Policy Bazaar Complaints & Reviews

Policy bazaar is a fraud company.

Worst service experienced ever.

I bought a car insurance policy from policy bazaar and have uploaded the inspection video on pb inspect app. But still i get a call that my video has not been uploaded and my car inspection is pending. It has been 7 days and policy is not issued yet. Policy bazaar is providing a very worst service to the customer and making mock of the customer. I don't want to continue my application with policy bazaar. Please cancel my application and return my money. I will never recommend any one to take policy from policy bazaar. Its a fraud company.

I have taken a tata-aig private car policy through policy bazaar and concerned agent is babita bhatt, pw04631. After all negotiation, i have paid rs 37782/- online and the policy i received is completely is different. I have subsequently wriiten to [protected]@policybazaar.com twice on followings.

1) is it nil dep policy?
2) clause ta01 says paying of depreciated proportion of part value. So it is comprehensive policy and not auto secure-pearl policy. Please clarify
3) no mention on 100% cover on all part except tyres etc... By50%
4) one time repair on glass/plastic etc with no impact ncb

To my surprise i am not getting any reply after payment is over & repeated reminder. No one receives call at help line [protected]

The fact is i received a sub-standard policy against commitment of auto secure-pearl nil dep policy.

My name is fahad abbasi and i have renewed my religare policy with booking id 52544350 and application number 10871497 on 24th of october. I was informed that i will get the soft copy of my policy within 2 days of the renewal and the hard copy within 5-7 days. I am trying to coordinate for the same since 27th october 2017 but i am not getting the soft copy of my policy or any satisfactory answer.

The executive on 27th october told me that he/she will arrange a call back for me within half an hour but i didn't got a call from their side. I again called the help line but my call was transferred from one to another and later on disconnected after a long hold.

Today i again called to which mr. Pawan preet singh with employee id bpw05601 told me that he has arranged a call back and i will get a call within 10-15 minutes but neither any call nor any information came.

Its been 7 days that the payment has been done and no policy has been dispatched by policy bazaar and also they are least bothered to answer my queries as they are just transferring my calls from one department to another. Please do the needful asap.

I've purchased care insurance renewal from policy bazaar on 23rd october 2017 of oriental insurance (Zero dep), booking id no 53673401.
Despite several reminders and calls i'm not getting any response from policy bazaar.
Everytime their cc gives some excuses and tells policy copy will be delivered to my mail within 24 hrs. Its been more than 3 days and i cannot take out my car as previous policy is expired.
Pathetic service from policy bazaar. Don't purchase anything from them.

I had taken a 2 wheeler policy of iffco tokyo from policy bazaar.in spite of regular follow up i am still not able to make a changes in the policy or cancel the policy or take an alternate policy. Each time the customer service keeps on transferring the call from service department to sales department and vice versa. I am also not getting a proper response for my emails. Very poor support. Did i not expected this from policy bazaar. Need a right person to help me with the issue immediately. Please help asap.

Thanks and regard
Ashok joshi
[protected]

I have booked policy from your website on 24th Oct 2017 for my Maruti Swift car (DL8CAM7878) from TATA AIG. Amount (Rs.11802)has been deducted but I have not received the policy document. I have called customer care so many times, and every time they have done wrong commitment. I have already emailed the screenshots of payment transaction but still issue is unresolved. And poor policy bazaar team sending me my old policy again and again. They are not even able to understand that I have renewed it and paid the amount for new policy for the period of Oct 2017-18. They promise to arrange call back aur mail confirmation but nothing happened. They are a cheater website. Please don't do insurance from policy bazaar. They will eat your hard earned money.

Hi
My name is venkateswarlu
I paid two wheeler policy my vechile no ap28dn2689
Bajaj policy choose 03years third party first showing 1100 amout also i paid after one year applicable however
Wihout claims 1100/- bajaj policy
I request you to cancel this policy
I will choose another policy
I many times call policy bazzar toll free no but no one helped
Why you my time waste...
Plase cancel my policy
My mobile no [protected]

I purchased car policy on 16/10/2017 for my new car i20. As i had paid the entire money to policy bazaar for oriental insurance co ltd by credit card. Still i had not recd the policy or any information status regarding the policy. I had made several call to them but there is no body pick the phone or give false assurance to delivered the policy by mail at earliest.

My two wheeler licence payment done on 18/10/17, till now the policy copy not send to me. I tried to contact their executive several times, but only one I can connect as they replied their executives always busy. The only executive I talked to assured me on 21/10/17 that i must get my copy mailed by 12 am that very day. no copy mailed, in their site it showing payment done, but no policy issued.

Dear Sir,

On 6th September, 2017 I purchased a two wheeler insurance from site (https://www.policybazaar.com/) for my Motorbike Bajaj Avenger Street (150CC), Registration no. WB16AR2189 with Order number 50830610 for Insurer LVGI, but when I made a payment through Internet it showed that there is an error in the payment system an immediately I received an email from Policybazaar mentioning the same. But when I checked my Bank statement it showed me that Rs 1310.00 already got deducted against the purchase of my Policy.

I contacted my Bank and complained for a refund stating the email from your website. But after 15 days, my bank, SBI, confirmed that on 6th September, Policybazaar got the payment of Rs 1310 from my Bank, and they also gave me the transaction number which is IGABYVFFB3. Please see the screenshot what they have confirmed against my complain.

Now I am feeling extremely harassed by your website's operation on this, and want my money back ASAP. This was extremely shameful for a reputed company like you to treat customers like this. Your customer care already committed that they received the money on the said date as my bank already confirmed (A screenshot is attached for the confirmation about the money received byPpolicybazar). I mailed you so many time but didn't received a single mail from you about the issue. Please do what is necessary and return the money to my bank account (which was used to pay the policy amount of Rs 1310) as soon as possible.

Thanks & Regards,
Asmit Kumar
Kolkata
Mob: +[protected]

From last 20 days, i am chasing policy bazaar customer care to get my issue resolved. At the time of renewal of my car insurance, i provided previous year insurance along with rc but still due to policy bazaar staff's error, new policy i received carries incorrect registration date of the car. Correct registration date clearly mentioned on the rc (Registration certificate) provided at the time of renewal. From three weeks now, i am chasing policy bazaar customer service through emails and phone but not getting any solution. I also copied anjla (Senior director) @ "anjla. [protected]@policybazaar.com" thrice but no communication received from her as well. It seems my complaints are bouncing back. It is the worst experience i had with any online service i used till date. I paid the insurance fee in advance but when it comes to service policy bazaar is deaf.

Reference to above details, i requested to cancel my car policy offered by pb on 15-sep-2017 (Kotak mahidra) situation which occurred due to pb team's (Emp id. Pw03468) miscommunication and wrong commitements.

Requested pb to arrange refund of full amount of inr 15, 317 within 2 weeks as committed by your team (Ankitm)

But till time neither pb team assisted me not i have received my refund!!

I have several employees id no., sms, emails and call records who committed me wrong!

Also anjla dhir who said to be md of this organization not responsible for customer's any request.

I have faced very much pathetic service from pb whole team!

I am not able to attached docs which raised against subject line policy by pb since docs is in pdf format

Need your great assistance here please please please!

Simple, they will attend ur call quick i[censored]r going to be a new customer but after being a customer they will never mind u bcz they got what they want... One of the worst customer service i ever seen... I booked my car policy here but from the date still i didn't get my soft copy... I[censored] call them they will never respond to u properly... So i request everyone to never have any kind of deal with them, simply they will increase ur blood pressure... Their only concern is money... Cheater cheater

Sir,
I have purchase online two wheeler police having policy no. 211200/31/2018/85954 from policy bazaar, but when i received its soft copy there is wrong vehicle registration number i got i. E. Dl 09s ds 4917 and original is dl 09s bf 4917.
Therefore it is requested that necessary correction please make in the soft copy of two wheeler police and sent the rectify soft copy please.

With regards,
Manoj

I took term policy with the above ref id on spt'13-2017 and paid policy premium. I am of indian citizen working in saudi arabia from last one year. I took the policy last month when i came there for vacation. I have explained my case details to one of the officer & he suggested to go with tata aia insurance which myself also convinced. On 18th spt my medicals also completed. There after my problem started, as many of policy bazzar team asked same info again and again. I would have provided the info minimum 5 to 6 times to policy bazzar team. Then i traveled back for my job to saudi on spt'25. Now almost 35 days are over, no one responds properly to update my policy and i was keep on requesting to issue the policy at earliest.

Car details : 7seater maruti eeco petrol model with cng kit and a/c

Car insurance no resolution nor any update received so far,
Reg no should be mh-46-p-0688

And not mh-46-p0-688
So far i have registered complaint several times with following ticket no :
#pb26544612
#pb30476630
#pb54322551
#pb26426262
#pb26544612

No one had yet responded, and the person even responded had waited me for morely 10-12 minutes

I've purchased investment plan via policy bazaar and later i canceled it on the same day itself. The payment was done during the purchase of the plan. But still now, i ve not received any refund details regarding the cancelation.

I talked to few representatives in policy bazaar and they were talking like boss of me treating like am the beggar who is asking money with them. Telling it will take more than 12 working days to get my money back.

In this digital era of transactions why they need 12 working days.

I never gonna recommend anyone to policy bazaar to take a policy or insurance later you should be the one who regret of being purchased.

Please address this concern as soon as possible and let me know if you need any other information from me.

Application number is :[protected]
Plan bajaj allianz future gain

Thanks
Srijith

Hi,

I am not interested in your products. Your employees are constantly mailing/messaging/whatsapping. Today i received whatsapp messages. By what means is whatsapp an appropriate medium to reach out??

This is intrusive, close to the point of harassment. I insist that i don't receive any phone calls any more. Especially the messages on whatapp.

This horrible experience ensures that i won't refer the website to anybody. I wish to receive no further calls/messages from the company with immediate effect.

I had paid an amount of rs 1176/- towards renewal of my existing two wheeler policy from policy bazar online portal on 30th sep 2017. Till date i haven't received any policyor refund! Instead i am battling up with their customer care every day but they are providing fake assurance and fake detaills about refund. On 4 th of oct they gave me a written mail about refund within 7 working days but now the customer care team teling that till now refund not initiated till my policy in pending status. From agent level and supervisor level they are giving fake details and assurances. And 12th of oct i got a policy soft copy but its not for my vehicle. Policy bazar is giving worst customer service and as well as i need to get compensate for this issue.

On july 24th i made transaction of 1265 to tata aig via policy bazar for two wheeler insurance and that transaction was failure again on july 31st i made another transaction that was successful for my first transaction which was made on july 24th i did not get my refund amount. These people are saying same thing from 2 months that we are looking into it. Please take this one serious offence and take necessary action on this fraud guys.