Policy Bazaar Complaints & Reviews

Pls note that i purchased two wheeler policy for my activa on 29 th july 2017 from policybazar but till date i didnt get sany policy.
I called them no of timeson toll free no. But everytime they just ask me to wait and gave me mail to assure... But they fsailed to provide me the policy.
Lastly i requested for the refund of my amount.. And they agree and replied refund will be initiated.. But no confirmation mail or refund reached to me so far.
Kindly help to get the my issue resolved on priority.
I personally felt that polibazaar all people are cheater.. They dont care and dont respond the customers.

Sunita j shah
[protected]

I have purchased an appolo munich policy through policy bazaar. I had to undergo a surgery and my claim got rejected due to non disclosure. I have been trying to get the policybazaar guys to help me with the proposal form but there has been just no revert. The query raised on 4th aug has still not been solved. Have complained twice to policy bazaar customer care and everytime they say they will call back but don't. At the time of selling a policy they will call 6 times a day but when it comes to servicing they wont call once in 15 days as well.

Respected sir
My payment dedupe in 06augest2017
In policy bazaar payment getaway.
But policy not received. I am complent in policy bazaar but not satisfied this ansuare.
I'm confused ki muje kha sikayat krna chaiye mera payment policy bazaar pe dedupe hua.
Uska UPI address h [protected]@icici.
Payment dedupe1246rs.
Abi tk Ploblm solve ni hue
Sir aap se request hai. Problem solved kr...

— forwarded message —
From: pratik patel
Date: thu, aug 17, 2017 at 9:33 am
Subject: fwd: [#57557]
To: [protected]@policybazaar.com, care, motor

To concern authority,

As i have provided my details regarding refund issue at the last of mail and authority have given final date 15th august (26 july date of deduction of multiple payment), i have not given any refund as i already given neft mandate form and number of calls and emails to the respected authority.

It clearly seems that policy bazaar is only interested in selling policy not refunding amount to customer (Multiple payment due to your gateway error and insisted by deepansu your sales representative to make another payment).

I would like to ask and final reply from authority that are you interested to give my money back?
Reply is expected from your side without any delays as already 22 days are gone.

Nobody is given proper date or solution which is clear indication that i made fooled by policy bazaar.
As i have all proof and recording of calls from your representatives regarding false promises made for refund. If you want i can mail you.
A last level of service is provided by policy bazaar to me, i need to call regularly to your representatives and waiting for average 20 mins to get regularly false promises. So finally tell me whether you are providing me my money back or not, again without taking more 10 days as already 22 days over.

So finally please close my case and refund my money.
— forwarded message —
From: care
Date: thu, aug 10, 2017 at 4:57 pm
Subject: re: [#57557]
To: pratik. [protected]@gmail.com

Dear mr. Patel, ​

Greetings from policybazaar.com!

We understand your frustration and sincerely apologies for the inconvenience and unintentional delay caused to you.

We would like to inform you that we have received an update from the insurance company that the refund has been processed by their end on 4th aug, 2017 due to pending with the underwriter approval and same should be reflect in your account within 7-10 working days.

We hope you will understand that we are dependent on the insurer and we are coordinating with them for immediate closure on the case and we will let you know the exact date as soon as we get an update from the insurance company.

We request you to kindly wait till that time, it is the maximum tat which we require from you and we will try our best to do it before it. Do let us know in case you require any other assistance from us in this matter and we will gladly do all that is possible by us. You, our customer, will always remain our priority.

Please feel free to call us @[protected] or you can write back us at "[protected]@policybazaar.com" in case of any other information required.

Assuring you the best of our services.

Regards,
Divya garg
57557:110266

Respected authority

I am renewing my car insurance from your portal with help of your representative on 26th of july 2017.
At the time of payment i continue with my credit card and i did, but i found it was unsuccessful from your end with the message

"your payment could not be processed by payment gateway. Please try again." (Proof attached)

Then your representative (Named "mr dipankar") asked me to do payment again, so i did payment again but same message i got.
That msg has attached with this mail.

Than your representative transferred my call to payment section and they are not giving me proper answer and then they cut my call. Very poor response from them while customer facing such issue.

As i found 2 deductions from my credit card with payment ref numbers as

227475 for first transaction worth rs 12529 and 788199 for second transaction worth rs 12529 (As credit card used for payment i am attaching proofs of mail, i can not attach statement till it will generated at completion of my credit month)

So revert my money back. After many calls made to your representatives named sofia (Pw0 4343), himanshu (Pw0 5185), ronika
Pw0 518, abhishek pw0 5001

After many calls i got policy but refund of multiple payment still awaited.
Some proofs i am attaching with mail for your further reference


My details you may need while looking up my case as:

My old car policy
Bajaj allianz

Og[protected]-00010184

To new tata aig

My contact number [protected]

Kindly do needful in this matter and reply me back

Hi,

I have taken one hdfc investment policy through policy bazzar.
Policy premium is supposed to be monthly but due to some confusion i paid rs6, 0000, in place of rs.5, 000/month

I immediately raised my concern to the sales person and asked to cancel the policy. They assured me that your issue has been escalated and will get cancelled asap and amount of rs.60, 000 will be credited back into your account.

Its been 20 days since then and i have not received the refund. None of the customer care executive is reponding my queries. I am continously following up with them for the refund. Today also, i made a call but their executive did have any info regarding the issue and said that i will escalate it right now and refund process will take another 7 days in completion.

I booked a policy from policy bazaar on 23rd july for my pulsar 220 dtsfi. But on the policy copy the bike make/ model printed was pulsar 200ns which was wrong and i informed them for the same immediately. They asked me to send me the copy of registration (Rc book) and on 24th july they told me i'll get the corrected copy within a week. But it has been more than 20-25 days and they have still not given my the policy. I have tried to complain their customer care for at least 10 time on call as well as through mail but they are not helping. Last week they asked me to wait till 14th aug and i' ll surely get the copy by then. But since i didnt i again complained to which now they are asking for another 1 week.. I am really frustrated because of this. I cant even take my bike out because of that. If they are unable to do it why dont they just cancel the policy and issue me a corrected one. I am really tired.
Kindly help me out.

Application id 48295196
Policy number - 211200/31/2018/47640 (The oriental insurance company limited)

Hi Team,

I have purchased two wheeler insurance from policy Bazaar.com on 12th aug 2017 but till that I have not received policy details from policy bazaar and policy from bajaj alliance please do needful in this matter and also I have called 2 time on customer care no. They said we arrange your call with concerned department but I have not received any call so I request you also i have sent mail to them for payment deduction from bank,
I was performing the transaction through payment gateway and i paid the amount of 1204 and then after 5 secs the screen moved to step 2 again and I didn't get my policy page where I can able to download the policy of my hero Honda

And my amount got deducted that time, please do needful in this matter. Since 4 days i am not getting answer from them for payment deduction, request you to help me with policy and amount with interest rate for 4 days

Quick response is highly appreciated

Name Chirag Raval
Mob. No [protected]

I have purchased term plan from policy Bazaar.com in 3-4 month earlier but till that I have not received term plan policy please do needful in this matter and also I have called 2 time on customer care no. They said we arrange your call with concerned department but I have not received any call so I request you please do needful in this matter

Name nitin kumar
Mob. No[protected]

Hi Team,
https://www.vantagecircle.com/login
Yesterday i have done the transaction on policybazaar.com for my honda activa .
I was performing the transaction through your payment gateway and i paid the amount of 1095 and then after 5 secs the screen moved to step 2 again and I didnt get my policy page where I can able to download the ploicy of my Activa.

And my amount got deducted that time.

Then again I started from step 2 and then I moved to step 3 and paid the same amount and my amount got deducted and I got the policy and downloaded it.

But i lost my money for previous transaction and it didn't refunded.

Please find the attached screenshot for the transactions with reference number.

Can you please do the needful on the sane.

Transaction number on which the amount deducted and didn't get the policy as given below:
bank HDFC :[protected]

I am informed to Policy Bazar operators to correct my Date of Birth while selecting the Health policy from Star Health Insurance. I had Star Health Optima family floater. I request you to kindly correct my DOB as 08/09/1966. I informed the same by phone to Policy Bazar personal and mailed two times but I didn't get any rectification till date. Your personal informed me to take the policy several times and I had the same along with Bike insurance. Please retrieve the data from your Policybazaar and do the justification at the earliest date otherwise there are no terms to take this type of policies from your organization. It is asking elaborated information to rectify the complaint. Please understand that the complaint you have to solve at the earliest time otherwise it is wasting our money and time without getting any financial support when we will hospitalize.
S V Gopalkrishna
[protected]
Policy no.P/70002/01/2018/021753
Customer code:AA[protected]

No progress for my term policy till yet
And for my medical policy star has send me official letter saying i have not declared pre disease for my wife so they are cancelling policy of my wife and issuing policy for other member. First thing is i have declared at time of taking policy, its policy bazaar agent who have not mentioned. When i got policy i informed them that how can star issue policy without medical test where my wife has low hb issue. So the agent ask from me document. So where is my fault. How can insurance company send me such letter. I am going to reply them also. There are saying to return money on prorata basis. I dont know about policy and they are talking about returning money on prorata basis. Really first time i used policy bazzar service and it was worst experience. Please help me to cancel my policy and return my money i don want any relation with policy bazzar nor star also my term policy has taken too long more than month so no relation with tata also.

Please please arrange my money back.

Vinod takale
[protected]

I went for a car insurance renewal and while checking it online a representative (Agent code :[protected] quickly contacted me and offered me a free vouchers of 1200 inr for a road side assistance with the policy that i would take. He said he would mail it me soon after i make payment but once payment was made i never heard from him. It has left a bad after taste in my mouth about policy bazaar and i would think twice if nothing is done against this act.
Do you think i would recommend it to someone in future.
I have given you the agent code and rest is for you to trace and take action or lose a customer
My mail id is ajay. [protected]@gmail.com and i am waiting to hear from you.
Ajay shrotriya

Policy details:
Insured name mr ajay shrotriya rto gwalior pan no.
Corr. Address/
Place of supply
Scindia school fort
Gwalior, madhya pradesh, 474008
Mobile [protected] phone - e mail ajay. [protected]@gmail.com registration no. Mp-07-ea-2446
Period of insurance from date & time 04/08/2017 00:01hrs to date & time 03/08/2018 midnight policy issuance date 02/08/2017
Make model - variant engine no chassis no mfg yr seats body type cc
Hyundai santro gls ii - g4hd5m575005 malaa51hr5m[protected] hatchback 999
Insured's declared
Value (Idv)
The vehicle (`) for trailer (`) non electrical acc. (`) electrical acc. (`) cng/lpg kit (`) total idv (`)
63,[protected], 000
Named persons & nominee (Imt-15)
Nominee for owner driver appointee
Premium details (`)
Own damage premium (A) liability premium (B)
Basic own damage: 1235 basic third party liability: 2055
Pa cover for owner driver of `[protected]
Total basic premium 1235
Less: no claim bonus (50%) 618
Total - less
Net liability premium (B) 2155
Total package premium (A+b) 2772
Integrated tax 18% 499
Net own damage premium (A) 617 total premium 3271
0 geographical area india, compulsory deductible (Imt-22) ` 1000.00 voluntary deductible (Imt-22a) ` 0.00
Payment details: fund transfer no.
Mt[protected] dated : 02/08/2017 drawn on : bizdirect invoice no.: [protected] hsn code: 9971
Previous policy no. Og[protected]-0003163 7 valid from 04/08/2016 to 03/08/2017 of bajaj allianz general insurance co. Ltd no claim bonus 50%
If declaration found incorrect, benefits under the present policy in respect of own damage section will stand forfeited.

Agent name : policybazaar insurance web
Aggregators pvt. Ltd
Agent code :[protected] contact no :[protected]

My name is abhijit on 14th july i have purchased max life insurance cancer care term insurance plan through policy bazaar. Before booking this plan there executive tushar choudhary called me lot helped me too many time for feel up the form but after receiving payment from my end they have stopped communicating with me after 14 th i have waited for 4-5 days for policy documents after that again i have contacted them regarding my policy status & documentation but they are not responding proper way every time they were connecting me from one department to other & ultimately spending my valuable time now it's almost 22 days over still i am in wait for policy no respond from policy bazaar every time when i am doing phone call they are taking plenty minuts for useless discussion but result is zero. Today i told them to withdraw my policy and give back my refund on that also they told me that they cant do that

I have purchased a policy - hdfc click 2 invest from policy bazaar on 20th july and have received confirmation for the same from policy bazaar over email but on the email the application# field was blank. I called policy bazaar helpline number and they have confirmed that the application number is[protected]. On july 24th, i was asked to uploaded all required documents on policy bazaar website and i did that right away. On 26th july, they have send me another link - http://buyinsurance.policybazaar.com/hdfc-c2i-proposal-form?order_item_id=128697...⇄ for additional details and the link never opens and i have been trying that for last 9 days.

I have raised multiple request with them and received multiple calls from policy bazaar website promising new dates everytime to get the issue fixed but its still not fixed.

I have finally asked for the refund since its been 2 weeks, i made the initial payment but now they have stopped responding to my email and also don;t bother to call me back. Interesting i have received a new application number[protected]. I am really frustrated at this moment and would like to discontinue this policy and get my refund as soon as possible.

Employees from policy bazaar who have handled my case till now:
Priyanka kumari bpw04762
Areeb zaheer pw04968
[protected]@policybazaar.com
Amrita shah

I have booked a policy (Liberty videocon) for my car with policy bazar on 26th july 2017. Due to the delay in process, i have cancelled the booking on 28th and requested for refund of rs. 8385/-.
Now i have already renewed my policy offline with royal sundaram on 28th july 2017.

When i checked the email today i have received received my car policy though i have cancelled.

Initially i received and email to provide car registration certificate and previous year policy which i haven't provided but still a policy has been issued by liberty videocon without verification of my car detail.

I requested for refund from policy bazar who is the mediator between me and liberty videocon insurance company. Polity bazar is not responding to my email and phone calls. Please solve my issue

I requested policy bazaar to suggest some good term plan.
Miss priya called me & i was ready to complete all process next morning.
But next day when miss priya was not able to answer all queries & she involved one of her colleague, he used some words or remarks which should not be used by any company in customer service eg. What were u doing till date? Why did you not call for the policy earlier? Why you delayed? Etc. The customer service person are not our family members who can ask such questions, there is a way of talking to people if you want to turn them into your customer & people in your organization needs to learn it.

If you have recordings kindly play.. Which will help you make your service better & help you to recognize the bad apple in your organization.

Thanks
Gautam singh
[protected]

I've purchased a policy from policybaazar on 30th jine 2017 & they told me to give me a soft copy within hours. It's already 30 days and they are not picking up the call as well. Totally fraud company. Don't trust and invest. It's better to purchase policy offline.

They are not even calling me about the status. I've talked to the cigna ttk agent at policybaazar (Handling cigna ttk health insurance) deepak, he was assuring to give the policy by 3 4 days. But then he didn't. I called him again & after half an hour of waiting he told me that i ahve transferd case to my senior he is assuring that you will get your policy with in 3 4 days. Now i want my money back.

This is arif
I booked tata aig car insurance on 19th july 2017 it is 29th july now. Still i have not received any policy not even received the refund of amount 17686. This policy bazaar is a big fraud company. I am continuously calling them since 24th july. They are just making false commitment. They are such a fraud company.

If somebody can help me to get the refund please help me.

I've purchased a policy from policybaazar on 18 july & they told me to give me a soft copy within hours. It's already 10 days and they are not picking up the call as well. Totally fraud company. Don't trust and invest. It's better to purchase policy offline.

They are not even calling me about the status. I've talked to the tata aig agent at policybaazar (Handling tata aig car insurance) deppanshu, he was assuring to give the policy by 24th july. But then he didn't. I called him again & after half an hour of waiting he told me there is an issue from tata aig side. I then called tata aig and they told we haven't got any request for such policy under your name. That makes me so angry.

I again called policybaazar and from then they are not picking up my calls. It's totally disgusting. I'll never ever purchase a policy from them and not also suggest anyone.

Policybaazar - if you are reading this, i need my total money back with interest. I will not leave you guys so easily.

I have booked a policy with you 6 days back but daily you are giving me false commitments that you will issue it within 24 hrs but all your commitments are fake. I will ask you straight and direct question will you issue me the policy, refund me the ammount immediately or else i will take legal course and action, complaint to ministers of finance to cancel your licence and take criminal action by giving a police complaint on you for duping the people...