Policy Bazaar Complaints & Reviews

I'm pawan kumar rawat, i purchased a insurance policy from policybazaar.com for my two wheeler on 21 oct 2017 and cancelled it after 2 days. I send the mail regarding cancellation of the policy and share the alternative policy i have bought. I called policybazaar and they said that the refund will be credited in your account within 5-7 working days but no refund credited and when i call to policybazaar they told me to wait for the week and we'll update you but i never got any update from their end and the customer care team told about arranging a callback but never got any call from them. They always told me to wait for a week or 2, but i dont think they are working on my case. They ask for my bank details on 1st dec. For the refund and i share my bank details with them then they said refund has been initiated but i dont get any refund and when i called they said there is a technical issue and refund is not initiated, what is this? And they told me to wait for more time.

Pawan kumar rawat
[protected]@gmail.com
[protected]

Dear concern,
I am kuldeep kumar ([protected])
Please help i am facing continuous issue regarding the refund one of my policy cancelled by me (Booking id[protected]. The agent (Arun kumar) their who first made a wrong policy by giving wrong direction (Like new and not knows how and where to fill details) than ask for the another policy and his manager (Prashant) and sales deputy manager (Shailja charan) commit and said they will help in refund within 3 days (I have mail also she given in written) but now not replying and just not picking up my call. Respected departments are not helping also and giving a solution to my problem.
The agent is arun kumar who made wrong policy and after making payments not picking up the call. His manager mr. Prashant and their sales dpty manager shailja chanran made various commitment for the refund at the time of making policies but not able to just reply of my emails. I make various calls with policy bazarr but no one taking my issue seriously. Please refund my money.

I make two other policies policy number 11926000 and 11924093 with policy bazarr and i will cancel them just because of your support negligence and poor services.

I have some questions please answer them also and if you are not able to refund i will take legal financial action against your company on the basis of that you are doing.

Please answer my these questions.
1) why they are not making the refund in same mode on credit card.

2) if all knows that the proposer name get filled wrongly than why they forcibly trying to make the refund on the same name.

3) they are asking for the bank account details or cancelled check for the named their of proposer. If it is already get filled wrong than how they can refund on the same.

4) all the scenarios are under the instructions of their agent and also make commitment for refund for the person making policy at that time.

Sir i was renewing two wheeler policy o[censored]nited india assurance for mh02cj8539 but if failed and my rs 895.0 deducted from debit card transaction date 3/01/18 after 10 days i have not got refund so pls refund early as possible
Thank you
Contact[protected]

Rs.895.0 on paytm against order id p1190126.
Sbi debit card 459xx8729 for a purchase worth rs895.0 on pos 80600912 at shoppaytm paytm txn#[protected].

Dear sir i had booked car insurance o[censored]nited india insurance company through policy bazzar on 12 nov 17. During booking you shows in policy premium 5387/-, idv value 447774/- and as a comprehensive policy which i had paid rs.5387/- but when i got soft copy on 15 nov 17 from united india insurance company, they issued me third party policy with the premium of rs.2537/- and idv values shows zero. From 15 nov 17 i have maked 100 calls to policy bazzar for correction but no positive response comes. This is making fool to consumers. Approximate two month are going to over. Referred my car no up33aq8916 and attached documents regarding insurance.

Please help my name is kuldeep kumar ([protected]) and i am facing the same issue. Please help. They have no answers of my questions.

1) why they are not making the refund in same mode on credit card.

2) if all knows that the proposer name get filled wrongly than why they forcibly trying to make the refund on the same name.

3) they are asking for the bank account details or cancelled check for the named their of proposer. If it is already get filled wrong than how they can refund on the same.

4) all the scenarios are under the instructions of their agent and also make commitment for refund for the person making policy at that time.

I proposed policy for my mother who is in delhi through policy bazaar portal and paid with my credit card (Indian), policy got rejected by cigna ttk and now they say we cannot refund to the same credit card and require proposer bank details. I don't have any bank account in india.

Why did policy bazaar accept payment via gateway a when they can't refund payment via the same gateway, why do you assume customer have all the options available for refund and customer needs to run to around according to you all to get their money back.

Their cx care basically says can't refund your money now

I have purchased a car insurance from you with policy no.[protected] with united India.As there was the issue with incorrect IDV and cubic capacity
So as per your sales person suggestion I have booked a new policy with the policy number :[protected] with new india insurance, this also booked by your company. & your customer care said that the money will be refunded within 10 to 15 days.But I have been in mail and calls to your company from 1 months with no resolution.

I had paid for car insurance from kotak which was cancelled and the amount was supposed to be refunded, i have received no arn number but this information:
Please be informed as per the status refund was initiated on 29 june on your citi account, below is the confirmation for your reference:
Pbref0t[protected] from
The email was received from
Sagar pant, customer relationship team, policybazaar.com
Toll free number :[protected]
I have checked with the bank and they have informed me that no such amount has been credited even after six months.

Dear concern,

I am one of a valued customer for policy bazaar and i have taken policy for my car from policy bazaar as the quotes are good, but i am not aware of the fact that the services are not at all good or satisfactory. I have requested for insurance document transfer for all most 10 days and till date the inspection was not done for the vehicle and i am chasing like # to them customer care executive don't have any answer for the questions
Really disappointed

Policy taken - the oriental insurance company limited
Policy no: 211200/31/2018/109121
Insured name: ashok kapoor
Registered no: [protected]
Registered e-mail: ksh. [protected]@gmail.com

And now the car has been sold to mrs. Madhu kakkr and new rc has been with them for almost a month and please transfer the same at her name at the earliest.

Thanks
Kshitiz kakkar

On 31 oct 17 i have paid 7439/- through online link to policy bazar.com to buy car policy but due to some technical reason policy was not done... After 2 days i have to buy another car policy through policy bazar. But the amount which was credited on 31 oct 17 is still not refunded... I have launched complaint to my bank service and they reply that refund will be done from policy bazar only.. I have again complaint to policy bazar but no response comes from their side plzzz help me to solve the problem

It's been 5 days when i did two wheeler policy renew from policy bazaar website. Your website shows "sorry transaction failed" but money has been deducted from my account. Even i did complaint on your policy bazaar customer care number but didn't receive proper response.

I was renewing two wheeler insurance from your site. Everything was good but at the time of payment. I went ahead with the process but your site showed me sorry traction has been failed.. But i received a msg from my citi bank a/c about deduction of amount. My contact number [protected].

Kindly help me to renew my two wheeler policy.

Respected madam

I did email to policy bazaar.com regarding policy cancellation (Bajaj future gain), dated[protected] before policy issued date. But the policy has not been canceled yet., for which i have the follow-up to policy bazaar, many times through phone and give to the positive response, but not cancellation policy to till now. Please look into this matter, resolve my issue as soon as., details description as given...

Hi,
I had taken a policy from policy bazar from your site dated[protected], from the person named, kamal verma (Pw04765), he has told me that the policy has cashless claim, but as per the maruti nexa, they have confirmed that this is non cashless. I need proper justification and want to speak to the higher authority regarding this.

Attache dis the mail from maruti also for your reference. This wrong commitment from is very unprofessional.

Br
Rohit
[protected]

I had booked on 12 nov 17 car insurance with the premium of rs 5387/-, idv value rs 447774/-, comprehensive policy through united india insurance company pvt lt. But when they send soft copy was different as i was booked they shows in policy premium value rs 2537/- idv value 0 and issued thirty party insurance. Just making fraud through customer this kind of companies. I have approximately 150 times contact to policy bazzar but no positive response comes. My mob no is [protected]

Today i talked to arun malik (Sales executive) from policy bazaar about investment plans. He provided information about bajajallianz futuregain policy. But provided wrong details about plan. He did not told me about deductions of different charges against policy. But when i enrolled in that policy today then i got complete information about deductions of different charges but he told me that there should be no deductions of any charges. After reading details in mail provided, i called policy bazaar many times but they didn't provided me any deatils and even didn't fowarded my call to arun malik. I want to cancel this policy and want my money back which i invested.in this policy.. Please suggest me a way and help me in this case.. I will be reachable at [protected]... My policy application no. Is [protected]..

I contacted policy bazar for my car insurance, they gave me an idv value for my car as 2.5 lacs and the premium of 9600. I have asked them to send them an email and they have send me mails 3 times with the same quotes, they never changed that, they claimed that they have got this quote from baja allianz and it is confirmed with all the addons like zero dep, 24x7 etc. I have made the payment, their executive called me that now i would have...

It's been 1 month when i did vehicle policy from your website. Your website shows "sorry transaction failed" but money has been deducted from my account. Even i did complaint on your what's app complaint but no message received except one that they pass on my concern.
I was actually doing vehicle insurance from your site.. Everything was good but at the time of payment... I went ahead with the process but your site showed me sorry traction has been failed.. But i received a msg from my sbi a/c ("thank you for using your sbi debit card 519xx1685 for a purchase worth rs1646.0 on pos [protected] at policybazaar insurance txn# 950039.")
And still i am without policy..

Team,
I cancelled my policy 2 dec 2017 but not refund my amount i was mail many time but not revert reply my mail.
My total amount refund 1548 my policy amount policy bazar employee told me total amount refunded i have a voice record
Refund my amount on urgent basis i will legal action on you or i am mentally torcher your services and i will go for consumer court to get policy refund and mental tourcher compensation.
Customer i'd[protected]
Reference i'd[protected]

Regards
Rahul arya
[protected]

I have bought 2 term plans of pnb met life from policy bazaar but due to bad service of the company i cancelled the plans and i requested them to refund my amount 1627 and 1628 respectively. But after a month i haven't got my refund till yet. When i call their customers service they have careless behaviour. I don't know why i bought it from them. Pathetic service and planning to go complaint against them further. I think ban these sites. Pathetic.

Insurance of my bother's scooter (Yamaha raw-z scooter) was expired on 18/09/2017 o[censored]nited india insurance company limited.

So, i have purchased two wheeler insurance alongwith personal accident insurance from policy bazaar for my bother's scooter (Yamaha raw-z scooter) on 22/09/2017 with total amount of rs. 1558/- out of which rs. 1109/- charged for two wheeler insurance from united india insurance and rs. 449/- charged for personal accident insurance from religare health insurance.

But i have got only personal accident insurance on 25/09/2017, then talk with the customer support executive of policy bazaar about two wheeler policy, then they said that, they don't have any record regarding payment for two wheeler policy, however i made payment in a single transaction from my bank account, then i told customer support executive of policy bazaar about my payment, then customer support executive accepted that they have received my payment for two wheeler policy and then customer support executive of policy bazaar told me that, to wait for 24 hours and policy will be issued and the same will be sent to my mail id.

After that, i am waiting for policy about 3 (Three) days and again called to policy bazaar about my query that, policy still not received at my mail id. And also told the customer support executive that my existing policy was expired and it will very risky to drive a motor vehicle without policy.

Than i decided to purchase policy offline (By visiting insurance company office), and also to cancel the policy which i had purchased from policy bazaar. And i have sent mail for cancellation to policy bazar on 26/09/2017.

Then policy bazaar ask me to sent alternate policy of the vehicle and sent the offline purchased policy (Alternate policy) to policy bazaar, but policy bazaar taking so much time to cancelled the policy which purchased from them, i have talked with many (About 15-20 different) customer support executives and they always saying that, kindly allow them time period of 7 days for the cancellation.

After passing few days i have received a mail asking that, to share cancelled checked of insured person i. E. My brother, and send them cancelled cheque of my brother.

But policy bazaar, haven't refunded my cancelled payment, then i frequently talked with many customer support executives for the issue and always they asking that, kindly allow them few more time.

As now it was 4 month approx. Passed while i am continuously talking with customer support executive but till now my refund was not initiated.

As a common citizen i have noting to do if the company i. E. Policy bazaar except calling/mailing them regularly about my issue.

Now it seem like they intentionally not refunding my money (As per the norms of policy bazaar, they have to refund cancelled amount within 15-20 days), so it is prayed that kindly refund my money take some action against policy bazaar for such ignorance / improper working method.

I am just hoping that, my this complain will give me justice about my issue.

Thanks,

With regards,

Bidyut das
[protected]