer is not having any access.....

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Address: East Singhbhum, Jharkhand, 831001

Website: www.polivybazaar.com

I have been struggling with the policy bazaar team from last 4 weeks, i dont why no one is responding.

Even after sending mail and calling them for more than 20 times, no one is able to resolve the problem.
My ticket number is pb76069183.

Request is
I have purchased an old car. The rc is now in my name. But the insurance paper belongs to the previous owner, which i want to transfer in my name. This simple thing is not being resolved. Why?

Policy Bazaar customer support has been notified about the posted complaint.

Oct 20, 2018

Updated by ashish270986 When I visit website to get the new health insurance, I get immediate call.

But If I am looking for some changes in the policy, no one responds.

The website is meant only to earn money, and not to help customers.

Pathetic situation. Would spread this in my friends.

Highly irritated and frustrated by your team

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Hi,
I buy term life insurance policy through policy bazaar there agent call me on 8 oct and told me to book policy on same date as if i book policy on 9 oct premium increase. And if i booked on 8 oct premium will be rs912. I booked policy on 8 oct and pay three months premium accordingly but when i get my policy details it show increased premium rs 970. Now when i cotact them they don't answer properly nd said your policy issue after your birthday so premium increase but this thing i already cleared when booked my policy that premium not increase if booked on 8 oct 2018. They are doing fraud to sell policy.

Nov 24, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from policybazaar.com!

We would like to offer our deepest apologies for the unpleasant experience you had to go through.

Please be informed that we are unable to fetch your details in our system.

We request you to please share your registered contact number or email id or the application number of your policy with us so we can fetch your details in our system.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].
For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN
Thanks & Regards,
Ketan
PolicyBazaar.com

Oct 21, 2018

Updated by Ankur Cool application number is :[protected]
and email id is ankur.[protected]@gmail.com

Oct 21, 2018

Updated by Ankur Cool and your fraud execuitive name is jai and sumit

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Address: 411038

Dear sir,
I applied for two wheeler insurance renewal from your website of "the new assurance company" on 18/10/2018 at 4.40pm of rs 2006 and money has been deducted from my bank account but i did not receive the confirmation message of the policy from your website so it requests either refund my money or issue my policy for which money has been deducted

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Address: Gurgaon, Haryana, 413003

Website: Policybazaar

Sir/madam
27/09/2018 ko maine 19112.00rs pay kiya tha for hdfc term policy lekin muje abhi tak na policy mila na mere paise refund hue. Muje 4/10/2018 love malum hua ki aapke bande ne payment link hi galat bheja hai. [protected]@policybazaar.com & mr bhanu (Pw10424) cell no. [protected]. Abhi to nashik mail love reply mil raha hai na bhanu phone receive kar rahe hai. Aur to aur call center walo ne bhi mera no. Black list me add kiya hai.

+4 photos

Oct 18, 2018

Complaint marked as Resolved

[email protected] Mr Bhanu (pw10424)cell no 09818431020 Vikas Kumar (PW051915) They called m by online phone cal

Policy Bazaar customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by Tellurpradip I want guidance from u.

Oct 17, 2018

Updated by Tellurpradip Policy bazaar nahi chor bazaar hai

Oct 17, 2018

Updated by Tellurpradip Ankitlal is senior sales executive, Mr Bhanu & Mr Vikas Kumar r both sales executive from gurgaon, Hariyana.

Oct 17, 2018

Updated by Tellurpradip They r making fools. Don't buy any policy from policybazaar. Wo bande Pura info. Online fill up karake online payment link dusra bhej dete hain.

Oct 17, 2018

Updated by Tellurpradip Mera payment kisi Mr Asthana ke name pe hua hai. 19112.00 Rs pay kiye hai maine. Policy bazaar nahi chor bazaar hai.

Verified Support

Oct 19, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from policybazaar.com!

Please accept our sincere apologies for the inconvenience caused to you.

Please be informed that we are unable to fetch your details in our system.

We request you to please share your registered contact number / email id or application number of your policy so we can fetch your details in our system and contact you to assist you regarding your complain.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards,
Ketan
PolicyBazaar.com

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Address: Chennai, Tamil Nadu, 600047

Website: www.policybazaar.com

I have booked hdfc ergo car insurance policy on 12 oct booking id 85325344. Uploaded the necessary document and self inspection video. But no updates and response till now for the same from policy bazaar. Hugely disappointed by service of policy bazaar.

Not able to connect to the toll free number from my registered mobile number. Call is instantly getting disconnected.

Kindly cancel my policy and refund my amount as soon as possible.

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R

Rajeev Sachawani

Oct 18, 2018

I am getting daily phone calls on my number [protected] from policy bazaar..which i don't want and some time I am on international roaming..how to sue then for that?

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Address: Hisar, Haryana, 125001

Website: [email protected]

Purchase motor car insurance zero debt policy o[censored]nited insurance company purchased. That time they told that whole car is covered but on 24 th sept my car engine seized dur to an accident. But now company reject my claim saying that engine is not covered under policy. But this is not conveyed to me and also not written on my policy bond or proposal form.

Policy Bazaar customer support has been notified about the posted complaint.

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S

Subrata88

from Ranchi, Jharkhand

Oct 19, 2018

I've visited policybazar website about 6 months ago and from then onwards I'm getting too many nuisance calls from agents daily. I've requested them to not to call me and unsubscribe my phone number from your database. But no results coming out. These irritating calls hampered my work these should not be going on. Kindly do something about it.

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Address: 122003

Hi sir,

I have applied for online pf withdrawal on last September 22 and this 10 Oct, I got status that claim settled, through neft RS13424 on your bank account, but not yet credited sir, when i used to call on there toll free no is coming not correct, what should I do, I suffering from viral and I really need my pf to recover. So please do the needful.
I have checked my bank account and ifsc twice that is correct. when I get my claim sir? Please do the needful.

+4 photos

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Address: Nagpur, Maharashtra, 440012

Website: policybazar.com

Customer service provider calling me again and again and even after i told him, i don't have enough money this month for getting policy

It will not possible me during this month or may be am not interested whatever.

Number is [protected]

Name : harprit singh

Customer service provider calling me again and again and even after i told him, i don't have enough money this month for getting policy

Dec 3, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Policy Bazaar Customer Care's response Dear Team,

Please ask customer to provide the registered contact details so that we could unsubscribe his number as requested.

Regards,
Neha Arora

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Address: New Delhi, Delhi, 110051

Dear sir, this is to inform you that i take a car insurance on 31st july 2018 and i fill the proper details of my car but you put wrong details on policy and if i require the changes you ask for extra money of 1900/- something. So what is the benefit for taking policy on your site.

You mention wrong vehicle number and automatic transmission, but i already add my previous policy and fill proper details.

Please give me proper solution and send me policy, i already pay the money.

+3 photos

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Address: 122003

I purchased two policy from policy bazar one for car and one life insurance. I got an accident and required assistance to repair my car. I called, mailed but they didn't respond. They called me after 2 months to resolve the issue. And also same for the ulip plan they did not provide the right details of the plan they hide the miscellaneous amount which was deducted from account. They didn't told they said only 1.3 %will deduct as management charges. When i got statement the policy company is deducting approx 10%. I called and and registered complaint but again they didn't respond. They are just making fool

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