Policy Bazaar Complaints & Reviews

I have purchased policy from policy bazaar website. At the time of buying by mistake two transactions were made and i called customer care and asked them to find me a solution but from 21st july'17 till present 15sept'17 they havnt found a solution. I have sent numerous amount of mails to them and called them several times but no response. They reply that they eill keep me posted

My policybazar registered number is [protected]. I ve booked a policy for my two wheeler insurance (Oriental) for the sum 2010rs.. The payment got failed, while 2010rs has been deducted from my bank account. The payment refrence num is 51193349. I ve talked with their executives she told me that it will be get refunded with 24hrs, but it wont got refunded.. Please help me.. They are cheating the customers.. Ask them will they refund my money or not.. While we indians are now gaining trust on cashless india, these companies are making # of it.. Please help me get my money back..

Hi team,

Car details : honda city diesel
Diesel
Pb12 y 3689
Payment was made on 9/9/2017 at 16:36:

Please find below the email which i have sent to policybazaar.com

I hope this is the last time i am explaining this in detail and get the issue at hand addressed. Attached are the payment details, which includes the transaction id as well. I have already sent these 6 times and do not wish to keep going like this.

I have paid for your services and i am getting nothing but stress back. I have been promised a call back and have received none. I have all the bank detailed attached that i have made the payment. So, please check this at your end and have a call back arranged. If that is not done, i shall be forced to approach the consumer redresal court for these proceedings. And the amount of money involved is for sure big enough for me to engage in that.

Please go through the attached emails and details and get back to me at the earliest. I do not expect such a behaviour from a company like yours.

Kindly be informed that i have spoken to naveen on saturday and amit chauhan today and they promised that i will get the call back, which never came.
My car is not insured at the moment and i will held "policybazaar" responsible, if anything happens. I have already spoken to the my bank and they have confirmed that the payment was successful.

Please find below the measage from sbi:

"thank you for using state bank internet banking. Your transaction ref no igabzfrjq6 for rs.22424.0 on 08-sep-17 16:36"

Regards,

Varun sharma

I've taken a insurance policy for two wheeler with Policy Bazaar and paid the full amount whatever they've quoted. They provide a link to download the policy copy, but the link is not working.

Even after 4 working days I didn't received the policy copy. And I have made complaints through their mail, phone and live chat. But every body whom I talked with want to skip their duty and just said I'll receive the policy copy soon.

Still I'm waiting and no one there bothered about customers.
I need my policy to be delivered immediately.

I don't understand how they survive with this much of poor service in this highly competitive market.

Insurance company Bajaj Allianz, For two wheeler TVS Wego,
Policy No: OG[protected]-00093025

I've attached the screen shot from their website.

Hi, i am kona raja ratna gopal, is with policybazaar id 45577366, has taken a term policy of bharti axa with no.[protected]. While registering this policy, policybazaar insisted to make premium payment through policybazaar. They assured that mode can be changed any time. So i made it. But now they are not responding to my call for any regards. And the surprising thing is that they have not paid my deducted policy monthly premiums to the insurance company (Bharati axa). After my payments of premium i am still not insured as it lapsed now.
The worst experience from policy bazaar. Please don't suggest this any body, approach company directly.
Thanks and regards,
Krr gopal
Mobile:[protected]
Gopal. [protected]@gmail.com

On 7th sept. Was my car policy renewal date, so i did my car policy renewal.
While processing money got deducted from my account 3 days back till date not received single message or soft copy policy.
For same more than 15 times i called call center but every time i was received following fake commitments.
1. 8th sept. Got call from mr. Mandeep - he asked for money deducted message and i was forwarded message on no [protected]. By seeing message he committed that i will get policy within 24 hrs, but this time also policy bazaar failed.
2.9th sept. Morning after 30 min wait somehow call connected to crt team of policy bazaar this time also same commitment i received till 7pm policy will get, but this time i was asked for mail communication and i was received mail but this time also they failed to follow commitment.
Now they are saying to wait another 48 hours, this is pathetic.
Due irresponsible i am not able to use my car.
So requesting you i want harassment charges as well as taxi charges which i am using during this period.

Suhas kulkarni
[protected]

Hi,

My policy - [protected]
Plan name: bharti axa life flexi term

Continuing with my ongoing issue with policy bazaar, i have received notification from bhartiaxa that my policy is being lapsed because my two months' premium has not been paid however policy bazaar has charged me all the premiums before due date already.

Please do not buy any policy from policy bazaar. They are absolutely fraud company. They will take money from you but will not pay further to insurer.

You might not believe me. Call me before associating with policy bazaar. I will show you the emails which i have sent to them but they don't care. You can check my credit card statement also which clearly shows that policy bazaar has charged all the premiums from me however they just keep the money with them. They are really cheaters, fraud and robbing our hard earned money.

I believe that they will not settle my account until i complain against them with police and consumer court with all the proofs i have.

I am also attaching the snapshot of email i have received from bhartiaxa that my premium is not yet paid which is resulting in policy lapse.

Regards,
Manoj mal

Dear responsible,

I have not received iho card from 28-jun-2017, however i was commited that i would received the same in 15 days. I want answer for delay and today i am badly illed and i want the card to consult a doctor around my area. This is not acceptable and i will claim for this inconvenience to me.in addition the policy was sold by mr. Vikram sharma by offer me iho card for 1 year. I have not received card yet. Means it is hepful me for only 9 months remaining. I am escalating this issue and want resolution now

This is to inform you that i have applied for a vehicle insurance policy on 26th august. And till date we have not recieved any policy details and we are running the vehicle without any policy instrument. The policy got expired on 25th august.
The registration no is dl7c k 7549 in the name of sushmita b dutta.

Requested to kindly resolve asap

Joydeep dutta
[protected]

Hi,

My policy number - term plan[protected]

This is with respect to my bhartiaxa term policy purchased via policy bazar in may'17 by paying two months premium in advance.

Policy was issued on 10th july'17 with adjustment of only 1 month premium rather than 2 with a next due date of 10th aug'17.

Then 2 deductions of 1411 each were made from my credit card on 9th aug'17 by ecs...

I got a call from policy bazaar tele calling executive on dt -30th aug'17 on 3.51 pm & my mobile number is [protected]. He is discussing about term plan & i am not ready to take this plan at real time, because of some personal problem. But that executive scolded me & speak rudely that why i am wasting his time, if i am not take this policy. His talking style is very poor & use some unusual word to me.

I think that was a poor & bad communication/guide from policy bazaar to his/her customer. It's very bad service.

Hi i have taken a policy of health insurance and also cancel it, aftr cancellation policy bazar told me i will be getting refund amount soon. Since 1 month i am following but no refund initiated yet. Can you please resolve my query. My register mob number is [protected]. I am very frustarated with policy bazar's policy.

I have called customer care so many times but they are not listening to my problem, they are only checking with comcern time why should i worried abount it as a end user if i have cancelled my policy i should get refund, still 1 month i am following but till now no result, kindly look into this asap

Thanks
Satamanyu

I have paid my premium and submitted all my necessary details before my birthday. But the policy is still not issued due to technical problem at aegonlife even after 3 months. Now saying that dob has passed so premium has increased. How is it justifiable when i have paid my premium on time. Due to issues at your end why shall i am being harassed from past 3 months.

Reference id : 45575323

Kindly resolve this issue.
Call me @ [protected]

I made a payment of inr 1258 two times from my axis credit card to purchase tata aig insurance for two-wheeler (Honda activa 125 gj 06 ln 3480) on 29th and 31st july2017. The payment was deducted from the card however the policy was not concluded and there was no receipt or policy issuance subsequently. I made a third transaction by amex card and it was successful ([protected] 00). Regarding the refund of two failed transaction i spoke to the customer care several times and wrote to [protected]@policybazaar.com also (Service request 58063 and 58516). It looks like no one is accountable or this site has a fraud making team. I seek justice in this regard and let me know how i can take this to next level.

Today i have done a renewal premium for 4 wheeler bajaj (Ref. Id:49906285 and immediately money was paid. But immediately after that i got a call and asking for so many thinmgs like installation of app sending photos of vehicle etc which is really a long process considering office hours. Its very unfortunate that dspite payment policy not issued and i am in deep tension and baja allianz is also not responding which is also a matter opf great concern. I request you to look into the issue and cancel and refund my money as i dont want to engage with bajaj allianz.

Pawan ojha.[protected]

Pls note that i purchased two wheeler policy for my activa on 29 th july 2017 from policybazar but till date i didnt get sany policy.
I called them no of timeson toll free no. But everytime they just ask me to wait and gave me mail to assure... But they fsailed to provide me the policy.
Lastly i requested for the refund of my amount.. And they agree and replied refund will be initiated.. But no confirmation mail or refund reached to me so far.
Kindly help to get the my issue resolved on priority.
I personally felt that polibazaar all people are cheater.. They dont care and dont respond the customers.

Sunita j shah
[protected]

I have purchased an appolo munich policy through policy bazaar. I had to undergo a surgery and my claim got rejected due to non disclosure. I have been trying to get the policybazaar guys to help me with the proposal form but there has been just no revert. The query raised on 4th aug has still not been solved. Have complained twice to policy bazaar customer care and everytime they say they will call back but don't. At the time of selling a policy they will call 6 times a day but when it comes to servicing they wont call once in 15 days as well.

Respected sir
My payment dedupe in 06augest2017
In policy bazaar payment getaway.
But policy not received. I am complent in policy bazaar but not satisfied this ansuare.
I'm confused ki muje kha sikayat krna chaiye mera payment policy bazaar pe dedupe hua.
Uska UPI address h [protected]@icici.
Payment dedupe1246rs.
Abi tk Ploblm solve ni hue
Sir aap se request hai. Problem solved kr...

— forwarded message —
From: pratik patel
Date: thu, aug 17, 2017 at 9:33 am
Subject: fwd: [#57557]
To: [protected]@policybazaar.com, care, motor

To concern authority,

As i have provided my details regarding refund issue at the last of mail and authority have given final date 15th august (26 july date of deduction of multiple payment), i have not given any refund as i already given neft mandate form and number of calls and emails to the respected authority.

It clearly seems that policy bazaar is only interested in selling policy not refunding amount to customer (Multiple payment due to your gateway error and insisted by deepansu your sales representative to make another payment).

I would like to ask and final reply from authority that are you interested to give my money back?
Reply is expected from your side without any delays as already 22 days are gone.

Nobody is given proper date or solution which is clear indication that i made fooled by policy bazaar.
As i have all proof and recording of calls from your representatives regarding false promises made for refund. If you want i can mail you.
A last level of service is provided by policy bazaar to me, i need to call regularly to your representatives and waiting for average 20 mins to get regularly false promises. So finally tell me whether you are providing me my money back or not, again without taking more 10 days as already 22 days over.

So finally please close my case and refund my money.
— forwarded message —
From: care
Date: thu, aug 10, 2017 at 4:57 pm
Subject: re: [#57557]
To: pratik. [protected]@gmail.com

Dear mr. Patel, ​

Greetings from policybazaar.com!

We understand your frustration and sincerely apologies for the inconvenience and unintentional delay caused to you.

We would like to inform you that we have received an update from the insurance company that the refund has been processed by their end on 4th aug, 2017 due to pending with the underwriter approval and same should be reflect in your account within 7-10 working days.

We hope you will understand that we are dependent on the insurer and we are coordinating with them for immediate closure on the case and we will let you know the exact date as soon as we get an update from the insurance company.

We request you to kindly wait till that time, it is the maximum tat which we require from you and we will try our best to do it before it. Do let us know in case you require any other assistance from us in this matter and we will gladly do all that is possible by us. You, our customer, will always remain our priority.

Please feel free to call us @[protected] or you can write back us at "[protected]@policybazaar.com" in case of any other information required.

Assuring you the best of our services.

Regards,
Divya garg
57557:110266

Respected authority

I am renewing my car insurance from your portal with help of your representative on 26th of july 2017.
At the time of payment i continue with my credit card and i did, but i found it was unsuccessful from your end with the message

"your payment could not be processed by payment gateway. Please try again." (Proof attached)

Then your representative (Named "mr dipankar") asked me to do payment again, so i did payment again but same message i got.
That msg has attached with this mail.

Than your representative transferred my call to payment section and they are not giving me proper answer and then they cut my call. Very poor response from them while customer facing such issue.

As i found 2 deductions from my credit card with payment ref numbers as

227475 for first transaction worth rs 12529 and 788199 for second transaction worth rs 12529 (As credit card used for payment i am attaching proofs of mail, i can not attach statement till it will generated at completion of my credit month)

So revert my money back. After many calls made to your representatives named sofia (Pw0 4343), himanshu (Pw0 5185), ronika
Pw0 518, abhishek pw0 5001

After many calls i got policy but refund of multiple payment still awaited.
Some proofs i am attaching with mail for your further reference


My details you may need while looking up my case as:

My old car policy
Bajaj allianz

Og[protected]-00010184

To new tata aig

My contact number [protected]

Kindly do needful in this matter and reply me back

Hi,

I have taken one hdfc investment policy through policy bazzar.
Policy premium is supposed to be monthly but due to some confusion i paid rs6, 0000, in place of rs.5, 000/month

I immediately raised my concern to the sales person and asked to cancel the policy. They assured me that your issue has been escalated and will get cancelled asap and amount of rs.60, 000 will be credited back into your account.

Its been 20 days since then and i have not received the refund. None of the customer care executive is reponding my queries. I am continously following up with them for the refund. Today also, i made a call but their executive did have any info regarding the issue and said that i will escalate it right now and refund process will take another 7 days in completion.