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Policy Bazaar
Policy Bazaar
Customer satisfaction rating: 29%
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1059
COMPLAINTS

Policy Bazaar Customer Care

Policy Bazaar

Address
Ground Floor, 119,
Sector 44

Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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252

Fax:
Fax:
+91 12 4456 2901  
+91 12 4456 2902  

Customer satisfaction rating
29%
Complaints
1059
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0
Resolved
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Policy Bazaar Complaints & Reviews

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Policy Bazaar — Non receipt of insurance cover note/policy even after successful payment on 29-9-15

 jhingan
Dear Amit Jhingan, Thank you for choosing PolicyBazaar for insuring your ROYAL ENFIELD CLASSIC. Payment of Rs. 2249.00...

[Resolved]

 246
I have received a Policy of soft copy of above mentioned Car, in which the name of nominee and HP is not appearing. Plz add the name of Nominee and HP as mentioned above and revised policy document may be sent to me. Thanking You, Shyam Babu [protected]
Complaint marked as Resolved Jan 1, 1970

Complaint Status


[Oct 07, 2015] Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Policy Bazaar Customer Care's response Oct 07, 2015
Dear Sir, Greetings from Policybazaar.com! We have forwarded your said request to our concerned team and they will assist you for the same at the earliest. Please feel free to write us or call us at[protected]toll free) for any further assistance. Regards, Support Team
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    [Resolved]

     Rohan Pednekar
    I had purchase Bajaj allianze two wheeler policy from Policy Bazar but still I had not getting any responses from your side. When ll I get my policy paper??? If R.T.O cops are caught me and ask for policy, what ll I show them??? I had paid full amt Rs 1532/- if you are unable to send my policy, please revert back my money immediately. Please send me your valuable feedback.
    Complaint marked as Resolved Jan 1, 1970

    Complaint Status


    [Oct 01, 2015] Policy Bazaar customer support has been notified about the posted complaint.
    Verified Support
    Policy Bazaar Customer Care's response Oct 02, 2015
    Dear Rohan, Greetings from Policybazaar.com! Our sincere apologies for the inconvenience caused. Please be rest assured that we are working on your said request and we will update you soon on this.Appreciate your support in the interim. Regards, Support Team Policybazaar.com
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      Policybazaar.com — Stop your irritating sales calls [Resolved]

       Venkatesh Venkatasubramanian
      Dear POlicybazaar, I have informed your guys several times not to call me, but they keep calling me and irritating. I...

      [Resolved]

       robinmadan
      Hi I am Robin Madan. I recently purchased health insurance from Apollo Munich and I was just comparing quotes on policybazaar.com. I got Call from Ms Namita this morning and she asked me to share the policy details of the above mentioned policy.When not provided asked Contact Information and used it Apollo Munich Website to retrieve policy details. I got to know this when I received forgot password email from Apollo Munich customer service team. This is very bad on Policy bazaar.com's part that they are using tactics to get details when not provided by the customer. They should apologize, instead she denied that I have not done this . For everyone else, be alert while using Policy bazaar.com Thanks, Robin Madan
      Complaint marked as Resolved Jan 1, 1970

      Complaint Status


      [Sep 11, 2015] Policy Bazaar customer support has been notified about the posted complaint.
      Verified Support
      Policy Bazaar Customer Care's response Sep 14, 2015
      Dear Sir, Greetings from Policybazaar.com! We apologize for the inconvenience caused. Please share your contact number or email id so that we can investigate and close this at the earliest. Regards, Support team Policybazaar.com
      Verified Support
      Policy Bazaar Customer Care's response Sep 14, 2015
      Dear Sir, Greetings from Policybazaar.com! As per your discussion with our supervisor Hardik,please be informed that we have passed on the feedback shared by you to the concerned agent and have reprimanded her to be careful in future so that this kind of attitude can not be repeated again. We request you to treat this inconvenience in isolation and not as a reflection of our commitment to delivering superior customer service. Please feel free to write back to us in case of any further assistance. Regards, Support team Policybazaar.com
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        [Resolved]

         kailashcpandey05
        Dear Sir, I have renewed my car policy from New india insurance through policy bazar on 28 Aug '15 on line and same day I have paid Rs 7684 through my ICICI credit card . After 10 day over still I have not received any confirmation from either policy bazar or New india insurance .Whenever I m calling them there is readymade reply I m getting that give us day time . My car policy expired on 30th Aug and I m not able to take my car out and still I m not aware that my car is under insurance or not. I am giving here some details for further process kindly look into it. Date of payment through ICICI credit card.28/08/2015 74332745241524097363222 NEW INDIA BILLDESK 7, 684.00 Dr. through ICICI credit card My application ID :26059258 ICICi bank authorization number which will generate once payment will be credited on beneficiary acc:522232. policy : New india insurance Car details :TN10AM 0923
        Complaint marked as Resolved Jan 1, 1970

        Complaint Status


        [Sep 08, 2015] Policy Bazaar customer support has been notified about the posted complaint.
        Verified Support
        Policy Bazaar Customer Care's response Sep 09, 2015
        Dear Sir, Our sincere apologies for the inconvenience caused. Our team will assist you on this at the earliest.Request your support in the interim. Please feel free to write us or call us at[protected]toll free) for any further assistance. Regards, Support Team Policybazaar.com
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           eraishwaryagupta
          I have interacted to your customer care executive MR Jitender Kumar on Monday 03/08/2015, regarding renewal of my car insurance which has been expired in May 2015. After filling all the requirements this number was generated MT[protected]. Mr Jitender informed me that inspection person will call me for inspection within 24 hours but no one has called me yet and also I have called to your customer care executives today for 4 times. All the time they have told that Mr Jitender will call me in 2 hrs, but again I have not received any call . Kindly help me on the issue.

          Complaint Status


          [Aug 05, 2015] Policy Bazaar customer support has been notified about the posted complaint.
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            Policy Bazaar — Policybazaar not refunding my money for failed transaction

             sumitchugh10
            Hi, I have purchased a two wheeler policy from Policy Bazar (Attached the purchased policy details). However, I had to...

             BD Kandpal
            Application No: S[protected] Plan Name: HDFC Life Personal Pension Plus Name of Customer: Lokesh Kandpal I bought HDFC STANDARD PERSONAL PENSION PLUS with annual premium of Rs 51, 750/- on 20 Jul 15. Ref ::::::: (( APPLICATION ID 25370680 AND S[protected] Pl attend to following grievances wrt my application under ref FIRSTLY. ::::: I was made to understand by the salesman at POLICY BAZZAR that the HDFC STANDARD PERSONAL PENSION PLUS is offering 100% withdrawal of TOTAL VESTING BENIFITS of Rs 13, 00, 000/- approximately; at the time of maturity THAT TOO WILL BE TAX FREE...as against ...THE NATIONAL PENSION SCHEME OF SBI which permits withdrawal of only 33% of TOTAL VESTING BENIFITS of Rs 16, 00, 000/- approximately; at the time of maturity as tax free and rest to be invested in annuity for pension. I was told that the difference in TOTAL VESTING BENIFITS at the time of maturity of the two pension schemes VIZ HDFC PENSION SCHEME AND NATIONAL PENSION SCHEME OF SBI;;;; which is higher in later scheme; was due to insurance cover in HDFC PLAN which is not so in NATIONAL PENSION SCHEME OF SBI. SECONDLY Due to this above mentioned information about HDFC pension plan by your salesman, I decided to purchase the said plan. However as I now read in ILLUSTRATION FORM sent through your mail ::: wherein it has been mentioned that on "TOTAL VESTING BENIFITS at the time of maturity: I may be required, by legislation, to use all or part of TOTAL VESTING BENIFITS to purchase an annuity", WHICH IS IN TOTAL CONTRADICTION TO WHAT I HAVE BEEN MADE TO UNDERSTAND... THIRDLY AS THIS POLICY : ie, HDFC STANDARD PERSONAL PENSION PLUS is NOT offering 100% withdrawal of TOTAL VESTING BENIFITS AT THE TIME OF MATURITY AS I Was MADE TO UNDERSTAND BY THE SALESMAN :::::::::::::::SO I REQUEST to cancel my policy and refund the amount forthwith to my account FURTHER WHEN I APPLIED FOR THIS REFUND THROUGH COSTOMER CARE NO :::: I was given to understand that I can be refunded of the amount only after 10 working days w/o interest for the intervening period. THIS IS AGAINST CONSUMER's interest AND NOT ACCEPTABLE. Pl organize to repay or refund amt forthwith. In case of delay organize refund with admissible interest. KINDLY INTIMATE BY RETURN E MAIL the action taken in the matter. an early action is requested LOKESH KANDPAL

            Complaint Status


            [Jul 21, 2015] Policy Bazaar customer support has been notified about the posted complaint.
            sidhipb's response Jul 23, 2015
            Dear Sir, Greetings from Policybazaar.com! We would like to inform you that we have forward your request to our concerned team and they will assist you further on this at the earliest. Request your support in the interim. Please feel free to write us or call us at[protected]toll free) for any further assistance. Regards, Support Team Policybazaar.com
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              [Resolved]

               sureshbabu1682
              4th july 2015. I had made online payment of Rs.1018 twice for the same two wheeler policy from bajaj allianz. Policy no. og[protected]. First online payment had error at end so i made second attempt and succeeded. Hence i request you to refund the amount of Rs.1018 plz. Regards, S.Suresh Babu Ph. [protected]
              Complaint marked as Resolved Jan 1, 1970

              Complaint Status


              [Jul 14, 2015] Policy Bazaar customer support has been notified about the posted complaint.
              Verified Support
              Policy Bazaar Customer Care's response Jul 15, 2015
              Dear Sir, Greetings from Policybazaar.com! We have forwarded your rquest regarding refund of duplicate payment to our concerned team and they will keep you updated for the same. Please feel free to write us or call us at[protected]toll free) for any further assistance. Regards, Siddhi Mishra Policybazaar.com
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                [Resolved]

                 tilakteacher
                Hi, my name Tilakraj ghosh my mother is manjula ghosh. We still not recd any help from or site. We need big and best policy. Why r u not call us for policy. [protected]@[protected]/[protected]. Plz we need policy. Plz help us. Our contact details mentioned above.
                Complaint marked as Resolved Jan 1, 1970

                Complaint Status


                [Jul 08, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                Verified Support
                Policy Bazaar Customer Care's response Jul 08, 2015
                Dear Tilakraj, Greetings from Policybazaar.com! We are trying to call you however we are unable to contact you. We request you to please call us at[protected]toll free) and share your concern in brief so that our team can assist you accordingly. Regards, Siddhi Mishra Policybazaar.com
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                  [Resolved]

                   SHREE JI
                  my name is RAVI ABHAYBHAI FICHADIA i apply for team plan via policy bazaar, i purchase hdfclife click2protect plus (option 1 ) plan and i pay amount Rs. 7527/- my application number is S[protected] app id is : 24247292 and hdfclife Proposal no: is :17691372 still now no one give me status about my policy today i call direct hdfc customer care number[protected] then i know my policy reject any medical resion and u get refund ur ammount withing 7 working day my medial complit on 1st july so today 7 july and 7 day complited but still now no refund my payed amount, i have all recoded call for proof
                  Complaint marked as Resolved Jan 1, 1970

                  Complaint Status


                  [Jul 07, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                  Updated by SHREE JI Jul 08, 2015
                  how much time u want to resolve my problem
                  Verified Support
                  Policy Bazaar Customer Care's response Jul 08, 2015
                  Dear Sir, Greetings from Policybazaar.com! We deeply regret the delay and inconvenience caused. One of our supervisor will contact you for the same in sometime.Request your support till then. Please feel free to write us or call us at[protected]toll free) for any further assistance. Regards, Siddhi Mishra Policybazaar.com
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                     Rajeshtailor
                    Dear sir,

                    It is more than 3 month(6th April) since I paid money for HDFC Click to Invest.In starting while there salesperson told me that there will no medical and no need to submit any hardcopy of documents for this plan.but after 1 or two week when they told me to submit some document again i submitted all document twice.but I did not receive any policy, After 1 month they told for medical that is not mentioned me while i am purchasing this.but after discussion with CRT department I agreed for medical and on 6th june 2015 my medical conducted.Now its 28th june but i did nott receive any policy.since its almost 3 months i have paid money(9000 INR) my money is going waste.

                    Its a worst decision of mine that i thought to go with policy bazar.Useless web site and fleecing guys like me... when accepting the money you just grab it with both hands and do it in 2 seconds. Shame on you guys. I'll file a formal complain to IRDA.

                    My Receipt No: X2084886
                    Proposal: 17535311

                    Complaint Status


                    [Jun 28, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                    bakwas website hai nevery suggest in family or persnol group chitter hai puri policy bazaar ki website wale
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                      Policy Bazaar — Not Received Policy [Resolved]

                       AK Srivastavaknp
                      Dear Sir, I have filled proposal form to purchase my Two wheeler Honda Activa on dtd. 17 June 2015 & I have made payment...
                      Complaint comments  Comments  (2)

                      [Resolved]

                       man12oj11
                      I was looking for a two wheeler insurance through Policy Bazar, I have a two wheeler vehicle Yamaha R 15 reg date is May 2013, and i have purchased it for Rs 1, 29, 000 but the quotes of Policy Bazar is like from IFCO TOKYO is saying the IDV value is of Rs 1, 34, 000, how it is possible if the showroom price of bike is Rs 1, 29, 000, because of this i got very confused to buy two wheeler policy from online


                      Wrong Information
                      Complaint marked as Resolved Jan 1, 1970

                      Complaint Status


                      [May 19, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                      Verified Support
                      Policy Bazaar Customer Care's response May 20, 2015
                      Dear Guest, We have forwarded your request to our concerned team and they will assist you further on this.Request you to please share your contact details for further communication. You may share the same by reverting this email or calling us on our toll free number[protected]. Best Regards, Siddhi Mishra Policybazaar.com
                      Dear Guest,

                      Greetings from Policybazaar.com!

                      We have forwarded your request to our concerned team and they will assist you further on this.Request you to please share your contact details for further communication.

                      You may share the same at [protected]@policybazaar.com or call us at[protected]toll free) for any further assistance.

                      Regards,

                      Siddhi Mishra
                      Policybazaar.com
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                         Srinivas Devarakonda
                        It is more than 1 month(6th April) since I paid money for Star Health and when asked for refund, it is more than a month and you guys still need another 20 working days to refund... Useless web site and fleecing guys like me... when accepting the money you just grab it with both hands and do it in 2 seconds. Send my money back or I keep posting negative comments on all web sites including media.

                        Complaint Status


                        [May 07, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                        Dear Guest,

                        Greetings from Policybazaar.com!

                        As per the recent updates, our concerned team is already in touch with you as well as with the insurer to resolve this at the earliest.We deeply regret the delay and inconvenience caused.

                        You may write us at [protected]@policybazaar.com or call us at[protected]toll free) for any further assistance.

                        Regards,

                        Siddhi Mishra
                        Policybazaar.com
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                          [Resolved]

                           vijay_sharma25
                          Even after 3 days my policy has not been issued. I have already made the payment but I don't understand the delay. If I would have opted for ICICI lombard which was my previous insurer I would have received the policy instantly without any delay. Thats why you guys sucks and can never behave professionally. I made a wrong choice with policybazaar which believes in poking customers every second till they made payment and forgets after that. Shame on you guys. I'll file a formal complain to IRDA.
                          Complaint marked as Resolved Jan 1, 1970

                          Complaint Status


                          [May 02, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                          Updated by vijay_sharma25 May 02, 2015
                          my application ID is Application Id: 23517686.
                          Verified Support
                          Policy Bazaar Customer Care's response May 20, 2015
                          Dear Sir,​ Greetings from Policybaaar.com! ​As per the current updates,the policy soft copy has been sent to you already on 5/05/2015.​ Note: The policy soft copy received by you is digitally signed. A coloured print out of the same is a valid legal document and is equivalent to the hard copy received from the insurance company. Regards, Siddhi Policybazaar.com
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                             vignesh1985
                            A representative\broker of Bharathi Axa cheated me and stolen 20000 rupees from me.I paid in cash.He used my money for his personal purpose and submitted a cheque in bharathi AXA which got bounced back.This representative\broker misused my customer information and created multiple policies in my name without my knowledge or approval.I complained to Bharathi axa.I provided all the proof regarding multiple policies and receipt which i received confirming my payment.Still they did not take any action.I lost 20000 rupees investing on a policy.i want to notify the public such that no other people gets cheated because of bharathi axa representative\broker who contacts you regarding the policies.Bharathi axa will not address any complaint on their own employees.You will definitely lose money if you invest in their policy.DO NOT trust Bharathi AXA representative


                            A representative of bharathi AXA who contacted me using the info i furnished in Policy bazaar cheated me.

                            Complaint Status


                            [Apr 30, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                            Hi,
                            For Policy Bazaar application number 25859066, I made the payment through the gateway directed by Policy Bazaar and the amount has been deducted from my Credit Card, but neither the policy has been issued, nor any mail from you that the policy will be issued.

                            I was walked through the transaction by your executive, Pawan Kumar (Emp code BE06162), so when I told him the credit card transaction was complete, he said me to forward the message from the bank to [protected]@policybazaar.com.

                            He confirmed the receipt of the mail and said that the issue of policy will get sorted in a 4-6 hours. However, it past that time and I have neither received the policy nor a mail confirming the status. You people take the payment & never confirm the insurance, tell me solution as early as possible otherwise i will go to consumer court.

                            mis selling of product by false promise

                            Hi! I was contacted by policy bazaar executive and they offer me some ulip product and made promise for additional benefits to me. They offered me lower fund value below the current value. But they didn't do this.
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                              Policy Bazaar — Too many nuisance calls from Policy Bazaar [Resolved]

                               sravan kumar Sirimalla
                              Hi, I am getting unnecessary call, mail and messages from policy bazaar everyday.Even after i told them i am not interested...
                              Complaint comments  Comments  (1)

                               vikas chourasia
                              Hi, I am getting unnecessary call, mail and messages from policy bazaar everyday.Even after i told them i am not interested in their policy.Even sending fraud mails like i am trying to book some policy and asking me to conplete transaction. Thanks Vikas Chourasia

                              Complaint Status


                              [Apr 26, 2015] Policy Bazaar customer support has been notified about the posted complaint.
                              Updated by vikas chourasia Apr 25, 2015
                              Dear Vikas Chourasia,
                              You were in the process of submitting an online application for HDFC Life - C2PP on . Below are the details of the online application.
                              Policy Name: Click 2 Protect Plus
                              Annual Premium Amount: Rs.9747
                              Please finish your purchase by clicking here.
                              In case you require further information, email us at [protected]@policybazaar.com or call us on[protected].
                              You can also reply back on this email, without changing the subject.
                              Warm Regards,
                              Team Policybazaar
                              Kapil Sharma
                              BE01627
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