Policy Bazaar Complaints & Reviews

Her name is rushali jain one of your healthcare product counsellors. I just compare the health insurance on your website on 28th august (I guess) and as per the process, i just received a call from her on the very next day. After explaining to me the whole process, she just forced me to buy the policy. I just said her to talk to her after two days. But due to some problem, i was unable to talk to her. When i received the call, she ended up with a rude tone. Seriously guys, is this a way to talk to the customers. Are you always forcing your clients to buy the policy immediately?

On 5/9/2018 insured a two wheeler comprehensive policy near about 10.00am, but i didnt get policy soft copy untill now.It was showing some error, but price was deducted and procedure was completed.This is message after deduction;
Thank you for using your SBI Debit Card for a purchase worth Rs1122.0 on POS AXIS BANK LIMIT at Bajaj Allianz General txn# 156129.
Need reply soon.
Bike Reg.MH34AN2058

Hi i am totally upset by the response from united india insurance car policy i had taken - policy no.[protected]. I have raised the claim 30 days back i have not received any response. It has been a routine mails i had been sending continuously to the customer care team o[censored]nited india insurance everything in vein.
I request policy bazaar team to actually look into this case and revert back on the actual issue why this is not being attended. If any further response is not received, i should be going to consumer court

I received many calls from policy bazaar.com last month and took two policies like A Term policy INR 811 per month (Canara, HSBC & OBC) and a Health Policy INR 8114 per year (Universal Sompo), but all of a sudden I got my Qatar (gulf ) visa recrntly and requesting policy bazaar to cancel both of policies since last Monday but nobody is reaooNding properly. I even sent all those required documents like my account details etc but didn't get any status about my refund.

This company is fraud and just the mediator who makes money by selling policies. They don't even about after sale services. I have bought a car policy through them unfortunately got an accident thereafter filed for claim tried calling here many times but no assistance or even a call back from them i never got from them. And just because i have purchased policy from them i was not able to get in contact with the company properly because it...

Health policy was availed on zero cost emi. Subsequently the policy was rejected by the insurer.

The money was returned with inappropriate deductions for which none of the officials are answering even after vigorous follow ups.

Simultaneously the monthly deduction is activated, for which bank is charging interest, where as the policy is also rejected.

One of worst agent i have spoken today, fist they will ask to check web site after that they will call you every day multiple times for irritating you. I suggest this portal has to banned or telecommunication department should take complaint against these guy. Now i am really missing true caller where all those contact are marked as spanlm nad blocked

I have been getting 2-3 calls everyday from policy bazaar regarding some lead they have got. Eventhough i have not visited their site in the last 4-5 months...

I have been telling them continously that do no call me i am not looking for any policy. But still a new person calls every working day.

And if i tell them that i will file a complaint, their shameless representatives say that okie you file the complaint.

Not sure how to get these calls blocked.

Namita
[protected]

I have made an online payment of rs.6751/- on 26 august 2018 for renewal of my car insurance
Now they are harassing me to upload the video of my car again and again
How can i keep on uploading the video again and again
It’s a trick to not issue the policy
Also they are not refunding my money paid them if they are unable to issue the car insurance
I am very harassed

I had purchased two wheeler policy on 26 august on payment page it was confirmed and i received message from my bank also
After that next page was just buffering for next 10 minutes and not received policy.
Call on policy bazaar number they said will receive policy details in next 24 hour
But still not received and policy nor they are answering my calls.
Thank you

Purchased two wheeler policy no.[protected] in february, 2018. I sold my vehicle to other person and immediately after getting new rc from rto after ownership transfer i submitted case for endorsement of new owners name in this policy. But unfortunately till date policybazaar is unable to provide the endorsed policy in a span of about 7 months despite depositing all the required documents and balance amount.
It seems they sell fraud policies and they are simply cheating with customers.
In general ownership transfer takes hardly 15 minutes in vehicle insurance policies which are issued from local insurance offices. But policybazaar is focused on just selling policies and afterwards very poor customer care. Called hundreds of times on customer care but every time got the same hopeles reply.
Very bad experience.

Hi,

Product: royal sundaram - lifeline supreme
Application no: pc04493640

There is lot of inconsistency in the information provided during the policy enrollment and the reality that i am facing now. I was told that medical test can be done at home and a clinic visit is not needed. But later we were repeatedly asked to visit clinic. We got the medicals done yesterday 08/24 morning 08:00am at rainbow diagnostics,...

Had visited policybazzar site to do a comparison on term plans, my mistake gave my number on the field, but even though i didnt accept the call me option, and i'm registered in full "do not disturb" category, im receieving 15-20 calls from policy bazaar telecallers and even after telling them i'm not interested, they just dont give up... God knows how many numberes and callers these guys have???

Trai pls do something about these kind of practices/organbizations who do not respect the privacy of individuals.

Dear all,

I have purchased sip on 23 june 2018 of rs. 3500/- from policy bazaar, but still sip is not processed and amount has not credited in my account. I am following from last 25 days. I have already given my account statement and marked mail to policy bazaar team. They all are saying to me from last 25 days money will credit today or in 24 hours. I want my money back. Request to all of you kindly refund my money. Ticket no. 14185

I had bought a travel insurance from policy bazzar for my travel to canada on 21st jun 2018. However my travel was postponed so i asked for cancellation on 27th jun 2018 with email sent to team and a telephonic communication and i was told 250 rs plus gst will be deducted. When i did not see any refund happening i enquired on 2- jul-2018 to which i got to know that they have not processed my cancellation and told me that since now the policy is in inforce there will be more deduction happening. Finally on 19th jul i received email stating the refund is processed with 4281 rs. Which means a lot more than what i was told has been deducted. I still havent received this amount and i informed them again on 15th aug, still there is no update on this. I need to get full amount refunded from them as there was not fault from me.

I have an ameo car for which i purchased a policy from oriental insurance company through policy bazar. my car policy number is 211200/31/2018/151453. i got an accident for which i filed insurance claim at Volkswagon Dehradun. they are saying that you have to pay in advance and your policy is not cashless becuase you purchased your policy from policy bazar.
please do the needful
Dr Upender Kumar
mob no [protected]

Dear Concerned
My Policy Ref No: 75928725 for motor insurance. I have transferred Rs 8361 on 4th August from my credit card. I was in hurry to get my car insured because i need to attend meeting at Chandigarh next day. So i selected policy Bazar for first time. After money transaction their call centre boy told me to upload video of car as per specification. And i did that also. Post that four times they have rejected my video. Whenever they call me i ask them if it is troublsome to you people kindly refund my money. Whenever i ask them regarding my money back their executives disconnect phone. I am very harrased because of them. I know i have made that video as per best i can do. I am driving car daily without get it insured please help me.

Sachin Malhotra

Representative of policy bazar mr. Ashish contacted me on[protected] on basis of my enquiry of term insurance with icici pru. Mr. Ashish has logged in all my details after getting all the particulars on mobile and the application no. With icici pru is ob09634748. He quoted me that initially i have to pay rs.2491- as a first month premium for 1 crore insurance and after the medical clearance you can change your plan of payment as half yearly & you have to pay rs.14800- (Half yearly) and the claim is lump sum payable to the nominee in case of any mishappening to the insurer. Today i have gone through the medical. I got call from representative of icici pru whom i have contacted earlier. I am shocked to hear from him that my insurance claim payable is monthly basis to be payable in ten 10 years to the nominee in case of any mishappening. I do not know whether icici pru's local team is misguiding me or the policy bazar's representative misguided me. Kindly check the status & convert the plan with icici as quoted to me. I will pay the balance 5 months premium immediately after getting the medical clearance.

Hi - Policy Bazaar is an online portal where we can go and check for quotes. If required we will go ahead and purchase in the portal. But off late, on anytime I visit the portal, your team starts calling multiple times a day. Is this the way you run your business. where is the privacy policy to ask you guys not to call us anymore. If required we will go and browse for information in the portal. Can you please check and ensure that I dont...

My issue is long pending with policy bazaar wrt refund against apollo munich health policy bought on 3rd june, 2018, which was suo motu cancelled by the company on the pretext that previous year health policy soft copy was not provided by me for portability from max bupa to apollo. (This was because i didn't receive any mail nor they called me even once to ask for previous year policy copy and when they can call me hundred times a day for selling a new policy, could not they call me once to confirm with the documentation?). There is lackadaisical attitude and negligence, no proactiveness was shown as was done during the sale. After sale they completely turned blind eye. For long they didn't even confirm me that my policy was even issued.
After a couple of days i called to enquire for the policy copy and then i got to know that they have not even issued me policy & infact they have cancelled it. My money amounting rs 7218 paid for apollo policy was hanging on fire.
Later after they said to renew my old policy, it was renewed back to max bupa and at the time of renewal i double checked if i am getting iho one year free membership then only i will buy from policy bazaar otherwise i have no interest and the executive had confirmed me on the same.

So far now neither iho membership is to my avail nor i am refunded my legitimate refund. Despite incessantly mailing and calling i am not getting any response from the executive department. They are highly obdurate in transferring the calls to seniors in the management nor they provide authentic information. Last week i was told that my refund is initiated and i will get it back in 3 days but now more than a week has lapsed and i have not received my money so far. The executive always make fig leaf excuses and cheat customers.

Highly disappointed!!!

Hereafter not looking forward to continue any relation with policy bazaar nor will advise among kith and kins rather negative market through mouth of words regarding such malaise practice of policy bazaar and it's unfriendly behaviour towards customer.