Policy Bazaar Complaints & Reviews

I purchased oriental car insurance policy from policy bazar.. After few months i had an accident in my car. I applied for insurance claim from oriental insurance. I did all the formalities. But even after 2 months didn't get my claim amount. So i called polivy bazar if they can help me know the reason behind the delay, or can help me getting contact no. Of concerned authority. Every time i called they said give us 3- 4 days we will call u back. But they didnt call me back. And finally after 5-6 th call told me that we are not liable for claim. I said ofcourse u are not. I only asked for help i[censored] can. They said just a min sir let us ch3ck and they cancelled the call. Every time i call the hung up. They didnt guide me regarding anything. Except selling policy.. Dont know y there is option of claim regarding service in help line.. I bought 2 policies from policy bazar.. But i will never buy or suggest anyone to buy policy from policy bazar. Absolutely unprofessional and unpolite behaviour..
Arun mob no.[protected]..

Dear sir/madam,
I purchased a term insurance policy of tata aia on 5th february from policy bazaar for my husband who is out of country for his employment. An executives mr deepnash and ms deepa called and forced me for payment saying if delayed the premium will increase by 15 percent as the insurer will fall in certain age bracket after two days ie 7th february. I just made an enquiry and thought to go for it after my husband’s return but was trapped by mr deepansh who spoke and convinced me to trust him for giving the best available policy and immediately sent me a link for payment which i followed and made the payment.
The staff was fully aware that the proposed insurer is out of country and will only be back in march end still he pushed me for purchasing on his behalf. After 4 days of purchase and assurance that our policy is registered i received a call from policy bazaar that they cannot forward our policy as the insurer will only be available in march and not immediately. They are asking me to write an email on my front that i wish to cancel the policy and request for the refund.
They took hours of mine over the phone and collected all the informations also took all the documents and now asking us to cancel it on our behalf.
How wise is it? I need my policy with the compensation now.
Kindly help.

Regards,

Mrs eram shaha.
[protected]

I have purchases a motor insurance policy through policy bazar. My insuring company for my vehicle is m/s oriental insurance company limited. My policy no. Is 211200/31/2018/81743.
My vehicle went for repair against an accident on 11th dec 2017 and was repaired on 16th dec 2017 by harpreet motors pvt. Ltd.
I am very disappointed by policy bazaar as they are not able to help me talk to m/s oriental insurance company limited to settle my claim amount which is rs.9991/-
I have made several call to policy bazaar to seek help but there has been no revert to me on the status of my claim.

I had purchased private car insurance policy o[censored]nited india insurance co ltd fom policy bazar online on dt 2/9/17, bearing policy no[protected], i met with accident in nagpur on 3/2/18 i claimed for insurance at nagpur but i came know that i did mistake by purchase policy online because it is settled in gurgaon only. First i have to pay all amount to workshop n then company will reimburse me that amount within one month. Everybody from workshop to insurance office suggested me not to purchase such policy from online to avoid such delay, it is very embarrassing situation for customers and demotivated to purchase online policy. Policy bazar should look this matter positively n settled my issue early. Mangesh kashimkar nagpur [protected]

I have bought a car insurance policy from policy bazar and i had selected "future generali" expecting good customer services for my policy which was recommended by your executive.. However, it is very disappointing to share that post sharing & mentioning all the correct details about my car details i have got policy documents with incorrect car model name along with cubic capacity. I have a maruti alto k10 lxi cng with "998 cubic capacity". However, it is incorrectly mentioned on the soft copy of the insurance that i have got from future generali. On policy document it is mentioned "maruti alto lxi cng with"796 cubic capacity" which is incorrect.

While getting cross check of critical details of policy it was mentioned invalid car model details on policy bazar link. However, despite of my several request to mr. Ashish (Policy bazar executive) for look again and get this checked he forced me to pay the premium and assured that i will get correct details in my policy documents but post making the payment i have got policy documents with invalid car details.

Please get the correction done asap and send me the correct policy documents on my email id along with hard copy at my communication address.

My details are below:-
Name:- rajeev dutta ph no:- [protected]
Intermediary name/code :- policybazaar insurance / 60002974
Soft copy. Ref no:60868074

Hi

Today i have try to renew my two wheeler policy. When i am paying time the amount is debited but it will show page error. I don't know policy will be renewed or not. Please check renew my policy or refund my money.
Policy no:[protected]
Policy name: hdfc ergo
Two wheeler details: hero honda splendor pro
My register mobile no:[protected]
Contact no: [protected]

I have applied for cancer insurance from your website. I have decided to apply from you people because i expected that you have a good after sale service. But that was a horrible mistake.

I have made the payment for cancer insurance and you got the application number. But there was some issue while completing the process and it was never sending me the otp to complete the process. Finally, the page got refreshed and it's gone forever. You guys have taken the money and you are least bothered to reply. I have the application number and none of your customer care executive is ready to help me.

Hi team,
I want to make complaint against policybazar as i have cancelled my religare health insurance policy but religare team is not returning my amount and policybazar is also following the same path of religare.
I have taken this policy from policybazar and after my request they religare has cancelled that policy#11815921.
Initially religare team was saying that we have not received any amount from your end but when i shared my bank statement they sent mail, in that mail they have mentioned that we have already refunded your amount as shown in your statement (The statement was related with emi conversion) now every month i am paying my emi amount for my cancelled policy and my bank executive is saying that we can't cancel it until we have not received any refund amount from religare or policybazar.
Please resolve this issue asap.

Regards,
Neeraj

On 23/10/17 we purchased mediclaim policy of ttk cigna by policy bazar, after some time company send mail and reject of proposal number prohlr[protected] dated 23/10/2017.
Mail is followed -

Dear mr. Hutendra sharma,

Thank you for choosing cigna ttk prohealth-protect health insurance plan for your insurance needs.

We have carefully reviewed the declarations provided by you in the proposal form along with other supporting documents including medical reports (If any).

We regret to inform you that we are unable to provide you with the insurance cover applied in view of hypertension, subnormal tmt for mr hutendra sharma.

This decision is purely on the basis of an underwriting risk assessment done by the company and is not a recommendation on your health status.

The amount collected from you (Subject to clearance) shall be credited to the account from which payment was received within 7 working days if the payment is received through online mode.

If payment of premium was made through cash / cheque (Subject to realisation) and your bank account details are not updated with us, we request you to kindly provide us with your neft details (Copy of cancelled cheque with pre-printed name / pass book) so that the premium amount can be refunded at the earliest. If the premium refund amount is more than one lakh, then it is mandatory to provide your kyc documents.

In case of any clarifications, please call our helpline at[protected] or write to us at [protected]@cignattk.in.
We assure you of our best services at all times.

Best regards

Jyoti punja
Cignattk health insurance company limited

After so many reminder refund not received.
Once again provide following detail, because refund not received we can't purchase other policy.

Please arrange transfer the refund with compensation because loss of time.

Hutendra sharma
Bank obc
Branch - rohini sect 11, new delhi
Acc no-[protected]
Neft - orbc0100996
Please transfer the amount to this account.

I bought a pnbmetlife policy for my wife on 13th jan 2018. But policy bazar sales agent wrongly updated mr. I/o mrs before my wife's name. He put dob wrong as well.
As gender mentioned wrong in application; now i cant nominate myself as a nominee as relationship 'husband' is not showing in nominee detail feild.
I am escalating the same since then but all in vein.
My proposal form is still pending due to this and still i am not getting any positive response from policybazar team by now.
Its really annoying now. These people are using my hard earned money without my consent.

I have my car insurance from policybazaar. Policy no.[protected]
After accident i got my car surveyed with much efforts on 17th dec, 17.
Next day i submitted all bills to concerned office. Till date my claim has not been processed. Tried several times to contact officials both o[censored]nited india as wells as policybazaar but not getting any clue of current status.
It has been over 41 days.
Please help or suggest what to be done.
The worst part is that both are not giving any response whether claim rejected or in process whatever the reason may be.
I suggest all not to buy policies from policy bazaar rather take direct policy from insurance company.
Policy bazaar - big loot

Hi all,

I have insured my two wheeler with policy bazaar.com vehicle no tn 41 c 5896. The insurance document was generated with incorrect entry for vehicle number as new instead of vehicle no being printed in it. After following up with policy bazaar with the requested rc book scanned copies, they are unable to make corrections in the insurance document. I feel insuring with an agent is best instead of this bad service.

Thanks and regards,
Ganesh kumar. N

I have taken a car insurance from policy bazar.com through a company name universal sompo general insurance co ltd. I have paid amount of rs 14, 746 on 16th january 2018 through net banking. They have done an inspection on 20th january 2018 and after doing the inspection the the agent came for inspection didnt tell me anything about my policy.
They have not called me and told me about my insurance policy.in fact i got an email on 20th jan 2018 saying that
"we would like to inform you that your vehicle has not been recommended by the insurance company due to vehicle ws glass broken.

On basis of this, we have cancelled your booking and the amount would be refunded to your account within 5-7 working days."

My complaint is, if they have this kind of policy, they should have done the ispection first and then should have deducted the money. They intensionall kept the money for 10 days to raise interest on that
2. Why refund require 5-7 days to take back in to my account, that means i have to drive my car without insuarance till the time.
They should have asked me before taking my money whether any broken window is there in your car.
They just want money and harrssed me for so many days.
4. When i initiated the application, they called thrice in day to do the payment, but they didnot call a single time for letting me know that they have rejected my insurance and refund will be done 5-7 days.
I need my money back with interest and to take action against them of doing such practice of keeping money for many days and raising interst on that

I have booked a policy from kotek but at the time of payment this is changed as reliance and now they sai again bought a new policy to cancel the previous that is also done by me. I can't understand still they said put mail to me and cancellation changers applied. How it is possible to policy changed during the payment time please do action to save the costumers

My self chandan kumar, residing at dediapada, narmada dist, gujarat. I was avail a term plan of pnb metlife but due to some circumstances i was cancelled the policy on 20/12/2017 having application no. 57331159 but refund still pending of rs. 15871/- at your end level.
I contacted the policy bazaar or pnb metlife many times but not yet resolved. So i intimate you before legal proceedings against policy bazar & pnb metlife insurance company.
Please refund my money as soon as possible.

Dear sir,
I did not want to purchase aegon item policy application no. [protected] rs. 8746 named ms. Sandhya singh. Because no action has been taken by your company although policy's amount has been debit by my account in 5 day ago.
So please credit my amount in my account.
Ms. Sandhya singh
W/o dr. Umesh pratap singh
13/199 parmat, kanpur
Mob. [protected]

I'm pawan kumar rawat, i purchased a insurance policy from policybazaar.com for my two wheeler on 21 oct 2017 and cancelled it after 2 days. I send the mail regarding cancellation of the policy and share the alternative policy i have bought. I called policybazaar and they said that the refund will be credited in your account within 5-7 working days but no refund credited and when i call to policybazaar they told me to wait for the week and we'll update you but i never got any update from their end and the customer care team told about arranging a callback but never got any call from them. They always told me to wait for a week or 2, but i dont think they are working on my case. They ask for my bank details on 1st dec. For the refund and i share my bank details with them then they said refund has been initiated but i dont get any refund and when i called they said there is a technical issue and refund is not initiated, what is this? And they told me to wait for more time.

Pawan kumar rawat
[protected]@gmail.com
[protected]

Dear concern,
I am kuldeep kumar ([protected])
Please help i am facing continuous issue regarding the refund one of my policy cancelled by me (Booking id[protected]. The agent (Arun kumar) their who first made a wrong policy by giving wrong direction (Like new and not knows how and where to fill details) than ask for the another policy and his manager (Prashant) and sales deputy manager (Shailja charan) commit and said they will help in refund within 3 days (I have mail also she given in written) but now not replying and just not picking up my call. Respected departments are not helping also and giving a solution to my problem.
The agent is arun kumar who made wrong policy and after making payments not picking up the call. His manager mr. Prashant and their sales dpty manager shailja chanran made various commitment for the refund at the time of making policies but not able to just reply of my emails. I make various calls with policy bazarr but no one taking my issue seriously. Please refund my money.

I make two other policies policy number 11926000 and 11924093 with policy bazarr and i will cancel them just because of your support negligence and poor services.

I have some questions please answer them also and if you are not able to refund i will take legal financial action against your company on the basis of that you are doing.

Please answer my these questions.
1) why they are not making the refund in same mode on credit card.

2) if all knows that the proposer name get filled wrongly than why they forcibly trying to make the refund on the same name.

3) they are asking for the bank account details or cancelled check for the named their of proposer. If it is already get filled wrong than how they can refund on the same.

4) all the scenarios are under the instructions of their agent and also make commitment for refund for the person making policy at that time.

Sir i was renewing two wheeler policy o[censored]nited india assurance for mh02cj8539 but if failed and my rs 895.0 deducted from debit card transaction date 3/01/18 after 10 days i have not got refund so pls refund early as possible
Thank you
Contact[protected]

Rs.895.0 on paytm against order id p1190126.
Sbi debit card 459xx8729 for a purchase worth rs895.0 on pos 80600912 at shoppaytm paytm txn#[protected].

Dear sir i had booked car insurance o[censored]nited india insurance company through policy bazzar on 12 nov 17. During booking you shows in policy premium 5387/-, idv value 447774/- and as a comprehensive policy which i had paid rs.5387/- but when i got soft copy on 15 nov 17 from united india insurance company, they issued me third party policy with the premium of rs.2537/- and idv values shows zero. From 15 nov 17 i have maked 100 calls to policy bazzar for correction but no positive response comes. This is making fool to consumers. Approximate two month are going to over. Referred my car no up33aq8916 and attached documents regarding insurance.