Policy Bazaar Complaints & Reviews

I have bought 2 term plans of pnb met life from policy bazaar but due to bad service of the company i cancelled the plans and i requested them to refund my amount 1627 and 1628 respectively. But after a month i haven't got my refund till yet. When i call their customers service they have careless behaviour. I don't know why i bought it from them. Pathetic service and planning to go complaint against them further. I think ban these sites. Pathetic.

Insurance of my bother's scooter (Yamaha raw-z scooter) was expired on 18/09/2017 o[censored]nited india insurance company limited.

So, i have purchased two wheeler insurance alongwith personal accident insurance from policy bazaar for my bother's scooter (Yamaha raw-z scooter) on 22/09/2017 with total amount of rs. 1558/- out of which rs. 1109/- charged for two wheeler insurance from united india insurance and rs. 449/- charged for personal accident insurance from religare health insurance.

But i have got only personal accident insurance on 25/09/2017, then talk with the customer support executive of policy bazaar about two wheeler policy, then they said that, they don't have any record regarding payment for two wheeler policy, however i made payment in a single transaction from my bank account, then i told customer support executive of policy bazaar about my payment, then customer support executive accepted that they have received my payment for two wheeler policy and then customer support executive of policy bazaar told me that, to wait for 24 hours and policy will be issued and the same will be sent to my mail id.

After that, i am waiting for policy about 3 (Three) days and again called to policy bazaar about my query that, policy still not received at my mail id. And also told the customer support executive that my existing policy was expired and it will very risky to drive a motor vehicle without policy.

Than i decided to purchase policy offline (By visiting insurance company office), and also to cancel the policy which i had purchased from policy bazaar. And i have sent mail for cancellation to policy bazar on 26/09/2017.

Then policy bazaar ask me to sent alternate policy of the vehicle and sent the offline purchased policy (Alternate policy) to policy bazaar, but policy bazaar taking so much time to cancelled the policy which purchased from them, i have talked with many (About 15-20 different) customer support executives and they always saying that, kindly allow them time period of 7 days for the cancellation.

After passing few days i have received a mail asking that, to share cancelled checked of insured person i. E. My brother, and send them cancelled cheque of my brother.

But policy bazaar, haven't refunded my cancelled payment, then i frequently talked with many customer support executives for the issue and always they asking that, kindly allow them few more time.

As now it was 4 month approx. Passed while i am continuously talking with customer support executive but till now my refund was not initiated.

As a common citizen i have noting to do if the company i. E. Policy bazaar except calling/mailing them regularly about my issue.

Now it seem like they intentionally not refunding my money (As per the norms of policy bazaar, they have to refund cancelled amount within 15-20 days), so it is prayed that kindly refund my money take some action against policy bazaar for such ignorance / improper working method.

I am just hoping that, my this complain will give me justice about my issue.

Thanks,

With regards,

Bidyut das
[protected]

I have booked a policy on 12th december 2017 by paying premium of rs.3973/-. I have not received the soft copy or hard copy of policy. My earlier policy has already expired on 17th december 2017 and there is no response from the executives. Vehicle running on road without insurance.

Reply received from policy bazaar -
Soft copy for your maruti wagonr (Petrol) 1.0 lxi is delayed. We are looking into this on priority and will get back within 1 working day.in case any assistance, call us at[protected].

Plan detail
Insurer
Bharti axa
Idv / cover for your car
Rs 181, 440
Premium
Rs 3, 973

Policy bazaar did an excellent job in following up through 3 weekend and successfully got me take a health care policy for my family. I had made the payment using my credit card opting for 6 month 0% interest emi as communicated by sales guy mr. Hardik. But after 2 days credit card bank send me an update that an emi is being registered on your card with 13% interest for 6 months. When i called to policy bazaar, the same hardik attended my...

My sister's policy proposal was declined by star ins.co. And rested with it. Mr. Ankit called me up dozen times despite my informing him about the co. Declining the policy and he insisted that i should resubmit the proposal and he himself volunteered to fill the form. He understated the existing disease of the insured stating that the ins.co. Earlier declined based on my detailing the disease. I apprehended that when claims are made, this...

I had a car policy o[censored]nited india insurance (Purchased from policy bazzar). I got accident today and visited phase 9 mohali branch and meet mr sanjiv bansal senior divisional manager. They said they do not entertain me because i buy policy via online can you please tell me if you don't entertain online clients why are you providing those type of portal services. Please reply me soon so that i will submit my car for repair on 24 oct 2017.

After waiting approx 40 days when i didn't receive my bill which i was paid i, e 11775 rupee i sent a mail to mr s p asthana he is a higher post in united india insurance on 30 nov 2017 please check the mail below:

Hello shri s p asthana,

I am still waiting for my claim i already paid the bill of 11756 rupee in autopace chandigarh on 11 nov 2017. I called so many times to the surveyor mr mohit sharma [protected] they said sir i submit your report you will receive your payment in this week but its almost 20 days past. Today i received a call from mr mohit from this number ([protected]) they said for 2000 rupee as his surveyor fee can you please tell me what is that and they also told me if i am not give the 2000 rupee to him i will not receive any payment. Is i buy your policy for this kind of things.

@shri s p asthana sir can you describe me is that is your service for customers.

Waiting for your reply??

On 4 dec 2017 i called policy bazaar customer care number had words with customer care executive mr mohit emp id cw06451 he said please send a mail to [protected]@policybazaar.com regarding this. But i not even received any reply from any of one once again i called to policy bazaar they said wait we will reply to you... But today its 12 dec 2017.
Policy bazaar give me wrong commitment please take a strike action against them. I buy a policy for my care for convince not for harassment.

Please check the screenshot of all mails
Waiting for your action
Hitesh katia
[protected]

Hello!

I booked star health insurance policy r/161130/01/2018/012638 on 11th nov 17 through policy bazar. I paid by creditcard to policy bazar. Next week i got a message from policy bazar that star heath is not issuing insurance to me due to health condition. They said my amount will be refund in same account from which i paid. But after so my call and complaint in policy bazar, my amount not refunded yet.in every call they said it will take 4-5 working days.

Now after almost a month there is no hope. They are not updating any reason for which amount not receiving.

My application id ref no:54878104 and my registered mobile number with policy bazar is [protected].

So i request you please help me!

Regards,

I am rajashekar i purchased a two wheelar insurance for hero glamour bike throw policy bazar for united india insurance on nov 29th 2017 still now policy not issued but how policy will start on dec 2nd it's mentioned on my booking receipt. I have n'the received any soft or hard copy. I called several times and i request compliant many people not responded. Please sanction as soon as possibles other wise i will file a petition in court. If not possible please give refund my money and also please find attachment.

My husband is traveling we had to renew our car insurance I did not check with my husband and went ahead and bought a car policy from policy bazaar website and have made a payment of 16582. But later got to know from my husband that he had too bought one more policy.

Post that I called policy bazaar customer care and I was informed that I should write to their id which is [protected]@policybazaar.com and have shared the provided them with the details of the other policy which was purchased by my husband, I have been writing to them but have since 5th of Dec and until now I have not got any confirmation or revert.

The details of the policy purchased by me as follows

· Insurer Name: Bajaj Allianz
· Premium: Rs. 16, 582
· Your Policy No: OG[protected]-00083291

I am also attaching the details of the policy purchased by my husband. Kindly help me get my current policy with you and provide me a refund for the same.

Have gotten a policy from you guys, app id 40285961

I got a idv of 220, 500.
My car was stolen at[protected], and i reported the same and submitted all the documents by oct10 (They asked lots of vague documents).

Not after chasing and calling them for months, they told me i can be paid 165, 000 inr instead of 220, 500 because i have chosen a higher idv.
I told them idv was provided by policy bazaar and royal sundaram, but they say to increase the premium broker may sell high idv policy but it is not right at all and royal sundaram bears no responsibility for it.

I further told them only they issued the policy.
So they are now saying they will offer a replacement vehicle only and not any amount as it is sold by a broker and amount was not authenticate.
I gave 10056inr of premium instead of some 6000inr only to have a higher idv so as to secure myself incase of mishappening like this.

I have already filed a case in irda against insurer but they claim it is a mistake on policybazaar side not from their side.

I have emailed you guys so many times, you guys come with service center list and looking into the matter email, its been 20 days since you have not responded. I have called customer care they ask me to share my concern on some email id. Your id guys reply they are looking into the issue anad will get back to me and asks me to share my concern on toll free number after sharing all the concern on email.

I took a term plan from policy bazaar on 5/11/2017 and immediately after payment i realized that initial of my name was wrong.
So i raised a requet for cancellation of policy on same day.
Its been almost a month but i did not got my refund.
Since then i am following with their customer service but in vain.
It is so frustrating

Application no:[protected]

Kindly look into this matter.

This is bhupendra chanderia. I purchased a health insurance policy from star health on 7 september 2017 in which the premium amount is paid and till the current date which is 24 november 2017 we have not received the policy. We have also filed a refund complaint but there is no response for it.
We have neither got the policy nor the refund, and it's been a very long period of action.
The details are given below.
Booking id no. : 50917820
Please consider it as soon as possible

I took a car insurence on sep 5th 2017 for my swift lxi vehicle no kl. 25. J. 3277. And i paid the money on online rs 9973/- booking ref no.51925102. After so many making calls i get the soft copy. But till now i didnt get my hard copy. Now its going to end the whole 3 months. If you cannot do this properly i need my fund back. This is my email id [protected]@gmail.com

Hello
Mai Aana name nhi btaugi its confidential policy bazaar is the worst company the Vp of investment department is worst motor and term is also a worst department Mr joy bhatnagar u r the worst guy u know that... employee harsment ka case krna i think better hai apky liy bcoz app jo y 280 dials Per day 3.50hr ka talktime and all that ### jo app bolty ho kr rhy ho is a big buldy ### u paying a salary of just 16000 and in return u...

1)). I paid rs. 17111.00 on 28.09.2017 to policy bazar for purchasing an insurance for my raulalt duster car, registration no. Ga08m 3605.
2). During the finalization of premium neither policy bazar officers nor their website had clarified that the video inspection is the only way of inspection. 3) i downloaded their apps, took video and tried to upload video following their instruction on 17.10.2017, using samsung galaxy a5. But failed. I informed them on 20.10.2017 and they accepted some issue in their software.
4) they intimated me on 24.10.2017 that they are organizing for some inspector to inspect the car and i reminded them for the same on 26-27.10.2017.
5) received mail saying the amount will be refunded without giving any justification/clarification on 2nd, 10th, 11th, 18th and 22nd november 2017 and every time they have extended the dates.

On 17th nov.2017, hr mohini called me for the interview for the designation of mis-executive. It took me 3 hours to reach their office in gurugram sec-44 from my house in delhi.

Hr mohini kept me waiting for the whole day just sent me from one building to another, sent me to mr sanjay singh chauhan, there i wait for 45 min for him. Sitting idle and when he came, told me that the vacancy has been filled and didn't take my interview.

Hr mohini, then told me sorry harsh we don't have a vacancy. Means after wasting my complete day she realised that she doesn't have the opening.

Quite unprofessional hr, policybazaar lacking professional ethics.

I was not the only candidate she has fooled; there were so many other candidates whose complete day was ruined just sitting idle and returned worried to their home without giving the interview.

Hello sir! I booked kotak health insurance policy on 19th september 17 through policy bazar. I paid by netbanking to policy bazar. Next week i got a message from policy bazar that kotak is not issuing insurance to me due to my health condition. They said my amount will be refund in same account from which i paid. But after so my call and complaint in policy bazar, my amount not refunded yet.in every call they said it will take 4-5 working days.

Now after two month there is no hope. They are not updating any reason for which amount not receiving.

My application id is 51696575 and my registered mobile number with policy bazar is [protected].

So i request you please help me!

Sukhdev singh
Mob-[protected]
City greater noida

Its not just policy bazaar, but more in general in most of the sites, especially the ones related to insurance.
The customer should have the right to go an review the policy and decide.
If he wants then he should have an option to call the policy teams for a service and clearly not before that. I[censored] open any website, first they will ask you to resgister and ask you to provide details, without which they will not allow you to check and compare the policies before hand. It should be the right of the customer whether he wants help from the people or he wants to compare himself.
People will call you and pesture you. If someone says he will check and find out, it means he is not interested and people should not give follow up calls,
Really very irritating.
Wish we had a government policy stating that no matter what ever the website is there for providing information, it should allow customers to view their desired information and should only respond when customer asks for it. The initial form to fill information of the customer should be deactivated with immideate effect on all websites.

Hi,

It seems like we have been cheated by policy bazar. We were looking for investment mutual fund plan/ your agent contact to us and offered investment plan and said it is insurance cum investment plan and he also share other details as well. He also committed that policy can be broken at any time without any locking period as it is investment plan. We agreed and taken the two policy.

Today i contacted to company and asked to break policy they said its insurance plan and locking period is 5 yrs and if surrender before 5 year no refund will be given.

It look like loss of 20k for me. Luckily today i discussed both companies for which your agent has given us the policy and they shared the actual plan otherwise i would have lost more money.

It's good as i have all document which is enough to proof that fraud has been done so i can file police complaint and reach out to consumer court.

Policy team: pls let out on this to resolve the issue or i need to take necessary steps.

Policy :

Regards,
Mohit
[protected]

I had purchased car insurance policy from policy bazar policy no: 211200/96437 from 02nd nov 17. Cv video uploaded next day but policy recieved before cv updation, seating capacity also wrongly mentioned in policy. My policy is not vaid asked policy bazar executives by call me back. After that i had put mail to policy bazar services 5 times in last 6-7 days.

I am trying to correct/cancel the policy but no one can support me what can i do.