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Policy Bazaar Complaints & Reviews

1.2
Updated: Mar 23, 2026
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Policy Bazaar reviews & complaints page 51

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D
dipendalwadi
from Anand, Gujarat
Oct 3, 2018
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Address: 387002
Website: www.policybazaar.com

We had bought reliance general car insurance two times bought reliance car insurance policy two policy i had bought policy order number is c[protected]
Amount is 8852/- on date is oct 3, 2018
But one policy was cancelled order number is
C[protected] date oct 3, 2018 amout is 8286/- two times bought car insurance policy for same company please give me solution one policy cancel please give me solution for this inconvenience
Policy Bazaar customer support has been notified about the posted complaint.
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    A
    ankushbedi
    from Raebareli, Uttar Pradesh
    Oct 1, 2018
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    Address: 122001
    Website: www.policybazaar

    26/july/2018
    I am anil kumar. I am owner of my car up32 fs 6384. I had taken a insurance by policybazaar and had file a insurance claim. And policybazaar is taking too much time in refunding a money approximately 3 month. And they always say that have some patience we will refund your money as soon as possible. And from last 3 month i am giving a time to them. Only they say that we are sending a mail to united insurance company.
    My phone no [protected]
    Policy Bazaar customer support has been notified about the posted complaint.
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      P.thakur
      from Ambala, Haryana
      Sep 29, 2018
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      Website: Policy Bazaar

      Sir,
      I had paid rs 22172/_ on 7/8/2018, to policy bazaar for star health cardiac care policy. Documentation for the same was completed by the end of august, and as per mail received from policy bazaar documents were forwarded to star health on 5/9/2018. I was told that decision of insurance company will take 2-3 days. However till date i have not received any response. I have been talking to policy bazaar nearly every alternate day but i am told star health in not conveying the decision, whereas when i approached star health directly i was told the company responds within 24 hrs. Now my two months time has been wasted and policy bazaar has been sitting on my money for two months. Now either my money should be refunded completely or i should be issued a policy from star health immediately. My references no. Is[ref no:[protected]], and the policy was to be issued in the name of manish srivastava
      Now no one from the company is responding to calls and no request for refund is being entertained
      Policy Bazaar customer support has been notified about the posted complaint.
      Fraud sandip patil
      mo. nine five four zero four zero zero eight six two

      please aware this ..

      no one can help, they all online seller are fraud
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        K
        Kamal Ladiwala
        from Mumbai, Maharashtra
        Sep 29, 2018
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400058

        We have taken 1 term policy from tata aig ins.co for 2.5 cr, but that policy was rejected by the company on the ground of income issue after submitting all papers and medical documents and accordingly they have refunded the premium amount and rejected the policy.
        After that archana pandey called us and take the policy with hdfc life by making online premium as assured by her of 2 cr term policy without submission of any paper documents or medical, due to which we have made online payment of the premium. After making the payment the very next day your policy bazzar staff started asking for paper documents and do medical checkup and all other formalities. Even your staff misbehaves with us on phone and acutally archana pandey mis guided us for the policy by making false promises of the same. We request you to kindly look into the matter and take strigent steps against your staff and archana pandey otherwise it will create a bad name for policy bazzar in future by misguiding the customers in this way and take payments accordingly by making false promises.
        Oct 30, 2018
        Complaint marked as Resolved 
        Policy Bazaar customer support has been notified about the posted complaint.
        Sep 29, 2018
        Updated by Kamal Ladiwala
        Policy Bazaar — term insurance payment made online by rishit ladiwala

        1 Review
        Ka Kamal Ladiwala on Sep 29, 2018 Mark as Resolved

        We have taken 1 term policy from TATA AIG Ins. Co for 2.5 Cr, but that policy was rejected by the company on the ground of income issue after submitting all papers and medical documents and accordingly they have refunded the premium amount and rejected the policy.
        After that Archana Pandey called us and take the policy with HDFC Life by making online premium as assured by her of 2 cr term policy without submission of any paper documents or medical, due to which we have made online payment of the premium. after making the payment the very next day your policy bazzar staff started asking for paper documents and do medical checkup and all other formalities. Even your staff misbehaves with us on phone and acutally Archana Pandey mis guided us for the policy by making false promises of the same. We request you to kindly look into the matter and take strigent steps against your staff and Archana Pandey otherwise it will create a bad name for policy bazzar in future by misguiding the customers in this way and take payments accordingly by making false promises.
        Verified Support
        Sep 29, 2018
        Policy Bazaar Customer Care's response
        Dear Kamal,

        Greetings from policybazaar.com!

        Please accept our sincere apologies for the inconvenience caused to you.

        We request you to please share your application number, registered email id or registered contact number so we can fetch your details in our system.

        In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].
        Thanks & Regards,
        Ketan
        PolicyBazaar.com
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          W
          waqaar tabish
          Sep 28, 2018
          Resolved
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          Resolved

          Website: policybazaar.com

          I am an NRI my name is Waqaar Tabish my local mobile number is [protected]and my foreign number is [protected], I have purchased an insurance policy from HDFC life through policybazaar.com with application no.[protected] @ Rs.6000/- monthly premium, before purchasing this policy they didn't said anything about documents and first thing they did that deducted Rs.6000/-from my account and then after that they started asking for pan card Aadhaar card and passport etc., even after giving these copies of documents they said to fill up questionnaire form after filling this now they are asking for Medical fitness certificate, and when I told them to cancel my policy and return my money the are ignoring now.
          So please help me in this above matter
          Oct 30, 2018
          Complaint marked as Resolved 
          Policy Bazaar customer support has been notified about the posted complaint.
          Verified Support
          Sep 29, 2018
          Policy Bazaar Customer Care's response
          Dear Waqaar,

          Greetings from policybazaar.com!

          Please accept our sincere apologies for the inconvenience caused to you.

          We tried to reach you on your registered mobile number ending with @9511, to discuss about your HDFC:Click 2 Invest (Application Number:[protected] policy. However, the calls were unanswered.

          We request you to please provide your suitable time to contact you.

          In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].
          Thanks & Regards,
          Ketan
          PolicyBazaar.com
          Oct 26, 2018
          Updated by waqaar tabish
          I want cancel my above policy and return my money back as soon as possible
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            P
            pyl
            from Panchkula, Haryana
            Sep 27, 2018
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            I renewed my insurance policy of my activa 4g through policy bazaar on 24 sep-2018, they messaged me that they will mail me the soft copy in 24 hours. I am calling them on daily basis they are saying we will mail you today (The respective day in which i called them). I did my payment and my paper work is complete. Why are they giving me mental agony??? Today is 27-sep-2018, i have not any soft copy of my policy yet. I have only confirmation mail of my payment only. Either give me my policy by tomorrow evening or refund me my payment and give me in written that my policy is late because of you people, i will not pay any penalty. I will not advise anyone for policy bazaar in future.
            Policy Bazaar customer support has been notified about the posted complaint.
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              G
              geetank singhal
              from Nellore, Andhra Pradesh
              Sep 27, 2018
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              My name is geetank and requested name change in 03/09/2018
              I have spoken with yashika who had taken a request on name change as her. However i spoke to tata aig insurance directly today on 28/09/2018 and they confirmed no request has been taken from policy bazaar till yet. Yashvika who is a manager has spoken to me 5 times and was just fooling around the whole time i would like to make formal complaint

              My number is[protected]
              Email is [protected]@gmail.com
              Policy Bazaar customer support has been notified about the posted complaint.
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                N
                Nitish Gojamgunde
                from Pune, Maharashtra
                Sep 27, 2018
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                My policy number SGP[protected]
                My father is not having any heart problems. Company did all the health check up before issuing policy. In health check up also, there is no health problem. Still they have mentioned there is heart problem in policy. I need to change that thing from policy. Please, do it as early as possible.its showing ischaemic heart disease in policy and which is permanent exclusion form policy but he doesn't have any heart issues.
                Policy Bazaar customer support has been notified about the posted complaint.
                Oct 03, 2018
                Updated by Nitish Gojamgunde
                No reply yet
                Oct 06, 2018
                Updated by Nitish Gojamgunde
                Inspite of so many requests and calls, there is no reply from policy bazaar. I have filed a complaint to you also about a wk ago then also no response. what to do now to change my policy details
                Oct 19, 2018
                Updated by Nitish Gojamgunde
                Inspite of so many requests and calls, there is no reply from policy bazaar. I have filed a complaint to you also about a wk ago then also no response. what to do now to change my policy details
                Nov 05, 2018
                Updated by Nitish Gojamgunde
                Inspite of so many requests and calls, there is no reply from policy bazaar. I have filed a complaint to you also about a month ago then also no response. what to do now to change my policy details
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                  S
                  SACHIN UYPADHYAY
                  from Mumbai, Maharashtra
                  Sep 26, 2018
                  Resolved
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                  Resolved

                  Address: 421503

                  I am rahul upadhyay
                  My policy no is [protected]

                  I had purhased a policy from policy bazaar.com
                  And the agent not give proper service last four day i try to call but not give any response
                  Before two days i submit my documents related aadhar card, pan card and ecs chq pls give me response me

                  Its my mistake to purchase indirect and i sugest my friend u go directly pruchased a policy to company not go to policy bazaar
                  Oct 27, 2018
                  Complaint marked as Resolved 
                  Policy Bazaar customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 26, 2018
                  Policy Bazaar Customer Care's response
                  Dear Rahul,

                  Greetings from policy bazaar.com!

                  We are really sorry for the inconvenience caused to you.

                  We request you to kindly share your registered Application number or mobile number to fetch your details.

                  Further, one of our concerned executive will get back soon to assist your concern.

                  In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

                  Thanks & Regards,
                  Sameer Sharma
                  PolicyBazaar.com
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                    Y
                    yogesh gosavi cidco
                    from Mumbai, Maharashtra
                    Sep 25, 2018
                    Resolved
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                    Resolved

                    Address: 411051
                    Website: policy bazaar.com

                    Dear sir,
                    With ref. To my application no. Application no.[protected]e, with policy bazaar
                    I have paid my installment on 19th sept. All documents also submitted on 21st sept.
                    Also requested to mr. Ravi of edelwiss tokyo to arrange medical tests on saturday or sunday,
                    Neither got any mail or sms or any confirmation from insurer nor from policy bazaar.
                    Why so delay, pls. Do the needful to arrange the medical at the earliest.
                    Regards

                    Yogesh gosavi
                    Oct 28, 2018
                    Complaint marked as Resolved 
                    Policy Bazaar customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2018
                    Policy Bazaar Customer Care's response
                    Dear Sir,

                    Greetings from Policy Bazaar.com!

                    We are really sorry for the inconvenience caused to you.

                    We request you to kindly share your registered Application number or mobile number so that we can fetch details.

                    Further, one of our concerned executive will get back soon to assist your concern.

                    In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

                    Thanks & Regards,
                    Ketan
                    PolicyBazaar.com
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                      H
                      Harpreet singh6667
                      from Amritsar, Punjab
                      Sep 25, 2018
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                      Address: 335001
                      Website: www.policybazaar.com

                      I have purchased online car insurance through policy bazaar on 18.09.2018
                      Today is 25.09.2018 and my policy still not issued and policy bazaar is not responding as required also they are not following the insurer.
                      Also i had raised requests for call back, cancellation, but still no action taken by them.
                      Plz help me for issuance of car insuarnce also arrange to punish the defaulter
                      Policy Bazaar customer support has been notified about the posted complaint.
                      I visited policy bazaar but I didn't given any of my information but still I'm getting a call everyday, i inform to them polite way that I don't want to receive any calls from policy bazaar but still getting a call.

                      I would recommend not to visit policy bazaar and their customer care is very worst
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                        R
                        rags1097
                        from Ahmedabad, Gujarat
                        Sep 24, 2018
                        Resolved
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                        Resolved

                        I once trued to compare the term plans on policybazar website and in that process providing the mobile number was mandatory.

                        After that i have been receiving so many calls and they ask for all the details of the pilicy even if i have taken from some other portal then also.

                        Also, they are claiming that as i got auto registered on their website so now if a claim will come then irda or the insurance comapny will be going through all the details and also the call recordings... I aimply asked how are they responsoble for anything if i have not pur hased the policy from policybazar to which the customer care replied go throught he terms and conditions of the policy you will get to know and dropped the call without giving any explanation.

                        In this way they are trying to manipulate their customers by giving false information.

                        I even have the recording of the call.
                        Nov 2, 2018
                        Complaint marked as Resolved 
                        Policy Bazaar customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 25, 2018
                        Policy Bazaar Customer Care's response
                        Dear Sir,

                        Greetings from policy Bazaar.com!

                        We would like to offer our deepest apologies for the trouble you had to experience.

                        We request you to kindly share your contact details so that we can block your communication from our end.

                        In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

                        Thanks & Regards,
                        Sameer Sharma
                        PolicyBazaar.com
                        Verified Support
                        Oct 01, 2018
                        Policy Bazaar Customer Care's response
                        Dear Sir,

                        Greetings from policy Bazaar.com!

                        We request you to kindly share your contact details so that we can block your communication from our end.

                        In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

                        Thanks & Regards,
                        Sameer Sharma
                        PolicyBazaar.com
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                          P
                          Prince29
                          from Delhi, Delhi
                          Sep 20, 2018
                          Resolved
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                          Resolved

                          Address: Mohali, Punjab, 160073

                          Dear team,

                          It's always dis-heartening to register a complaint but i believe you must understand that customer opt this option only when he does not receive solution for his issue.

                          My concern is, i have doubt a term plan of tata aia thru policy bazzar on 20th aug. But no one supported well to take it to final step as medical was never get done even after calling and mailing your team a number of times.

                          Then after exhausted from follow ups i have requested to cancel the policy. For which i received the confirmation call a week back but till date refund is not processed.

                          Kindly help to resolve the concern
                          Oct 22, 2018
                          Complaint marked as Resolved 
                          Policy Bazaar customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 21, 2018
                          Policy Bazaar Customer Care's response
                          Dear Sir,

                          Greetings from Policy Bazaar.com!

                          We are really sorry for the inconvenience caused to you.

                          We request you to kindly share your registered Application number or mobile number so that we can fetch details.

                          Further, one of our concerned executive will get back soon to assist your concern.

                          In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

                          Thanks & Regards,
                          Sameer Sharma
                          PolicyBazaar.com
                          Dear Sir..
                          My policy Number is 1QTB009571. Booking Date[protected]. I want cancel this policy.
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                            P
                            Prasun Mathur
                            from Bengaluru, Karnataka
                            Sep 20, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560076

                            I had taken new term insurance of hdfc life click 2 protect application no[protected] but 1 problem was their as i had chosen policy term of 10 years mistakely & i want it to be 75 years. So i had taken help from policy bazaar instead of hdfc life. They confirmed me that i can't be able to change the policy term so buy the new policy app no[protected] & cancel this policy so that your full refund will also come & your policy term will also fullfil & on that time old policy medicals conducted & i also completed with it. After some days hdfc life called me & said that this is not the correct this which policy bazaar had told you. You can change the policy term. I had also cancel that old policy & refund also came after deduction. I have that call recordings who has confirmed (Rajat samuel) me from the policy bazaar. This guy with his supervisor also don't know that what is the process of the other insurance company, policy bazaar hired them. Pathetic service from the policy bazaar. For that i lost my 1900 rs.
                            Oct 21, 2018
                            Complaint marked as Resolved 
                            Policy Bazaar customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 20, 2018
                            Policy Bazaar Customer Care's response
                            Dear Prasun,

                            Greetings from Policy Bazaar.com!

                            We would like to offer our deepest apologies for the unpleasant experience you had to go through.

                            We tried to reach you on your registered mobile number ending with @1886, to discuss about your HDFC term policy. However the calls were unanswered.

                            Please be informed that we have forwarded your concern regarding Mis - commitment to the relevant team.

                            Further, one of our concerned executive will get back soon to assist your concern.

                            We request you to kindly allow us some time to share update with you.

                            In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

                            Thanks & Regards,
                            Sameer Sharma
                            PolicyBazaar.com
                            Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                              S
                              Sayali2292
                              from Pune, Maharashtra
                              Sep 19, 2018
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                              Address: Pune, Maharashtra, 411021
                              Website: twowheeler.policybazaar.com

                              I have renew my two wheeler policy on 16th september 2018 via upi id but not it is updated and i don't get new policy from your end. My payment has been deducted from account.

                              I have send you email 3 times but still i am not getting in single reply on that nor they called my back, not giving single reply on whats app service.

                              Please resolve my issue as early as possible.
                              Policy Bazaar customer support has been notified about the posted complaint.
                              I am getting hell of calls from Policy bazaar they told me that you have searched at policy bazaar
                              I was comparing car insurance in july .

                              but till now they are asking me which policy you have .I told that I can't tell you
                              but they are calling regularly
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                                B
                                Bhoopendra Niranjan
                                from Etawah, Uttar Pradesh
                                Sep 18, 2018
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                                Address: 208011
                                Website: [email protected]

                                My name is Bhoopendra kumar Niranjan.I have car insurance in policy bazaar it's CEO:-Yashish Dahiya, CFO:- Alok Bansal, Founder:-Avaneesh Nirjar, Yashish Dahiya, Alok Bansal my Policy No - 211200/31/2018/129964 Vehicle No -UP78DH4572.The accident of my car was in 8 January-18 after which I demanded claim to policy bazaar and all document email in policy bazaar in month of May-18 and hard copy handover to surveyor ( Anil jauhri )which is want by policy bazaar and than May to September i was communicate the customer care Executives ( Mohd Hussan, Mr.Abhishek, Mr.Rraveen Mathur ) on customer care number:[protected] of policy bazaar but my claim not refund in my account and every communication customer care executor say your claim in under process please wait.and customer care executor say My case handle by Anjali Rastogi my claim amount 81000 approx is approve on[protected] and in 10 days is credit in your account.and after 3 days i call again policy bazaar than Executive confirm your claim cancel not approve this is wrong information that your claim approve it's rejected. Would like to request you please refund my claim.
                                Policy Bazaar customer support has been notified about the posted complaint.
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                                  R
                                  Ramanvineet107
                                  from Agra, Uttar Pradesh
                                  Sep 17, 2018
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                                  car insurance claim

                                  Address: Karnal, Haryana, 132001
                                  Website: policybazaar

                                  Dear team,

                                  I am very very disappointed with services of policybazaar. My car claim is pending since 8th august 2018 against policy no-[protected] united india insurance amounting rs 69885 plus surveyor fees of rs 4150/ total=74035/ (Seventy four thousand and thirty five rupees only) but no is reverting to me and asking for more time. Why u have made tie up with united india insurance if they dont listen to you. Talk...
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                                  J
                                  jeyavet
                                  from Chennai, Tamil Nadu
                                  Sep 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi
                                  Website: Policybazar.com

                                  Sir,
                                  For last few months, i am regularly getting calls from policy bazar persons as if i am looking for term plan. I have not accessed their website. I have informed the sales persons also to delete my details if any two weeks ago. But even yesterday was getting sms. Today multiple calls. Even asked one pavithra pw 08109 to provide such details of removal through mail. Ref. 79921865. Still getting calls from them. It is annoying. Please remove my contact details from your websites.
                                  Oct 20, 2018
                                  Complaint marked as Resolved 
                                  Policy Bazaar customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2018
                                  Policy Bazaar Customer Care's response
                                  Dear Jeya,

                                  Greetings from Policy Bazaar.com!

                                  We would like to offer our deepest apologies for the unpleasant experience you had to go through.

                                  Please be informed that we have blocked your communication from our end.

                                  Further, you won't be receiving any calls from our end.

                                  Thanks & Regards,
                                  Sameer Sharma
                                  PolicyBazaar.com
                                  Policy bazar services are fraud. Don't buy motor insurance from their. Go for offline insurance. Policy bazar insurance provided just loot the people.
                                  When individual apply for claim ask query about the CCE of policy bazar they disconnected the call.
                                  Worst service provider Policy Bazar.
                                  Lootere!!!
                                  Myself Manoj Sontakke. I have not received amount of claim from last 2 months.
                                  My details are as follows
                                  Name: Manoj sontakke
                                  File No: D4674
                                  Policy no:[protected]

                                  I have received fake commitments from Policy bazaar executives.

                                  Please give me claim settlements urgently
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                                    Toshaan Saini
                                    from New Delhi, Delhi
                                    Sep 15, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi
                                    Website: www.policybazaar.com

                                    It has been almost 2 months since i purchased the policy through policy bazaar on the 12th of july and i cancelled it and asked for the refund before the policy got validated that is 16th of july. I was told to provide them with the other new policy i bought and then they asked me for the previous years policy, i provided them with all of it on time.

                                    As promised by them, their team told me they’ll give me refund in 7-10 working days and now it’s been more than two months. Earlier on people still came on the phone when i called them and i’ve addressed my problem several times but there hasn’t been any support at all.

                                    Now lately since a month, everytime i call them, my call keeps on ringing on their toll free number of already paid services (‭[protected]‬) and no body answers the phone.

                                    Are they willing to thug me over ₹83, 000 rupees or refund my money otherwise should i go to the court and which i will with a massive claim resulting in their companies reputation going down. I will bring them down in the consumer court if these guys do not give me my refund, this is my basic right which i’m asking you all for.
                                    Oct 16, 2018
                                    Complaint marked as Resolved 
                                    Policy Bazaar customer support has been notified about the posted complaint.
                                    Sep 15, 2018
                                    Updated by Toshaan Saini
                                    Mr. Naveen Kumar at policy bazaar knows of my case. He has received many emails from me but responds with the default emails only.
                                    Verified Support
                                    Sep 15, 2018
                                    Policy Bazaar Customer Care's response
                                    Dear Team,

                                    Please share customer's registered details with us as we are unable to retrieve any information with the name provided.

                                    Regards,
                                    Neha Arora
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                                      Nitin Mendiratta
                                      from Jabalpur, Madhya Pradesh
                                      Sep 13, 2018
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                                      Address: Jaipur, Rajasthan, 302025

                                      I opted for the universal sompo car insurance policy for the vehicle no ch01bb8096 on 25th aug'18 and till today no update on the policy inspite of self inspection & payment done. Customer care replies due to technical glitch we cannot answer you please give 2 days time. But no concrete answer. I am really unaware that after making the payment my vehicle is insured or not??? If not then who will be responsible if anything happens??? Universal sompo or policy bazaar???
                                      Policy Bazaar customer support has been notified about the posted complaint.
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