Policy Bazaar Complaints & Reviews

Address: Kolkata, West Bengal, 700093

I had purchased a policy from oriental thru policy bazaar, however due to some issue... Agent had requested to cancel that policy asked me to make new policy

Which is made, however pending for more than 48 hrs as i am yet to get the cancellation and refund confirmation

Policy number : 211200/31/2019/138371

Oriental insurance company

Need the solution urgently along with cancellation and refund status

Policy Bazaar customer support has been notified about the posted complaint.

Oct 12, 2018

Updated by Jay.ray 211200/31/2019/138371

Policy number and car number is ; wb04g3847

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Address: Thane, Maharashtra, 401202

With respect to your ad received yesterday for medical plan of star health insurance, i started receiving calls from customer service. Today morning i was busy in my official work, i got a call from +91 [protected] for asking for policy again. I politely replied to him saying that i dont want anything now, please dont call again and again. That person again called for twice. Being a factory manager, morning time is very crucial for me. So i dont want such calls. Within a minute that person sent me a message in very abusing language. Is this the way your team dealing with customers?

I am attaching screenshots of sms and call history for your reference.

I hope you will take proper action against this and i will be updated for the same.

+1 photos

Nov 11, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from Policybazaar.com !!

We would like to inform you that we are unable to retrieve any data with your given details. Request you to provide your registered contact number or email ID so that we can further resolve your issue.

We are concerned to note the dissatisfaction expressed in your email and deeply regret for the inconvenience caused.

In the meantime, if you have any other queries, please do not hesitate to call us on[protected]Toll Free). We will be happy to assist you.

Regards,
Neha Arora
PolicyBazaar.com

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Address: 122001

I have purchased car insurance policy from policy bazar on one month before. Policy no:[protected]...
After lot of follow up tracking no was given as x28344881,
But still there is no tacking about policy and destination is also showing different.
Now there is no response from customer care.
It is really hopeless condition from policy bazar...

Policy Bazaar customer support has been notified about the posted complaint.

Oct 11, 2018

Updated by jitesh@Gurgaon Jitesh [protected]

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Address: Gurgaon, Haryana, 12201

Good afternoon,

This is regarding a term insurance policy i purchased form policy bazar-policy no c[protected].

I purchased this policy (Tata aia) from mr. Danish of policy bazar on 24 th september 2018. There is a very slow response from both policy bazar and tata aia to close the process and activate the policy.

I was offered to take the medical test on 30th september, which i obliged and undergone.
After 8 days i came to know that once again some tests are required.
To this request also i obliged and gave my appointment on 10th with fasting, thus i went to the medical center as there is no medical center in bhiwadi, so i had to travel for one hour. (Initially mr. Danish said, that medical test will be taken telephonically so i agreed). I asked policy bazar why these tests not taken initially, they had no answer.
To my surprise the medical center didn't had any information of my appointment and what tests are required. This is not acceptable to me, and i am not going to give again any sample further, i have locked complaint with tata aia too.
Request to please help or i am not using policy bazar again.

Nov 10, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Policy Bazaar Customer Care's response Dear Peeyush,

Greetings from PolicyBazaar.com!

Please accept sincere apology for all the inconvenience and hassle you have been through regarding the medical for your TATA AIA term policy.

Further to your telephonic conversation with our service expert Ms. Shahnaaz, we have escalated this concern to the Insurance company.

We have also requested them to process the policy basis the sample you have provided.

Rest is assured, our service team will follow up with you until your proposal gets decision.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards
Sumit

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Address: 400706

Website: Policy bazar and digit bike insurance

Hi,

I had my policy due date, i went to policy bazar for insurance purchase, i had selected digit bike insurance for which the payment was deducted from my account, but the policy was not issued, i had payment gateway which kept on rotating for 1 hr and after that the session was terminated, as i have to immediately renew my insurance please either send me the policy copy or refund the amount back to my debited account on priority, this entire process has created a fuss and i have to unnecessary invest my time in all these, request you to please revert on priority.

Regards
Vivek tiwari
[protected]

Policy Bazaar customer support has been notified about the posted complaint.

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A

A S Pandey Pandey

from Vadodara, Gujarat

Oct 10, 2018

From policy bazar i got everyday 10 calls and i told him i dont need any policy and he call me back to back 10 calls and he dont speak i shouted to many times and he trying to harres me please help me ...

urgent =amount deducted for digit bike insurance but policy was not processed - Comment #3234329 - Image #0

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I had booked a 2 wheeler insurance with them but i wanted to cancel it so they asked me to book an alternate policy which i did.

I have been taking follow ups for my refund since more than 2 months now but they keep deferring it by asking for one or the other detail. Initially they asked me to share cancelled cheque which i didn't have. Then after multiple follow ups they said i can share my bank statement. On sharing they replied after weeks that cancelled cheque is necessary which i have shared 2 weeks back but still they keep asking for some declaration which i provided but again they're asking for cancelled cheque in name of insurer which is already there.

My ticket has been handled by almost 8-9 of their employees and everyone keeps stalling the refund. Their service is totally pathetic.

Policy Bazaar customer support has been notified about the posted complaint.

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Address: 110031

I spoke to madhur in car insurance department... He was acting like he is the owner of the company.. I asked him few things and he was like you r asking again and again..# behaviour... I bought health insurance two months back from you guys.. Bt i don't think will be taking ny other insurance in future... Fix it or you will be loosing lot of clients.. Karan [protected]

Policy Bazaar customer support has been notified about the posted complaint.

Oct 08, 2018

Updated by [email protected] I spoke to madhur in car insurance department..he was acting pretty weird and acting as he is the owner of the company. I asked him few things and he was like y you are asking again and again..### behaviour..I bought health insurance from you guys two months back but I don't think will buy anything in near future..fix it otherwise you will loose lot of customers..Karan gupta

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C

Christina Christina Kinghen Megam

from Imphal, Manipur

Oct 11, 2018

M Christina M sangma.. I didn't receive any soft copy or hrd copy still now

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I tried renewing my 2 wheeler insurance policy in policybazaar, it took me till the final page. After entering my details and otp, the anount was deducted, but i haven’t recieved my policy yet.
After the deduction, the final page was taking more than 15 mins to load. After a long time it just displayed and error message. When i refreshed, it took me back to the payment page. 2268 rupees was deducted from my account.

Policy Bazaar customer support has been notified about the posted complaint.

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Naresh d myana

from Pune, Maharashtra

Oct 11, 2018

I purchase mediclaim policy through policy bazar before four months and paid amount to policy bazar this amount is excess but policy bazar not refund different amount and wrong insurance policy punch.

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Address: 387002

Website: www.policybazaar.com

We had bought reliance general car insurance two times bought reliance car insurance policy two policy i had bought policy order number is c[protected]
Amount is 8852/- on date is oct 3, 2018
But one policy was cancelled order number is
C[protected] date oct 3, 2018 amout is 8286/- two times bought car insurance policy for same company please give me solution one policy cancel please give me solution for this inconvenience

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Address: 122001

Website: www.policybazaar

26/july/2018
I am anil kumar. I am owner of my car up32 fs 6384. I had taken a insurance by policybazaar and had file a insurance claim. And policybazaar is taking too much time in refunding a money approximately 3 month. And they always say that have some patience we will refund your money as soon as possible. And from last 3 month i am giving a time to them. Only they say that we are sending a mail to united insurance company.
My phone no [protected]

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Website: Policy Bazaar

Sir,
I had paid rs 22172/_ on 7/8/2018, to policy bazaar for star health cardiac care policy. Documentation for the same was completed by the end of august, and as per mail received from policy bazaar documents were forwarded to star health on 5/9/2018. I was told that decision of insurance company will take 2-3 days. However till date i have not received any response. I have been talking to policy bazaar nearly every alternate day but i am told star health in not conveying the decision, whereas when i approached star health directly i was told the company responds within 24 hrs. Now my two months time has been wasted and policy bazaar has been sitting on my money for two months. Now either my money should be refunded completely or i should be issued a policy from star health immediately. My references no. Is[ref no:[protected]], and the policy was to be issued in the name of manish srivastava
Now no one from the company is responding to calls and no request for refund is being entertained

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N

narayan008

from Rajkot, Gujarat

Oct 2, 2018

Fraud sandip patil
mo. nine five four zero four zero zero eight six two

please aware this ..

no one can help, they all online seller are fraud

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Address: Mumbai City, Maharashtra, 400058

We have taken 1 term policy from tata aig ins.co for 2.5 cr, but that policy was rejected by the company on the ground of income issue after submitting all papers and medical documents and accordingly they have refunded the premium amount and rejected the policy.
After that archana pandey called us and take the policy with hdfc life by making online premium as assured by her of 2 cr term policy without submission of any paper documents or medical, due to which we have made online payment of the premium. After making the payment the very next day your policy bazzar staff started asking for paper documents and do medical checkup and all other formalities. Even your staff misbehaves with us on phone and acutally archana pandey mis guided us for the policy by making false promises of the same. We request you to kindly look into the matter and take strigent steps against your staff and archana pandey otherwise it will create a bad name for policy bazzar in future by misguiding the customers in this way and take payments accordingly by making false promises.

Oct 30, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Sep 29, 2018

Updated by Kamal Ladiwala Policy Bazaar — term insurance payment made online by rishit ladiwala

1 Review
Ka Kamal Ladiwala on Sep 29, 2018 Mark as Resolved

We have taken 1 term policy from TATA AIG Ins. Co for 2.5 Cr, but that policy was rejected by the company on the ground of income issue after submitting all papers and medical documents and accordingly they have refunded the premium amount and rejected the policy.
After that Archana Pandey called us and take the policy with HDFC Life by making online premium as assured by her of 2 cr term policy without submission of any paper documents or medical, due to which we have made online payment of the premium. after making the payment the very next day your policy bazzar staff started asking for paper documents and do medical checkup and all other formalities. Even your staff misbehaves with us on phone and acutally Archana Pandey mis guided us for the policy by making false promises of the same. We request you to kindly look into the matter and take strigent steps against your staff and Archana Pandey otherwise it will create a bad name for policy bazzar in future by misguiding the customers in this way and take payments accordingly by making false promises.

Verified Support

Sep 29, 2018

Policy Bazaar Customer Care's response Dear Kamal,

Greetings from policybazaar.com!

Please accept our sincere apologies for the inconvenience caused to you.

We request you to please share your application number, registered email id or registered contact number so we can fetch your details in our system.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].
Thanks & Regards,
Ketan
PolicyBazaar.com

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Website: policybazaar.com

I am an NRI my name is Waqaar Tabish my local mobile number is [protected]and my foreign number is [protected], I have purchased an insurance policy from HDFC life through policybazaar.com with application no.[protected] @ Rs.6000/- monthly premium, before purchasing this policy they didn't said anything about documents and first thing they did that deducted Rs.6000/-from my account and then after that they started asking for pan card Aadhaar card and passport etc., even after giving these copies of documents they said to fill up questionnaire form after filling this now they are asking for Medical fitness certificate, and when I told them to cancel my policy and return my money the are ignoring now.
So please help me in this above matter

Oct 30, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Policy Bazaar Customer Care's response Dear Waqaar,

Greetings from policybazaar.com!

Please accept our sincere apologies for the inconvenience caused to you.

We tried to reach you on your registered mobile number ending with @9511, to discuss about your HDFC:Click 2 Invest (Application Number:[protected] policy. However, the calls were unanswered.

We request you to please provide your suitable time to contact you.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].
Thanks & Regards,
Ketan
PolicyBazaar.com

Oct 26, 2018

Updated by waqaar tabish I want cancel my above policy and return my money back as soon as possible

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I renewed my insurance policy of my activa 4g through policy bazaar on 24 sep-2018, they messaged me that they will mail me the soft copy in 24 hours. I am calling them on daily basis they are saying we will mail you today (The respective day in which i called them). I did my payment and my paper work is complete. Why are they giving me mental agony??? Today is 27-sep-2018, i have not any soft copy of my policy yet. I have only confirmation mail of my payment only. Either give me my policy by tomorrow evening or refund me my payment and give me in written that my policy is late because of you people, i will not pay any penalty. I will not advise anyone for policy bazaar in future.

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My name is geetank and requested name change in 03/09/2018
I have spoken with yashika who had taken a request on name change as her. However i spoke to tata aig insurance directly today on 28/09/2018 and they confirmed no request has been taken from policy bazaar till yet. Yashvika who is a manager has spoken to me 5 times and was just fooling around the whole time i would like to make formal complaint

My number is[protected]
Email is [protected]@gmail.com

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My policy number SGP[protected]
My father is not having any heart problems. Company did all the health check up before issuing policy. In health check up also, there is no health problem. Still they have mentioned there is heart problem in policy. I need to change that thing from policy. Please, do it as early as possible.its showing ischaemic heart disease in policy and which is permanent exclusion form policy but he doesn't have any heart issues.

+2 photos

Policy Bazaar customer support has been notified about the posted complaint.

Oct 03, 2018

Updated by Nitish Gojamgunde No reply yet

Oct 06, 2018

Updated by Nitish Gojamgunde Inspite of so many requests and calls, there is no reply from policy bazaar. I have filed a complaint to you also about a wk ago then also no response. what to do now to change my policy details

Oct 19, 2018

Updated by Nitish Gojamgunde Inspite of so many requests and calls, there is no reply from policy bazaar. I have filed a complaint to you also about a wk ago then also no response. what to do now to change my policy details

Nov 05, 2018

Updated by Nitish Gojamgunde Inspite of so many requests and calls, there is no reply from policy bazaar. I have filed a complaint to you also about a month ago then also no response. what to do now to change my policy details

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Address: 421503

I am rahul upadhyay
My policy no is [protected]

I had purhased a policy from policy bazaar.com
And the agent not give proper service last four day i try to call but not give any response
Before two days i submit my documents related aadhar card, pan card and ecs chq pls give me response me

Its my mistake to purchase indirect and i sugest my friend u go directly pruchased a policy to company not go to policy bazaar

Oct 27, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

Policy Bazaar Customer Care's response Dear Rahul,

Greetings from policy bazaar.com!

We are really sorry for the inconvenience caused to you.

We request you to kindly share your registered Application number or mobile number to fetch your details.

Further, one of our concerned executive will get back soon to assist your concern.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

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Address: 411051

Website: policy bazaar.com

Dear sir,
With ref. To my application no. Application no.[protected]e, with policy bazaar
I have paid my installment on 19th sept. All documents also submitted on 21st sept.
Also requested to mr. Ravi of edelwiss tokyo to arrange medical tests on saturday or sunday,
Neither got any mail or sms or any confirmation from insurer nor from policy bazaar.
Why so delay, pls. Do the needful to arrange the medical at the earliest.
Regards

Yogesh gosavi

Oct 28, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from Policy Bazaar.com!

We are really sorry for the inconvenience caused to you.

We request you to kindly share your registered Application number or mobile number so that we can fetch details.

Further, one of our concerned executive will get back soon to assist your concern.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

Thanks & Regards,
Ketan
PolicyBazaar.com

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Address: 335001

Website: www.policybazaar.com

I have purchased online car insurance through policy bazaar on 18.09.2018
Today is 25.09.2018 and my policy still not issued and policy bazaar is not responding as required also they are not following the insurer.
Also i had raised requests for call back, cancellation, but still no action taken by them.
Plz help me for issuance of car insuarnce also arrange to punish the defaulter

Policy Bazaar customer support has been notified about the posted complaint.

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V

vivekra

from New Delhi, Delhi

Sep 25, 2018

I visited policy bazaar but I didn't given any of my information but still I'm getting a call everyday, i inform to them polite way that I don't want to receive any calls from policy bazaar but still getting a call.

I would recommend not to visit policy bazaar and their customer care is very worst

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I once trued to compare the term plans on policybazar website and in that process providing the mobile number was mandatory.

After that i have been receiving so many calls and they ask for all the details of the pilicy even if i have taken from some other portal then also.

Also, they are claiming that as i got auto registered on their website so now if a claim will come then irda or the insurance comapny will be going through all the details and also the call recordings... I aimply asked how are they responsoble for anything if i have not pur hased the policy from policybazar to which the customer care replied go throught he terms and conditions of the policy you will get to know and dropped the call without giving any explanation.

In this way they are trying to manipulate their customers by giving false information.

I even have the recording of the call.

Nov 2, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from policy Bazaar.com!

We would like to offer our deepest apologies for the trouble you had to experience.

We request you to kindly share your contact details so that we can block your communication from our end.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Oct 01, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from policy Bazaar.com!

We request you to kindly share your contact details so that we can block your communication from our end.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Policy Bazaar Complaints & Reviews

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Policy Bazaar reviews & complaints page 50

commercial car insurance - poor service

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misbehave from your customer service

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no support for providing original policy document

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very bad service from policybazaar

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urgent =amount deducted for digit bike insurance but policy was not processed

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refund not completed

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bad behaviour of your sales person..

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deduction of money without providing policy certificates

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I request my refund money

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taking too much time in refunding claim

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non issue of health policy

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term insurance payment made online by rishit ladiwala

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hiding details before purchasing

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my policy

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motor policy

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changes in policy

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policy purchased then after not give any response

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no response, poor service

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car insurance dl8cx6313

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unwanted calls and asking for personal details

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