Policy Bazaar Complaints & Reviews

My name is abhijit on 14th july i have purchased max life insurance cancer care term insurance plan through policy bazaar. Before booking this plan there executive tushar choudhary called me lot helped me too many time for feel up the form but after receiving payment from my end they have stopped communicating with me after 14 th i have waited for 4-5 days for policy documents after that again i have contacted them regarding my policy status & documentation but they are not responding proper way every time they were connecting me from one department to other & ultimately spending my valuable time now it's almost 22 days over still i am in wait for policy no respond from policy bazaar every time when i am doing phone call they are taking plenty minuts for useless discussion but result is zero. Today i told them to withdraw my policy and give back my refund on that also they told me that they cant do that

I have purchased a policy - hdfc click 2 invest from policy bazaar on 20th july and have received confirmation for the same from policy bazaar over email but on the email the application# field was blank. I called policy bazaar helpline number and they have confirmed that the application number is[protected]. On july 24th, i was asked to uploaded all required documents on policy bazaar website and i did that right away. On 26th july, they have send me another link - http://buyinsurance.policybazaar.com/hdfc-c2i-proposal-form?order_item_id=128697...⇄ for additional details and the link never opens and i have been trying that for last 9 days.

I have raised multiple request with them and received multiple calls from policy bazaar website promising new dates everytime to get the issue fixed but its still not fixed.

I have finally asked for the refund since its been 2 weeks, i made the initial payment but now they have stopped responding to my email and also don;t bother to call me back. Interesting i have received a new application number[protected]. I am really frustrated at this moment and would like to discontinue this policy and get my refund as soon as possible.

Employees from policy bazaar who have handled my case till now:
Priyanka kumari bpw04762
Areeb zaheer pw04968
[protected]@policybazaar.com
Amrita shah

I have booked a policy (Liberty videocon) for my car with policy bazar on 26th july 2017. Due to the delay in process, i have cancelled the booking on 28th and requested for refund of rs. 8385/-.
Now i have already renewed my policy offline with royal sundaram on 28th july 2017.

When i checked the email today i have received received my car policy though i have cancelled.

Initially i received and email to provide car registration certificate and previous year policy which i haven't provided but still a policy has been issued by liberty videocon without verification of my car detail.

I requested for refund from policy bazar who is the mediator between me and liberty videocon insurance company. Polity bazar is not responding to my email and phone calls. Please solve my issue

I requested policy bazaar to suggest some good term plan.
Miss priya called me & i was ready to complete all process next morning.
But next day when miss priya was not able to answer all queries & she involved one of her colleague, he used some words or remarks which should not be used by any company in customer service eg. What were u doing till date? Why did you not call for the policy earlier? Why you delayed? Etc. The customer service person are not our family members who can ask such questions, there is a way of talking to people if you want to turn them into your customer & people in your organization needs to learn it.

If you have recordings kindly play.. Which will help you make your service better & help you to recognize the bad apple in your organization.

Thanks
Gautam singh
[protected]

I've purchased a policy from policybaazar on 30th jine 2017 & they told me to give me a soft copy within hours. It's already 30 days and they are not picking up the call as well. Totally fraud company. Don't trust and invest. It's better to purchase policy offline.

They are not even calling me about the status. I've talked to the cigna ttk agent at policybaazar (Handling cigna ttk health insurance) deepak, he was assuring to give the policy by 3 4 days. But then he didn't. I called him again & after half an hour of waiting he told me that i ahve transferd case to my senior he is assuring that you will get your policy with in 3 4 days. Now i want my money back.

This is arif
I booked tata aig car insurance on 19th july 2017 it is 29th july now. Still i have not received any policy not even received the refund of amount 17686. This policy bazaar is a big fraud company. I am continuously calling them since 24th july. They are just making false commitment. They are such a fraud company.

If somebody can help me to get the refund please help me.

I've purchased a policy from policybaazar on 18 july & they told me to give me a soft copy within hours. It's already 10 days and they are not picking up the call as well. Totally fraud company. Don't trust and invest. It's better to purchase policy offline.

They are not even calling me about the status. I've talked to the tata aig agent at policybaazar (Handling tata aig car insurance) deppanshu, he was assuring to give the policy by 24th july. But then he didn't. I called him again & after half an hour of waiting he told me there is an issue from tata aig side. I then called tata aig and they told we haven't got any request for such policy under your name. That makes me so angry.

I again called policybaazar and from then they are not picking up my calls. It's totally disgusting. I'll never ever purchase a policy from them and not also suggest anyone.

Policybaazar - if you are reading this, i need my total money back with interest. I will not leave you guys so easily.

I have booked a policy with you 6 days back but daily you are giving me false commitments that you will issue it within 24 hrs but all your commitments are fake. I will ask you straight and direct question will you issue me the policy, refund me the ammount immediately or else i will take legal course and action, complaint to ministers of finance to cancel your licence and take criminal action by giving a police complaint on you for duping the people...

I have booked a policy with you 4 days back but daily you are giving me false commitments that you will issue it within 24 hrs but all your commitments are fake. I will ask you straight and direct question will you issue me the policy, refund me the ammount immediately or else i will take legal course and action, complaint to ministers of finance to cancel your licence and take criminal action by giving a police complaint on you for duping the people.

I bought a term insurance policy in mid june. The team does not know the process and kept saying the policy will be issued in 7-10 working days when i contacted them.
They kept saying this for good 15-20 days.

After confronting them got to know my documents were not forwarded to the insurance company at all. They forwarded my documents after almost a month to the company.

They promised to expedite the process but were not able to. They called after a week with a new requirement. Then they call again on a sunday asking for more documents which were already submitted but became irrelevant due to the process delay.

The company's supervisor levels refused to take any ownership. (Muskan and mamta). They refused to let us know the status of the policy. They were not sure of the process of policy issuing. Sometimes they say it is issued within 10days then they say 15-20 days and then they say it gets issued when we get to hear a nod from underwriters.

Nobody is sure of the process, the team is incompetent to answer questions and do not provide resolutions. They do not connect to the customer and have blocked the money for over 1.5 months.

Have been kept on hold for 15 mins and had to disconnect due to no response.

I have initiated an insurance policy for my two wheeler 5 days back, which i did not received till date. On calling the customer care policy bazar, evertime the executive assures that the policy soft copy will be sent by evening 1900 h, however it is not yet received. The experience i got with them is really pathetic, it seems that they are just making fool of people.

Sir/madam
I state to inform that one of your executive name sanjana has misguided me at the time of selling the car insurance policy. I have buy the royal sundaram car insurance (Bumper to bumper). At that time i have asked for a discount but they did not gave it to me. And now today i getting the message that in every claim i have to pay rs 2500 for a claim.

So i need to revise my insurance policy and please take the necessary action against to your executive name sanjana. So in future she cannot misguide to anyone of your online customer.in every year i have buy two to three car policy from your site. But from today i have to care on this.

If you do not take any step then i will go to consumer forum. The incident is happen on 01/07/2017 by sanjana (Pwo4266).

Waiting for your response

I visited the policy bazaar site to compare the life insurance plans. Since then i am repeatedly receiving calls from policy bazaar executives to take an insurance plan despite me politely refusing of their services for the time being. My number is [protected].

I receive about 3-4 calls everyday from numbers such as [protected], [protected], [protected].

Resolution required - please do not call me again. If i need an insurance, i will buy the same online. I do not need to receive calls regarding this.

I have bought a united india car insurance policy from policy bazaar on 6 th june 2017, that was having policy period issue, so call back to policy bazaar helpline number on 7 th june 2017, executive ask me buy new one and said previous policy amount will be refunded within 10 days. The next day i got a call from policy bazaar that older one will be corrected and we will refund you the amount in next working 10 days. They provided me the date for 19 june again 22 june, 25 june, 5 july. But nothing happened, i haven't received my hard earned money back till yet. Now this is really a pathetic service.

Please take a look over this issue. I am tired writing mails to policy bazaar team.

My mobile number is [protected], which belong to my orders at policy bazaar.
Order numbers were 45734995, and new order number is 45787738.

Please provide a reasonable solution for the same, as no body responding over the email no one taking responsibility of this from policy bazzar even i have tweeted to sai narayan marketing head of policy bazaar also mailed to irdai.

I have buy a term plant of icici producial life insuarnce at policy
Bazaar of dated 6.7.2017, your quote is generated ref id: 47073150,
Your quote is generated ref id: 47285934, and payment made
From my credit card of rs. 1424/- of dharmender kumar. After the
Payment i have made two call for next process. But they answer my we
Will call you after some time and fill-up of your application form
. But till date nobody call me and not fill-up any application form. So
You are requested tom please cancelled my buy policy and return my
Money of rs.1424.
Your quote is generated ref id: 47073150
Your quote is generated ref id: 47285934

My policy was conducted on 5/06/2017 in Bajaj Allianz through Policy Bazaar. Policy no.-OG[protected]-00000770. This policy was done by Sumit Kumar who is an employ of Policy Bazaar, his employment no. is PW04363. He made this a third party policy which was totally wrong, therefore, I requested its cancellation. At this Sumit Kumar advised me to have one more policy and I did the same in National Insurance Company. He also assured me that the money would be refunded within 24 hrs, i.e. by 6/06/17. Next day when I didn't receive my money, I contacted the costumer care[protected] of policy bazaar, they asked me drop a mail at [protected]@policybazaar.com and [protected]@policybazaar.com giving them the policy details. I sent them all the required documents but nothing happened. I then sent mails to bajaj allianz and all the associated authorities but did not get my money back. On 28/6/17, I contacted the costumer care of Policy Bazaar and they provided me a UTR NO- KKBK[protected], even after this my account did not reflect any money. On contacting Policy Bazaar after sometime, they told me that they had not received any money from Bajaj Allianz and asked for some more time. A month has passed now and the employs are just lingering on this matter. Nishant Bhandari, another employ of Policy Bazaar is dealing this matter but he never gives satisfactory response. Kindly Help.

Suneet Kumar Gupta
(Advocate)
[protected], [protected]

I have purchased two wheeler policy o[censored]nivesal sampo since they committed for 2days to get your policy document. I waited for 7 days but I didn't get policy neither softcopy nor hard copy. Then I called customer care they committed me you will get policy till tomorrow evening but it was a bloody fake commitment. after that I called for three days they giving same reply "you will get tomorrow", but That tomorrow never came.
In between I paid 4 times RTO penalty for not having policy.
After frustrating by daily fake commiters I said them to cancel my policy and give my money back, then they told me to buy alternate policy after we will accept your refund request. I follow same, same day I bought a new policy of bajaj on official website of bajaj they issued me soft copy at a time.(which policybazaar not done within 10day, how disgusting). Then I called customer care they told me to mail copy of your alternate bought policy then we will refund you within 7 days. I did same I mailed to policybazaar. They accepted my refund request but wait they reply me "it will take 15 days to refund".
First they told me to refund within 7 days then committing for 15 days. How fake they are! but I ignored. After 15 days I checked my account and mail there were no any refund. After 18th day they sent me mail "refund process takes 7 days more". I called customer care they telling hold we are transferring call to our backing/service team and after holding by me for 1 minute they cut the call. What the hell ALL ARE FAKERS. I did this types call 5 times but result was same they cut my call.
Now one month gone from 31st May - 1st june, still I didn't get refund.
I never suggest anyone to buy anything from policybazaar they hired all irresponsible, faker & kid employees.
Policybazaar must refund my money with penalty and interest for harrasing me otherwise shut down your company. At last "Babaji ka thullu muje mila yaha se policy buy karke".
So, I submiting my complaints here. Kindly solve my issue and do legal action on fraud POLICYBAZAAR.

I have two bike both the policy has been expired. Ore than 90 days. Hence i choose to make new policy online be via policy bazzar as it has lot of add and brand ambassadors kapil sharma. Well i game my details in the website and choose the i policy to purchase and made the payment. However policy was not generated and got sms saying for your transaction number 46709203 pls contact customer support [protected] and i did so and selected ivr: 8, 1 and customer support team said i will connect to cinder team which dint make any sense bec option 8 and 1 is consertem well he put me on hold for 30 min and disconnect the call. So far no idea and updated. So i requ st honestly to pm to jail kapil sharma and ceo of policybazaar for cheating the people and playing with there money. Make is india and sawch india. So let us start cleaning indian from these diseases and fraud people pm ji

Well policy bazar is the biggest fraud company in india honesty please see review of the company they only have complains nothing else. Well i tried to renew my laps policy of two bikes and made the payment isurance choose is oriental for both the company and even tho payment was success full i dint get any policy still. Call the customer service and connect to 8 and 1 for two wheelers they redirect to concern team when i have connected to correct team. Customer support is non professional and mannerless just like kapil sharma and policybazaar both these people should be jailed. If our pm has balls to do show then hang these cheater is humble request. To make better india we need to burn these fraud people. I directly hold company and brand ambassadors of the company to middling indians and plying with their hard earn money

Dear team,

Royal sundaram general insurance proposal no. Pc02453273

I made a payment of rs.4923 for the mentioned health insurance dated 19/05/2017. The payment was deducted from the bank however the policy was not concluded. I spoke to the customer care and was assured of refund however no money has been refunded as yet.
Custmer name : raza hussain
Customer care id : pw01404

Ticket no. 47265
Booking id : 44742494

Sahil garg
+91-[protected]