Policy Bazaar Complaints & Reviews

Dear team,

It's always dis-heartening to register a complaint but i believe you must understand that customer opt this option only when he does not receive solution for his issue.

My concern is, i have doubt a term plan of tata aia thru policy bazzar on 20th aug. But no one supported well to take it to final step as medical was never get done even after calling and mailing your team a number of times.

Then after exhausted from follow ups i have requested to cancel the policy. For which i received the confirmation call a week back but till date refund is not processed.

Kindly help to resolve the concern

I had taken new term insurance of hdfc life click 2 protect application no[protected] but 1 problem was their as i had chosen policy term of 10 years mistakely & i want it to be 75 years. So i had taken help from policy bazaar instead of hdfc life. They confirmed me that i can't be able to change the policy term so buy the new policy app no[protected] & cancel this policy so that your full refund will also come & your policy term will also fullfil & on that time old policy medicals conducted & i also completed with it. After some days hdfc life called me & said that this is not the correct this which policy bazaar had told you. You can change the policy term. I had also cancel that old policy & refund also came after deduction. I have that call recordings who has confirmed (Rajat samuel) me from the policy bazaar. This guy with his supervisor also don't know that what is the process of the other insurance company, policy bazaar hired them. Pathetic service from the policy bazaar. For that i lost my 1900 rs.

I have renew my two wheeler policy on 16th september 2018 via upi id but not it is updated and i don't get new policy from your end. My payment has been deducted from account.

I have send you email 3 times but still i am not getting in single reply on that nor they called my back, not giving single reply on whats app service.

Please resolve my issue as early as possible.

My name is Bhoopendra kumar Niranjan.I have car insurance in policy bazaar it's CEO:-Yashish Dahiya, CFO:- Alok Bansal, Founder:-Avaneesh Nirjar, Yashish Dahiya, Alok Bansal my Policy No - 211200/31/2018/129964 Vehicle No -UP78DH4572.The accident of my car was in 8 January-18 after which I demanded claim to policy bazaar and all document email in policy bazaar in month of May-18 and hard copy handover to surveyor ( Anil jauhri )which is want by policy bazaar and than May to September i was communicate the customer care Executives ( Mohd Hussan, Mr.Abhishek, Mr.Rraveen Mathur ) on customer care number:[protected] of policy bazaar but my claim not refund in my account and every communication customer care executor say your claim in under process please wait.and customer care executor say My case handle by Anjali Rastogi my claim amount 81000 approx is approve on[protected] and in 10 days is credit in your account.and after 3 days i call again policy bazaar than Executive confirm your claim cancel not approve this is wrong information that your claim approve it's rejected. Would like to request you please refund my claim.

Dear team,

I am very very disappointed with services of policybazaar. My car claim is pending since 8th august 2018 against policy no-[protected] united india insurance amounting rs 69885 plus surveyor fees of rs 4150/ total=74035/ (Seventy four thousand and thirty five rupees only) but no is reverting to me and asking for more time. Why u have made tie up with united india insurance if they dont listen to you. Talk...

Sir,
For last few months, i am regularly getting calls from policy bazar persons as if i am looking for term plan. I have not accessed their website. I have informed the sales persons also to delete my details if any two weeks ago. But even yesterday was getting sms. Today multiple calls. Even asked one pavithra pw 08109 to provide such details of removal through mail. Ref. 79921865. Still getting calls from them. It is annoying. Please remove my contact details from your websites.

It has been almost 2 months since i purchased the policy through policy bazaar on the 12th of july and i cancelled it and asked for the refund before the policy got validated that is 16th of july. I was told to provide them with the other new policy i bought and then they asked me for the previous years policy, i provided them with all of it on time.

As promised by them, their team told me they’ll give me refund in 7-10 working days and now it’s been more than two months. Earlier on people still came on the phone when i called them and i’ve addressed my problem several times but there hasn’t been any support at all.

Now lately since a month, everytime i call them, my call keeps on ringing on their toll free number of already paid services (‭[protected]‬) and no body answers the phone.

Are they willing to thug me over ₹83, 000 rupees or refund my money otherwise should i go to the court and which i will with a massive claim resulting in their companies reputation going down. I will bring them down in the consumer court if these guys do not give me my refund, this is my basic right which i’m asking you all for.

I opted for the universal sompo car insurance policy for the vehicle no ch01bb8096 on 25th aug'18 and till today no update on the policy inspite of self inspection & payment done. Customer care replies due to technical glitch we cannot answer you please give 2 days time. But no concrete answer. I am really unaware that after making the payment my vehicle is insured or not??? If not then who will be responsible if anything happens??? Universal sompo or policy bazaar???

My cousin brother renewed his two wheeler from policybazar.com. Recently i bought his vehicle and dto name change has been done, but when contacted policybazar for transfer of ownership, they've taken 40days, yet it's not done. Everytime they're asking for 7to10 working days. Even after payment of everything.

This is harassment. And technically my vehicle out of insurance even after paying the premium because rc and insurance name do not match. They're useless, good for a discount of rs.200-300 only.

I want to register a complaint against policybazar because i got my insurance from policybazar and i gave my car for insurance claim before 4 months ago and its been more then 4 months i am waiting for my refund
Now even after 4 months despite repeated calls complaints the only thing i am getting from them is that 'they are sorry' and the amount will be released immediately.

I have never came across such a pathetic service from an online service provider ever in my life.

They first loose a customer because they do not have the service support to help the customer in the first place and then penalize the customer for their pathetic service throwing away all their promised at the time of offering policy to wind.

I would advice anyone thinking about opting for a service from them 10 times before they do so.

The worst experience of my entire life with policy bazzar as i have used it for the first time following problem still persisting :
1. Policy issued on wrong vehicle number
2. Following up for correction since 15 days
3. Ended with cancellation request for the same policy
4. An fbi level investigation going on since 10 days.
5. Zero level of commitment.
6. Lack o[censored]nderstanding between policy bazaar and insurance companies
7. Executive put you on hold for 15 min and talk for 30 seconds after that and that too without any solution.
8. They try to make u linger on from monday to friday then holiday comes and the same loop starts from next monday.

I was already having a policy from star health family optima insurance since last 6 years which was acting good for me but policybazaar sales representative convinced me that the star health policy is not good and i shall migrate to religare health insurance policy, so initiated the procedure for insurance portability from star health to religare.
I bought the religare health insurance policy online from policybazaar website and paid premium for 3 years in advance online for which i got the soft copy of the policy as well from religare's end; hope this must on successful payment only.
But after about 2 weeks later religare informed me that they are cancelling my policy because they have not received the payment. How is this possible if they send the soft copy of the policy already, the amount is also debited from my bank sbi account and no refund is received if the transaction would have been cancelled.
This is really a carelessness from policybazaar team if they are acting as an intermediary or insurance agents for end customers to buy the policies. They don't provide any good service post sales. I got a few calls from policy bazaar from different people and all the time i got the response that they are following up with religare team on the same issue. It's been almost 4 weeks now since i have paid my premium.
My star health policy premium due date is also lapsed and the religare policy is also cancelled so now i don't have any health policy in my hand for now. I should not not believed on policy bazaar sales team and should have continued with star health insurance; atleast my family would have been insured now.

You sell me Star Health policy
Star Health services too poor. thats a fraud company .Don't go with star company. mene 13 aug ko star ki health policy purchase ki but itni baar contact karne par bhi 25 din mein pocily ki Hard copy nahi mili..jab yeh company 1 month mein Policy ki Hard copy nahi bhej sakti tho yeh claim kya process kare gye..
Dont waste time with Star Health Insurance
Policy Bazaar services also too poor.
No body next time faith on policy bazaar.
I complaint against policy bazaar in consumor court.

Varinder Bansal
[protected]

Her name is rushali jain one of your healthcare product counsellors. I just compare the health insurance on your website on 28th august (I guess) and as per the process, i just received a call from her on the very next day. After explaining to me the whole process, she just forced me to buy the policy. I just said her to talk to her after two days. But due to some problem, i was unable to talk to her. When i received the call, she ended up with a rude tone. Seriously guys, is this a way to talk to the customers. Are you always forcing your clients to buy the policy immediately?

On 5/9/2018 insured a two wheeler comprehensive policy near about 10.00am, but i didnt get policy soft copy untill now.It was showing some error, but price was deducted and procedure was completed.This is message after deduction;
Thank you for using your SBI Debit Card for a purchase worth Rs1122.0 on POS AXIS BANK LIMIT at Bajaj Allianz General txn# 156129.
Need reply soon.
Bike Reg.MH34AN2058

Hi i am totally upset by the response from united india insurance car policy i had taken - policy no.[protected]. I have raised the claim 30 days back i have not received any response. It has been a routine mails i had been sending continuously to the customer care team o[censored]nited india insurance everything in vein.
I request policy bazaar team to actually look into this case and revert back on the actual issue why this is not being attended. If any further response is not received, i should be going to consumer court

I received many calls from policy bazaar.com last month and took two policies like A Term policy INR 811 per month (Canara, HSBC & OBC) and a Health Policy INR 8114 per year (Universal Sompo), but all of a sudden I got my Qatar (gulf ) visa recrntly and requesting policy bazaar to cancel both of policies since last Monday but nobody is reaooNding properly. I even sent all those required documents like my account details etc but didn't get any status about my refund.

This company is fraud and just the mediator who makes money by selling policies. They don't even about after sale services. I have bought a car policy through them unfortunately got an accident thereafter filed for claim tried calling here many times but no assistance or even a call back from them i never got from them. And just because i have purchased policy from them i was not able to get in contact with the company properly because it...

Health policy was availed on zero cost emi. Subsequently the policy was rejected by the insurer.

The money was returned with inappropriate deductions for which none of the officials are answering even after vigorous follow ups.

Simultaneously the monthly deduction is activated, for which bank is charging interest, where as the policy is also rejected.

One of worst agent i have spoken today, fist they will ask to check web site after that they will call you every day multiple times for irritating you. I suggest this portal has to banned or telecommunication department should take complaint against these guy. Now i am really missing true caller where all those contact are marked as spanlm nad blocked