Policy Bazaar Complaints & Reviews

Hi

I have request for refund as the policy bazaar team cant arrange medical test close to my resident.. The executive sandip was very friendly before i purchase the medical plan but not helping while i am trying to cancel the policy and request for refund.. Teriible service.. Doesnt even get an acknowledgement about the refund status.. Please refund urgently else i have to go to irada..

Booking id:61438017

Dear sir,

Almost 1 month passed and no update about the refund. The policy bazaar team is not taking the matter seriously now will have to escalate the issue in social media as well as to management of policy bazaar team.

They be fool people while taking the policy and told us that you will get the refund in 15 days but till date no refund credited to my account and they are asking my account statement as a proof whether i m lying or not. The refund amount is rs 17767.

Will not suggest any of my friend to take any sort of policy from policy bazaar.
Highly disappointed with the services.
Kindly look into this asap

Regards,
Priya vij
[protected]

Sir
I purchased one car insurance policy on Policy Bazaar on 16th February 2018 vide Transaction No PB38BG00354193. Order No. 61757958. So far there is no mention of the policy bring issued and the customer service days I am not registered with then. I had booked the insurance policy through the insurance app.

I want full refund of the money with 200% compensation for the delay, denial and mental agony caused.

Hello buy 2 policy on 16 feb 2018 after talking with ur sales team after payment had been finished now they did not given me any kind ans also she made mistake while fill up form. i am not happy from your service. i had been done email high risk email but did not get any reward form your side. i am already frustrated. i am trying to call on toll free num but 15 min till nobody connect to me. all of staff are think that just make fool to customer and make high good reports but they did not see to on their customer.

Application:[protected]

Application number: 1QTB001777

after talking with ur exclusive sales manager and he given me promise that 3 pm 19Th Feb 2018 call me back and solved to my problems but till not get any calls from him side.

They are just making fool all of staff.

My Agent is Dipti Jain - pw07095

senior sales - Pradip Kumar

I had made a payment of rs. 10150 for insurance of my honda city car dl3cbe8999. I got numerous calls for them before making any payment but once i have made the payment i am being made do everything that is possible. My insurance was to expire on[protected] so i made query on google about policy renewal and made a query on policy bazar as well and got number of calls on my mobile which is registered on dnd but there is no law for such bogus firms. Premium mentioned on policy bazar was way cheaper than my traditional policy this confused me a bit as i was only inspecting rates but would have preferred my traditional way of getting policy. But my search for cheaper premium made me forget my due date and i had to book insurance on policy bazar on[protected] as previous insurance had expired there needed to be made a video on their application of the car. This process looked to be easy but i had to make the payment first so made payment on[protected].
This video making process is so hectic only professional surveyors can do it correctly as you have to park in shade free area your mobile should not get any call during this 5 minute period or else process is left in between and would restart, your mobile camera should be extremely good quality and if all these conditions are met still your video would not get uploaded as your data speed matters too as application uploads multiple set of same video and takes hours to upload. Such should be told to customers before making payment so that he can decide his options but such companies deliberately cheat customers of their time and money. I request insurance regulatory authority of india to take suitable action against such frauds.

Mob.
[protected]

I have bought third party car insurance about a month ago.

There are some mistakes in my policy. So, i have requested to change it properly with demanded appropriate documents.

Now, policybaazar postponds every date, which they commited to provide policy with appropriate changes. This happenned five times. Now they give sixth postponded date.

Now i want new updated policy within 2 days, or i want my refund back without fail.

I purchased car insurance from policy bazaar on 1st feb 2018. However within less than an hour i requested for cancellation of this policy. However policy bazaar asked for alternate policy document for cancellation of their policy. Even i provided alternate policy document, so they agreed for cancellation & send me email on 1st feb saying, i will get the refund by 14th feb.
Meanwhile, i made many follow up calls & sent emails also asking for latest updates on refund. Every time they mentioned they can’t provide refund update but will be provided by 14th feb.in fact, i escalated the issue to customercare manager shehzad & amit, both of them are pathetically arrogant & non corparative.

I asked them to provide. Cancellation terms & conditions of policy bazaar, which they didn’t provide by stating they don’t have such policies. My question is, if they don’t have such policies then why they asked for alternate policy document before cancellation.

Later i requested for what is exact status of my refund, which they still didn’t provided it.

Please assist me to get my refund of rs. 14, 464/- & also wanted to escalate this so that action should be taken against customer care executives.

I bought an health insurance from your site as per recommended my friend. As per your guidance i bought health insurance policy of apollo munich on dated 23 november, 2017. My policy number is 110103/11121/aa00703105.
After that my wife had an accident on 9 january 2018 and had injury in knee ligament. As per doctor suggestion it required surgery after check mri and x-ray report. Then i intimate that to apollo munich insurance company. After surgery done then i submitted all require document to apollo munich on 25 january but they rejected as illness. I told them that it was not illness but it was an accident surgery and also it mention in doctors report and x-ray report that some fracture in knee. Still i do not get any single rupee from apollo munich. Also they give mental harassment.
I request to, you that please look in the matter an clear it.

And also do not suggest any one for apollo munich

Hi,

I took car insurance from Policy Bazaar for availing best of services but this is irony to experience one of the worst services from such big brand called policy Bazaar. Would urge you to take the call details from my registered Mobile Number [protected] which i had made during recent past on your claim helpline number, I have been assured always for getting a call back every time but not received even a single call back from the help desk.

I have raised a request regarding my Car claim but there is nobody in your team to feel bothered to attend my query. I am getting mentally harassed badly from Policy Bazaar team on account of my own amount reimbursements.

One thing is for sure, here on neither me nor my dear ones will go to Policy Bazaar for the further services or policies. Team Policy Bazaar is very effective only in selling the policies but they are not concerned on services.

It will be great if anybody from this desk support me in getting my issue resolved .

Thanks & Rgds,
Rupesh Pathak,
[protected]

Very bad service policy bazar
मैने कार की पॉलिसी ली है उसमें बहुत जगह गलत डिटेल डाल्दी है में ने आरसी बुक की कॉपी दी है फिर भी 20 दिन हो गए है आज तक मु जे सही कॉपी नही मिली है ये लोग पालिसी लेने के लिए बहुत सारे फोन करते थे पर दूसरे तरह की कोई भी हेल्प नही कर ते
मेरा मोबाइल नंबर [protected] और P V Ramani के नाम से पालिसी ली है इतने दिन के बाद भी पालिसी नही मिली

I would suggest never ever go with policybazaar for any kind of insurance. There is no doubt that you will get policy for nice amount. But if you cancel the policy then they wont refund your money, i am running back them for the past fifty days. Seems they are doing some fraud things.

Cancellation req no: 58425381

I have purchased a two wheeler policy on 3rd jan and found that idv value was very low and cancelled immediately but till then every 10 days they are sending mails with wrong commitment.

First mail saying that your refund has been already processed. But i didnt get my amount. When i asked again they are sending mail saying "that your refund is under process. Kindly allow for next 10 days"

Its been almost 5 days.. No refund till now. Fraud guys. Have to look for some other way to get mu fund.

I have purchased two wheeler insurance from policy bazaar, policybazaar website asked me enter my vehicle reg number and picked details on it own.in purchased insurance i do see vehicle cubit capicity is showing wrong and city of vehicle also showing wrong.

Actual cc is 220 dtsi but it is showing 200 cc
Actual city is chennai but it does show me gummidipoondi.

I have been calling to policy bazaar since the moment u have purchased policy but people are fooling around. Finally an agent syed xzaid informed me to send email to policybazaar reg this change. I have sent email twice but so far no reply its been 4 days delay already.
My mobile number i used to purchase policy is [protected] and email id is [protected]@gmail.com

I purchased oriental car insurance policy from policy bazar.. After few months i had an accident in my car. I applied for insurance claim from oriental insurance. I did all the formalities. But even after 2 months didn't get my claim amount. So i called polivy bazar if they can help me know the reason behind the delay, or can help me getting contact no. Of concerned authority. Every time i called they said give us 3- 4 days we will call u back. But they didnt call me back. And finally after 5-6 th call told me that we are not liable for claim. I said ofcourse u are not. I only asked for help i[censored] can. They said just a min sir let us ch3ck and they cancelled the call. Every time i call the hung up. They didnt guide me regarding anything. Except selling policy.. Dont know y there is option of claim regarding service in help line.. I bought 2 policies from policy bazar.. But i will never buy or suggest anyone to buy policy from policy bazar. Absolutely unprofessional and unpolite behaviour..
Arun mob no.[protected]..

Dear sir/madam,
I purchased a term insurance policy of tata aia on 5th february from policy bazaar for my husband who is out of country for his employment. An executives mr deepnash and ms deepa called and forced me for payment saying if delayed the premium will increase by 15 percent as the insurer will fall in certain age bracket after two days ie 7th february. I just made an enquiry and thought to go for it after my husband’s return but was trapped by mr deepansh who spoke and convinced me to trust him for giving the best available policy and immediately sent me a link for payment which i followed and made the payment.
The staff was fully aware that the proposed insurer is out of country and will only be back in march end still he pushed me for purchasing on his behalf. After 4 days of purchase and assurance that our policy is registered i received a call from policy bazaar that they cannot forward our policy as the insurer will only be available in march and not immediately. They are asking me to write an email on my front that i wish to cancel the policy and request for the refund.
They took hours of mine over the phone and collected all the informations also took all the documents and now asking us to cancel it on our behalf.
How wise is it? I need my policy with the compensation now.
Kindly help.

Regards,

Mrs eram shaha.
[protected]

I have purchases a motor insurance policy through policy bazar. My insuring company for my vehicle is m/s oriental insurance company limited. My policy no. Is 211200/31/2018/81743.
My vehicle went for repair against an accident on 11th dec 2017 and was repaired on 16th dec 2017 by harpreet motors pvt. Ltd.
I am very disappointed by policy bazaar as they are not able to help me talk to m/s oriental insurance company limited to settle my claim amount which is rs.9991/-
I have made several call to policy bazaar to seek help but there has been no revert to me on the status of my claim.

I had purchased private car insurance policy o[censored]nited india insurance co ltd fom policy bazar online on dt 2/9/17, bearing policy no[protected], i met with accident in nagpur on 3/2/18 i claimed for insurance at nagpur but i came know that i did mistake by purchase policy online because it is settled in gurgaon only. First i have to pay all amount to workshop n then company will reimburse me that amount within one month. Everybody from workshop to insurance office suggested me not to purchase such policy from online to avoid such delay, it is very embarrassing situation for customers and demotivated to purchase online policy. Policy bazar should look this matter positively n settled my issue early. Mangesh kashimkar nagpur [protected]

I have bought a car insurance policy from policy bazar and i had selected "future generali" expecting good customer services for my policy which was recommended by your executive.. However, it is very disappointing to share that post sharing & mentioning all the correct details about my car details i have got policy documents with incorrect car model name along with cubic capacity. I have a maruti alto k10 lxi cng with "998 cubic capacity". However, it is incorrectly mentioned on the soft copy of the insurance that i have got from future generali. On policy document it is mentioned "maruti alto lxi cng with"796 cubic capacity" which is incorrect.

While getting cross check of critical details of policy it was mentioned invalid car model details on policy bazar link. However, despite of my several request to mr. Ashish (Policy bazar executive) for look again and get this checked he forced me to pay the premium and assured that i will get correct details in my policy documents but post making the payment i have got policy documents with invalid car details.

Please get the correction done asap and send me the correct policy documents on my email id along with hard copy at my communication address.

My details are below:-
Name:- rajeev dutta ph no:- [protected]
Intermediary name/code :- policybazaar insurance / 60002974
Soft copy. Ref no:60868074

Hi

Today i have try to renew my two wheeler policy. When i am paying time the amount is debited but it will show page error. I don't know policy will be renewed or not. Please check renew my policy or refund my money.
Policy no:[protected]
Policy name: hdfc ergo
Two wheeler details: hero honda splendor pro
My register mobile no:[protected]
Contact no: [protected]

I have applied for cancer insurance from your website. I have decided to apply from you people because i expected that you have a good after sale service. But that was a horrible mistake.

I have made the payment for cancer insurance and you got the application number. But there was some issue while completing the process and it was never sending me the otp to complete the process. Finally, the page got refreshed and it's gone forever. You guys have taken the money and you are least bothered to reply. I have the application number and none of your customer care executive is ready to help me.

Hi team,
I want to make complaint against policybazar as i have cancelled my religare health insurance policy but religare team is not returning my amount and policybazar is also following the same path of religare.
I have taken this policy from policybazar and after my request they religare has cancelled that policy#11815921.
Initially religare team was saying that we have not received any amount from your end but when i shared my bank statement they sent mail, in that mail they have mentioned that we have already refunded your amount as shown in your statement (The statement was related with emi conversion) now every month i am paying my emi amount for my cancelled policy and my bank executive is saying that we can't cancel it until we have not received any refund amount from religare or policybazar.
Please resolve this issue asap.

Regards,
Neeraj