Policy Bazaar Complaints & Reviews

I requested policy bazaar for an insurance policy of hdfc-ergo for my vehicle online on 14.06.2018 and their representative mr. Anup kumar sharma (Pw03771) attended me. He asked me all the details about my vehicle, its earlier policy details etc. And when provided, he sent me a payment link as under to make the payment of rs. 11, 500/-:

Payment link -http://car.policybazaar.com/summary?enquiryId=NjIxODE4NjQ&frame=true"ecj=re...⇄

He told me that as soon as i pay, the policy papers will be mailed to me on my registered e-mail id. I made the payment through net-banking and within seconds the amount was deducted from my account, but the policy was not received. So, i called him on the given number, but to no avail, he showed his helplessness and informed me that the payment was not received by them, hence policy cannot be issued.

I waited for three days, informed my banker too, but neither i received my policy nor the refund. Hence, you are requested to look into the matter personally so that either the policy is issued or if not, i get my refund.

Please note if i do not get either of them, i will have to seek legal assistance in the matter and have to take legal action against the culprit whosoever he is.

Ruhi
Email: [protected]@gmail.com
Mobile no.[protected]

Dear sir /madam,
I was trying purchase two wheeler policy on 11/06/2018. When i was payment to policy bazaar then he revert me that your payment is not successful but 1166/-rs deducted amount in my account [protected], bank of baroda, a/c holder "sunil" so kindly i request to you please reverse my amount in my a/c as soon as possible.
Thanks
Sunil
A/c no [protected]
Bank of baroda
Indirapuram abhay khand -2nd branch.
Mobile no:[protected], [protected]

I had purchased a term life insurance through policy bazar on 31st may. They filled wrong details in my proposal form.in spite of after constant follow up, they never corrected the same. I have requested for cancellation since last 2 weeks, yet no action has been taken. I get harassed by call center employees constantly asking why i haven't filled proposal form. Timeline for cancellation of policy is not addressed. Every time i have to provide an update for cancellation. It seems like my money is lost now. Now i get missed calls and an it is followed up immediately by a couldn't reach text. This is mental harassment.

Dear sir,

I have bought a policy no.[protected]Hdfc life click 2 invest-
Ulip plan) by policy bazaar. This policy give by miss neha shram
Pw 07111, and proses by yukati sharma bpw08501.
Now my phone is blocked by you. When i try by another phone you are
Pick my phone. So i have decided.
I will drop a compliant on policy bazaar in irda. Second fir in
Police station, third drop a mail to high authority.

My first visit on policy bazaar very bad with bad experience.

Regards
Vijay singh
[protected]

Hi team,

Initially policy bazaar's executives were calling very frequently for my car insurance and we're asking for payment before inspection of vehicle.

I made the online payment, however they rejected insurance basis on some minor dents on my car.

Pls let me know can they take full payment without any inspection.

Now i requested for call from their manager, none of them calling me back. Also i don't think so they will return my amount easily.

They should change the policy of taking money first then inspection. Ideally inspection should be made first.

Kindly take appropriate action.

Regards,
Amit singh

I have booked a policy with policy bazaar which was rejected by the insurance company bhartiya axa, but even after 5 month of rejection i haven't received my refund i haven't contacting with the company for four months but i haven't received my refund just they provide false claim that they are looking for refund.
Details my policy was rejected on 10 feb 2018.

I purchased a policy of hdfcargo for my mother but i have not received any call for the medical even after 10 days of policy... They were keep on repeating that please wait for 1 more day.. after frustrating i asked for refund which has not been initiated after 3 days.. i called the customer care number they were keep on saying that you will recieve a call back within 30 mins but here too i have not received any call.. such a crap service.. such a low level customer service...

I've purchased a bike insurance policy, however while making the payment the page gave me an error and the amount has been deducted. Please refund me the charges or please help me with the insurance soft copy.

Hi, 69786879 is the reference no. For payment initiated on policybazaar.com. You can reach us on [protected] in case of any concern.

Thanks for paying rs.1, 440.00 from a/c xxxx4594 to paytmpolicybazaar via netbanking. Enjoy this offer!

Pissed off with too many calls from policy bazar. Before they were calling 3-4 times a day. And some time at around 10 at nihgt. But this time they have crossed all the limit yeterday night at 12:01 even they were calling from the number.

+91-[protected]

—

I have raised a coplaint with their support to block all the calls from their side. This is not acceptable.

Dear sir/madam,
I have received calls from policy bazaar on daily basis even i have dndon my number, they did not checked dsn status before calling,
In last 3 days i have received more then 8 calls.
I have told their team to remove my number from their data base but they did not remove it.
Request please do needful action. Let me know if you need anything from me.
Thank you.

Almost 2+ month passed but still, i have received mail due to system problem we are unable to share policy copy... Shame on these guys... Just cheating people.. Its big fraud company... I request all do't buy policy from these site... Its just headache... Instead buy directly from agent... Although it takes time... But no any future trouble... I buy it from policy bazar for time saving.. But since from 2 month i am wasting time for such stupid think...

I purchased one health policy of where policy bazaar team promise to give one 5000/- opd insurance free but not yet received.

I have complained via # pb11460610, #pb4742556 on dated[protected]
And # pb62251011 & pb66443001 dated[protected]. But no one responding

I m also going to lodge a complain to grievance team and consumer form

Regards
Navin kumar paswan
[protected]

We have insured our car i20 active on 25th may 2018 my mob no ([protected]), but we have not received any copy of insurance, our amount of rs 3496/ has been deducted from our account & there is no positive reply from the policy baazar team, whenever we are trying to enquire there is no response from the same or they are keep on telling us that go and enquire in your bank

Hi,

My name is anurag joshi. I want to register a complaint against policy bazaar for their continuous harassment, no response and not resolving my problem since last 2 months. I have called them, emailed them and now they are not even responding.

Series of events

1-i was sold a policy from akash keshav of your company for cigna health ttk in the month of april and i was given attractive offers to purchase this policy for my mother. He told me it will cost around 24k and later realize that the cost is around 27k. To provide additional benefit, he offered me 7k of the voucher every year for next 3 years from health assure which i can utilise in the bunch as well.

2- i have been calling from last 3 weeks to understand how to utilize the benefit, however, everyone has failed to provide the procedure and strangely they kept on the passing me from one department to another department. I have been talking to kavita and have failed to understand her she kept on checking with senior/ team and other employees and assured me a callback but they never came. The strangest thing here is that there is no complaint number i can raise on call and in a serious breach of trust they have not been mentioning my problem in the log.

3-i somehow, found out the way and contacted the health assured team and to my surprise, they tell me the voucher is for only 6.5k not 7k as informed by akash. Furthermore, after visiting the doctor, we were advised few tests mentioned below. When i requested the test, they tell me that it's beyond my credit limits as it was costing around 7-8k and my limit is only 6k after deducting the doctor's appointment.

4- i checked the price of the test from the same lab they are referring us and was shocked to learn that it cost only 3k for all the test including additional test. When i confronted the health assured team, they were failed to provide me a proper explanation and sent me back to policy bazaar and when i contacted policy bazaar they passed the buck to health assured. I later realized that it is nothing but a serious fraud is going on in both the companies and prima facie looks like a hand in gloves.

5. I have talked to the customer care of policy bazaar and now they are not even responding. This person name pankaj sharma has been writing me that they are unable to establish a connection with me despite saying that they can respond to email as well.

Below are the tests from ha credit vs an advertisement from yesterday's hindu paper. You can check and decide for yourself. This is nothing but exploiting the customers just because they have bought a health insurance from you guys.
1 credit =650 rs
Total credit for the tests are 10.15= 7k approx

Test credits as per health assure
Vitamin b-12 2.7
Lipid profile 2.4
Thyroid profile 1.15
Random blood sugar 0.25
Cbc 0.6
Rua 0.45
Kft 3.6

My expectation

1- a complaint number has to be given to every customer to keep a track of his complaint.
2- either you shall charge me vouchers worth 3k for the test or i shall get it from the market and you reimburse me for it.
3- i shall see 30 credits in my accounts as provided by the sales team.
4-calls on already purchased number drops 4 out of 5 times, this needs to be resolved as well.
5- i want a team who is committed to their promises and expecting all the credits+action against those who did not do their job honestly.

Thanks

I was surfing for health insurances & got a call from the executive, i asked him all the queries & said that i am interested in buying the policy but will make the payment within 2-3 days. Listening to this the executive made an argument & hung up the call without any reply from me. Is this the way you provide customer care.
The executive name is irshad alam.

I am kaif aslam writing this letter to you to grab your attention to the unsettled issue of my insurance claim. I have done insurance of my car form you (Policy bazaar) with united india insurance company ltd. My car met with an accident.
When the accident took place. I immediately contact the customer support and gone through my insurance paper and came to know that. I can get a claim and done one report and they replied me that they will contact me with reference to the insurance and will send the surveyor to survey or check this issue form the company as soon as possible.
Now, this is to inform you that they have not yet send any surveyor. I requested and called them so many time (About 20-25 times) multiple excuse and reasons me like every time they told me will send a surveyor by tomorrow or inspection to be done by tomorrow not concrete resolution to the issue.
I am totally disappointed with your service. It has been really frustrating and mentally harassment to customer.
Now, i humbly request to you to see what the matter and do action at the earliest. If can't i make a legal action because i have all the recordings to complaint in consumer forum against your company.

Thanks
Kaif aslam
[protected]

With reference i am exist customer of policy bazaar and yesterday i was checking another policy on your site and usually there are some formalities to fill some option as well as mobile no. To be accessed.

I could have clearly mentioned for don't call me at comment box.

But today morning at 11:09 am i received an call from policy bazaar from this no. [protected],

I said him, i was just checking and already mention don't call.

Then he replied as "to sidhe bolna nahin leni,... Bakwaas kar raha hain"

I request you to please improve the basic need to well behave towards your customers.

Don't formalities but we'll manner way.
Regards.

. I am brought my health policy from policy bazaar. My baby was born on dt. 31/03/2017. My son name is aayansh agrawal. So please add my baby to above policy number. Please sir issue a health smart like issue to us. Renewal policy number is p/700002/01/2018/039526. I also attached paedactric doctor certificate. So please add my baby to my star health policy. My mobile number is [protected]. My email id is [protected]@gmail.com. I aslo submit baby addition form.

Dnt buy any policy from policy bazar. I pay full payment for my health insurance and according to rule the send me my policy soft copy but they don't send me any kind of soft copy and i daily cl to customer support but they also dnt give me good response. Day by day they promise me that he willy giving me soft copy of my policy.

Plz do need full help as soon as possible

Respected sir,

My self anil sakarvadiya i am from rajkot (Gujrat)

Six month ago, i had a bait call from reliance capital mr. Sandip patil (Mo.[protected], he told me to purchage a life insurance policy if you purchage policy reliance capital give 0% roi (Rate of interest) loan sanction within max to max 20 days.

Sandipbhai patil went on guarding me at the phone and i then blinded him and at that point of time i bought 4 policies. At that time, me and my family had a need a money. Now this great man is cheating on me. Please i heartly request to you for help me. It is absolutely necessary

Now, the great man, sandipbhai patil or reliance capital has not given me loan in any of these days, and by the date of the present, those people still give me different time to give for loan sanction date. Always he will give me trust about loan amount sanction in call done with in 2-3 days. (I have also attached call recording for proof)

I think this is going wrong with me
So please help me on this matter
All details i have enclosed in detail mail below you can check it feel free.
Which you can see,

I think sandipbhai patil has a broker of the below firm,

Broker no.1 (Bharti axa policy number[protected]
(Bharti axa policy number[protected]
Broker code :085064
Broker name :smc insurance brokers pvt ltd
Email id : [protected]@smcinsurance.com
Phone number :[protected]

Broker no.2
Hdfc life - policy no.19761609
Brocker name :s. B. Insurance brockers pvt. Ltd
Address : d 2 sector 3 noida uttar predesh, code : 00693604
License no: 230, contact deatils :[protected]

Brocker no.3
Future generali - policy no. 01391232
Broker name: s. B insurance brokers pvt. Ltd.
Code: 80128503
Contact deatils: [protected]

I was given him my all kyc deatils like pan number, date of birth, addhar number to provide policy bazar to book my appointment
Also he gave application form by mail for me,
Email id - [protected]@gmail.com

When bond paper is received in my address, i'am sent bond papers in another mail id : [protected]@gmail.com
He told me givan this e-mail id is a boss e-mail id. His great man name mr. Maheshwari narchal

In 10th november 2017
Give conformation in sms format, i have proof in my cell.
Sent message in my personal number -[protected]
Conformation is that...

From :

(1) dm-relcap

Dear anil bhai,

Do not share your approval no. Dlho6790lap in any agent side calls or any branch. Contact your d2c manager for further details.

Reliance capital

(2) dm-relcap

Dear customer, do not share your customer id, password, pin, otp or card details over phone or email, as someone may use it to withdraw money from your account.

Then after i purchased one by one all policy i m attached all soft copies in attachment.

Then after give me another loan amount conformation in same sms conformation.

From :
(3) dm-relcap

Dear anil bhai,

Congratulation's your loan amount i'e 32, 00, 000 has been approved at 0% roi, tax benefit and life cover upto 10 or 12 years. Keep your approval no. Dlho6790lap for future verification's.

Reliance capital

Then after i'll purchased all policy what he said and gave me last final conformation about my loan amount transfer in my saving account which i was purchased all policy

From :
(4) dm-relcap

Dear customer, you will receive a call from[protected],[protected] for verification of details mentioned in application no. T02314970 on your mobile no. [protected]-rc

I have also call records to talk about loan against policy from reliance capital with sandipbhai patil
And gave me call from verious number to talk about my personal deatils like bank deatils pan. Addhar number etc. To below numbers for verified my details.

In the below all are numbers from reliance capital

Reliance capital: abhishek
[protected]

Delhi reliance capital office no.[protected]

Verification numbers
[protected]

[protected]

[protected]

What's app number

[protected] (In this number i have also chat history to share my all personal deatils in what's app)

And if you do not understand anything then you have to inquire about any type of information, you can contact me at this mobile number and my e-mail id anytime...

If here i missing any deatils so please pardon me i will try to provide those deatils.

Thanking you i am waiting for your positive reply please help me, please help me

Best,
Anil sakarvadiya

Mo.[protected]

Attached file password is : 27111993