Policy Bazaar Complaints & Reviews

The worst experience of my entire life with policy bazzar as i have used it for the first time following problem still persisting :
1. Policy issued on wrong vehicle number
2. Following up for correction since 15 days
3. Ended with cancellation request for the same policy
4. An fbi level investigation going on since 10 days.
5. Zero level of commitment.
6. Lack o[censored]nderstanding between policy bazaar and insurance companies
7. Executive put you on hold for 15 min and talk for 30 seconds after that and that too without any solution.
8. They try to make u linger on from monday to friday then holiday comes and the same loop starts from next monday.

I was already having a policy from star health family optima insurance since last 6 years which was acting good for me but policybazaar sales representative convinced me that the star health policy is not good and i shall migrate to religare health insurance policy, so initiated the procedure for insurance portability from star health to religare.
I bought the religare health insurance policy online from policybazaar website and paid premium for 3 years in advance online for which i got the soft copy of the policy as well from religare's end; hope this must on successful payment only.
But after about 2 weeks later religare informed me that they are cancelling my policy because they have not received the payment. How is this possible if they send the soft copy of the policy already, the amount is also debited from my bank sbi account and no refund is received if the transaction would have been cancelled.
This is really a carelessness from policybazaar team if they are acting as an intermediary or insurance agents for end customers to buy the policies. They don't provide any good service post sales. I got a few calls from policy bazaar from different people and all the time i got the response that they are following up with religare team on the same issue. It's been almost 4 weeks now since i have paid my premium.
My star health policy premium due date is also lapsed and the religare policy is also cancelled so now i don't have any health policy in my hand for now. I should not not believed on policy bazaar sales team and should have continued with star health insurance; atleast my family would have been insured now.

You sell me Star Health policy
Star Health services too poor. thats a fraud company .Don't go with star company. mene 13 aug ko star ki health policy purchase ki but itni baar contact karne par bhi 25 din mein pocily ki Hard copy nahi mili..jab yeh company 1 month mein Policy ki Hard copy nahi bhej sakti tho yeh claim kya process kare gye..
Dont waste time with Star Health Insurance
Policy Bazaar services also too poor.
No body next time faith on policy bazaar.
I complaint against policy bazaar in consumor court.

Varinder Bansal
[protected]

Her name is rushali jain one of your healthcare product counsellors. I just compare the health insurance on your website on 28th august (I guess) and as per the process, i just received a call from her on the very next day. After explaining to me the whole process, she just forced me to buy the policy. I just said her to talk to her after two days. But due to some problem, i was unable to talk to her. When i received the call, she ended up with a rude tone. Seriously guys, is this a way to talk to the customers. Are you always forcing your clients to buy the policy immediately?

On 5/9/2018 insured a two wheeler comprehensive policy near about 10.00am, but i didnt get policy soft copy untill now.It was showing some error, but price was deducted and procedure was completed.This is message after deduction;
Thank you for using your SBI Debit Card for a purchase worth Rs1122.0 on POS AXIS BANK LIMIT at Bajaj Allianz General txn# 156129.
Need reply soon.
Bike Reg.MH34AN2058

Hi i am totally upset by the response from united india insurance car policy i had taken - policy no.[protected]. I have raised the claim 30 days back i have not received any response. It has been a routine mails i had been sending continuously to the customer care team o[censored]nited india insurance everything in vein.
I request policy bazaar team to actually look into this case and revert back on the actual issue why this is not being attended. If any further response is not received, i should be going to consumer court

I received many calls from policy bazaar.com last month and took two policies like A Term policy INR 811 per month (Canara, HSBC & OBC) and a Health Policy INR 8114 per year (Universal Sompo), but all of a sudden I got my Qatar (gulf ) visa recrntly and requesting policy bazaar to cancel both of policies since last Monday but nobody is reaooNding properly. I even sent all those required documents like my account details etc but didn't get any status about my refund.

This company is fraud and just the mediator who makes money by selling policies. They don't even about after sale services. I have bought a car policy through them unfortunately got an accident thereafter filed for claim tried calling here many times but no assistance or even a call back from them i never got from them. And just because i have purchased policy from them i was not able to get in contact with the company properly because it was issued from delhi branch and i was sitting in m. P. And finally my claim has been closed by insurance company without any settlement and when i called back at policy bazaar regarding this again they have nothing to help me out in this. They are really cheaters frauds who just sale you policies very easily and once you get in their trap they make your life hell. They are responsible of my total loss of 90k money and who knows that they would be getting some extra money from insurance companies to misguide the people in this way. I will never recommend any one to use there service and definitely will go to consumer court for this if possible.

Health policy was availed on zero cost emi. Subsequently the policy was rejected by the insurer.

The money was returned with inappropriate deductions for which none of the officials are answering even after vigorous follow ups.

Simultaneously the monthly deduction is activated, for which bank is charging interest, where as the policy is also rejected.

One of worst agent i have spoken today, fist they will ask to check web site after that they will call you every day multiple times for irritating you. I suggest this portal has to banned or telecommunication department should take complaint against these guy. Now i am really missing true caller where all those contact are marked as spanlm nad blocked

I have been getting 2-3 calls everyday from policy bazaar regarding some lead they have got. Eventhough i have not visited their site in the last 4-5 months...

I have been telling them continously that do no call me i am not looking for any policy. But still a new person calls every working day.

And if i tell them that i will file a complaint, their shameless representatives say that okie you file the complaint.

Not sure how to get these calls blocked.

Namita
[protected]

I have made an online payment of rs.6751/- on 26 august 2018 for renewal of my car insurance
Now they are harassing me to upload the video of my car again and again
How can i keep on uploading the video again and again
It’s a trick to not issue the policy
Also they are not refunding my money paid them if they are unable to issue the car insurance
I am very harassed

I had purchased two wheeler policy on 26 august on payment page it was confirmed and i received message from my bank also
After that next page was just buffering for next 10 minutes and not received policy.
Call on policy bazaar number they said will receive policy details in next 24 hour
But still not received and policy nor they are answering my calls.
Thank you

Purchased two wheeler policy no.[protected] in february, 2018. I sold my vehicle to other person and immediately after getting new rc from rto after ownership transfer i submitted case for endorsement of new owners name in this policy. But unfortunately till date policybazaar is unable to provide the endorsed policy in a span of about 7 months despite depositing all the required documents and balance amount.
It seems they sell fraud policies and they are simply cheating with customers.
In general ownership transfer takes hardly 15 minutes in vehicle insurance policies which are issued from local insurance offices. But policybazaar is focused on just selling policies and afterwards very poor customer care. Called hundreds of times on customer care but every time got the same hopeles reply.
Very bad experience.

Had visited policybazzar site to do a comparison on term plans, my mistake gave my number on the field, but even though i didnt accept the call me option, and i'm registered in full "do not disturb" category, im receieving 15-20 calls from policy bazaar telecallers and even after telling them i'm not interested, they just dont give up... God knows how many numberes and callers these guys have???

Trai pls do something about these kind of practices/organbizations who do not respect the privacy of individuals.

Dear all,

I have purchased sip on 23 june 2018 of rs. 3500/- from policy bazaar, but still sip is not processed and amount has not credited in my account. I am following from last 25 days. I have already given my account statement and marked mail to policy bazaar team. They all are saying to me from last 25 days money will credit today or in 24 hours. I want my money back. Request to all of you kindly refund my money. Ticket no. 14185

I had bought a travel insurance from policy bazzar for my travel to canada on 21st jun 2018. However my travel was postponed so i asked for cancellation on 27th jun 2018 with email sent to team and a telephonic communication and i was told 250 rs plus gst will be deducted. When i did not see any refund happening i enquired on 2- jul-2018 to which i got to know that they have not processed my cancellation and told me that since now the policy is in inforce there will be more deduction happening. Finally on 19th jul i received email stating the refund is processed with 4281 rs. Which means a lot more than what i was told has been deducted. I still havent received this amount and i informed them again on 15th aug, still there is no update on this. I need to get full amount refunded from them as there was not fault from me.

I have an ameo car for which i purchased a policy from oriental insurance company through policy bazar. my car policy number is 211200/31/2018/151453. i got an accident for which i filed insurance claim at Volkswagon Dehradun. they are saying that you have to pay in advance and your policy is not cashless becuase you purchased your policy from policy bazar.
please do the needful
Dr Upender Kumar
mob no [protected]

Dear Concerned
My Policy Ref No: 75928725 for motor insurance. I have transferred Rs 8361 on 4th August from my credit card. I was in hurry to get my car insured because i need to attend meeting at Chandigarh next day. So i selected policy Bazar for first time. After money transaction their call centre boy told me to upload video of car as per specification. And i did that also. Post that four times they have rejected my video. Whenever they call me i ask them if it is troublsome to you people kindly refund my money. Whenever i ask them regarding my money back their executives disconnect phone. I am very harrased because of them. I know i have made that video as per best i can do. I am driving car daily without get it insured please help me.

Sachin Malhotra

Representative of policy bazar mr. Ashish contacted me on[protected] on basis of my enquiry of term insurance with icici pru. Mr. Ashish has logged in all my details after getting all the particulars on mobile and the application no. With icici pru is ob09634748. He quoted me that initially i have to pay rs.2491- as a first month premium for 1 crore insurance and after the medical clearance you can change your plan of payment as half yearly & you have to pay rs.14800- (Half yearly) and the claim is lump sum payable to the nominee in case of any mishappening to the insurer. Today i have gone through the medical. I got call from representative of icici pru whom i have contacted earlier. I am shocked to hear from him that my insurance claim payable is monthly basis to be payable in ten 10 years to the nominee in case of any mishappening. I do not know whether icici pru's local team is misguiding me or the policy bazar's representative misguided me. Kindly check the status & convert the plan with icici as quoted to me. I will pay the balance 5 months premium immediately after getting the medical clearance.