Policy Bazaar Complaints & Reviews

I have purchased an old car. The rc is now in my name. But the insurance paper belongs to the previous owner, which i want to transfer in my name.

Please transfer the owner's name in insurance. I have already logged a call to policy baazaar crt team. My ticket number is pb76069183.

I have called them many a times, everyone says we can't help you out. Because your mobile no. Is not registered, you are not being diverted to the concerned person.

Pls help me out for this simple problem.

Hi,
I am truly frustrated with policy bazaar. Miss divya and mr amit.
These people are fooling people. After doing the payments and all required medical test and documents, everyday they are coming up with some or other things and just delaying. I told them i m an nri kindly speed up then they are not receiving my calls and no status on my policy. Fraud company... Everything is online and customer is not having any access.....

I have been struggling with the policy bazaar team from last 4 weeks, i dont why no one is responding.

Even after sending mail and calling them for more than 20 times, no one is able to resolve the problem.
My ticket number is pb76069183.

Request is
I have purchased an old car. The rc is now in my name. But the insurance paper belongs to the previous owner, which i want to transfer in my name. This simple thing is not being resolved. Why?

Hi,
I buy term life insurance policy through policy bazaar there agent call me on 8 oct and told me to book policy on same date as if i book policy on 9 oct premium increase. And if i booked on 8 oct premium will be rs912. I booked policy on 8 oct and pay three months premium accordingly but when i get my policy details it show increased premium rs 970. Now when i cotact them they don't answer properly nd said your policy issue after your birthday so premium increase but this thing i already cleared when booked my policy that premium not increase if booked on 8 oct 2018. They are doing fraud to sell policy.

Dear sir,
I applied for two wheeler insurance renewal from your website of "the new assurance company" on 18/10/2018 at 4.40pm of rs 2006 and money has been deducted from my bank account but i did not receive the confirmation message of the policy from your website so it requests either refund my money or issue my policy for which money has been deducted

Sir/madam
27/09/2018 ko maine 19112.00rs pay kiya tha for hdfc term policy lekin muje abhi tak na policy mila na mere paise refund hue. Muje 4/10/2018 love malum hua ki aapke bande ne payment link hi galat bheja hai. [protected]@policybazaar.com & mr bhanu (Pw10424) cell no. [protected]. Abhi to nashik mail love reply mil raha hai na bhanu phone receive kar rahe hai. Aur to aur call center walo ne bhi mera no. Black list me add kiya hai.

I have booked hdfc ergo car insurance policy on 12 oct booking id 85325344. Uploaded the necessary document and self inspection video. But no updates and response till now for the same from policy bazaar. Hugely disappointed by service of policy bazaar.

Not able to connect to the toll free number from my registered mobile number. Call is instantly getting disconnected.

Kindly cancel my policy and refund my amount as soon as possible.

Purchase motor car insurance zero debt policy o[censored]nited insurance company purchased. That time they told that whole car is covered but on 24 th sept my car engine seized dur to an accident. But now company reject my claim saying that engine is not covered under policy. But this is not conveyed to me and also not written on my policy bond or proposal form.

Hi sir,

I have applied for online pf withdrawal on last September 22 and this 10 Oct, I got status that claim settled, through neft RS13424 on your bank account, but not yet credited sir, when i used to call on there toll free no is coming not correct, what should I do, I suffering from viral and I really need my pf to recover. So please do the needful.
I have checked my bank account and ifsc twice that is correct. when I get my claim sir? Please do the needful.

Customer service provider calling me again and again and even after i told him, i don't have enough money this month for getting policy

It will not possible me during this month or may be am not interested whatever.

Number is [protected]

Name : harprit singh

Customer service provider calling me again and again and even after i told him, i don't have enough money this month for getting policy

Dear sir, this is to inform you that i take a car insurance on 31st july 2018 and i fill the proper details of my car but you put wrong details on policy and if i require the changes you ask for extra money of 1900/- something. So what is the benefit for taking policy on your site.

You mention wrong vehicle number and automatic transmission, but i already add my previous policy and fill proper details.

Please give me proper solution and send me policy, i already pay the money.

I purchased two policy from policy bazar one for car and one life insurance. I got an accident and required assistance to repair my car. I called, mailed but they didn't respond. They called me after 2 months to resolve the issue. And also same for the ulip plan they did not provide the right details of the plan they hide the miscellaneous amount which was deducted from account. They didn't told they said only 1.3 %will deduct as management charges. When i got statement the policy company is deducting approx 10%. I called and and registered complaint but again they didn't respond. They are just making fool

I had purchased a policy from oriental thru policy bazaar, however due to some issue... Agent had requested to cancel that policy asked me to make new policy

Which is made, however pending for more than 48 hrs as i am yet to get the cancellation and refund confirmation

Policy number : 211200/31/2019/138371

Oriental insurance company

Need the solution urgently along with cancellation and refund status

With respect to your ad received yesterday for medical plan of star health insurance, i started receiving calls from customer service. Today morning i was busy in my official work, i got a call from +91 [protected] for asking for policy again. I politely replied to him saying that i dont want anything now, please dont call again and again. That person again called for twice. Being a factory manager, morning time is very crucial for me. So i dont want such calls. Within a minute that person sent me a message in very abusing language. Is this the way your team dealing with customers?

I am attaching screenshots of sms and call history for your reference.

I hope you will take proper action against this and i will be updated for the same.

I have purchased car insurance policy from policy bazar on one month before. Policy no:[protected]...
After lot of follow up tracking no was given as x28344881,
But still there is no tacking about policy and destination is also showing different.
Now there is no response from customer care.
It is really hopeless condition from policy bazar...

Good afternoon,

This is regarding a term insurance policy i purchased form policy bazar-policy no c[protected].

I purchased this policy (Tata aia) from mr. Danish of policy bazar on 24 th september 2018. There is a very slow response from both policy bazar and tata aia to close the process and activate the policy.

I was offered to take the medical test on 30th september, which i obliged and undergone.
After 8 days i came to know that once again some tests are required.
To this request also i obliged and gave my appointment on 10th with fasting, thus i went to the medical center as there is no medical center in bhiwadi, so i had to travel for one hour. (Initially mr. Danish said, that medical test will be taken telephonically so i agreed). I asked policy bazar why these tests not taken initially, they had no answer.
To my surprise the medical center didn't had any information of my appointment and what tests are required. This is not acceptable to me, and i am not going to give again any sample further, i have locked complaint with tata aia too.
Request to please help or i am not using policy bazar again.

Hi,

I had my policy due date, i went to policy bazar for insurance purchase, i had selected digit bike insurance for which the payment was deducted from my account, but the policy was not issued, i had payment gateway which kept on rotating for 1 hr and after that the session was terminated, as i have to immediately renew my insurance please either send me the policy copy or refund the amount back to my debited account on priority, this entire process has created a fuss and i have to unnecessary invest my time in all these, request you to please revert on priority.

Regards
Vivek tiwari
[protected]

I had booked a 2 wheeler insurance with them but i wanted to cancel it so they asked me to book an alternate policy which i did.

I have been taking follow ups for my refund since more than 2 months now but they keep deferring it by asking for one or the other detail. Initially they asked me to share cancelled cheque which i didn't have. Then after multiple follow ups they said i can share my bank statement. On sharing they replied after weeks that cancelled cheque is necessary which i have shared 2 weeks back but still they keep asking for some declaration which i provided but again they're asking for cancelled cheque in name of insurer which is already there.

My ticket has been handled by almost 8-9 of their employees and everyone keeps stalling the refund. Their service is totally pathetic.

I spoke to madhur in car insurance department... He was acting like he is the owner of the company.. I asked him few things and he was like you r asking again and again..# behaviour... I bought health insurance two months back from you guys.. Bt i don't think will be taking ny other insurance in future... Fix it or you will be loosing lot of clients.. Karan [protected]

I tried renewing my 2 wheeler insurance policy in policybazaar, it took me till the final page. After entering my details and otp, the anount was deducted, but i haven’t recieved my policy yet.
After the deduction, the final page was taking more than 15 mins to load. After a long time it just displayed and error message. When i refreshed, it took me back to the payment page. 2268 rupees was deducted from my account.